Kline Nissan Reviews

I wished rethink buying a car here , when I have scheduled appointment I'm waiting past an hour service , service employee rude when I was upset about a charge price they didn't state asked ivan stated worry about other customers , I informed I am a customer, never buy another Nissan nor inform others about this place. Im glad Luther Kia Nissan do exceptional job when it comes to customer service.

Ivan and Brian are great guys and they know what they are doing. Could you please tell them that Cherilyn said keep up the good work. Every time that I come in there everyone has a smile on their face and are so energetic. When there is an issue with my car it is explained to me and never just done and I have to pay. Have a very Blessed Day! Thank you for allowing me to do a survey.

Billy and Ivan and the entire team at Kline Nissan are sooooo nice. I am greeted by everyone, even the sales staff...even though I am just there for service. It is altogether a lovely experience to visit Kline Nissan. P.S. And they have really good beverages and snacks. (Even have gluten free options for me.)

Bought my first car, 2020 Nissan Sentra s from here & I love it. Thanks to Mya who made it all easy & super fast service. She was very professional and very pleasant. I loved how friendly and nice she was. Despite how busy she was, even offered to take my pic by my new car and went out of her way to send It to me with a congratulation note, letting me know If I have any questions I can reach out to her. That showed me how considerate & reliable Nissan Car dealers are with their customers. Highly recommend! 5

I was in for tires services and this happen. I went back and no one want to help me or take responsibility of it. never go back again. I want to talk manager of store who can make this right. I called manager so many times a day but never get a chance to talk to her and never call me back.

Used to be a very good dealership. Their service department has gone down hill very fast.

You know I bought a lot of cars over the years but I've never been treated which such respect very nice place to buy a car Fair attentive and good service I would recommend this place to anyone in need of a fair valued car

We were very impressed with the way we were treated by everyone at Kline Nissan. Especially Adam Bazille, their Leaf whiz, who knew everything, didn't hard sell us, and who came in his day off to help us close our deal. Thanks Adam!

I went there to see a Nissan altima used car, the sales guy showed a 2015 Nissan altima car and said the price is 15,200 and when we tried to negotiate the price, he went to his manager couple of times and brought down the price to 14,200, when i checked the same car on their website it showed the price as 14,200, they wasted 1 hour of my time by increasing the price, negotiating and selling it for the same price what it showed on the internet. The next day I went to Wayzata Nissan and we got a better car(2016) with better miles for less price(13.2K).
So I don't recommend this place at all, don't waste your time like i did.

Tristan is a great service advisor. I trust him and the work done a Kline - that is a big deal. The facility is clean and has a good work area while waiting for completion of service.

I like shopping for cars but it is not always a good experience at some car dealers. My experience at Kline was good. Staff were all friendly, prices plainly marked - no surprises. Finance is usually the worst part but even that went great at Kline. They kept all their promises so far. It has been nearly 3 months since we bought a new 2018 Rogue and we have been very pleased with it. Really love the heated steering wheel and the powered lift gate. Nice ride and very nice radio. We bought it during a blizzard, they stayed open till our deal was done and we were 100 percent satisfied. Then they closed the dealership but we never felt any pressure to hurry up the process. We were definitely able to test the AWD on the long drive home and it really works well.
Follow up on 04/22/2019: I still am very happy with the Rogue and Kline Nissan. The Service department has been quick, friendly and efficient. After owning the Rogue for over 1 year and having the "new car honeymoon" period over, I still would recommend this vehicle and dealership to anyone.

Alex Zellmer was fantastic! Couldn't be happier with my new Rogue! Go see him for sure!

over price services. Don t believe oil change is 9 dollars, they will charge over and over for the other services and if you don t get it done the service with them they will charge full price for oil change.

Very nice people, super fast service. Not expensive. Atmosphere while you wait is great. Highly recommend!

My salesperson Lacey was awesome and I enjoyed my experience. I had a goal in mind for payments, and they helpd me meet that goal. I left a happy customer.

Very very happy how everyone involved with my purchase was very kind and helpfull

Always good customer service when I get my vehicle serviced.

Prompt service. Pretty much spot on for length of time I was told it would take. My car was pretty dirty and the car wash was perfect!

Pleasant and courteous reception, evaluation information, and pick up/send-off in the pm. Was kept abreast daily of the progress.

I was in town for the weekend from Colorado. I was wanting to head back to Colorado on Monday and Tristan was understanding to my situation. He worked with me to get me in so that I could get on the road. He was honest about timing and communicated very well. Highly recommend to all my family and friends in Minnesota

Everyone made the process as simple and quick as possible with still giving me all the information I needed. Christian was so much fun, energetic and knowledgeable he made the whole experience of buying a new car enjoyable.

My husband bought a new Rogue from Kline and they provided a ridiculously un-professional service.
(1) I spent only like 15 minutes to cut the deal for a new car. But they kept me waiting for more than an hour before someone started processing my paperwork.
(2) They tried three time and still did not deliver the right model, right color, right option/accessory. At the end of the day, they have to mail me the part and let me install it myself.
(3) The engine coolant oil just barely touched the minimum mark when I checked at home after 45-minute drive.
(4) The agreed to mail the license plate to my home but did nothing after 5 days. When I siad my temporary license permit is expiring in one day, they still refuse to express deliver my license plate and only agree to send via regular mail.
This dealership is definitely the worst I have ever dealt with.

They always take great care of me (and my car) and make me feel extremely comfortable. Staff is very friendly and go above and beyond to help car owners stay in the know about their vehicle!

Aaron and Krystal were easy to work with and very kind! I ll be back!

We traveled 80 miles to buy at Klein Nissan. Our town has a Nissan dealer but does not have a viable supply of Nissan Leafs. We didn't know what to expect at Klein. Klein had a large supply of Leafs. They sell the most Leafs in our state. When we got there we were very happy with the considerate care that we received. The salesperson was extremely knowledgeable. He answered all of our questions and gave us step-by-step instructions and information about the car and all of the accessories and capabilities. We are very happy with the car. We will definitely recommend Klein Nissan to everyone.

Outstanding service by Tristan Feeney. The snow tires that had been ordered got delayed during the busy holiday week, but Tristan not only got a set delivered from a different location, but also got them installed on my car right away! He kept me updated throughout! Tristan always greets me by my name and is a major reason why I d come back to buy a new car from this dealership.

During a pandemic public places are not ideal to stay at for a prolonged period of time. I appreciated the chair outside to sit in while I waited for my vehicle. As I waited, I watched numerous employees walk by me with their face masks around their chins. This was happening inside as well. All but one employee was wearing their mask around their chin. I work in healthcare and value face masks during a pandemic in which the virus is spread through the air. It defeats the purpose of a perfectly good mask of it is not worn appropriately. I understand people have various viewpoints on the topic but consider your customers. They are likely on a spectrum of beliefs and you need to play your PR cards right. I was horribly disappointed by the employees behavior and would have spoken to a manager but didn t want to spend time inside at risk since many were unmasked. Here is my advice: take 5 minutes and observe your employees and their behaviors. There is so much more you can learn that way (from the eye of the customer) versus sitting in your office.

Great experience. Jerry was very helpful at awnsering any questions and was very knowledgeable about the vechile I inquired about.

My buying experience at Kline when I purchased from Aaron Bertsinger was the best car buying experience I've had. And I've bought a few cars over my lifetime. I highly recommend Kline and Aaron Bertsinger when looking for your next vehicle.Nice guy and so calm and cool. You will definelty enjoy purchasing car through him

Had a great experience at Kline Nissan! Randy Wimer was awesome to deal with. I had contacted him earlier in the day about a vehicle and let him know I'd be there later to check it out. He had the car all ready for me to view before I got there. The car was just as advertised and at a great price, I couldn't pass it up! Randy navigated through the purchase process smoothly and I was on the road in my new car in no time. I'll definitely recommend and keep Randy and Kline Nissan in mind for future purchases!

Friendly staff. Makes sure you are comfortable and feel at home, they always update you on how things are going with your vehicle and how much longer it's going to be. Everytime I come in for an appointment, Tristan is always there welcoming me with a smile and knows me by name. I would recommend this business to anyone.

the sales people here were rude. they wouldn't leave us alone. a pack of hungry sales people. In 60 seconds, 4 people interrupted us from looking at one vehicle, we were considering. you would think after they heard us say no thank you, they would go away, no. i wouldn't recommend or return to this sales environment.

Kline is the best Dealer in the state to buy a Leaf. Adam is dedicated to them and knows his stuff. He doesn't try to steer you away from EV's - which are far superior compared to gas vehicles. Their service team is also friendly. My annual check took less time than estimated. Lounge is also comfortable.

Nice people good customer service,,,5 star for Juan,,,,

Great team to work with they were quick and knowledgeable about the vehicle. They took the time to break down the price and give a tour of the different departments to address any needs I might have related to the vehicle. I most also mention there was no pressure, and they made sure both the vehicles of interest was made available for an immediate test drive on my arrival.

If you are looking for a vehicle I would definitely recommend giving this dealer a try.

Randy was respectful, courteous and professional. He was very attentive and responsive in answering all of my questions. Krystal did a great job reviewing all of the lease information and answering my questions. Everyone worked as a team to make the process happen quickly and smoothly.

Very friendly,knowledgeable. They really work with us to help us secure a new Nissan. Tim Groves and Jason Hall were top notch and are currently looking into another Nissan with their assistance due to their amazing service.

I went into Kline last Saturday to look at options for trading in my Murano for a Rogue - curious because I had a year left on my Murano. My salesman, Nate was GREAT! He was professional, kind, and accommodating! Pam the General Manager is equally wonderful. This is my 5th lease with Kline Nissan and their genuine service is the reason I keep going back and will continue to go back!

I have always rated Kline's service department as excellent. During these last 25 + years of coming here, never once have I had a bad experience. Thanks to Ryan and everyone at Kline Service for such great customer service.

Bill Sobania was excellent. Took the time to look into the brakes issue which ended up being a mix up on last paperwork and didnt need them yet. Love my new tires he recommended.

I am very pleased with the people involved with the purchase. Sales person (Pedro) was excellent, listened to my wants and presented the perfect fit. The finance person went the extra mile to make everything come together perfectly. The whole experience was great and took very little time. I am extremely pleased.

I know my tire rotation and oil change took much longer than it should have but Kline took care of it for me and I am very grateful that Ryan cared about my situation and took very good care of me. I really love this dealership. Mistakes happen but it is how you handle them is what makes the difference. Thank you Ryan for your great customer service.

Kline Nissan has the BEST customer care waiting area. I used to pace until my vehicle was done. Now, I hardly realize the passing of time. Ivan kept me posted about my car via text and let me know as soon as it was done.

The dealership is corrupt. The first thing the finance guy did was to pressure sell warranty on us and when we said can we later cancel it, he lied and said "No you cannot cancel it". We later found out we can cancel it, and when we told them we want to cancel--that same guy came out and said our payments will still remain the same so we can't even get the lower payment we had before this external party warranty was forced on us. Apparently they earn commission from external party warranty and that is more important to them then a person buying a new Nissan product. I wish Nissan can be aware of this corruption. I wonder if most dealerships are like this? Will never get another Nissan product ever again.

Terrible service support. Even though I got the cheaper oil change plan, I will not ever go back. They are incredibly condescending and unable to actually address issues. Every time I have had concerns I have been given the same line "Sorry, just normal wear and tear, nothing you can do to avoid these costs." I will never go here again!

I did all the paperwork online before I came in to the dealership. By doing that the process went fast so when I came in all I had to do was sign paperwork. Krista Erickson was great when it came to creating a deal and staying in budget. She is so nice such a great person. I also dealt with Pedro he showed me the car all the buttons and controls. He also gave me another subscription on XM radio. The only minor thing was my rogue came with no rugs which i'm still waiting on. The whole process went smooth and I thank you Krista and Pedro Cruz for all your hard work and help.

Lies and dishonest people stay away from this dealership thieves dont trust juan

Like the dealer but my Nissan 2008 Pathfinder has had too many expensive repairs compared to my Hondas, Toyotas and Mecedes Benz for me to buy another. Again, I would give the dealer 5* but if I'm going to buy a new car, it would not be a Nissan

Friendly professional staff. Always happy with the service I recieve.

Worst dealer in existence. Do not set foot in this dump. How they are still in business baffles me. Extremely rude and arrogant, poor customer service. The place is just braindead.

Overall great experience, but could improve on service and professionalism. Heard an associate made racial joke to another associate. It was not towards us, but definitely unprofessional when customers are a few feet away. On a note, 2 of the 3 key remotes did not work when I got home. Had to get it programmed at a different dealer. Finally, a follow up would have been nice. The only follow up was this email about writing a review for them which took 3 months. Customers spend thousands of dollars, the least you could do was follow up on their purchase.

I wanted to give them 2 stars. But the vehicle we just bought had garbage in the seat pockets. And garbage under the seats after we were told it was cleaned and detailed. Then when we sent a message to the dealership they didn't bother to respond.

On top of that, the financing department was misleading and tried to make our credit union look bad when it was really the dealerships fault.

Won t purchase from here again.

Kline Nissan rocks! It s nice to see a company with integrity and who is happy to continue working with you after the sale. Making the choice to purchase my vehicle through Kline was the best decision I made all year. Thanks Aaron, Sonya and Krystal you are all great!

I will never buy another car from here again. See for yourself. Pay them a visit and notice that 100% of the employees are D-bags.

The Service department is awesome! I was able to get an appointment quickly, I received a very nice loaner vehicle, I was given consistent updates on my car throughout the day, service was quick, and I was treated with such respect. Thank you Tristan and rest of the Service department! I'm so glad I'll be able to drive my car for many more years now.

Friendly and great deal. Cant beat the 10 dollar oil changes for life of vehicle!

We had a great salesman-Aaron. He explained everything in detail! Everyone was so friendly and knowledgeable. I would definitely recommend him to others!!

It cost less then I expected. Everyone had masks. East peasy.

Adam Bazille at Kline Nissan made buying a car a fun experience when I purchased my Rogue a couple years ago! He made the process easy, understandable and was patient with us the whole time! He even helped me set up my bluetooth in the parking lot on a busy day! Thanks to him and the whole staff at Kline for a great car shopping experience.

The team work was in unison. They worked well together to find a solution for my needs. Extremely satisfied.

From People I met there Mya and Tim( in finance) are really making a diffrence. They help me to have an amazing experiance with my infinity. Very professional and helpfuf! Keep up the good work.

Juan and Rob were AWESOME! I had a great experience with them buying a car, they helped settle my fears and got me into a great vehicle! You guys have a satisfied guest!

Excellent service. Super staff. Nice waiting space. Fair price.

The service reps know me by name - great, friendly atmosphere. My car is great - I appreciate having it washed when serviced. Many dealerships don't bother.

I really appreciate the multiple service reps meeting you in the parking lot before the department doors open in the morning. My scheduled ride was waiting for me before I could even sit down
In the waiting area. This is the second time I experienced the service department in action. Those guys rock! 10 out of 10 thumbs up! Thanks Robert Gunderson

The Representative I've worked with was friendly but didn't update me once in the 2 hours I was there. Teach your staff not to touch customers personal belongings, leave loose change and damage my air vent. Disappointing for my first Minnesota 50k miles checkup at a Nissan Dealership.

Just purchased my third Leaf from Kline and could not be happier about the experience. Highly recommend!

Love my Kline butt my car here and I get my repairs here highly recommend going to Kline for your next automobile if you like Nissan this is the place to get it

I just purchased a vehicle from Kline Nissan. My sales rep, Pedro, was a pleasure to work with. He went out of his way to get me the best deal on my new truck and provide a good experience. I expect the service team will keep the ball rolling...Thank you!

We had a great experience. We found the staff to be pleasant, friendly and patient. They provided options and alternatives. We would definitely consider working with Aron again.

No games, everyone seemed truly interested in making it a great experience for us. Advertised deal was 100% legit-best deal in the state!
Sales rep Pedro Cruz was awesome-A+.

Terrible got a nice bill for their trial and error troubleshooting but they gave up on fixing it. Ask them before they start if they 'think' they can fix it and what your bill will be if they are wrong.

I had a very positive experience at Kline Nissan where I just purchased a 2015 Nissan Altima SL. My salesperson, Pedro Cruz was a true professional. He was patient while I was doing my research and test drove automobiles from Nissan and other dealership that had products comparable to what I was looking for. After I made my choice, Pedro was very effective in resolving any issues that a matter of concern for me. Given my experience, I wholeheartedly recommend Kline Nissan and Pedro to someone shopping an automobile.

Purchased several cars from Adam Bazille at Kline Nissan, in fact even after moving 400 miles away from the metro area I still continue to purchase our cars through Kline Nissan. Adam is so friendly and efficient. He continues to stay in touch with us well after the car(s) are purchased. He is always contacting us with the newest deals and promotions as well as when a new model is released. If you are considering purchasing a new car I would highly recommend buying one from Adam at Kline Nissan. (NISSAN'S ROCK!)

I give a rating of below expectations because I wasn't given all of the service that I was told I would get. Klein always offers a carwash with every service and I want get the car the car was not washed. yes I could have went back and I could have asked them to wash it but I was on a time constraint it did not have time to do that. it didn't build a lot of confidence in my mind that the work that was supposed to be completed was done either.

I bought a Nissan in Utah, but live here, Kline has become my go to place for oil changes. One thing they do, the oil is synthetic blend plus the wash the car for $29.00 at this time. A great deal!

Chris Little is an awesome sales guy, he is definitely a value add to Kline motors. I would recommend to talk to him, if you've any plans to buy a car. He will move the mountains, to make it happen.

Juan was the best sales person to date. I have leased for years and he was the most humble wonderful sales person ever!

Check in was fast and easy and I was able to drop my car off early and pick up when I could later in the day without hassle.

my experience with nisson and aaron were beyoud outstanding and fun to be around people like them.thank you so much for your help and making my day. charles drake

HIGHLY RECOMMEND! I originally leased a Rogue from this dealership two years ago and, last night, turned in my lease and purchased a new Rogue. Whenever I went in for service appointments with my lease, Jen took amazing care of me and went above and beyond to make sure I was taken care of, particularly in light of some health challenges that I have. Yesterday, in dealing with Adam on the purchase of our new vehicle, I was again amazed at the level of service we received. Most of my experiences with sales people at other dealerships and companies have been negative with pushy people who care only about getting the sale and not about the needs of customers. Adam was friendly and patient; he answered all of our questions and even listened to all of our off-topic stories; he gave us time to think and process our options; and never once did we feel pushed or pressured. And he was kind. Kindness is sadly lacking in most situations these days, but Adam was kind and understanding. He was ready to listen and ready to wait with patience. He laughed with us, and he was quite simply genuine. There was no pretense as with most salespeople; he was actually interested in who we are and cared about what we needed. We love Nissan, and we love our Rogue, and doing business with this dealership, and specifically with Jen and with Adam, only increased our appreciation.

I recently exchanged my Honda lease and purchased a used vehicle at Kline Nissan. Turns out they never made me aware of a Lease Disposition fee that Honda would likely charge me. I didn t know until my Honda account went passed due. $400 was the disposition fee which I in turn had to pay out of pocket. I was led to believe that Kline was working on it internally only to call today and find out that they were just going to never address the issue. Had I not called, my Honda account would have dinged my credit. Shame on Kline Nissan for not at least warning me of such a fee. I know this is not their first lease exchange rodeo, so why was I kept in the dark? Never coming here again.

Their service department is a complete nightmare. Went in to diagnose a suspension issue and was charged $70 for this. When they told me my struts were going bad they then tried to ask $1400 for this repair and it is nowhere near that price anywhere else.

They also took off my bumper and after I inspected it afterwards they didn't put any of the clips in the places they were beforehand, also they must have hit my windshield fluid reservoir as it was leaking when I pulled out of the lot. I called back about this and Billy in the service department thought this was pretty funny and laughed about it despite the fact I was clearly irritated. Overall it seems the people in the service department really don't care about the customer at all, they just want to get as much money out of them as possible. They brag about a $9.95 oil change but they will tell you your air filter needs to be replaced for $30 so it comes out to being the same price you'd pay anywhere else.

I spent a very long time here just to have a simple suspension issue looked at and quite honestly I consider my entire experience here as a waste of time and waste of money. There were people who entered the waiting area after I did and left before I did just to give an idea of how unnecessarily long this was. Do yourself a favor and take your car to literally any other mechanic because these guys will rip you off and potentially get a kick out of it.

Worst phone system in the history of phone systems. No one answers during business hours. Try to hit zero to speak to the operator and it says that is not a valid request. Then why is it an option? Irritating..