I have had a delightful experience with my car ser...

I have had a delightful experience with my car service recently. I was served by Colin Schwartz who was very thorough in reviewing what was needed. I also explained that I was concerned about the scuff plate that was cracking. He agreed that it was a problem, but covered by my warranty. He ordered the part which arrived several days later.
He made a copy of my bill so I could send it along for a coupon that will go towards my next oil change.
I received car wash coupons for each of my visits.
It does not much better than this.