Baron BMW Reviews

My parents bought a car from here, James Sealey was a great salesman and I would recommend him.

I love BMW but have been very disappointed with the recent service at the Meriam location. I just changed 4 tires in Nov/Dec 2017, we have driven for 8000 miles and now just taken the car for normal maintenance and was told that we need to replace the two front tires since the alignment is off (due to front tires are slightly cupped) is off which causes a rotational thumping noise. My concern is that when the replaced the 4 tires, they did not do good job at alignment and now causing this problem and causes the consumer more money. They want $1100 for the 2 front tires with alignment. They blamed it on us driving and caused the misalignment. This is a BMW X6. Very disappointment now.

I'd advise anyone to go elsewhere for your vehicle purchase.

Thank you for a wonderful car buying experience not once but twice Micheal Matson! You never disappoint. We could not be any happier with the service all around from the car choice to signing and driving off. Will definitely buy again.

I'm new to BMW and Barron. I didn't know a car dealership could be superior in customer service.They are amazing!!! They handled every question and made me feel at home. I would recommend to friends and family. Thanks Barron BMW!

John Strode is my service advisor at Baron BMW. He is always on top of things and what needs to be done. Keeps me informed every step of the way. And besides all that, he is always super friendly, follows up and takes his job seriously to be sure that I m a happy customer. Goal achieved!!

Great experience. Very professional, no pressure and communication with all involved with my purchase were excellent.

I love baron bmw they worked with me tremendously even when I thought I was being a difficult customer but I would like to give a super thanks to Al, Patrick and Ryan they were the Best! I would recommend Barons to ANYONE! Me and my mom are definitely loyal customers!

Professional staff , no pushy salespeople friendly and courteous. Top notch cars , I bought a used one , the car was well maintained and the previous owner gave them all receipts, and those were passed on to me. Honesty and Integrity minded people.

Enjoyed work with Al on getting a new car. No pressure and was informative . Didn t know a certain situation would put a a slight strain on buying a car but things were worked out .

For many of us who drive Mini's it's more that just a way to get to work. The crew at Baron totally understands that and because of that genuinely care about taking care of both of you... you and the car.

Clearly a lack of communication and management in this place. Talked with a salesman for 8 hours throughout the day and told him I was coming in that night. Got a loan approved through my bank, drove 2 hours to get the loan approved, then to the dealership. Only to find out they sold the car AFTER I told the salesman my loan was approved and that I was coming in that night to pick it up. Walked in there with a $25,000 check and signed 8 papers before they told me "Sorry, car is sold." Terrible way to treat someone and the best they could say was "This happens a lot." That's a terrible way to treat people and a terrible way to do business. Take your business to someone more professional.

Purchased a 2018 BMW after bringing it home found hail damage,door damage and window tint issue. Salesman said they would fix it called to have it repaired no response from manager or GM or saleman Their was no hail discloser. Buyer beware. I am hoping they will fix the issue but it s been 2 months no help. I hope this will help the next customer before they purchase

Baron Mini does an awesome job of looking out for and taking care of their customers. Expect nothing less. It's always amazing service. Technicians always explain things so you can make an informed decision. One of the reasons why I love having a mini. Thanks guys! You are much appreciated for all you do.

John Strode was helpful, and service was thorough and finished sooner than expected.

John Naegele was great to work with. He was very professional and took time to explain the differences between the vehicles. He had an excellent route planned for the test drive so I was able to get the feel of the vehicle. Once the purchase was complete John spent time reviewing the features of my specific vehicle. The venue itself is beautiful & very comfortable. I was offered refreshments multiple times during my two visits. Overall a nice experience and I will definitely refer friends to John when they need a new car. Thank you!

I m very pleased with Randy and the service dept. at Baron BMW. They did a great job installing my new transmission. I highly recommend Baron BMW.

They play games while selling cars but we worked out a deal when they realized I wasn't a rookie!

Had great service with Marvin Velasquez. He was very nice& kept in touch with me to verify how my experience was since I purchased my vehicle. He helped me so much& kept me satisfied with my purchase. I will definitely refer anyone to him that's interested in a wonderful BMW!

The best customer service I've ever experienced with a dealership. Very professional, very knowledgeable and just an overall great experience. Thank you guys for servicing my car properly!

The service department has always been friendly and efficient. They are informative and easily accessible for questions. I have had nothing but good experiences.

My first Baron BMW experience did not turn out how I thought it would. Not all bad my salesperson was polite and got back in a timely manner. They did give a fair trade-in value. My issue was with the poor or lack of correct information. I was given coupon for $1000 and then said I cant use it. 1st quote they placed a $1495 Pro Pack fee asked why because 95% of customers want this? Rebate on quote $2500 was told today if wanted rebate had to go trough BMW finance; I was paying cash. I had to stop the madness after 3 Quote's numerous texts and emails. So I did though disappointed with all time and effort wasted. I will get that X3 someday.

It's BMW????? They are doing renovations, but it will look awesome!!

I recently bought a 2010 Jaguar XFR that Baron BMW had taken in on trade. I was able to work out everything on the phone with Frank & Steve ahead of time. Living in DFW, I had to fly in to pick up the car and was picked up by my sales rep, Frank at the airport. They had my car detailed with a full tank of gas and I was out of the dealership in about an hour. The dealership is a nice facility and the staff was very professional throughout the entire transaction.

Brandon was great. He answered all of our questions and was not pushy at all. He did an excellent jog. After the purchase we realized twice that we had forgotten something in our car we traded in. I called him both time and he was able to find the items and pull them out for us without any problems. I would definitely recommend him and Baron BMW to my friends.

Great service provided by friendly knowledgeable professional.

I gave a deposit to hold a vehicle from out of town and everything went well when we picked it up. Very smooth

While I didn't walk away with a new car the entire experience was more than pleasant. I walked away with information about how I can fix my current car up and make owning it even more painless and fun. They made a process that is usually painful go amazingly well. If you value honesty this is a good place to go. Collin was a really great guy to work with. Thanks for all of the help!

Tony worked us in today to repair a faulty rear taillight prior to a cross country trip. He also recommended we have a recall item replaced. Throughout my wait Tony and the mechanic kept me informed of progress and options for doing the repair. Time in to time out was 2 hours. Very satisfied.

Zak Appleton was very helpful and knowledgeable. I got my bmw for a reasonable price (though it was not my target) they did all they could to get as close as possible and that is service.

UPDATE. Received call from General Manager to fix problem, and with his apologies. I think you find out more about a business when something goes wrong. One thing ruined an otherwise great experience, but management listened and fixed it. 5 stars.

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Very unhappy. Bought a used Hyundai just to find out at checkout that there was only one key. Expensive hassle for something (I think reasonably) assumed would be disclosed during the sales process. There are just 2 things you can't see for yourself on a used car - (1) history / prior structural damage (they gave me a carfax) and (2) whether the other key is back at the shop. Either the salesman didn't know what he was selling or purposely omitted that information. In hindsight I should have asked but as someone who buys a car every 5 to 6 years don't have a standard checklist in my pocket. For a dealer like Baron to pull that kind of stuff is pretty bad.

Looking at a few 2014-2017 BMWs opportunities look good

My experience was great I was able to walk out of the door with suv I wanted. Al and Patrick are so wonderful I highly recommend both of them. Thanks so much Baron BMW they took my trade for a better deal.

I came in for a test drive and the service was fantastic! Rayan took his time and answered all my questions, despite my lack of knowledge about the brand.

I've visited many BMW dealerships throughout the United States and Baron BMW is second to none. Ryan Debrecht was extremely professional and kept me informed on all repairs.

Excellent service. Very informative on the status for my car.

Everyone was nice and went out of their way to answer questions about the different Mini's and also got to test drive the one I bought!!

Went in to ask about parts and ended up get a recall taken care of as well in under an hour!

Baron has always been helpful and easy to work with in the 3 years I have been using them.

Great service and explanation on issues. Thanks for your help, Jason.

I called and set up an appointment to get my x5 diagnosed I was told they were going to have it looked at the same day it has been 3 days and still no answer what's the point of an appointment if they can't take care of you anyways

This is a great place to buy a car! The salesman Marvin Velasquez helped me out and got me a great deal. If you need a new car go here and ask for Marvin! He is very nice and personable, makes you feel like a friend from the start. He knows about the cars he is selling and cares about what you are looking for and not just making a sale. Two thumbs up for Baron BMW!! Go here and you wont regret it!

Rayan Awad is top notch and as professional as they come in the automobile sales industry. We never felt pushed into something we didn't feel comfortable with and he and his staff worked diligently to meet our needs and wishes. They understand that buying a great car with impeccable safety ratings as well as all of the plush creature comforts is invaluable but means nothing if personal budgets and finances are not in sync with the incoming purchase of the vehicle. Rayan and the entire sales team went out of their way to find a happy medium in the financing of the car.

When the deal was done, Rayan and his team went out of their way to ensure we would be leaving the lot with not only a clean and beautiful looking machine but one we could also understand how to operate. The one on one time with one of the geniuses really helped in visually learning the instruments and I was impressed with the level of patience. The dealership as a whole is beautiful and very pristine looking. It is worth paying a visit to look at let alone purchase a vehicle. Can't wait for my next service visit just so I can go back.

Would I recommend Baron BMW or Rayan Awad to someone interested in purchasing a beautifully German Crafted dream machine? My answer would be an emphatic yes on both counts!

They didn t jerk me around. They wanted to move the car so they gave me their best offer upfront.

Scheduled a test drive with Matthew Coles and on that day I asked couple questions about the car before I arrived which he didn't answer, just told me the car is at the shop, getting new tires. So he didn't even mention I wouldn't be able to test drive it. Couple hours later the listing was gone and I was never informed about what happened. Very unprofessional and dishonest way to treat customers.

Everyone at Baron listened carefully to what we wanted and worked to get us into the lease that was just right for us. They were transparent in their communications and responded promptly to our questions. The transaction and paperwork were easy. Thanks!!

Had a great experience purchasing my new car. Zak Appleton was knowledgeable, and made the sales process very easy. I highly recommend Zak and the Baron BMW team.

My Mini is a 2012 cooper s and is just out of warranty. The hpfp was going out and Mini replaced it and had my car clean for no out of pocket cost. Amir, my service advisor is always very kind and helpful. I would definitely recommend the Baron Mini service department for any issues with your mini!

I can not wait to purchase my next BMW from Baron BMW! Benjamin in Service turned this in to the best car buying experience ever he actually cares about his customers. He helped me with any questions or concerns. Super organized. Made this whole experience great. Very reliable company!

Great experience from the get go. They have a friendly and knowledgeable staff and provided myself with a hassle free buying experience.

Al was great. He answered all of my questions and explained what work was needed for my vehicle. I am so happy that he will be my service rep.

HORRIBLE customer service. I've called at least 10 times, left countless voicemails with different people requesting a copy of my lease agreement (which has ended) and no one returns my phone calls. I will never do business with them again or BMW!

Just purchased a used car today. Al was a true professional and super helpful. I would probably buy here again.

Ryan DeBrecht was AWESOME! Great job keeping me informed and just being so great to work with.

Great service department. Quick, friendly and efficient.

We had been talking about upgrading our car to a Mini but we weren't sure what we wanted. When we went in to Baron Mini, we were helped by Collin. He was very nice and didn't pressure us into the sale. Since we live 600 miles away he didn't even think we would buy anything but he still took the time to answer all our questions and show us each car so we could decide which one would suit us best. He knew everything there is to know about all of the cars that they offer and was able to answer any question about them. When we decided on one, we were able to think over the pricing options and come back the next morning with our decision. The financing guy, Nick, helped us understand what add-ons were available to us and which ones would work well in our budget. Even after we came back home with our new car, Collin has continued to be very helpful; he checked to ensure that we didn't have any questions about the car and asked us how the drive back was. We would go back and buy another car from Baron if we could even though it's 600 miles from where we are. I highly recommend Baron Mini.

I visited here today for annual service on my vehicle. From the moment I pulled up to the moment I left the customer service here was great. They even offered to turn the heat on for me when one of the agents noticed I moved seats to sit by the window where the sun was coming in. My service agent Greg was very kind and helpful. I definitely would recommend this business for all your BMW needs!

I had a really great experience, start to finish. My salesmen, Max, really went out of his way to truly listen to, and understand, my unique situation. He made me feel welcome and comfortable the entire time. I know the pre-owned manager, although I did not meet him, worked his butt off in that back office to make my deal work . Finally, my F&I manager, Nick, completely blew me away. That guy managed to secure a deal that truly seemed too good to be true; lowering my payment, rate, term, and paying off an upside down trade in, while somehow managing to roll in a warranty as well. Very Impressive. My pre owned BMW 750li xdrive drives and shows like its brand new and never fails to put a huge smile on my face whether Im getting in or out. BARON BMW exceeded ALL of my expectations and embody what a luxury car buying experience should be. Thanks again guys!

Everything was more then perfect you guys provide an exceptional work and put me on the road again while I was drive cross country and that meant a lot! Thank you one more time, and the mechanic that was taking care of my car was an awesome guy and also the guy from the office , I have nothing but respect for the whole team BARON BMW KANSAS CITY! Black Bmw e46 Nevada plates!

Al Hanson is an excellent person to buy a car from. He helps evaluate your driving needs and recommends options to find a perfect fit. He is also great at working the numbers to find a car that meets your budget. If you think you don't like buying cars, you have never worked with Al! Baron's service department is also top notch!

Gregg Griswold handle everything from ordering to delivering the car first class.

Also, the financing gentleman was easy to work with.

Thanks

Our Sales advisor Nick Klepper and the management team went above and beyond my expectations when purchasing my X5! Nick seamed to care about my needs more than what would generate the biggest sale. Also, after my purchase, Nick has kept the great experience going by assisting me in any way that he can with my x5! Go buy from Baron and ask for Nick Klepper!!

Fast service, intelligent personnel, what you'd expect from a BMW dealership.

Excellent service. We live about 45 min from the dealership and used the valet service for an oil change and tire replacement. They were punctual and very polite. I highly recommend this company.

Great people, great service. Definantly the only place to take your BMW in KC. The entire service team is always helpful and honest. Ben Jones continually goes above and beyond to make sure everything is taken care of in a timely manner. Recently switched from the other dealership in KC and wish I would have done so a long time earlier.

I flew from Austin, TX to purchase a used car from Brandon Shannon. Every single person I met during the buying process was extremely polite, professional and easy to do business with. I can t more strongly recommend Brandon and the entire Baron crew.

I have brought 2 different MINIs to Baron for service on numerous occasions. The service reps are always polite, responsive and accommodating. The service department always does a great job.

If you need anything at Baron, Ryan DeBrecht is your guy!

Jason in service is great. He came in on his day off to update me on my car. Then when he was gone Greg stepped right in and make sure everything was taken care of. Thanks for the great service

I scheduled a standard oil change a week prior... 2 hours later I see them Pulling the car in the shop .. Had to change all my evening schedule 2.5 hours I m still here waiting for a standard oil freakin change..

The mini service gets me in time and time again under less than ideal circumstances that rarely include an actual appointment. Hats off to them!

They need more help. One manager did try to help but overworked and not enough hours in a day. Customer Service was lacking. We had issues with financing department. We were supposed to get a lower rate and the guy kept telling us no. It was later rectified but after I kept following up. It was a mess. Don t expect quality customer service after purchase. Once your purchase is made, that s it.

I leased a 2018 BMW X3 from Baron. It was a wonderful experience and Matthew was great to work with.

Randy and Rob took care of my wifes car very quickly when we needed a battery and an estimate for some damage done to the car. They even brought her car to her when they were done! Thank you!

Great service and sales from a professional dealership!

I want to start off by saying that my salesman was excellent. I was trying to by a cpo 2017 m240i xdrive over the phone for 2 days. We had gotten to the point where my cousin went out there to look at the car because I am out of state and we had started negotiations. The manager who was handling the decision decided to sell the car to another salesman while mine was busy with a client. This is the same manager that had my details on there desk and was making those negotiation decisions.I was literally 1 phone call away from closing the deal and the manager sold the car anyways. I view this as the same as I have been working with my salesman and was about to sign my paperwork and the manager decided to sell the vehicle to comebody else which is a incredibly poor practice. This complaint is specifically aimed at that manage and not my salesman since he did everything he could to help me out but ultimately it was out of his hands. I also told my salesman that I would like the manager to call me to apologize but I never received a phone call either.

always very nice people, and great service. Love them.

Very helpful and honest when it came to repairs for my car.

I recently purchased secondhand, an '84 M635CSi (E24 gray market) in Colorado and drove it to my home in Florida. Came across an oil leak, rough idle and several odd knocks from the engine and felt it necessary to take precautionary measures before getting any further distance or possibly damage-wise. Called Baron minutes before their closing time to make a last minute appointment for the following morning as it was imperative that I be in Florida that evening. My local BMW dealer in Florida has an unimpressive track record, and has ripped my family and I off several times in the past. In fact as a result, we discontinued our history of buying BMW's due to our experience, and are now happy owners of a Tesla Model S. However that is beside the fact. Baron informed that the appointments schedule was quite booked, but that I was encouraged to at least bring the car by for a couple hours on the chance that there be an opening. Arrived at Baron 10 minutes prior to opening and was greeted by the service manager who reminded us of the packed schedule but asked us to roll the car into the garage nonetheless. Within minutes of the clock striking 8, a tech by the name of Anthony Serrano approached the vehicle and took it upon himself to service my vehicle. After a couple short hours, Anthony had completed a multi point inspection and delivered to me, a packet with full details of what the diagnosis had reported. The car being grey market and quite old, they did not have the parts needed to complete any serious maintenance. Although the only task that could be done was an oil change and the tightening of some bushings and other parts, the car seemed to run much better for the duration of the drive and left me with some confidence and peace of mind that the vehicle was safe to drive. Within 3 hours or so, I was on my way with no complications to speak of. Very satisfied with Anthony and the guys and girls at Baron.

Skyler

This was one of the most enjoyable car buying experiences I've had and I've had many. Brandon and the sales manager were great to work with and agreed to all of our requests to make our deal happen! We got a much better deal on our trade and they replaced some nicked interior trim, pdr on a couple of dings, and a front bumper respray on the BMW we had wanted for no extra cost to us. I'm very picky which makes buying a used car very difficult... We got a great deal on a fantastic car here.

Scheduled maintenance was performed and minor repairs were made. The work was done to satisfaction. Personnel were friendly and professional. I know I can always depend on knowledgeable and competent technicians.

Amir in the department took great care of my sons Clubman that had some major issues. He got it back in time for my sons birthday.

Took them a week to do a alignment on my car and they managed to brake some stuff.

Quick, professional, provided a loaner with ease. Only place in KC I trust to work on my ///M3. Go see Ryan or Greg. Great guys, know their stuff and excellent service!

Professionally handled my tune-up & repairs, Above and beyond communication and courteous service! They are a pleasure to work with... One more reason I love my Mini Cooper! - Crystal Schwass

Marvin V. took good care of us when we decided to purchase a new BMW.

Ben is great! Super quick turn on replacing my tire!!