Lupient Chevrolet Reviews

The salesman, Bret Hoffman, is very knowledgeable and very willing to answer all questions. He is there during the entire buying process and is also there after the sale to assist you in anyway he can. I would highly recommend him to anyone looking for a car.

Don't like their hours, don't like waiting for a salesman to go bring the car up takes to long, vehicle test drive had the check engine light on also, the way it ran made me think it was going to break down any minute.

Great Service. The Finance guy and Will were very helpful in helping me choose my car and gave me great options to choose from as far as warranties. Would definitely recommend this dealership to someone

They were so friendly and really flexable with the hours they worked with us! I didnt feel any pressure from them (my husband was a different story haha) Absolutely LOVE my new car and trust they will take care of it in the future too! Thank you to Rafael and team!!

I would highly recommend this location to anyone searching for a vehicle. Rob and Bethany were both extremely helpful and friendly. Go in and ask for Bethany and I can guarantee you'll get a great deal with superb service.

Had a wonderful experience this week working with Ryan, I was stressed out as I haven t purchased a new car in over 10 years but he was awesome to work with he is quick witted and very knowledgeable! Would recommend, I didn t do finance thru the dealer but they all seemed pretty nice

I love working with Chuck, he knew a lot about all the cars & answered my questions, and if he didn t have an answer he figured them out! Lupient has been a great dealership to buy a car from! I would recommend to any friends & family!!

We made an appointment for an oil change on February 8th at noon and when we arrived, we were turned away saying they do not take appointments. Why is there an online application for appointments if they do not want or take appointments? If we had been alerted or called earlier about that, we would have been ok going in right at open to wait. We got no apology, no accommodations and no explanation from the service advisor- just a "we don't take appointments on saturdays, it'll take 2 hours. If you want to leave you will lose your spot." He was curt and showing obvious no concern for us as customers whose expectations were not being met. We left and decided to call their service manager to see what was going on with their system and to get more information on oil changes and got sent right to voicemail and never received a call back. This was the WORST and most UNCARING dealership we have ever been to. We have been permanently put off and will go to a dealership that actually shows concern for their customers.

I went there looking for a muffler strap for my 97' Saturn SC2. I went to Belzers Chevrolet in Lakeville and was politely informed that they did not have the desired part and was directed to Lupient. I drive for over a half hour to get to the store and went straight to the parts counter. I approached the counter and began talking to an employee. First-off he asked for my car information which I supplied, but demanded that he needed the last 8 digits of the VIN. I did not know off the top of my head the number and was informed that since I did not know it he could do nothing for me. I politely asked him to try with the other information I had provided him. He grumpily tried and learned (Wow! It did work). He informed me the part was discontinued and he could not help me. I told him that the parts person from Belzers checked their system and that you had some in stock. I asked him to go see if he could find some in stock and he very reluctantly agreed and went in back. When he came back (low and behold!) you did have some in stock. He rang up the part to the total of $53.10 to which I paid in cash $54.00. He went to the register and after an excessive amount time he came back with. 09 cents. I kindly informed him of the mix up and that he had given me the wrong change and that it was supposed to be. 90 cents. He insisted that he had given me the correct change even though it was quite obvious he had not. Though It could have been a simple mistake he refused to admit his wrongdoing and insisted I was wrong. It took until another employee realized his coworker was wrong and quickly got me the correct change and told me to have a good day. By far the most difficult experience I have ever had dealing with. After reading some of the other reviews this is obviously the norm. And after much information has been passed to the "team" nothing has changed.

Gene did a great job helping me highly recommend asking for him if you need a vehicle purchase.

Service on key fob was good but chcarged for environmental fee shoudnt have been charged for

We bought her first brand new suv from Dana. Very polite and customer orientated. We have had our vehicle for about a month and he still takes the time out of his day to call and check-in to be sure we are still happy with our purchase! would recommend him to anyone.

Remember the Jiffy Lube scandal? This place is bringing it back. Was in last week for an oil change and courtesy inspection. When I asked for inspection results the lady at the counter went to the service area, then came back and told me the printer was down. Said they would mail me a copy when fixed. Called yesterday to ask if they could put the results in the mail? "Big Mike" from service dept said that GM's software was having issues and didn't record the results. But he did add that everything looked great. Surprised by this I measured the front brake pads myself and found that they were worn to the metal on the inside pad. And the rotor had worn groves. Thank you Lupient for lying to me twice and sending me away w front brakes that clearly need replaced. Buyer beware of this place.

Ronaldo was friendly and helpful. Provided all information about vehicles I was looking for and offered alternatives as well. Definitely recommend!

Will was great to deal with when buying my vehicle. He was honest and straight forward. Rob as well. I have been bringing my vehicle here for service for a couple of years now, and I only have had positive experiences. The staff is great! Thanks again Will!

Had a great experience working with Dana, Mike and Patrick at Lupient Chev in leasing my first vehicle. Their customer service was great, they were able to expedite the process, and the information they provided was very easy to understand. I would recommend you go check them out, I'm loving my 2016 Silverado!

I bought my vehicle from this dealership in June 2018. Since then, the service department has made every penny worth going to this dealership. Every time they have been friendly, incredibly courteous, and helped to resolve any concerns that I had with my vehicle. This time around, Dale from the service department went above and beyond when I came in for my oil change feeling a little under the weather. Not only did he get me tissues but he directed me to the most comfortable area and ensured I had something warm to drink. To be so considerate and to go above and beyond, should not go unnoticed! Thank you Dale! It s the people that make the face of the company, thank you for your work and for making a difference.

I brought my car in for routine maintenance as my car just hit 25k miles. I was told before my car was even looked at that it would just require an oil change, which concerned me as a customer of Lupient Chevrolet and as someone who brings their car to the dealership to have maintenance performed. I looked at the inspection report provided after the maintenance was performed. The passenger front tire wasn't inspected at all, my tire pressure sensors needed to be recalibrated from previous maintenance and that wasn't performed, the brakes weren't inspected, and there is a note saying that chassis components may require lubrication soon but I wasn't notified during checkout. I should feel confident in the service performed and the expertise of the advisor, and I'm not feeling that.

Had a great experience in my purchase of my 2000 firebird. Trans am from lupient Chevrolet of Bloomington Minnesota, they really do stand by their word ; my sale's person was Ali did a great job, I am happy and would definitely recommend them for used cars or new , as I live in Virginia and they were even able to have my car delivered to my door, my name is Bryon

Had a great time buying my 2014 jeep cherokee. Everyone at the dealership was really nice. Will Moore did a great job

I had a good experience shopping at Lupient Chevrolet. Mark Lidke was great. Helped me with all my questions and made my car buying experience better than I had anticipated it would be.

Oil was changed in a timely manner. Always treated with respect.

Stay away from these guys. Bought a Chevy Traverse from them a few weeks ago. Sales team didn t listen to our needs, told us it could be added on later. Adding an after market hitch will not allow you to tow to the full weight. We ve had Bluetooth issues with the MyLink system since we bought the car and have been given the run around about it ever since. Having to drive over 40 miles one way for them to look at it. I will be telling everyone I know to stay away from Lupient Dealerships. I ve had better luck with Luther in the twin cities! At least they are honest.

Easy experience & extremely thorough walk through of my vehicle. Everyone was very helpful & kind!

Greg Henry was great! Had a great experience and super funny. Thanks again for your help! Can't wait to cruise the mean streets in my new Malibu! Go Chisago!

Made my first time car buying experience with Greg Henry a breeze. He was extremely helpful and friendly. They have excellent customer service and make sure you are treated right. With their many options of cars and easy financing.

I saw a listing on Car Gurus for the exact car I wanted - a 2012 Chevy Cruze. We set up an appointment with Jay. He was very friendly and helpful. I really liked that I didn't see the typical "pushy salesman." After a test drive and talking numbers, he even offered to stay late that day so we could think on it and come back. The paperwork went quickly and before I knew it I had my car! I would recommend this dealership and Jay to anyone. Efficient, friendly, and classy! My only complaint is that my car did not have a full tank of gas.

Smooth, easy transaction and we got a great price on our new 2019 Chevy Equinox.
Alicia Nigon was super to work with and we especially appreciated the fact that she proactively got us a Costco membership benefit we wouldn't have know we were eligible for. She was especially helpful and knowledgeable about going over all the "techy" features of our new vehicle and getting us set up with "On Star".
Highly recommended!

Charged me $95 to turn off a maintenance light! I know businesses are slow during these difficult financial times, but they have proven we are not all IN THIS TOGETHER

Just bought a new vehicle from here today. Will, our sales man, was wonderful! Made everything so easy and showed us how to use our new car. 5/5!

Upgraded to a 2010 suburban Zac Lovers got us in and out quick

Got my vehicle serviced there. The technician Sean who worked on my vehicle was very thorough and did excellent job.

It was great every time that I called to get an update I would either get someone on the phone or they would give me a call back right away very pleased and happy with my baby blue Buick :)

I found a great deal while searching online on a 2017 sonic and I called the dealer and connected with Dana in sales. Dana reviewed the vehicle for me as it did have some miles being a demo car and I didn't want to travel for something that wouldn't meet my expectations. I arranged financing with the David in the finance dept and he was able to beat my bank by almost 1% which was unexpected. I schedule a flight into Minneapolis from Chicago and Dana offered to pick me up from the airport. The car was exactly as described and I had a great experience. Dana did a fantastic job and I'd definitely recommend him to anyone looking to buy. Great job guys and thank you!

Great atmosphere. Great people. My car buying experience could not have been better.

It is unfortunate that I have to give a low rating for Lupient as their cars are pretty good for the price. Everyone except for David, the sales person, was very friendly and helpful. This isn t my first time buying a car from a dealership, but it will most likely be my last. Working with David has been a total nightmare. He called daily on my work and cell phone regarding payment for our car, even after we already wrote them a check for the full payment. The only delay we had was money transferring from one bank to another, therefore we waited to pick up our car. That s not something we had control of but David continued to harass us, even after we all came to an agreement with the sales manager. I understand how sales commission work as I ve had similar jobs in the past, but to go to that extreme and that high of desperation was very unprofessional. It was even a surprise to the sales manager and store manager when we told them what was happening. But that s not even the worse part. Aside from the daily harassment, the day we picked up the car, David completely ignored me (which I had nothing nice to say to him anyways), but he also snapped at my husband for asking a question about the keys , as David had lied to us about it when we test drove and signed paperwork. We were about to not even purchase the car anymore, but because Dominic from finance and the store manager reached out to us and were both extremely helpful we ended up buying the car.

Thomas Vo was great to work with. He was knowledgeable, detailed and explained things very well. I had a wonderful experience at Lupient Chevrolet. Thanks Thomas!

Went in looking for a vehicle to fit my specific needs and Will was able to help me out. Did a good job and made sure everything worked out

Do not go here if you have less than perfect credit. My experience was a nightmare. The only reason I m giving two stars is because the sales rep I worked with was nice enough to give me a ride home otherwise I would given you guys a 1. I completed a shop click drive application (included a credit application) before I arrived at the dealership to save time. I arrived at 12:15pm. I test drove the used car I was getting, had my down payment of 20%, paystubs, proof of residence, proof of checking, you get the idea. The sales rep wanted me to submit an additional credit application because the one I completed didn t show up in the system. The confirmation email I received after submitting my application listed David Moe as the contact person and there seems to be no David Moe at the dealership. Somehow my shop click drive application was found after I had to be very firm about not wanting to complete another credit application. I provided all the necessary documents and was given the assurance everything was ready to rock and roll and I would be in my vehicle shortly. I went ahead and added insurance to the car as directed by the sales rep.

Around 3:45 the sales rep let s me know he appreciates my patience and sorry it s taking so long. I was very understanding that a car buying process can take some time and let him know it s ok I can wait.

He proceeds to tell me he is off at 5:30 but will make sure another sales person assists me but that everything should be complete within the next hour. The banks were being very slow to respond. Close to 5pm he returns and says the banks are hesitant to finance because of the miles on the car and my credit history but that the finance manager will be working on my deal through the evening and give me a call first thing tomorrow morning. At this point I m almost in tears because I know my credit isn t the greatest and I m compromising my job because I need a vehicle to do my work. I was given the confidence I would be leaving with the car the same day and didn t arrange a way to get home because I took a lyft to the dealership. Kyler was kind enough to offer me a ride home.

This morning I did not receive a call. I waited until 10am and decided to call myself. Luis said he would give me a call within 30 mins and did not.
I called back at 11am and cancelled the sale. This was the worst experience I ve ever had with a dealership. It s better to be honest with people then to keep their hopes high with no follow up. I will never recommend this place.

Friendly service, fast, and not pushy. My needs were met and my questions all answered respectfully! I recommend getting your new Chevy here!

77+ Dollars to change oil on a 4 cylinder with conventional oil? Wow 54 Dollars was was not too bad with a quick wash which they did not do as promised again for the second time in a row, I came in with my wife because they did not even reset the mileage life monitor the last time she had the oil changed. As for the price it should be called THE STEALER NOT THE DEALER.

Worked recently with Jared Kenny #TheCarUmp recently at Lupient and had a great experience. I had a bunch of questions when I started and wasn't quite sure about what vehicle options made the most sense for me. He helped guide me through the options and found something that worked out great for my family and my budget.

What a wonderful experience once again. We traded in our car and purchased a lovely Equinox. Rafael was an amazing gentlemen who helped us find our family car. I had our son with me and was very accommodating and had so much patience. I would recommend this place to anymore. We sure do love it. Thank you again guys!

We worked with Chuck and were very pleased with the service he provided. He wasn't pushy to sell and wanted to make sure we were looking at a vehicle that would fit our needs. He explained all the features of the vehicle we looked at and upon purchase, took the time to set everything up before we drove off the lot. Lupient's competitive pricing is why we drove 2 hrs to look and Chuck's knowledge and customer service sealed the deal.

Traded in my Volvo for a Cruze Zac Lovera listened to me and found me the perfect vehicle

William Moore did an amazing job selling me my new truck. I would recommend him to all my friends and family. Great job!!!

Really A C and (I forget his name) the man at the rental area, are the main reasons I come back. Dan in the body shop is also great!

2 hours for an oil change and tire rotation. No apology. No discount offered. Will not be back!

The salesperson, Taylor, was very helpful in finding the auto we wanted, describing features, and taking us on repeated test drives. He was eager to help, but not overbearing. We eventually decided on a different auto for various reasons, both price and model.

One problem was that he called me and asked what it would take for this to be a "no-brainer" deal, and I rather cheekishly asked for a large amount of money off the price--because we had a comparable, newer car available for about the same price. I thought he would call me back, but he did not.

Nevertheless, I would recommend this dealer to anyone looking for a new or used car; we came close to buying one there.

Taylor was very acknowledge in assisting me with the purchase of my new used car. He was very patient answering all my questions. I would recommend him to my friends and relatives.

Worked with Zac Lovera on my new 2018 Malibu lease things went great!

I wasn't sure what to do when my car wouldn't start and I was pretty confident it wasn't a battery issue. I called Chad because I've worked with him on other car issues and I know I can rely on him and trust him. I left a message, and then spoke to another service person in the meantime who helped me with information for free towing that I qualified for if I wasn't able to turn the car over.

Chad called within minutes and lent his advice if a jump didn't work. The jump worked, but I called and talked to Chad and he encouraged me to stop in and they'd take a look, he had a few ideas as to what the problem might be. I had time so I came in with the car. I was greeted warmly by your staff and Chad assisted me in a very prompt matter, getting my car in right then. They were able to solve the issue, and I was in an out in 40 minutes - and with a nice little car wash to top it off.

I really appreciate the service I receive every time I'm in there and the friendly nature of everyone; it makes a huge difference. Thanks for turning a rough morning in to a not so bad day. :)

Great staff to work with. Very knowledgable and no high pressure when dealing on car or extended warranties.

Absolutely amazing customer service. No pressure, they listen to what you want/need, and they go above and beyond for their customers! If you re in the market for a new vehicle, you definitely need to check out Lupient Chevrolet, you won t be disappointed!

Lupient Chevrolet in Bloomington MN is where I service my 2010 Chevrolet Impala occasionally. While getting brakes my Sale Professional A. C. Gutierrez, a very cordial and nice person said to me "Winston could you come with me I'll like to show you something underneath your impala." So he took me into the service area and show me a problem with the left front steering wheel that was deteriorated so badly and was unsafe if I continue driving it. As a Preacher I discern that he's genuine. I also knew that the impala had several other issues. So I said " l may need a new car! " It was then Mr A.C. Gutierrez called Mr. Zac Lovera another warm nice Sales Professional to see what could be done. To make a long story short, I left with a brand new 2020 Chevrolet Trax (steel color) totally satisfied. They paid off what was owed on the Impala. Didn't charge for the brakes service. Lupient Chevrolet of Bloomington in Minnesota made my Day! I'm now a happy camper, driving in comfort and style. Guess what! My coworkers notice and inquired. I told them it's the fine people of Lupient Chevrolet and Capital-One did for me.

Stopped this morning just to get a front license plate bracket for my daughters car (she is moving to Minneapolis and we didn t have front plates in MI).
Got treated fantastically from service dept to parts dept. Way to knock it out of the park, guys. We have also found a Chevy dealer for my daughter to use. Thanks again to all.

Wonderful experience. Patrick did a wonderful job to hear our concerns and needs and help us get exactly what we wanted. Would highly recommend Patrick in purchasing a new vehicle.

I love my brand new 2015 Silverado I purchased from Lupient Chevrolet! Zac Lovera helped me find the perfect truck for my driving needs. I also want to thank Patrick in finance he was very helpful when completing the final documents. I highly recommend Lupient Chevrolet for your next vehicle and Zac Lovera as a sales consultant. Thanks again for the great experience.

Lupe was great to work with. Made my car buying experience easy!

Our salesman Rafael was great. He made the process really easy.

No pressure, quick completion of the purchase of a used vehicle.

I came to shop for the new car and as soon as i got to the parking lot there wos a sales man relly nice guy he hellpd me look araund ask me whot i whont he wosent relly pushy but he knows his job and he is relly good at it his name wos smail hodzic that day i didnt buy nothing because i had to work that day so an my day off i will go and buy the car from him and only him because he is relly nice and i had the best custumor service

The team at Lupient Chevy is amazing. Luis in sales helped me pick a car out and was even able to translate in Spanish so my mom could understand as well. Normally buying a car can be stressful especially with the stereotypical carsales man type but I did not have that feeling at all while I was there. Everyone from the sales team to the finance guy who helped me secure my car were very polite and helpful. Definitely recommend them if you re looking for a new car

We had a great experience here! William was very nice and willing to answer any questions we had even before we took the trip down. Highly recommend this place!!

Mark at Lupient got my Dad in the the truck he wanted. Great service, was a pleasure doing business with them!

We have gotten two 2018 Chevys from Lupient within the last 2 months. We have had a very pleasant experience by being provided all of the information we were looking for and the accommodation. The low-stress/low-pressure atmosphere makes the buying experience so smooth and I commend David F. and Mark for that. I moved to Minnesota from out-of-state, so I had to find a new Chevrolet dealer to work with and I am glad I chose Lupient! Thank you!

Rafael helped me with getting my new Chevy Silverado. He reached out and found the perfect vehicle for me. Kindness was no issue at Lupient and I m very satisfied with my experience!

The employees at the service center are annoying and will frustrate you with questions that are not relevant. I used to take my Chevy equinox here every time I needed service. But as of today leave alone their service, I will stop using Chevy at all.

I had a wonderful experience at Lupient in Bloomington!! Luis, Jordan, and ,Reid, were great!! I will definitely go to Luis when I purchase my next vehicle!! Great customer service!!!! Couldn t be happier!!

Took my C6 Corvette here for emergency service out of convenience, but had a good experience that will make me a repeat customer. They were able to work on the car on short notice, thoroughly explained the diagnosis and repair, and had it back on the road quickly. Only complaint is that it would've been nice if they had washed it, but no big deal.

Josh Gese was great. He knew all about the Traverse. Explained all of its features. Explained the process well. Stayed late to help me and was patient.

Very friendly and courteous. Got my car in right away and was done on time when they said it would be done. Very honest about the performance of my car.

I ordered a new Silverado and when my original salesman left Lupient, Dana Poppen was assigned to me. Dana did a fantastic job in making sure all the details were correct and I was very pleased with how everything turned out. Thanks Dana for all your hard work.

Jerome Lardy

Worked with Guadalupe Bustos who got me an amazing trade in offer for my Malibu & answered all of my questions correctly. Really great service here! I will recommend him to anyone I know looking for a new car!

I had the best experience a person can ever receive as a customer, I mean it. Let me tell you this short story about the best service representative you could encounter, especially when you re worried about possible outcomes. His name is Todd Wilson. I took my car in for repairs that I d been told were needed on my car, so I brought my car in to have my issues addressed. After going through this list of things that I brought to their attention they dealt with all of what I was saying on such a professional manner that I was truly blown away. And Todd is who really deadly with me for the most part. But every person I encountered was very attentive and courteous. Thank you Guys so much. Service was truly impeccable!

Lupe and Reid helped us to feel very comfortable and the process was smooth! We love our car!

Went here today with my cousin and she ended up getting exactly what she wanted and paying exactly what she wanted to pay in the end.Kyler was great and patient though and he deserves a 5 star rating!

Just got my new 2021 Chevy Trailblazer! I m so happy with my purchase. I researched online after deciding on the new RS trim and this dealership had the most inventory. I m so glad we came here. Lupe helped us and he made it the smoothest and quickest car shopping experience I ve ever had. He was very busy and handled multiple customers effortlessly. He even helped me pick the perfect color!

I also appreciated that desks and chairs were disinfected before we sat down to do final paperwork, as car shopping during a pandemic is a bit frightening. We will be coming back here for our next vehicle purchase for sure!

Brian was so helpful I highly recommend asking for him! He got my everything at a good price and helped me through everything I needed to get my new car! He s such a helpful guy and always there when I have any questions!

i was visiting my daughter in bloomington, we live in canada when we got there i was having trouble with front axle(making lots of noise) john aaron loos in service got my truck in on sat. morning got it fixed up for us by 1pm that day( super service). this saved our trip from disaster and got us home safe. you should be very proud of your service dept they just became my new friends in usa thanks a million bruce munro from regina sask. canada

Not the cheapest service - it is a dealership - but good customer service. I had a problem which was difficult to diagnose. They gave me a quote to fix one of the sensor computers. When they replaced it, it didn't fix the problem, and they determined the sensor itself was the root cause. Despite having to replace this additional component, and it being more expensive than the first component, they didn't increase the quote. 5 stars.

This was my first time with this business. The service was quality. I dealt with the service advisor Marlin. He reviewed with me different options with clear expectations on time and pricing. When an issue came up that may have impacted price, he consulted with me prior to going ahead with it. Honest, straightforward service. I will very likely choose this location for future auto service

Great experience. Guadalupe was my sales guy and helped me get in and out with the vehicle that I was hoping for. Even after the sale was final he was quick to respond to text messages and emails regarding any concerns that I had and did a great all-around job. I felt like he went above and beyond. Other management also was quick to help and address any other concerns regarding service that had been done on the vehicle. Definitely recommed checking out Lupient for a vehicle.

Taylor Dunbar gave us great service in purchasing a new Equinox. I am so excited to drive my new car!
Pat Maloney

I've only purchased one vehicle from lupient but I have had several GM products serviced here. Needless to say they are hands down the best. I would trust them over any other dealer. No bull straight forward vehicle service. They are quick to respond and upfront and honest.

Very bad Car Dealership, Stealing and Fraud is involved in there sales the do not have a manager accepts the ones that are not truthful and can cause somebodies life to be in trouble.

Absolutely wonderful to work with. They worked with us and our set price. Best car buying experience.

My husband and I had a great experience with Patrick. He was very kind and understanding to what we were looking for. We found a brand new car and felt good about our decision.