Appalling. Completely unable to progress my claim....

Appalling. Completely unable to progress my claim. Never able to speak to the same person so there is no continuity.

Each time someone rings me they just mumble my case notes at me.

I didn't choose to use this company - I had my insurance with a decent reputable company and through a series of underwriters and sub-contracting out I'm stuck dealing with this completely hopeless organisation.

My legal case has dragged on for nearly a year and they keep calling me and asking the same question. Now I am facing legal action from the third party for failing to negotiate.

A dangerously low standard of performance from a disorganised outfit staffed by seemingly semi-literate drones.

Should not be allowed to practice