From assignment by LV, Lyons Davidson were overly ...

From assignment by LV, Lyons Davidson were overly pessamistic about the outcome. Internal handovers between staff were not communicated with me (the client). Responses to messages via LD's online portal or direct email either did not appear or were too slow.

LD appeared to have insufficient leverage over 3rd party's insurer (Gefion) who delayed and obfuscated throughout the process. (The "code of conduct" between insurers seems not designed to serve the insured party drivers.)