Tried using them through my John Lewis Home Conten...

Tried using them through my John Lewis Home Contents cover. After 3 phone calls with Paralegals got nowhere. Each one gave a different scenario. The first one could not answer my query and said I would need to go to the Leeds office. The Leeds office did not call me as promised, instead I had 2 calls from their Bristol office. As I live in Cheshire Bristol is too far to go. Intend to phone John Lewis to investigate. I shall probably just go to a solicitor in Chester and pay the bill.