Joseph Robinson

Review of Magnussen Lexus of Fremont

Overall, I am a very busy person. But in this par...

Overall, I am a very busy person. But in this particular case I have to share an experience I had in purchasing a car. When I arrived at Magnussen's Lexus of Fremont I expected to be mauled by an aggressive sales person but that wasn't the case at all. I met a sales person, Neil Chandra, who greeted me as if we had met before and insisted that I call him Neil instead of Mr. Chandra. It immediately put me in a calmer state of mind and I started to feel less stressed about the whole car buying ordeal. Before jumping down my throat about buying a car, he walked me into the dealership into what I would describe as a family friendly lounge area, to offer me a warm cup of coffee of different flavors on hand. Also during this time, he introduced me to a few coworkers and management personnel. I enjoyed the fact that Neil didn't immediately rush me off to a back office/room to interrogate me on what type of car I was interested in purchasing or hide me as if to keep me away from coworkers who could snatch me away from him to make a sale. Instead, we enjoyed a cup of coffee while discussing my criteria for a car in a more relaxed setting. Neil had a very genuine interest in the type of care I was looking for and not pushing me toward some other high priced car that would benefit some type of mandatory quota. After it appeared to me that he had an understanding of what I wanted, we proceeded to walk the lot to preview and test drive cars that fit my criteria. I am happy to say Neil did a great job in narrowing down what I was looking for and sold me a car. All the final paper work we had to accomplish was easy and painless. I know there are tons of car commercials out there from happy customers but I must say this experience in buying a car for me was truly a first for me. I have purchased cars before but never experience a fun easy day out car shopping as I experience with Neil. Great job !