I loved the no-pressure experience at Lou Fusz. M...

I loved the no-pressure experience at Lou Fusz. My husband and I do not like to be pushed and we absolutely hate to be manipulated. Unfortunately, that happens often when you buy a car. We went in first to Lou Fusz and worked with James Chestnut. We really liked him and decided that we would end up buying a car with him.

However, when we heard about the Costco buying program, the price was attractive to us and so we contacted the dealer they authorized, which was anther dealership. We had to go there and test drive the vehicle we were interested in. They lied to us, manipulated us and rushed us along into putting down a deposit so that they could do a dealer trade for the car we wanted. They tried to take twice as much of a deposit without asking us. That is inexcusable. So was the fact that they tried to intimidate me because I was the woman. They made fun of me changing my mind on color when they had only given me a minute to make up my mind on the first place.

When we talked to James again, he said they would match the price. So awesome. They are great to work with for this reason. The other dealership pitched a fit and threatened to hold our "refundable" deposit and not refund it. Brian, a manager, offered to make it up to us. We did not take him up on this offer since we didn't feel it needed to go that far, but we so appreciated that they would be willing to undo someone else's bad mistakes.

They never pressured us and were only courteous on the phone. In fact, they were able to tell how freaked out I was when they asked for a deposit on the car and they were willing to work with me. We ended up having a great buying experience, love, LOVE our 4Runner and we enjoyed working with James every minute. No pressure, never any manipulation and he never treated me like a fickle woman with fluff in my head.

The team at Lou Fusz worked with us to make sure we would go back there again and we definitely will! During the loan and paperwork process, the person we worked with found us a lower-rate loan and didn't manipulate us into any of the service contracts or warranties. We were happy leaving because we had been given the space to make all of our own decisions