I had a mixed experience with Lyons Davidson in re...

I had a mixed experience with Lyons Davidson in relation to my car accident and their help with claiming my excess back from the at fault insurer. On one side, they successfully reclaimed the full amount and fought the case to a win for myself. This was the positive part.

The negative part was their lack of communication and client service. I was continually the one to make contact, request updates and phone to get any level of status on the case. I was even told I would receive calls back, which were not returned. And when I did get hold of someone to discuss my case, the level of information I received was poor.

If they could resolve their customer service issues, their service would be 100% exemplary. I don t understand why they got the hard bit right in winning the case but couldn t do the easy parts such as simple communication updates.