Lexus of Englewood Review

It s unfortunate because the sales people are nice, and the dealership is clean and polished, but the sales tactics include bait and switch, over promising and under delivering. What the sales representative is not what the actual price of the car is. The sales manager will then counter with alternate pricing. This is an interesting tactic, but effective because the sales manager will not come out to say it to you face, but will send a floor manager, and so it s not the fault of the sales person for misrepresenting the sale of the car. I would avoid and go elsewhere. There are more honest Lexus dealerships in the area that value their reputation and the customer experience. Go by the reviews on Yelp and Google, they re accurate. Details: cash buyer for RX350 white with black interior. Brought details from another dealership to match. Said they could match deal with another car similar but not exact on the lot for 1.5K more. When it came to signing, it was sorry we can t do that, we have to charge 5k more, it was a mistake that the sales person offered you the deal. They misunderstood the sales manager. If this starts to sound familiar to you, then avoid at all costs.

Wow! Loved loved this dealership!!!! It was my first time here, and it was my first time shopping for a Lexus. Everyone treated me great, and I got the car that I wished for and within my price range! I couldn t be happier. Nayem was my salesman, and he was so understanding to my needs, cordial and professional. I was offered snacks, water and coffee during my appmt. I also went for 2 test drives, and both went well. Aftwe leasing my car, Nayem patiently took a bunch of photos of me for my Instagram, which I appreciated. The managers and the rest of the staff was also very friendly and everyone congratulated me. I think I m officially think I m a Lexus girl for life THANK YOU!

Don't ever deal with Jose Ramos! I left a deposit to secure a vehicle and Jose promised to return the money on the next business day, incase I change my mind. I had found a much better deal in other dealership and very happy with my new RX350. However it has been 2 weeks since I left my deposit and I am fighting now to have my money back. The worst part of it that Jose gives me an attitude on the phone and denies everything he promised. Stay away from him, you cannot trust that person.

Joseph Kalachian was very helpful. We are very happy with our purchase and the follow up from the team at Lexus of Englewood

Kris Zafar is very professional and helpful, he answered all my questions and helped us make a solution to buy a very good 2014 RX 350 under our budget. Amazing guy and will definitely recommend him to my friends.

Purchased my car through this dealership because I was particularly impressed with our sales consultant Jin Ha. Shopped around at several dealerships before I settled on this one. I appreciate Jin s honesty and willingness to go above and beyond to ensure I got the exact car I wanted at the price I wanted. He showed a lot of patience throughout the whole process answering all my questions and addressing all my concerns. Everyone at this dealership was very friendly, it was a great shopping experience. Love my new car.

completely satisfied: professional, transparent, courteous.

Staff at Lexus of Englewood were very nice, straightforward and helpful. THANKSS.

Everyone starting with my salesman (Bobby Rodriquez), to the financing officer to the gentleman who explain the vehicle's features to me were nothing but the friendliest, most knowledgeable and most accommodating!!

Service was great, they are super efficient and clean & clear about everything. Especially Chris Lee, who understand my needs, get the best price and car that suits my conditions, and organize the process make it efficient and quick. It was great experience. Super satisfied for whole buying process!

Domonic is the man no hassle, no worries, very helpful. A month later he's calling checking on us and the car. Good deal, I compared all over

Inexperienced and unprofessional - felt like dealing with low end used car salesmen in the service center especially - would not recommend.

Jin Ha, our salesperson, at DARCAR Lexus of Engle wood was great - he was patient and explained everything. Made purchasing two vehicles painless and smooth. Bring your family and friends to see this guy for a great experience.

Amir was extremely helpful! I will definitely recommend Lexus of Englewood to friends and family!

I am an out-of town internet Lexus CPO buyer and was able to work out a deal with Joseph Kalachian (salesman) within a couple of hours of initial contact by using phone, text, email and fax. Joseph was a great facilitator; he involved his sales manager Michael Maxx to provide me a signed written deal, secured with a refundable security deposit pending final inspection as well as involving his finance manager Angela Becerra to secure financing with Lexus and provide a written confirmation of the principle and interest rate. Joseph understood I needed to feel comfortable with the deal well beyond my trust in Lexus CPO, i.e. no risk/exposure, in order to travel from the Washington, DC area (200+ miles) to inspect and purchase - I was in and out in less than an hour with my CPO Lexus ES350. Joseph was even helpful in the days following to answer questions, provide additional documentation, and get the title and registration back to me. Joseph earned my trust.

A very attentive staff with great information and accommodations. highly recommended!

Rude sales manager , terrible service and extremely overpriced maintenance. You can do same maintenance half price out the door any licensed service shop. Will never buy a Lexus again because of these selfish , rude people. Terrible. Stay away please.

Advertised a car that was sold. Sent me an offer. Called to check and car was sold. Bad look for a dealer. Very untrustworthy

Very friendly environment, professional and helpful. I leased an ES 350 2020 with a great deal, big thanks to the sales representative Ahmed Sabet and the financial manager Mahmoud Elgameel. They made the procedure easy, swift and clear to me. I would definitely recommend this dealership to any Lexus buyer or leasee

Tina Wilts is outstanding. I had an issue with the title transfer to my car and she went above and beyond in helping me get it situated. It was a lengthy process that took about a month, yet she was patient and communicative. I m extremely satisfied with the help that I have received from her, and I m sure that the company is grateful to have such an asset working for them. I 100% recommend anyone who is having issues to contact Tina for help.

Made an appointment, but when i arrived, it didn't seem to exist. After being taken back and forth to some room, I was told the car was at another lot, and by the time i got to the lot via salesperson's hotbox car, i was covered in sweat. Got there, and no plate to test drive... What a waste of time. So be it, got back to the office again, and they low balled my trade in. 40% LESS than their competitors all around. Needless to say i walked out.
You'd expect this 'other lot' nonsense at small 3rd party dealerships. Nayem was quick to give excuses and quick to argue. Terrible experience. Will make sure corporate is aware of this malpractice. I recommend Prestige Lexus instead. Much nicer facility with ample parking, organized appointments, and they don't try to steal your trade-in.
What a shame. Bought my car elsewhere today.

Great service and deal. Nate Green was patient and super accommodating. He made sure we went home with a Lexus to our liking!!!

Fantastic overall customer experience. Nate Green and Chris Vassalo helped me, and were remarkable. I will be highly recommending this dealership to any family/ friends who may be interested in a Lexus. 5 stars.

I sold my 2014 IS250 in November and was promised to receive a check a few days later. Because I didn t owe any money on the vehicle, this shouldn t take long. I have been trying to contact the pre-owned department for a month, but they are always lying about the payment. Now, they seem to get away from me every time I called

My sales man was Nayem. He was very helpful to make our first lexus home.

Steven is professional, fast working, and was very attentive. I was able to get the entire lease deal completed in one day (3 hours). There was a slight delay with getting the car due to COVID; they rectified the situation to ensure my satisfaction (30K). The entire staff was professional and spoke to me in person instead of having Steven relay information to me. The dealership is very clean and it is the top LEXUS dealership in New Jersey. They definitely just earned a loyal Lexus customer.

My wife and I had a great experience from beginning to end with DARCARS Lexus of Englewood. The salesman, Nate Green was courteous, professional, knowledgeable and not pushy. Made the experience feel organic and less of a sell he had to make. We will certainly come back and recommend to friends and family. Thank you for your professionalism and kindness Nate.

David Emilio is just a good guy, this is what you want from someone you are trusting with your vehicle - I will continue to trust him. His customer service is top notch!! He goes above and beyond and nowadays this is rare. He is pleasant, polite and gives great service. I will be using him for years ahead!

I visited Darcars LEXUS the other day and left with an RX 350 and a huge smile on my face . Anabely (our car saleswomen) made our experience so pleasant and easy. Everything was straight to the point. When I get my sons first car she better still be working there, I wouldn t want to deal with any other person when purchasing my next car. Over all experience, super satisfied.

This place might as well be a high end lounge and concierge service. Sure it is more expensive than some, but the service, atmosphere, and ability to almost always get a new loaner makes up for the cost.

Worst place ever bought a. Car , im sure i had the best credit score but salesman are very judgemental of who they choose to assist.

I wish I can give -0 my experience was horrible I felt discriminated because of my ability to Pay a certain amount. I will never go or recommend any of my friends to come here. The manager that attended to me need extra classes on customer service and less greed for not making a sell.

Dominick was great, very professional and informative. The rest of the staff at Lexus was very friendly and super helpful as well. All around an awesome experience, thank you Lexus!

Although I live locally, I have not been able to Lease a vehicle at Lexus of Englewood . I attempted to lease an RX recently, and In the past for two previous leases. In each case I got better pricing and service with more credibility elsewhere. At Lexus of it took weeks to get a return call, I was passed from person to person after being assured I would be dealing with person # 1 , who said he was the sales manager. The pass resulted in a heavy duty sales pitch with no rainbow at the end. If you want double talk and have a lot of time to waste go to Lexus of Englewood .

Sales consultant Chris Kim help me to lease rx450h. Will be back for more.

I purchased new NX from here. Salesperson Jin Ha was very patient and nice. I highly recommend Jin Ha to anyone who looking for new or used car.

The best part of our experience was the sales person Rafael Gomez. He went far and beyond to help us with all our questions and assured us with the choice we made for SUV. He was the most charming and helpful. I felt comfortable and he was trustworthy. Service at Lexus of Englewood was the best from choice of car to finance of car.

I sold a car to them on 5-29-19. They still have yet to pay what was agreed upon. It s now been over 30 days. After contacting Mr. Kopman all he does is ask for more time. I was told they sent the check and had a tracking number. No number was ever produced.

I went to lexus of Englewood located in 53-59 Engle street the 31 of December 2018 to buy a certified car rx350 2015 for $29558. I have a credit score of 745 and the lowest interest was 5.25% annual percentage rate. For my credit score I found it to high. I spoke to Juan Ospina from the finance department and asked him to take a look on the percentage he gave me and he responded with a mediocre answer. I recommend anyone to insist on a better interest rate if you have a good credit score like I do.

Joseph Kalachian, Mike Stella, Michael Maxx, of the pre-owned certified team, make me feel like I am the most important woman in the world. They always go above and beyond the normalcy of good salesmanship by delivering the best customer service I have ever experienced, ANYWHERE!!! Their personal concerns about my needs make me feel like I am a member of their family. I've been getting my cars from Lexus of Englewood for over the past four years and I always feel like royalty whenever I walk out of their showroom.

DO NOT GIVE THIS DEALERSHIP YOUR BUSINESS. (This rating deserves "0" stars). We recently purchased a new car from this dealership, and negotiated a price that included the features we wanted -- paying top dollar for a luxury brand vehicle. Only to find out the the clearly un-trained sales guy sold us features that weren't delivered in the car we ended up with. In trying to work through this with dealership management, we were told that the only options were to: 1) return our vehicle and pay more money, at a higher APR, for a new/different vehicle with the features we were sold/expected, or 2) that they would offer us free oil changes for a year. The manager took zero accountability for the lack of knowledge/lying of his sales team, and basically told us that we shouldn't have taken the car. I work in customer service, and this is the WORST customer service experience I have ever had. Lexus...I expected better. This is unacceptable for a luxury brand. I can guarantee that, after this experience, we are first and last time customers. We will never purchase from this dealer/brand again.

Patricia Zienowicz was an absolute pleasure to work with. I have purchased many vehicles in the past and working with Patricia was by far and away the best experience I have ever had. I highly recommend Lexus of Englewood.

Jim was extremely friendly and professional, and he did not put pressure on me to make a quick decision. He knew exactly what I was looking for, and gave me the opportunity to see 4 cars in my price range and style that I was looking for. He wasn't pushy and let me take my time in making my final decision. His customer service is beyond exceptional. If you visit Lexus of Englewood, I highly suggest you ask for Jim Adamo! I will definitely be back to buy another car from him when my fiance is ready for a new car.

Had a very pleasant and smooth lease process. Steve H was very professional and a man of his words unlike other dealerships. I had another price from a Lexus dealer and was almost ready to sign. I called up different dealerships most of them said the price was great and they cant beat it. I finally called up Steve H. He was able to save me over $800.00 on the total lease amount. Signed most of papers via email stress free. Easy and smooth car pick up.

So happy with my purchase and the service at Lexus of Englewood. Nate Green helped us so much, as we drove from out of state for a pre-owned vehicle. Nate was attentive and patient with all my calls to him in the days prior, and was so gracious, making sure all our concerns were addressed when we arrived. Tony helped us with financing and got us a great rate after we brought up our own pre-arranged bank financing. Receptionist was unnecessarily rude and unwilling to inconvenience herself to make our sale possible- but was not reflective of the rest of the staff at Englewood.

Everything was great, from the welcoming staff, the complimentary bagels & coffee, and most importantly your customer service. Your excellenct customer service is what keeps me coming back. Dan Phillip's provided excellent customer service.

Leased a IS 350 F sport from Meghan and I could not have had a better experience! She was an absolutely pleasure, extremely professional, and quite honestly, worked magic because I cannot believe the deal she got me! I've leased from this dealership before and there is no doubt that I will be leasing from this dealership again. Top notch customer service!

Being a new york native I have to say that i dont mind the drive to englewood for the best lexus deal for my wallet. I was referred to this dealer I have admit once you experience the hospitality and customer service from the moment you drive up to the dealership to the moment of negotiating your auto deal with a sells associate to ultimately driving off in your new car is remarkable. Even the General Manager welcomes you to the Lexus family. Which os indeed home welcoming. I personal delt with Meghan from sells who indeed listens to your needs vs your wants and fights for the best reasonable monthly payment for the car that fits your lifestyle. Glad to be part of the Lexus Englewood DarCars Family and looking forward to many more years to come.

I had great experience with Lexus of Englewood, they are really master of their work. The best car collection

Juan Ospina from Lexus of Englewood was beyond helpful and I would recommend him to any one who is looking to buy a pre-owned car. Juan listened to exactly what I wanted and walked me through the whole process. He was very patient with me since I was a first time buyer and needed all the help I could get. I am very impressed and satisfied with my buying experience, I left with a 2011 Honda Accord.

My vehicle was not starting so I called Lexus Service for help (my vehicle is out of warranty). They helped me right away and also provided me with the information that I needed to tow my car. A lady named Yoselin had a loaner ready for me right when I needed it. They fixed my problem in a good amount of time and I was very impressed about that. Yoselin helped me with my bluetooth questions. Overall they have a great staff, and I definitely will be coming back again! :)

Joseph was a down to earth guy that was more than helpful and made sure that everything that was promised, and even a couple things that werent, were taken care of. We drove 350 miles to see the car we wanted and he even hand delivered it himself. Amazing service.

I have had nothing but problems with this dealership. I recently turned in my Lexus for a new one and the dealership never paid off the remaining money on the lease which was part of the deal. I keep getting the run around. This is the first time I've dealt with this dealership after having had 6 Lexus'. I will certainly never be back!I was just contacted by customer relations and the problem has been resolved!

Welcome you with good service and a peace of mind when buying a luxury car

I would give negative star if I could. I do not recommend Lexus of Englewood when it comes to selling your vehicle. Sold my 2015 Cadillac Escalade to this dealsership on July 16th and it's been a month without my cheque or a single call explaining the status. Made number of calls in regard but they are careless about.The purchase manager name is Amir and left a message to his upper manager and will see. I do not recommend selling car or even buying cars from here!!!

Ahmed Sabet from Sales and Max Elgamil
They have been of great help, courteous, helpful, nice, and knowledgeable about the products, and their great hospitality. If i were to be their boss i would definitely give them a raise for their great help and full honesty about the products and help selling the car to me and respecting the customer s needs.

I went into the dealership needing to trade in my old car and finance a new one. I worked with Joseph K on this process. He and his entire team were incredible to work with! They made the process very easy and enjoyable. I would highly recommend them and definitely would work with them again in the future.

Since Mr. Ramos left this service company and moved to a different Lexus service. The service here started to get worse, body shop department is even worse. I don't feel like coming back to this branch.

L. Reyes

Horrible experience, will never shop there again. First of all too schedule an appointment i called multiple times with no answer. When i walked in to see the car, the test drive went well but they wasted my time. They didnt infrom me that the car was sold.(i was really intrested in the car) After multiple days of no responses from the dealer, i finally got a call from them saying the car had been sold. Save yourself from waste of time & the bs and do your car shopping elsewhere!

These guys ROCK!! They know everything about their work. My man is Marcus. The cars are super!!

A family member Was SCAMMED at Lexus of EngleWood !
2 Vehicles purchased at Lexus of Englewood and the Staff Had the audacity to use conventional oil on Vehicle When the Request and fee charged was for Synthetic Oil change which is more costly! Due to that the Vehicle was not performing as expected a neighbor who was a mechanic confirmed the findings !!! We Are Extremely Discouraged and will No Longer Recommend or do any Business with Lexus of Englewood!
We are extremely disappointed of the unscrupulous Low Class practice to cheat and steal in such a coward less manner! SHAME ON YOU!

Rude and wasted my time. I got a call "there is a customer looking to buy your car" "you don't have to buy one of our ". So I had car fully detailed for the next morning. I got there. What's the point of have the KBB instant cash like three times on your website if you don't actually look at it.

Meghan Ahrens is an excellent sales person and very knowledgeable and knows her job very well!! I recommend her!!

Joseph was our salesperson when we visited your business. We had gone to N.Y. from Mo. My son Bryan, his wife Kami and I his mother went to look at a S7 which is a car of my sons dream. We drove over four hours to see the car. I was ready for a pushy salesperson when we got there, but Joseph was the opposite. He was very considerit, not pushy, answered questions, tried to find out if he didn't know, was just nice. Not what I expected. When Bryan decided he was going to buy the car, then came talking about a few things that needed attention since it was a used car. Well, it went easy, much to my surprise. He said,we will take care of it. Next price,and Joseph worked with us. Went better than I thought. Now paper work, took a long time and not once did he act like he was annoyed or anxious since everyone else had gone home because it was quitting time. To top everything off, the day the car was to be delivered, Joseph delivered it himself to Bryan. Remember we are staying over four hours away. Talk about going beyond your scope of duty. Sorry so long but I want you to realize what an asset Joseph is to your company. It would be a great loss to lose him. He is definitely a NUMBER 1 employee

I just don t like this place. I understand that dealerships are notorious for over exaggerating and over charging but this place is special. I had gone in with a 100,000 mile tune up along with fixing a leak I had. After being there for over 3 hours, the service consultant had called me in to their office to tell me I need to change my brake pads and rotors. He told me that they are under 2mm, so thin I shouldn t even be driving! He then puts a $920 bill in front of me. Maybe it s just me but I find it unprofessional to have me sign for what I came in for, and then 3 hours later giving me another bill on top of what I already owe. Also while you re waiting for your car, all the consultants will just walk around with papers in their hands the entire time. Something about this place I just don t like.

Grate,fast and friendly service.. Ask for Joseph.. He got it done in one day!!

Joseph K and the team at Lexus of Englewood were incredible through the entire process of trading in my old car and attaining my new car. The car has also been excellent. Highly recommend this dealer and brand. Quality service. Still answer questions after the sale - very much appreciated.

Extended warranties and service contacts at discounted prices, vehicles at low price and great customer service. You will leave the place with fantastic impressions

Worst dealership ever. Don t go there. Joe/Juan/ and Mitch are all horrible salesperson. They dont about you or your car. They care about selling a worthless car. DONT GO SHOP THERE. Go somewhere else! Stay away. I wanted to give 0 stars but I don t think is possible.

I love this dealership they are the best.
I bought a Certified preowned Lexus GSF From
Tri-County Lexus in Little Falls on Rt46 west.
After two weeks of ownership of the car I realize the front left headlight is Rattling on bumps and also getting water in it.
I took the car back to the dealer and ask them to replace it. So after four weeks waiting for my headlight to come from Japan finally they got my car and we picked up the car they only silicone the headlight glued it together. So I called and complained but no respond from the dealer.

So I called Lexus and Englewood.
Juan the manager at service department Went over and beyond to get my headlight warranty from factory.
Droped my car off Monday they gave me a loaner picked up my car on Saturday. Everything went smooth and perfect. Great service and I will definitely use them again in the future.
Keep up the good work guys. !!

i called to inquire about the nx200t numbers so it will save me time as what I'm doing with other lexus dealership. the rude girl (forgot the name)
gave me the number on their displayed on their site and ask her i want no money down and with a high voice she answered it's a common sense that your monthly will be higher if you want no money down and keeps on telling me i need to go to the dealership that is it is just 20 minutes awaa. you don't force your clients to go there!!!!! never again call or inquire here

My experience with Hussain and Jeff was the best! Awesome experience. I recommend Lexus of Englewood to anyone!

I would like to thank you guys for your excellent support. Your sales executive Meghan Ahrens is great, took care of all my needs and concerns, very attentive and punctual in follow ups and got me the best deal I was looking for. Excellent customer service by her. I highly recommend her.
Also, Sam and other team members very supportive, great team. Highly recommended. Thank you.

this is worst dealer ever, deposit to hold the vehicle, i decided not to purchased it so i canceled it .it been a two month still did not recieved deposit they just don't care about your money.

I had bought many cars in my lifetime and I can honestly say I had a good experience here. My time was not wasted, which is very valuable to me. Everything I was promised was delivered in a timely and professional manner. I highly recommend CTE Auto Sales and speaking with Pete Girgis.

Great customer service by my salesman nayem hossain and his manager eric kim

Great opportunity to work with Frank. A man of his word, continued to work with me after purchasing a car. These guys have come a long way in providing service.

I came to inquire about my wife s car and got out with a brand new GX 460.
The service at this dealership is outstanding, professional and excellent.
Blanca Gomez was my assigned sales consultant and I could not be more satisfied with her service. She took the time to let me perform a test drive and allowed me to drive to my house and show the car to my wife. Happy wife, happy life . I wasn t really expecting to have this great service. She also worked very hard to get me a deal by working on my budget and my needs. Now, I can t thank Blanca enough for showing the car to my wife and making the deal happen.
Thanks so much!!!

I had a great experience with my salesmen nayem he was very patient with me and very helpful i would highly recommend him to anyone looking for a car

Absolute disaster and very unprofessional. I went to go buy a car and after negotiating a price, I'm told that they don't even have the car because it was already sold. They said it was my fault for not placing a deposit when I was never even told to place a deposit and tried to make it my fault. Don't waste your time going here. Very disappointed and upset and I wasted my entire day for no reason.

We had the pleasure of doing business with Anabely Vargas and she was awesome. She was very helpful in every way possible. Everything we asked for she made sure to get it done for us, and she has excellent customer service personality!!!

Lexus - the best car and Joseph is the best salesman I have had so far

Joseph is very customer friendly, shared the facts before purchasing the car with no push - understands customer requirement and constraints extremely well and present the right car that meet the need

I am surely going back to him if I have to purchase another car

I purchased a used vehicle from this dealership, and I wouldn t recommend this place if you are looking for a great customer service experience. I read reviews before going to this place and thought people were exaggerating, but the reviews were correct, find a different dealership for your needs.

I had an AMAZING experience at Darcars Lexus! The saleswoman Anabely Vargas was on top of her game and made sure that i left with the car and at the price point i wanted! This is my very 1st car purchase and i couldn t have been any happier! Thank you so much to my saleswoman Ana and to the rest of the crew at Lexus!

After explaining my situation to Ms. Gizzo and Mr. Myrie, They worked diligently and within days they put me in the perfect automobile at the right price.

Just recently purchased a Lexus GX460 from this dealership, it happened to pass inspection but after leaving the dealership to take the car home and many close encounters. I came to notice that the signal light in the back did not have a bulb in it. So I stopped by auto zone picked up a bulb but when I came home to install them the screw had absolutely no thread on it, so someone knew that the light hadn t worked but still let the car leave the dealership. You would think that signal lights are tested during a inspection and that you would leave the dealership with a car that is 100% safe on the road but I guess not.

Ana was friendly, and easy to work with! I got the car I wanted and left happy. Thank you Ana for your service and following up after I took my car home!

Without a doubt the best car buying experience I ve ever had. Informative without any pushy sales pitch. I got the answers to all of my questions in order to make my buying decision. Entire process was hassle free. Thank you Joe!

I had purchased my car at Lexus Of Englewood from another salesperson, but when i brought my car into the service department of the certified pre owned, Joseph Kalachian assisted me every step of the way. I was surprised by his professionalism, and I would definitely buy my next car from him. He even followed up with me after i left the service department the very next day.

Buying a new car shouldn't be stressful, rather exciting. I'll try to keep this as short as possible. Went to the dealership to test drive the 2021 GX 460. Submitted my credit application and didnt hear back from the sales rep for 3 days (you think they wanna sell). Reached out to him and he told me the sales manager will handle it. Again no response so I called again and left a msg. No call back. Sent a text, no response. Two weeks of waiting for a response after leaving more than 5+ mag's and text. I called them to cancel my application and their GM must of overheard our conversation and requested to speak to me. He apologized and offered to personally help. Gave it a second chance and bought the car. He was very responsive and helpful, even threw in all season floor mats for the invonvienance. Thankful for his generosity, I gifted him a nice bottle of wine.
Three weeks later I find myself in the same situation, no floor mats. I ordered crossbars myself which I got in two days. When asking the parts guy if they had my all season floor mats order and was told they do not have anything in the system, and when they enter it it should arrive in two days. This brings me to believe the order was never submitted for three weeks.
Overall, not a professional experience, frustrating to say the least. I am also in sales and if a client reaches out to me I reach out within the hour or a the very least the end of the day.