Lyons Davisdons Solicitors Reviews

Lyons Davidson handled my case very efficiently with a satisfactory resolution.

Have only given 2 stars as I felt they took a long time to do my claim. Haven settled the claim the cost should have been past onto the other driver insurance company as I feel my car insurance has risen due to the accident. Would not go to these Solicitors on a personnel basis they were recommended by my Insurance company.

Tried using them through my John Lewis Home Contents cover. After 3 phone calls with Paralegals got nowhere. Each one gave a different scenario. The first one could not answer my query and said I would need to go to the Leeds office. The Leeds office did not call me as promised, instead I had 2 calls from their Bristol office. As I live in Cheshire Bristol is too far to go. Intend to phone John Lewis to investigate. I shall probably just go to a solicitor in Chester and pay the bill.

Found the service excellent. From day one felt they where totally professional.
I was kept informed regularly when there was any news.
Genevieve Cunningham looked after me very well indeed.
Wouldn't hesitate to use them again and will certainly recommend them to family and friends. Brilliant company.
Janette Zachary
North Wales

Appalling. Completely unable to progress my claim. Never able to speak to the same person so there is no continuity.

Each time someone rings me they just mumble my case notes at me.

I didn't choose to use this company - I had my insurance with a decent reputable company and through a series of underwriters and sub-contracting out I'm stuck dealing with this completely hopeless organisation.

My legal case has dragged on for nearly a year and they keep calling me and asking the same question. Now I am facing legal action from the third party for failing to negotiate.

A dangerously low standard of performance from a disorganised outfit staffed by seemingly semi-literate drones.

Should not be allowed to practice

After Having to deal with a tribunal matter we go referred to this firm and all I can say is what a pleasure to work with Jonothan Scollen. It has been a thought few months however Jonothan and their team work really hard to take all the pressure off of us and take charge of the matter. The issue got resolved thanks to Jonothan. I can not recommend Lyson Davidson and specially Jonothan enough. Super professional and amazing service during these stressful times.

Lyons Davidson Leeds are wholly recommended by me following a successful personal injury settlement which has been handled by them in a very professional manner. Special thanks to case handler Cheryl Huckle ,one of several over the 3+ years , but by far the best .

Excellent service. Really pleased with the outcome of my Case. Hassan Liaqat was efficient, kept me updated and pushed to get the compensation i deserved.
Would recommend.

Great service and attention to detail from Lyons Davidson Solicitors who were hired by my insurance company following the refusal by the third-party insurer to pay compensation after their client damaged my car parked in one service station. The issue was resolved without the need to go to court. Thank you

Efficient remote service. Kept informed of progress by e.mail and letter post at all times throughout motor claim case.

Shocking business conduct. Nothing is communicated with me unless I have hounded repeatedly after months and months of silence. Took two and a half years to get referral for physio and reports are filled with inaccuracies.

Thank you for resolving the issues I had, when an insurance company refused to pay up, after someone reversed into my stationary vehicle.
The correct result, and right outcome.
Well done Lyons Davidson!

Probably the worst experience with a firm of solicitors I've had to deal with. Had to do most of the leg work myself to get things moving while the 'costs' keep racking up. Wouldn't use again.

Excellent service and support throughout from our claims handler Jonothan Scollen. Thanks to Jonothan's hard work, the claim was successful and we were more than happy and delighted with the result..

Would like to express my gratitude to Lyons Davidson and in particular Elizabeth Wardlow for her excellent work in bringing my case to a successful conclusion.

I would like to thank Lyons Davidson Solicitors who acted on behalf of my Car Insurance Company Co-op to recuperate the cost of the other parties insurance company. They acted swiftly and did what was done to finalize the outcome to ensure my no claims was reinstated as well as recovering costs. I highly recommended Lyons Davidson Solicitors and once again thank you for resolving the problem concerned.

Lyons Davidson were appointed by our insurers in June 2018 after an accident which was disputed by the third party involved. Our car was repaired immediately but we had to pay the excess. Great communication as always kept me up to date right up to when I was due to go to court Then the other insurers immediately offered to go 50/50 on settlement just before it was due in court would recommend

Went through my car insurance policy- took a lot of following up needed on my side but my car insurance are also at fault -eventually they won my case and I got 100% of the money back :)

Excellent service. Extremely helpful all the way through my claim. Thank you

This is the first time I've had to use solicitors in relation to a road traffic accident so I was a little sceptical to begin. However LD soon put me at ease by keeping me informed each step of way either via email or telephone.
I would highly recommend this firm as they cannot be faulted for their professionalism.

These solicitors helped me when I had a bump in my car that was not my fault. They pursued the claim even when the other party and their solicitors denied liability and were prepared to go to court to get justice for me. They sent letters to update me on the process and was very professional and helpful.

The reason for 4 stars and not 5 is that they however, were about to give up - just before the court case and wrote to me to suggest I accept a 50/50 liability as there were no witnesses. Fortunately at the "11th hour" the other party's solicitor suddenly accepted liability which made my insurance premium immediately drop. I was also able to get back my excess. I still feel these solicitors did a sterling job - despite the cold feet at the end! thanks
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I am not sure what the other reviews are referring to. I imagine their cases had no chance of success and they're taking it out on the firm. Great service, rapid replies, always friendly and knowledgeable. No complaints.

Was appointed to Lyons Davidson by my home insurance and could not be happier with the service i recieved. Was appointed Jonothan Scollen who was extremely knowledgeable, helpful and friendly who went above and beyond with my case. Extremely happy with the service i recieved and how my case was handled.

Very responsive practice, that dealt with my claim in a clear, concise, speedy and professional way - thank you Holly and the rest of the team.

Would recommend this solicitors, they helped me get back my excess when I had a bump in my car. They sent letters to update me on the process and was very professional and helpful. Happy client.

I have found many of the poor reviews on this firm to be in line with own experience. I have taken the matter up with the Financial Ombudsman service against the insurer LV, (who use ARC insurance who say they have no record of my claim ) for using Lyons Davidson. After 14 months of very poor service and numerous complaints to both Lyons Davidson and the insurer LV have now indicated they are reviewing their relationship with this firm in light of the many complaints they have had. I will now have to start again with a new firm. The insurance policy in my experience sold to me by LV for legal expenses is not fit for purpose.

We were represented by Lyons Davidson after a 3rd party reversed into us while he was parking and we were stationary. It was all eventually resolved and we received our excess back and were credited back the full NCB period, within 6 months.
I am giving only 4* rating as it all took a long time, but that may just be the industry.

Belief me guys and tells these people don't even deserve the one star they deserve negative.They bully their clients into accepting deals they don't want to .And condone bullying of their clients by other parties .If you are in ac100% win case they will let you down big time.My advice is stay away at all costs .Go to a more reputable local lawyer on a no win no fee ..Even if this is the company your insurance uses .They are useless I PROMISE YOU . In response to your response .You know full well that your compliance department team have handled this complaint .They are as bad as your solicitors .Please look forward to being contacted by the ombudsman manGuys it has now been 28 days side I was bullied into accepting an offer ,I have taken the matter to the ombudsman but have heard nothing and I mean nothing from Lyons Davidson .Below the owner states that I was in contact with the compliance department .He knew that they had already failed to reach agreement with .I BEG you all for your own sanity have nothing to do with this company

My solicitors called Matthew he has been there for me he is csreing and kind he is easily contacted and he is all ways at the end of the phone for me also letting me see how things are going I would recommend this solicitor to anyone who is having problems with the doctors ECT give Lyons davidson solicitors

Efficient service! The customer services are brilliant!

Appalling service - unbeknown to me the initial case handler left without obtaining my signature on a document that was necessary for my case to progress, causing serious delays. Thereafter progress was slow, I hardly ever received updates, despite asking for them and only ever got progress when I submitted formal complaints (which were upheld. The complaints team were actually competent). The inefficiency and incompetence of this solicitor's practice in handling my no-fault accident caused me significant stress, I would never use them again. I'm only posting one star because zero is not an option.

Received outstanding and professional service from this company. I received a cheque in the post for recoveries, which I was not expecting and as a result, my car insurance went back to how it should have been before the incident happened.

Lyons Davidson were appointed by our insurers in July 2017 after an accident which was disputed by the third party involved. Our car was repaired immediately but we had to pay the excess. The other insurers immediately offered to go 50/50 on settlement. To cut a long story short, we ended up sueing in the small claims court, and in November 2018 won our case, with full recompense. Our solicitor on the day was very good, calm and very professional, unlike the other guy, who didn't have a clue, it must have been his first day! We had no real issues with Lyons Davidson at all, these things take time.

Started poorly by not having correct details of the accident. Changed personnel twice which was not helpful. Somewhat protracted for a simple case. Can not help feeling that the motor insurance system is geared up to make money for numerous entities as opposed to providing a consumer service.

Absolutely shocking at chasing the other side! say they haven't received my paper work when it's clearly been sent and same for emails just a massive joke

Poor response, very slow and lack of action caused us to be materially prejudiced and for us to write a formal complaint. They addressed with compensation which did not really help.

Not happy at all,give them all the details they need and still no change on my claim.I call every week and for last 4 receive same answer,they receive the money because I had legal advice on my insurance but the way how they treat customers is appealing .Stay away if you can!!

Excellent prompt, professional and courteous service that brought my no-fault claim (hit by third party in rear) to a successful conclusion. These solicitors were appointed when my car insurance management company Claimfast (acting on More

I had a car crash on December 22nd 2018. This morning 12th April I've just had a text through stating my claim money will be in my account within ten days! Absolutely fantastic company to deal with, I was a bit unsure due to the reviews and the fact they was a free legal cover on my insurance but they've proved me wrong. 5 stars throughout this whole experience. My solicitor Harry Tingy explained everything clearly and always said at the end of a call "if you're unsure please contact me" little things like that go a long way!

Thanks again!

Very impressed with the attitude and professionalism shown by the staff as a whole especially Kerry Smitheram who dealt with our case -

The insurance company were rubbish (LV=) and the first contact I had at Lyons Davidson was really slow and hard to reach, but then I got Emily as a contact and she was brilliant, efficient and helpful, couldn't fault the performance. Plus we won the claim in the end!
1 star off for a slow start and the fact that the legal profession still seem to be in the last century with regard to communication.

Solicitors were appointed by my insurance company, following damage to my car by a taxi driver, whilst parked on a car park. Although the other party admitted liability there was some difficulty recovering the excess I had paid prior to the repair. Solicitor solved the issue within a few months without having to go to Court and I received a cheque for the excess I had paid. Thank you!

My car was sideswiped by a car travelling in the opposite direction avoiding a pothole. My insurers C.I.S. settled the claim, but the other insurers apparently did not pay the Coop, therefor I was asked to claim on behalf of the Coop. As far as I am aware this has now been settled.

Great service and attention to detail from Lyons Davidson Solicitors who were engaged by my insurance company following the third-party's insurers' refusal to pay the claim after their client ran into the back of my stationary vehicle at a road junction. My emails were responded to promptly and efficiently and the matter resolved without the need to go to court.

Had some fool run into the back of me, and then found out that the Company Pool Car I was driving had no legal cover. Luckily I was insured for my personal vehicle with LV and LV used Lyons Davidson to persue such matters on my behalf. Dealt with Gemma Barry and the service given was first class. Thank you very much for your very valuable efforts.

Difficult to get someone to answer the door quickly

Complete shambles of a company, very poor communication & very pushy trying to get me to accept an offer which has not even been put forward from the at fault party insurers, and doesn't even include the financial losses which they are now More

Outstanding service from start to finish. Contacted promptly, supported throughout and informed quickly of any updates. Case was found in my favour (motor accident) and funds were transferred promptly too. Could not have been a less stressful experience.

just awful. Sadly it is not possible to give zero stars. Very poor communications, do not reply to messages. Wrote the report for the court which was so far from accurate, I had to spend considerable time re-writing it. Avoid, avoid, avoid.

Superb, communication, professional and friendly service all the way to resolve my son's on going claim issue on the behalf of his insurer. A very special thanks to Lauren for a job well done providing the very best care and attention at all times.

They were extremely professional in handling my car accident case. They kept me informed throughout and appreciated me as an individual when I had questions or was asking how much longer. Thank you again for your wonderful service.

After having a No fault accident with a Pensioner who refused to admit he was in the wrong!, after reversing in to me! My Insurance referred me to Lyons Davidson Solicitors. It went to court & I won!! As I knew I would!! They were very Good & I got my no claims reinstated & my car damages paid for & my excess back!! Highly recommend them!

HOPELESS , NEVER CHASED THINGS UP , NEVER RETURNED MY CALLS

very helpful staff no problems dealing with my claim would recommend them fist class service.

From assignment by LV, Lyons Davidson were overly pessamistic about the outcome. Internal handovers between staff were not communicated with me (the client). Responses to messages via LD's online portal or direct email either did not appear or were too slow.

LD appeared to have insufficient leverage over 3rd party's insurer (Gefion) who delayed and obfuscated throughout the process. (The "code of conduct" between insurers seems not designed to serve the insured party drivers.)

excellent professional service, dedicated staff were thorough and precise in all aspects whilst dealing with our case

Very poor communication, I personally wouldn t recommend from my experience or lack of.

Rubbish. Utter rubbish. They don't reply to emails or calls. The main switchboard number goes to voicemail more often than not!

The firm were very thorough and kept me updated right through the procedure. It actually went to court due to the intrangency of the other party. The advocate in court was very professional and we got a positive result.
I would recommend this firm to anyone they are really efficient and professional.

Thank you for your help in this matter, i feel that you did a very good job helping us. Many thanks

I would like to thank Lyons Davidson Solicitors,
especially Mr Jonothan Scrollen,for such an amazingly honest, accurate and friendly service. At times in our life when we need that extra bit of help and advice. These people go the the extra mile to give a top first class customer service. Theo Theodorou

Got recommend by our car insurer due to a non-fault accident (drunk driver), very poor communications, lack of any understanding, changed case handlers during the case without being notified, took over 12 months to resolve even when the More

Never use these people. After 4 and a half months involved in a none fault accident, where blame was acknowledged by the other party an offer was made which was less than her loss of earnings and then they said they will take 25% of the More

Going through the Employment Tribunal process was very stressful, fortunately we were represented by Jonothan Scollen from Lyons Davidson.
From the beginning we were reassured by Jonothan's expertise, professionalism & understanding, we felt that we had someone that we could trust to represent us, he had a calming influence & kept us constantly updated.
He is a credit to the team at Lyons Davidson & we would definitely recommend him, he is a great asset to Lyons Davidson.
Thank you Jonothan for all your help & hard work.
Julie & John Hunt

I wholeheartedly endorse Lyons Davidson Solicitors. They were appointed by our insurance company to represent us in an employment matter and they could not have been more helpful or efficient in dealing with a complex case. We were given Jonothan as our liaison, who worked incredibly hard on our behalf and kept us informed and appraised throughout the process. Thank you!

Efficient and dealt with claim promptly, keeping me informed at all stages

Thank you for your help in sorting out my claim you kept me informed to the approximate date of case which was 4 to 6 weeks, after 5 weeks received a cheque case won and complete Thank you John Boys

Quite the most dreadful company I have ever had the misfortune to encounter. The whole team came over a amateurs. Nobody ever spoke to anyone else in the organisation, no-one did what they said they would do. Most of the people appeared to be kids who had no idea what they were talking about and certainly did not understand what they were doing. And, as for the mistakes they made, a five year old could have done better. Avoid at all cost.

Did not do much but sent me a paper to proceed with court action. This was not necessary as I did the admin for LV= and Lyons Davidson and made a few phone calls and emails to the other insurers who on the onset admitted liability. They paid the claim to LV= which was a good outcome. I wish these firms would put the work in for what they are paid for without creating inconvenience. LV= should have dealt with the claim properly!

I had a mixed experience with Lyons Davidson in relation to my car accident and their help with claiming my excess back from the at fault insurer. On one side, they successfully reclaimed the full amount and fought the case to a win for myself. This was the positive part.

The negative part was their lack of communication and client service. I was continually the one to make contact, request updates and phone to get any level of status on the case. I was even told I would receive calls back, which were not returned. And when I did get hold of someone to discuss my case, the level of information I received was poor.

If they could resolve their customer service issues, their service would be 100% exemplary. I don t understand why they got the hard bit right in winning the case but couldn t do the easy parts such as simple communication updates.

1 star is generous. Would not recommend this solicitors. Got recommended by my insurance lawyers to go with. After 6 weeks only had a single letter and no contact with anyone. When tried to ring up to see where everything was up to was waiting for 15 minutes and i hung up. After this still no contact was made. Gone back to original solicitors and wouldn't recommend these to any.

But after reading other reviews i got off lucky by getting out before they actually started any work on my claim. Would stay away i were you.

Edit: Reply to the company's response. Had already spoken to their customer services team and non of them seemed bothered about what i told them. Their response on here is just so they can save face and look like a "good" company to be in business with.

I was contacted promptly, very well supported through the process. I felt they were on my side which was very reassuring. I was kept informed every step of the way. The case was found in my favour (a motor accident). Thankyou for your support and the work you put in.

I can't recommend this solicitors enough. I received outstanding advice and support from Naomi, who answered all of my many questions and put in the time and effort to help me with my legal issue. I would recommend Lyons Davidson Solicitors and Naomi to support you with your legal issues.

Very professional. Monika Emery was very helpful. She explained the process clearly as I had never had to deal with a claim before. Thankyou. You do a great job! X

I received a first class service throughout the procedure to procure a conclusive settlement from the other party's insurers who had to be served with a notice to take the issue to court as they were reticent to accept due cause despite overwhelming evidence from witnesses as to the cause. Lyons Davidson solicitor John Hasson kept me constantly informed throughout by Telephone Mail and E Mail. I would recommend this company to anyone needing representation .
J Tolley.

Lazy people. Had a claim with this guy from September last year and its October now and we are still going. I have been asked to sent the same documents over 4 times. I am not giving up until the pay up.

Tracey Leathley was amazing. She was very professional and kept me up to date at all times. Could not have asked for a better service.

We are very pleased with the result.
Lyons Davidson were courteous, professional and helpful throughout.

I am currently awaiting settlement for a non fault accident in July 2017. I have asked several times if my thoughts of the Medical facility I was sent to for evaluation was disclosed to the Medical staff jeopardising my assessment with no response. Despite needing surgery and having several months off work from a self employed job, I was offered a derisory sum based on the medical review. Emails & letters go unanswered. They appear to take the money from the insurance and do little to earn it. I am fed up with the service I have received and considering jumping ship to another firm. Awaiting Customer Services response.

Competent professional solicitors. Excellent service.

We were recommended to Lyons Davidson by our Mortgage Co,We were having a neighbourly
dispute over an Alleyway that we had been using for 30 years.
Micheal Wilcock who was our contact at LD acted in a throughly professional way
throughout the procedure taking time to explain how each legal step worked,the 3 assistants
that attended Court & a meeting with us were also thorough in their work.
Myself & my Wife could not of hoped or wished for a better Team to work with,needless to say
the Barrister on the day completed the job by winning our case on the door steps of the Court
without actually having to go through the final testimonies in front of the Judge.
The 2 of us could not recommend these Guys highly enough & would have every confidence in
hiring them again.

Communications with Lyons Davidson were initially unsatisfactory, but in the final stages Tasneem Mansoor provided excellent support, and we were extremely satisfied with the barrister appointed by the firm to represent us.

Rebecca Dudley is amazing would give more stars If I could thank you

Found the service excellent. From day one felt they where totally professional.
I was kept informed regularly when there was any news.

Avoid at all costs. Read the reviews this is the worst company I have ever dealt with. Incompetent, unskilled high staff sickness and turnover.If I could have rated less than 1 star I would have

Very good experience with this company. Dealt with my 'no fault' claim very quickly and kept me fully informed throughout the process.I think it helped having local staff dealing with the matter.

Same as other reviews on here. Shocking customer service. No-one seems to have any detailed understanding on claims law. Request calls back and never recieve. My case goes back to 2016 and they still haven't progressed it any further. Totally incapable of giving me timelines for resolution. Already had two case "advisors" since my case began and my third is due to start "in a couple of weeks"

AVOID LIKE THE PLAGUE IF YOU HAVE A CHOICE. This is LV's nominated solicitors so I'm stuck. Formal complaints and ombudsmen seem to be the only option for me now.

Having been involved in an accident through no fault of my own I never thought I would get my excess premium back seeing as the truck and driver that hit me was Hungarian who also claimed no fault. But photos proved otherwise and thanks to Lyons Davidson today I have indeed received the said excess payment. Many thanks to all at Lyons Davidson who were involved from another very happy client. Hugh McGarry

Terrible felt they had no knowledge of road traffic laws and could not represent me and decided against going to court on my behalf, felt like I had to do the work for then in an accident that was clearly the other party at fault what a waste of money paying for legal cover on my insurance gone to a different lawyer

Don't waste your money with them, low-quality service below any expectation. I don't think you need a solicitors' company who are good only to milking your money and no results.

Having sent two emails to see how my case was progressing i have recieved no reply. I was told i would be kept upto date as to how my claim was proceeding but having emailed twice and no reply i decided to ring to see if i would have any joy that way but having been held on telephone for ages i cut off as it was a total waste of time. All i wanted to know was how my case was proceeding but i have been totally ignored. Could somebody at Lyons Davidson please let us know how to exactly to communicate with you because emailing or telephoning gets you nowhere. My case is being dealt with by Rebecca Greig.
My case was finally settled on the 28th may 2019 it has now been nearly six weeks and lyons davidson have not sent me payment. I emailed and a week later was told my case handler was off work. Then i recieved email on on 3rd of july to say that they have today chased the company and told they will recieve payment today. How long it will take for lyons davidson to pay is anyones guess. I simply cant understand why they treat customers so bad. Everything is so slow as if there is no care for the customer. I have dealt with solicitors in the past and this is not how they normally behave. I hope lyons davidson have the decency to now resolve my issue at least with a slight urgency.
Regards
Amjad Hussain