Had a great experience working with Vanessa and the other manager at this location. I have always received the best customer service from the purchase of my GT Mustang. I highly recommend this dealership to our friends and family.
HuGE shout out to Vanessa in Rosenberg! She went above and beyond (drove to Dallas) to get my son the car of his dreams. I couldn't be happier with the smooth process and my son couldn't be happier to driving his new 2021 Mustang GT. Thank you, Vanessa!
15000 mile service yesterday. Again friendly and fast service. Will continue to use for service.
I lived in Katy and I just bought a F150 from Legacy Ford at Rosenberg. Patrick Sexton the General Manager was helpful to find me a truck that meet my needs. They gave me a great discount that other Ford dealers could not give it to me. My sales person was Anthony Artino. He was patience and not pushy. I was there twice and always very courteous and helpful. He even delivered my truck at my house door step and walked me through all the features. Great service and great discount.
Good selection and knowledgeable sales people, easy financing, smooth all throughout sales process
Sales guy, Joe, was amazing and got a great deal done for us. The Finance guy, Lance, did everything he could do get us the best rate. We will definitely be a repeat customer.
Great service. In and out when promised... frienfly and ciurteous. Quck checkout. They kept the car clean. You can't expect better than this.
Joe was super great. He helped me so much the entire time. Would 10 out of 10 recommend seeing him for your next new car!
Awesome dealership!
They make it happen
Great people
We brought our 2014 Explorer in for service at Quick Lane at Legacy Ford on a Saturday morning at our appointment time. We expected to settle in for a long wait, since this was our 30k-mile service. We were in and out within the hour, and our request to leave the windshield washer fluid low/un-filled was respected. It's easy for lube techs to rush through the topping-off of fluids, but because we use a specialty fluid, we hoped the team would mind our wishes. No more doubting these guys - we were thoroughly pleased with the service!
Matthew Whitehouse was excellent and so so helpful. We won't go anywhere else or ask for anyone else. Thanks for being so patient with us!
The Legacy Ford team made purchasing my new vehicle easy. I wanted very specific features and the team put together a special order to meet all my asks. Everyone I worked with was so friendly and laid back and I never felt pressured. It was my first purchase at Legacy Ford, and I look forward to using all vehicle services provided by the dealership.
Excellent service, prices & salesman. Bought two cars from this dealership in one day.
I loved the customer service here they were really helpful Noe was very patient very helpful Nd I will be coming back for future cars
Everyone at Legacy Ford did a great job taking care of us during our new Edge purchase.
The service department is top notch. I was greeted the second I walk through the doors. My truck was well taken care of and throughly checked out. Legacy Ford is a great dealership!
I am giving them 4 stars because like doctors, mechanics can't be perfect. There are always special cases for everything. Even the best mechanics in the world will come across an issue they have never seen before and be stumped from time to time.
With that said, these guys diagnosed the problem extremely quickly. Did the work much faster than expected and filled me in with detail on what happened. Would take my vehicle to them first on any issues.
Recently went just to see what be offered for my trade. I ended up walking out with a new car and payments to my likely and low interest rate thanks to Lamont my sales rep. Process took no more than 2 hours.. I also found minor repairs that needed attention and Joe Paynr made sure it was done in 1 day and even gave me a loaner. They were both efficient, understanding and quick to address my concerns. They made my experience that much better. Buying a car? I'd recommend them
Have got three of our vehicles from here and have always had great service and prices joe Payne was a great man to talk to and has always been able to meet needs and answer all the questions that we have had wouldn't go anywhere else but LEGACY FORD.
Tammie and the guys working on my f250 were great and timely!
From initial phone call, to greeting, to check out, the staff in the service dept. at Legacy Ford was very professional. Mike Smith was excellent in understanding the situation with my Explorer and was very knowledgeable. His follow up during the repair process was outstanding, as he kept in touch with updates at each step, including handling everything with my warranty company. Gerald Powell, the Service Director also followed up, which was much appreciated. Repairs were done in a very timely manner and I would recommend using these guys for your service & repair needs. As a first timer to Legacy, I wouldn't hesitate to use them again.
QuickLane took care of my service quickly & efficiently!
Andrew was very courteous and kind was. Pleasure to work with down to earth my kind of salesperson very pleasant car buying experience would recommend him to family and friends for buying their next Ford
Quick service, welcoming people, great dealership! I will absolutely return here. It's clean and has safe practices in place. The gents in Service Dept did not waist my time or thiers. Fast turn around times and quality work = 5 stars. Oh, in the main bldg, their cafe has some yummy breakfast tacos!
I am very thankful to Sergio and Eddie in the service department. I purchased my CPO Escape four months ago from a different dealership (AutoNation Ford Katy ... do NOT buy from them!!!) and this past Saturday, my vehicle just stopped going in the middle of traffic. I had it towed to Legacy Ford since it was the closest dealership to where it broke down. Turns out, AutoNation Ford Katy sold me a car with the completely wrong battery for my car (NOT a Ford Motor Parts battery, which it should have been if being sold as a certified pre-owned vehicle and the wrong size!!!) which blew the fuse box. I tried speaking with Sam, the Pre-Owned Sales manager at AutoNation Ford Katy but he was no help and doesn t want to own up to their mistake. I have yet to hear back from Mike Stevens, the GSM, even though I ve left several messages. Sergio and Eddie were very helpful with the diagnosis of my car and even provided me with additional information to help me get AutoNation to reimburse me. In retrospect, I should have purchased my car from Legacy but hindsight is 20/20. I will definitely be using this dealership (Legacy Ford and NOT AutoNation Ford Katy) for all of my service/sales needs in the future.
Red did a great job of going over and above of the repair to my F150 last week. He worked with the technician to get the repair done on time but also kept me informed. He also took care of a couple of recalls that were outstanding on my truck. I will use Legacy and Red for future service needs.
Wonderful place to buy a vehicle at hands down. They are very friendly and ready to help you!!
Light years ahead of the other Rosenberg dealers I tried shopping from. Knowledgeable, courteous, and professional.
I wanted a specific 2018 Mustang GT. It was not on the lot. Mekenzie and Jason from sales were miracle workers finding the car over 100 miles away! They smoothed the entire process. Now I m a proud owner of a 2018 Mustang GT! THANK YOU!
Title department was absolutely no help when I needed them. Very disappointed.
It is not a good choice to take ur car here it took a week and they still didn't fix my car it ended up having more problems
Nick, John, and Joe here at Legacy really got me into the the vehicle I wanted at below the price I wanted to pay
Dealing with the great Sales, Financial and Customer service people at Legacy was a pleasure. Joe Payne was especially helpful. McKenzie and Stephen were a pleasure also. However, I have to say that the major repair portion of shop needs some improvement.
I scheduled an online appointment with legacy Ford service Dept for 8:00 am Monday and arrived at 7:30 am. I was greeted ten minutes later by an older man who asked what can we do you for? I told Him I had an appointment for my door key to be cut and for my remote to be programmed and he replied it would take two or three hours and asked me if I was sure I wanted to do that today? I replied yes I m sure it s my only day off this week, so we went inside and fifteen minutes later he said I did not have an appointment. I asked for his supervisor and he made excuses also, so I asked for his supervisor. He told me I didn t read the fine print on the website and it was only an appointment to drop off my vehicle and they have 120 cars in their service Dept. I said I didn t realize I didn t have an appointment and told him I would simply take my truck somewhere else. Legacy Ford went out of their way to make sure I understood my business wasn t wanted nor needed! I called Hefman Ford and was told no appointment was necessary to come on in, so I drove 18 miles down the freeway and pulled up and was immediately greeted by a young man who told me it should be an hour and a half or so and only cost $89. I did not tell anyone at Helfman ford about what had happened at legacy Ford. I wouldn t go back to legacy Ford if it was free! I bought my truck from legacy Ford one year ago! Helfman Ford has my business for the life of my truck! Avoid legacy Ford like the plague!
Love Legacy Ford and Joe Payne! Just bought my second vehicle in 13 months from Legacy because customer service matters. Joe took the time to find the perfect truck for me- all I had to do was show up and give it a test drive! Buying is easy when you trust your salesperson. The whole process was done in a few hours and I could not be happier. I also know this is the beginning of great customer care when I get my vehicle serviced. Thanks Joe and Legacy!!!
If you need to purchase a vehicle from this dealership, I highly recommend you go with Brett Hebert!! He will take his time with you because he wants the best for you. He treats you like family and for once we had a great experience purchasing a vehicle. Thank you Brett!
All of the individuals I met with were very cordial and friendly and knowledgeable about their products. All and a very pleasant experience. Very happy with the deal i received on my new King Ranch.
I visited Legacy after talking to a couple of other dealerships across the Houston area, one who gave me such a horrible deal that no one else could get me a deal through Ford Credit. Legacy took the extra time to secure a deal that worked for me, and got me into a new F150. Brandon Aldridge was the salesman that helped me out and was easy to talk to, not pushy, and didn't try to use any dirty sales tactics.
If your in the market definitely check these guys out and ask for Brandon. As a bonus they also offer a lifetime power train warranty and free replacement keys in case you loose one. Nobody else offers that.
Joe Payne is the best!! This was the second time working with Legacy Ford and we will only go there for our vehicles. Everyone was so helpful and answer all of our questions without any problems. I would highly recommend them!
Great place to get service done, awesome people, in and out super quick
Bought a new expedition
There sales told us about there lifetime warranty. What they fail to mention was all the extra charges for qualified that service .
Even service said thats how they get people in.
Thomas was first class in all areas of getting my Ford repaired.
Vanessa on the sales team is wonderful! She was very helpful and pleasant to work with. Jason the manager was also very accommodating.
My husband and I were shopping for a 2019 Ford Edge. We had settled on one, and were provided a printed quote. It was a good price. We have friends who are retired from Ford, and had an X discount number. We asked the friends and family price. After a few minutes, the sales manager came back and informed us that there was a system glitch and the original price we were quoted was incorrect. He went on to state that the friends and family price was about $7k more than our original quote, but they would let us have the vehicle for $3k more than that quote, less than the friends and family price.
Having worked for decades in the retail environment, we were shocked! They refused to honor the original price quote. Needless to say, we walked away. We have no use for a dealership that doesn t stand by their word. We will not be back, but will share our experience with others.
Amanda Villarreal did an amazing job of getting me in a vehicle I love! My Ford Explorer Limited is exactly right for me! I am so glad she was my salesperson! No pressure, just great service!
I have always had a positive experience at Legacy Ford. Abraham was extremely helpful with the purchase of a new Truck and then with my wife s Explorer and THEN my daughter s Focus. The whole process was quick and we were in and out in no time. I would high recommend Legacy Ford for your next vehicle purchase.
I could not be happier with my experience with Legacy Ford. They took care of me every step of the way and made me feel comfortable.
I absolutely LOVE my new Ford Explorer :)
there was excellent service & honest. very knowledgeable.
Legacy Ford has done a great job of providing my family and I with great service.
Noe lozano was my salesman. Customers service outstanding !! Jason Lucas made the purchase of my new truck possible. I will not go anywhere else to buy a vehicle!!!
From the moment i arrived to test drive til the moment i drove away in my new car everything went well ,they wouldn't budge on the price though it was a fair deal !
First time buyer and It wasn t fun getting the deal I did but I guess thats how the game goes. Three and a half stars wasn t an option so I ll give you guys 4.
Took my truck in for repairs the staff there was friendly and quick to expedite the service order and was done in a reasonable amount of time didn't wait there long and they have a deli good tacos
I made my service appointment over 2 weeks out for standard oil change, tire rotation etc and also 3 recalls. At the end of my service appointment day I was told that one of the recalls couldn't be completed due to lack of parts. Why weren't the parts available given the fact that I notified them over 2 weeks before I came in. A second trip was required.
The service rep was great and the actual service was also great. No complaints. Something in the process slipped.
Legacy Ford was awesome! Simply put and so very true. I had been in contact with another dealership in the area(side note...we live over an hour away and only one day to purchase a new truck) and was left waiting for a response for several hours. Contacted Legacy myself, spoke with Vanessa, she promptly checked to see if the truck we wanted was on the lot. Yes it was!!! We knew what we wanted (own a ford) no need to test drive! Vanessa started all the paperwork while we made a quick drive to Rosenberg! She even had the truck drive out ready by the time we got there. Lance was on the ball as well. All paperwork was ready to be signed as soon as we drove up. We were ready to drive home in a little over an hour, BEST car buying experience ever!! My husband and I were very impressed with their professionalism mixed with family friendly vibes. Would recommend Legacy Ford, Vanessa and Lance to everyone I know and anyone who reads this
Wow!!! What a great experience I had at Legacy! Joe worked so hard to get me in the car of my dreams and knew what would fit in my budget! No pressure at all!!! Never shopping at any other dealership! You guys rock! Thanks so much!!!
The problem was taken care of immediately. My vehicle was fixed and ready to go when promised.
Once again, Tony Storie was great to deal with. We bought our 2nd vehicle from him and it was a great experience. Highly recommend Tony and all of the staff at Legacy Ford!!
They took be for my appointment time. They serviced my car quickly and I was on my way.
Have had my 2014 Ford Focus in 3 times because the transmission slips. They "fixed" it three times with the last time about 3 weeks ago and it is already slipping again!
I love the sales staff there. They were really friendly and answered every question I had on the F-250 s. I will definitely be back for future vehicles.
Carlos was very helpful! We drove 8 hours to Houston and our truck was missing a part! Carlos made sure we could take our truck home the same day and took care of getting all the parts for us! Would definitely recommend to anybody looking for a new or used vehicle!
Joe Payne came highly recommended by a coworker. He was great. So was financing. I shopped online before visiting the location. I went out for a test drive then I went home to think it over. I decided I wanted the car. I called Joe. He had the paperwork started. When I arrived all I had to do was sign and drive. Plus, they also offered the best price for the vehicle I purchased.
Legacy Ford is awesome! The service they provide is off the charts. I got into a wreck and had to use the collision center. The staff there is very helpful and the best!! Everyone is so friendly. You get into a wreck and wonder who will help you. Well Legacy Ford is the place to go!! They understand your dilemma. They will work with your insurance company and get the job done. They know what they are doing!! I got my car back and everyone tells me that you cannot tell what happened. It looks almost better than before, if that's possible. Thank you Eric Munson and your staff for helping me. If I get in a wreck again, which I hope not, I will be at your door.Thank you!!!
I think his name was Brett Hebert was fast , professional , kind and the whole nine yards ! He gave fast an speedy services my boyfriend and I got outta there less than an hour he loves his new titanium ! Look forward to recommending more people this way ! The care is spacious luxury and just what we been searching for thank you again
I Dropped my truck off one morning and then followed up 24 hours later concerned they had never looked at it, to be told it was almost done and I could pick it up that evening. I was very impressed with the speedy repair.
Excellent Service as always for my Lincoln MKX. They staff was kind, informative when suggesting services needed and explained everything so that I could understand it clearly. They got me in and out in a reasonable amount of time.
Venessa Wright is great. Very nice and friendly. She knows her product. I was sold on the lifetime powertrain warranty.
Legacy is amazing and the service is impeccable. Matthew Whitehouse made my parents (specifically my moms) dream come to life when helping us find her the perfect truck. Everything went smoothly and he answered all of our questions. He truly is a great salesman and I look forward to buying my future cars through him. Thanks for all your help Matt!
Vanessa Wright was our sales rep and was very outstanding with experience and knowledge of the new Ford Explorer. She explained how the Explorer SUV ST was unique from the other Explorer Trim models. She also had the car cleaned and ready for pickup when we arrived. Vanessa also took the time to explain all the functions of the vehicle to my wife down to the detail. I was impressed with her, and would recommend Vanessa at Legacy Ford for car buyers.
The best customer service I see all around Houston dealers
The salesman Pete Rivas was great. We told him what we wanted and our budget and he delivered. I would give 6stars but it's not an option.
Loving my new slightly used car at a great price! Mr.Perez was a great salesman to work with.
In April of 2017 I had one the best experiences with my truck buying process thus far. From Abraham Barajas in sales (great sales person) and Ashley Rodriguez delivering my truck all the way to my house. Also, thanks to Alicia Rodriguez for recommending the dealer!!! Excellent customer service and one of the best prices around! Highly recommended! Thanks for everything!
II called about an expedition I saw online and was very pleased at the prompt and courteous reply. We made a fair deal over the phone and the vehicle was saved until I arrived at Legacy the following weekend. I would highly recommend Legacy in Rosenberg as well as Tony Storie, internet manager.
The low tire pressure warning light came on while driving to a medical appointment. Afterwards, I drove to Legacy for them to check out the tire problem. It was around lunch break time, but they were able to replace the tire relatively quickly. They are always so nice when I have an auto problem. I highly recommend Legacy Ford, and I count on them to keep my 2016 Focus HB running great.
Great car buying experience! The staff is excellent to work with. I got the the exact truck I wanted at a great deal.
Great service. On time work and reasonable prices. Leo did a great job making sure everything was done and kept me informed every step of the way. Highly recommend using Legacy Ford and will return for future work and a new truck when the time comes.
Lamont hooked it up it wouldn't have been possible without him an the great family I have that helped me get my truck
The sales department at Legacy Ford is one of the best. Honest and knowledgeable salesmen, awesome inventory, and a clean showroom floor! Ask for Abe or Anthony.
They made a mistake on a truck price and they wouldn't honor the price they posted. They even admitted to there error.
Won't ever go there again, been going to that dealership for years to service 2 vehicles.
Very nice. Carlos and Stephen were so helpful. They gave up great service. Beautiful vehicle. It is my daughters first new suv.
Wasn't even here for business of my own, but the service writers here made my day (as well as my crabby 2 year olds day)! What a great place, filled with super nice people.
Salesman was polite and not pushy, and didn't try and sell me on something I didn't want. Made the process easy and got my payments where they needed to be.
I had no issues, they helped me even with the rental car. I would go back if I have to. Great job especially the service guy Anthony.
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