Bethany is amazing. We came back for a third time because no other sales person compared to her. During our 3 week process she worked with us like no one else did. She also worked for us in between visits, by emailing back and forth, and being willing to even text us. Finally she found us our new dream car, and we are thrilled!
Took several days longer than expected and still having issues with the burning smell related to the broken part. Much of the issue should lie with Chevy for building an inferior part and then burying it so deeply. The mechanics should consult the Chevy forum site as other Chevy technicians have found more efficient, faster, and cheaper ways to replace the defroster module. It works but am hoping that they part was made to withstand more than 4 winter defrost cycles. Why 2 stars? 1 star for they fixed the defroster (part $30, labor $1270 all in removing the entire dashboard, twice due the mechanic error) and they did offer a loaner car for the 2nd star. Pickup agent was rude but that was expected. Taking my car to a local garage next time.
Talked to parts department about a price inquiry on a part I was looking for - was 90% higher than the local and online competitors. No offer to price match - I told him I'd call back about it - said I'd have to drive there to pay for it before they'd order it - as I was asking if they'd take a credit card over the phone I get hung up on. No thanks.
Awesome dealership, I'd recommend it to anyone who is interested in purchasing a new or used vehicle. My sale guy (William) is outstanding.
Thank you.
Made an appointment on Friday 1:00 they didn t look at my car until Saturday at 3 PM told me they d have the part in on Monday didn t have the part until Tuesday was without my car for four days finally got my car back Tuesday at the end of the day will never go here again mechanics charge $175 per hour ridiculous pricing the part was $100 and I had a $550 bill strongly advise steering away from this place for service
Great service. Very friendly managers and staff. If looking into getting a car ask for Alicia. She is one of the best and super friendly.
I have bought several vehicles from CJ James at Lupient and always have had unbelievable service and honesty during the process. Its such a releif to know that if I ever have a problem with anything he and his crew have always been on top of any question or issue I had. Thanks
best experience ever!!! Recommend going to William.
I recently bought a used Audi from this dealership. Overall I had a great experience--the car was offered at a great price and Dana, the salesperson I worked with, was personable and seemed to care about making my purchasing experience a positive one. Negotiations for the car were tough and took well over an hour, which I think is unavoidable and to be expected. I'm giving my overall experience four stars instead of five for two reasons. Firstly, while I was examining/testing out the interior of the car, the latch that holds the driver-side sun visor broke! Zac, the salesman who was with me in the car, stated "You broke it" and that I was too rough with it, and made it out to be my responsibility. This finger pointing was upsetting to me, and eventually they offered $50 off the sale price to have it fixed elsewhere, although I suspect it will cost more than $50 at an Audi dealership to fix. Secondly, after buying the car the dealership was very hesitant to have the car delivered to my condo, which is under a 20 minute drive away. I had to drive home and pick up my spouse after work and drive back around 8PM. Not a big deal but a bit of a hassle after spending a day at the dealership. However other than these two issues, I did have overall a good purchasing experience and would recommend this dealership.
Had a great experience buying our car here. Dana, the sales rep was courteous, efficient and attentive. Only tedious part was waiting for a manager to free up to finish the final paperwork
I had yet another great experience at Lupient. Yesterday, my partner dropped off my vehicle to get splash guards installed that were ordered at the time of my purchase. A rental car was also provided, which was appreciated to be able to carry on with our day. During the day I received a call that my new license plates were in. I mentioned that I would have my partner pick the plates up from the sales desk when he was in to pick up my vehicle. Without asking my plates were installed along with the splash guards and I was all set to go. We always feel taken care of when we stop in. Mark continues to be a pleasure to work with.
YOUR CAR COULD BE WORTH MORE THAN YOU THINK
At Lupient Automotive Group, we want to buy your used car! No matter what make or model, we want your car on our lot. We will give you a cash offer for your car, regardless of its condition. You'll never find a simpler, safer way to sell your car in Minnesota and Wisconsin.
Hurry in to Lupient Automotive Group today and let us pay you for your old car!
Do not live up to this. I brought my vehicle there. No cash offer. Just a story of no WE won't buy it... 2014 Tesla...
Everybody is always polite. Time frames given are good.
Bought our Traverse from here. Great service and a pleasurable experience
The service consultant was rude and unprofessional. Came in for the new brake assist recall for my Silverado and an oil change.
I asked to have my wiper blades replaced and that my tire pressure was set at 40 PSI. The service consultant actually sighed when I requested that, and he did NOT set the tire pressure at 40 PSI but only 32 PSI. On top of that there was oil spots on my windshield from where they put the service sticker.
Update 10/14/2019:
The service director called and apologized for the inconvenience. I explained the situation and he was very understanding. Hopefully next visit will be a better experience.
My purchase was smooth and easy with no pressure, will definitely recommend to family and friends!
My husband and I have now purchased 5 vehicles from Lupient. They are always very helpful and easy to work with.
Loved this place so much bought 2 cars In the same week. Make sure you see Alicia she will get you into your perfect vehicle.
This is the absolute worst dealership to try and work with. My daughter bought a used car from Lupient Chevrolet and within 2 week she started to have issues with the engine light coming in. She took it to a dealer they looked at it and said it needed a timing belt. She decided to have it fixed and when the dealership took it apart it was full of metal shavings. She was told the car has been gone through and the oil changed. Had they changed the oil they would have known that there were metal shavings in the engine and oil. She had to have a new engine put in her car and they will do absolutely nothing to help. They offered to put a used engine in for $4500 cost to her. My husband found an engine, someone to replace the engine and asked for them to pay for half of it which would have been $1,200 and they refused to even help. Mind you she only had the car for three weeks by the time the engine had to be replaced. Even the owner of the company will not return phone calls! So is this a company you want to deal with when they won't even do proper customer service I think not!
Fast and trust worthy service. Excellent place to take my Volt.
I had an excellent experience purchasing my new Equinox. Jerry Willenburg listened to my needs and got me exactly what I was looking for. I will only be buying future vehicles from Jerry Willenburg.
Todd Wilson was awesome, great service, very knowledgeable and amazing turn around! Thanks
Jim Steffen is a Very friendly salesman. The sale went very smoothly, Thank you.
My wife leased a Chev Traverse here 2 years back and it was an average experience with no real complaints. But working with the service department has been a nightmare to say the least! From not calling us in a timely manner once left there for service, to not returning phone calls from us to ask about the progress. The phone system is a joke because you can never reach anyone other than some call center in Golden Valley, and even when I explained that I simply wanted to talk to anyone in the service, including asking to speak to the service manager, all I got was voicemails.
The last time I simply wanted to pay our service bill and arrange to have the car left in the parking lot so that we could pick it up after hours, but lo and behold, I could not get ahold of anyone there. I tried several times and each time their call center person put me into another voicemail.
I can guarantee that when my wifes lease comes up in January that we will look heavily at other options. Ford may benefit from Lupients inability to train the service department to treat customers the proper way!
CJ, Chuck, Jor, Paul and the rest of the Lupient team did a great job. From my very first call, everything was simple, clear and hassle-free. They listened to what I was looking for, and importantly also what I did not need. The follow-up was also great and I never wondered if everything was progressing as planned before I showed up to close. Well done!
My family recently purchased a new vehicle through Lupient Chevrolet, and Luis Rocha was the Sale Representative who helped us. Luis was fantastic to work with. He was incredibly patient with all of us as we tried to make our final decision, and as everyone knows, making a group decision can be difficult and stressful. Besides the fact that he was knowledgeable about everything, he was very friendly and did not pressure us to close the deal. All of us would work with Luis again next time we are in the market for a car.
I recommend this dealership! Ask For luis R. he knows his product and will answer any questions you got.
Alittle slow
They said 1 hour. It came to almost 2 hours. Other than that the service was fine.
Horrible service! They don t see you as human but rather they re money making machine! If you re trying to avoid stress this is not the place for you!
Btw DO NOT BUY FROM ESCOBAR
I had a great experience at Lupient Chevrolet! Everyone was incredibly helpful, sales
consultant Ryan Johnson in particular. I never felt pressured and ended up with exactly the car I wanted!
Dana was great, he made sure to help me get the deal I wanted and had been extremely helpful afterward to work minor issues out. It was a pleasure to work with him. Also, working with Sonja was the best! She made the financing a breeze and was so very personable it felt like I was hanging with my besties. I would recommend to anyone to shop here for sure!
I came into Lupient and had excellent service. Bethany and Rob helped me out, knew their stuff, and it was a super easy experience. 5/5, would return.
Normally I have a good experience at Lupient. This was different. We came in for routine service - oil change and tire rotation. Normally we take our GMC Acadia to Lupient's GMC shop in Golden Valley. This time we brought it to the Chevy shop in Bloomington. A few things that were different: First, the cost was higher for the same service. $69.95 at Bloomington while it's $54.95 in Golden Valley. Second, Lupient GMC will always wash your car. Lupient Bloomington didn't bother to wash our car. Third, the service was to include topping off all fluids, but within hours of driving away, we were out of washer fluid. I'm not sure there's a compelling reason to go to Lupient Chevy for service when the same company offers better service at a cheaper price only a few more miles away.
I had the pleasure to work with Zac Lovera and the whole process was a breeze. He made sure I had everything I needed before coming into the dealership to start the buying process and it went super smooth!
Luis is the greatest. He knows all of the features of each vehicle. Lupient's Lifetime Power Train Warranty is a real value.
Love this dealership! I have previously bought from them back in early 2000's when it was Harold Chevrolet. Great place then and even better now. The staff made me feel at home and were very helpful. My sales person Ryan was so nice and patient with my many repeat questions. Would recommend them highly!
Chuck Evans, CJ James and David Moe are amazing to work with! We had been searching for the right truck, pricing and of course the right dealer to buy from. After the run around, headache and just horrible service at other dealerships we drove a bit out of our way to stop at Lupient. We couldn't have been happier with the decision to purchase here. Chuck and CJ made the process stress-free, quick and easy (which was great because we had our young child with us). Chuck is defiantly someone who we would recommend working work and will buy our next car from! Thanks so much guys!!!
Lupient provided a friendly and helpful car buying experience. I would gladly return to buy my next car.
Not too sure about the service I've received from this place. I worked with Zac from sales department to purchase a used car. I told him that I will would like to see a Chevy Silverado the next morning at 9. Come morning, received a text from Zac saying the Silverado was being used at the moment. Rescheduled for a different date to see a Chevy Traverse, his suggestion given my request. I arrived 2 hours later and he was courteous and friendly. He offered me water. I sat down and talked about my needs and what I was looking for in a vehicle. He said I would get better approval from banks if I went with a new vehicle. After finding out I have about 9 K in negative equity towards my current vehicle, banks were hesitant. MSRP of a Chevy Traverse is about 41 K minus 7 K of dealership discounts including military discount comes to about 34 K in purchase price. But after all the fees for whatever was added on to that 34 K the final price was about 42 K. Needless to say, I went in there hoping for a used vehicle came out with empty heart and crushed dreams. I got my hopes up for owning a brand new vehicle, something I never accomplished, oh well, such is life. Of course, made it all possible to my poor credit and lack of down payment. Still thankful to Zac for his patience with the entire process. I can not imagine having to go through that all day every day.
PS Zac's daughter Nova is 10 months tomorrow, lots of hugs for her.
Todd Wilson is extremely professional! I have had several dealings with Todd over the years and he is the reason our company buy's all our trucks from you guys.
What ever you are paying him is not enough, if he where ever to leave we would follow him
I first saw Mark, who wanted me to test drive a Chevy Trax, he was very friendly and informative. A couple of week later, I called Lupient and David Younglove told me to come in and and talk about the Trax. He was great. Very informative on the Trax and knowledgeable about the vehicle and gave me a fantastic deal that made my decision to purchase it. He was very friendly and easy to talk with. I set up the financing with Jor, who was fantastic, in her knowledge about financing and explained everything extremely well. Very easy to talk to and very kind. I am very satisfied with all three of them, who treated me extremely well.
Purchased my truck from Lupient and overall was a good experience. Worked with Dana in sales and he was knowledgeable about the truck and laid back in his sales approach. Very personable guy who never was pushy which is refreshing when purchasing a vehicle. Also thought I was given a fair price without too much haggling. Would recommend.
Lupient Chevrolet,the entire team,and the deal I got, is why I switched to Chevrolet.
First one I ever owned
Dana sold me a fantastic Corvette. The reason I bought the car from him and worked with Lupient was that he was honest, diligent, and no-nonsense. His first Corvette sale! Dana is a huge asset to Lupient and I hope he always keeps a positive and straightforward attitude which is often absent in car dealership people. BTW, the used car manager gets kudos as does the business team altogether who helped make acquiring the car a reality. Great job, Dana and team Lupient!
Greg Henry just sold us a car we had awesome customer service. we will highly recommend him to everybody!!
Very comfortable environment. Very nice people. They worked with me very well. Had few different options that I did not want so they kept on doing thier thing and I got my Chevy so I'm very pleased with them and I recommend everyone to go there and get your vehicle. I'll be back for mine I know that.
Lupient staff were great, and during a pandemic, it was easy to find something online and correspond via email and phone with Rafael who assisted me in finding a vehicle that suited all my needs and wants. I got a great deal and got a vehicle with all the bells and whistles that I was looking for. Matt in finance was great at explaining the financial piece of buying, and made sure I understood what he was saying. He answered questions, and we were able to get a better deal with some tweaks. I am very cautious about COVID, and the shop was clean and everyone was wearing masks and distancing. They even made sure my vehicle was COVID cleaned before I drove it off the lot. Thank you Rafael and Lupient Chevrolet!
I had such a wonderful experience. I came in and was immediately helped and greater by Smail. I did not think I would get accepted to get a vehicle due to my credit, but Smail helped me and in no time I was taking home my very own 2014 Cheverlot Impala!!! Thank you!!
Chuck was an awesome salesman! Super informative and helpful throughout the whole process. RJ in finance was great too! Overall great experience.
Helpful & knowledgeable staff. Showed up knowing what I wanted and I got exactly that.
It's been awhile since I've purchased a car so I was a bit nervous.
The whole process from beginning to end was fantastic.
Everybody I worked with was so helpful. Everything was explained in detail and all my questions answered.
When I asked for something they were very helpful in doing what they could to make it happen.
I got a great explanation about the car and how a lot of the things worked.
I've been going to the service garage at Lupient Chevrolet of Bloomington
for many years because of the terrific service and people. Now I know
the sales department has terrific people and service.
You won't be disappointed if you use them to purchase your next car.
Lupient Chevrolet is top notch dealership in Bloomington
It was a pleasure having the opportunity to purchase our vehicle with Alicia. Alicia was professional, friendly, answered all our questions and concerns. Thank you Alicia!
Rafael was really helpful. I'm high risk for Covid-19 so I pretty much stayed in my son's vehicle & Rafael allowed him to bring out documents for signature. Did have to return next day to bring more documents but again Rafael came out to my car to get them.
Zac Lovera was nothing but the best! Ask for Zac he will take wonderful care of you from beginning to end.
I have leased two vehicles now from Lupient Chevrolet in Bloomington. They continue to make the process fun and easy, catering to what s most important to me. I really appreciated the extra effort from Will Moore. After running through a rather strong rainstorm for us (a few times actually), he was patient and seemed genuinely concerned with what mattered to me. I felt he worked hard to make sure I was getting the right choice for me - not himself. I am very excited about my choice, I loved the experience and I absolutely recommend everyone see Will at Lupient Chevrolet!
Great sales team, ask for David F. great guy and was extremely helpful in finding my new car. Some of the staff even stayed after hours waiting for my deal to get finished truly a great place to go and very nice staff. one of the best Chevy dealers i have gone to. very friendly environment.
After a horrible month of car shopping, I stumbled into Lupient Chev. By the end of that same day, I left with a beautiful truck that suits all of my needs and a LIFETIME POWERTRAIN WARRANTY. I had a great interaction with four people there, two sales reps, the manager, and the finance guy. Between the four of them and a tape measure, we found a truck that would fit all of my hobbies. I couldn t be happier and I would definitely recommend them to anyone looking for a vehicle under 70,000 miles (that qualifies for the lifetime warranty). Finally, the search is over and I am rolling around in a dream vehicle. Let the adventurs begin.
Alicia was great! Everyone we interacted with was pleasant and the buying process was smooth!
Dana is the one who sold me my car, not only did he do that but every time I come in he's so willing to help out and be personable. He's not just a salesman, or whatever one may call him. He's a friend. He is stellar and I'm glad that I got my car from him! He helped me choose which car to get. Let's just say it's perfect! He checks in on his customers to make sure they love their vehicle and that everything is going okay! If I could buy all the vehicles, I'd go through Dana each time. Plus his name is super cool, and so is he!
Just purchased a new Chevy Colorado from Will at Lupient. While he is new he had great support and was able to answer all the questions I had. Kudos to the Lupient team on a great experience!!
Visit was for service and it was excellent, quick with no issues. In and out quickly and easy. Everyone was friendly and courteous. Todd Wilson is just exceptional and a great representative of the dealership.
My Mother and Father recently bought a per-owned car and the team at Lupient Chevrolet was fantastic. The sales consultant Zac helped them find the perfect car and was extremely knowledgeable. The manager Rob went about and beyond to ensure their experience and vehicle exceeded their expectations. It is a great store and i would highly recommend them for your next vehicle.
It is always a pleasant experience at Lupient Chevrolet!
I normally don't post many reviews but I felt like I should give credit where credit is due. My heat broke right before negative temperatures were suppose to hit and I called various places who couldn't get me in for at least 3-6 days. I called Lupient and scheduled an appointment the next day, not to mention a Saturday, and they got me in at 11. I asked to get transferred to service as I just wanted to get an idea of what is going on with my car. Todd not only looked up necessary information that people never do for me over the phone AND got me in at 8am, as well as finished same day. Such a nice man and had excellence customer service as well as car service. Thanks Todd!!
I appreciated that they got me a rental car to use when my vehicle was not going to be done in time.
We purchased our Malibu here in 2008. I have brought it only here for service. We brought it in last week with a clunking sound on turns. They replaced a steering component for over $500 and aligned the wheels which didn't affect the issue at all. I went back yesterday and spoke with the assistant manager who now wants to replace the strut mounts and bearings for another $1100. I have lost all confidence in their ability to diagnose the issue and treat me fairly.
Everyone at Lupient was amazing to work with. They delivered our car to our house for a test drive! At no point did we ever feel pressured to purchase anything we weren't comfortable with. We'll defiantly continue purchasing our cars through Lupient for years to come.
I recently purchased a used vehicle from Lupient Chevrolet. Overall my experience was great. Will was great and did his best to help me out with my trade, as well as the new purchase. I would highly recommend working with Will and the folks at Lupient Chevrolet when you are looking for your next car or truck.
Smail knew his stuff, got us the best deal in town. Will go back for our next car.
Todd Wilson was awesome! I would highly recommend anybody needing service work to deal with Todd. He understood the importance of getting my truck repaired and was able to get it back on the road the same day the parts came in.
I had a great experience at Lupient Chevrolet. I bought a 2018 Equinox. I was shopping for my first car and our salesman, Chuck, assisted me in everything I needed. He listened to what I wanted in a car and my price range. Chuck was very knowledgeable and had an answer to all my questions. He even threw in a couple extra features for free! He was great to work with and I would recommend him to anyone who is looking for a vehicle.
Taylor was a great salesperson. Knew his stuff, got my husband's jokes and wasn't pushy. All good things when you're shopping for a new car.
William did a awesome job, helpful, easy going, would recommend.
This dealer is the most expensive one I have ever seen, when I asked if it s the same GM why would you be expensive they said different dealers different prices So I wouldn t recommend this location because you can get the same thing for cheaper from any other Chevrolet dealership.
A great buying experience. Jared Kenny #TheCarUmp was our salesman. Very knowledgeable, and no pressure. He found us a great deal on a car, and we are very satisfied with it and our experience.
The last time I bought a car was in 2006 from a Denny Hecker dealership and hated that experience. Dealing with Jared at Lupient was night and day.
Thanks for your help, we would return again the next time we need a car, definitely.
Got into a 2018 Cruze with Zac Lovera thing went great!
Worked with Charlie who displayed fantastic customer service with my first time buying experience. He was very helpful with all the additional questions I had and made the whole car buying experience pleasurable!
Friendly people, great salesman, helpful and did a great job helping with the buying process. Overall good experience here.
Someone I know got completely decieved. They dented her car and made her pay for something that she didn't ask for in the first place. All in all its the WORST DEALERSHIP EVER
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