Buying a new car shouldn't be stressful, rather ex...

Buying a new car shouldn't be stressful, rather exciting. I'll try to keep this as short as possible. Went to the dealership to test drive the 2021 GX 460. Submitted my credit application and didnt hear back from the sales rep for 3 days (you think they wanna sell). Reached out to him and he told me the sales manager will handle it. Again no response so I called again and left a msg. No call back. Sent a text, no response. Two weeks of waiting for a response after leaving more than 5+ mag's and text. I called them to cancel my application and their GM must of overheard our conversation and requested to speak to me. He apologized and offered to personally help. Gave it a second chance and bought the car. He was very responsive and helpful, even threw in all season floor mats for the invonvienance. Thankful for his generosity, I gifted him a nice bottle of wine.
Three weeks later I find myself in the same situation, no floor mats. I ordered crossbars myself which I got in two days. When asking the parts guy if they had my all season floor mats order and was told they do not have anything in the system, and when they enter it it should arrive in two days. This brings me to believe the order was never submitted for three weeks.
Overall, not a professional experience, frustrating to say the least. I am also in sales and if a client reaches out to me I reach out within the hour or a the very least the end of the day.