We made an appointment for an oil change on Februa...

We made an appointment for an oil change on February 8th at noon and when we arrived, we were turned away saying they do not take appointments. Why is there an online application for appointments if they do not want or take appointments? If we had been alerted or called earlier about that, we would have been ok going in right at open to wait. We got no apology, no accommodations and no explanation from the service advisor- just a "we don't take appointments on saturdays, it'll take 2 hours. If you want to leave you will lose your spot." He was curt and showing obvious no concern for us as customers whose expectations were not being met. We left and decided to call their service manager to see what was going on with their system and to get more information on oil changes and got sent right to voicemail and never received a call back. This was the WORST and most UNCARING dealership we have ever been to. We have been permanently put off and will go to a dealership that actually shows concern for their customers.