I went there looking for a muffler strap for my 97...

I went there looking for a muffler strap for my 97' Saturn SC2. I went to Belzers Chevrolet in Lakeville and was politely informed that they did not have the desired part and was directed to Lupient. I drive for over a half hour to get to the store and went straight to the parts counter. I approached the counter and began talking to an employee. First-off he asked for my car information which I supplied, but demanded that he needed the last 8 digits of the VIN. I did not know off the top of my head the number and was informed that since I did not know it he could do nothing for me. I politely asked him to try with the other information I had provided him. He grumpily tried and learned (Wow! It did work). He informed me the part was discontinued and he could not help me. I told him that the parts person from Belzers checked their system and that you had some in stock. I asked him to go see if he could find some in stock and he very reluctantly agreed and went in back. When he came back (low and behold!) you did have some in stock. He rang up the part to the total of $53.10 to which I paid in cash $54.00. He went to the register and after an excessive amount time he came back with. 09 cents. I kindly informed him of the mix up and that he had given me the wrong change and that it was supposed to be. 90 cents. He insisted that he had given me the correct change even though it was quite obvious he had not. Though It could have been a simple mistake he refused to admit his wrongdoing and insisted I was wrong. It took until another employee realized his coworker was wrong and quickly got me the correct change and told me to have a good day. By far the most difficult experience I have ever had dealing with. After reading some of the other reviews this is obviously the norm. And after much information has been passed to the "team" nothing has changed.