Every review on here is absolutely true about Legacy Ford. I fell on Hard Times a few years ago, I lost my job and my vehicle and it resulted in a repossession on my credit. I eventually found another job bought me a cash car and praise God things started looking up. After being rejected or asked to put down an astronomical down payment because of the repo on my credit from other dealerships.... I went to Legacy Ford, worked with a young man name Noe, and another kind man from the finance department... These two together got me approved for a brand new 2018 vehicle with no money down and they took my Trade in!! God is good, alllllll the time.... If your credit has challenges on it, you've been through hard times, go to Legacy Ford they will do all that they can to help you, trust me... I drove away today in my brand new car
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Alex did an awesome job helping us as soon as I expressed interest in our vehicle. As soon as we came in we were greeted and got straight to the point. A lot of information and given and the process was very quick. My husband and I felt no pressure into doing anything we didn t want too and we were treated with the upmost respect. Steve was just as awesome and helped us as much as he could, have great advice and held awesome conversation. We are so greatful for these two, they helped us out tremendously! They were very patient, friendly, respectful, and understanding! Thank you guys for your help. And most importantly we walked away feeling great and confident about our purchase!
It was a pressure to work with Legacy Ford, Mustang Chase (ask for him) and Lance in finance. If you are in the market for a new car let them be your first stop. They will work hard to find you the best vehicle for you!
I made an appointment using their website ahead of time so they would have the parts needed to do a recall. When I arrived they had no idea that I had an appointment much less what it was for.
Legacy Ford did an outstanding job helping my wife and I get new vehicles. The sales representative Venessa and the finance manager Lance gave outstanding service. I went in not expecting to have much luck, and walked away with two cars in the end. The service was outstanding and they treat you like a friend instead of a customer.
I have been searching for a 2021F350DRW. They are difficult to find, to say the least. I contacted Ron Ewer and was referred to Nichelle. She went above and beyond to find the vehicle I was searching for. I was given a very fair trade in value and a great price on the new vehicle. Everyone I spoke with was friendly and professional. If you are looking for a new Ford, I suggest you travel a few miles out of town and see Legacy Ford, in Rosenberg!
We just bought our second vehicle from Legacy Ford, and we only have positive things to say. Joe Paine is great and was very accommodating he really knew his stuff and was not pushy. Highly recommend!
legacy fors is the place to get your new car great service great staff allways going above and beyond for there customers carlos mora helped me great salesman !! thanks legacy ford !!
My personal opinion and experience don t ever go to Legacy Ford Rosenberg (27225 Southwest Freeway, Rosenberg, TX) in Rosenberg all the service techs are trash and customer service is HORRIBLE!!! I ll make the extra drive out to Stafford.
Probably the only Ford dealer left with a hometown feel in the Houston area. I have had my truck in service twice and Ron has done a fantastic job both times. I live closer to other Ford dealers, but Legacy's service is worth the drive.
Sales department is fantastic! However, after the sale is made the service and parts departments need work on general customer service and follow up. Just a suggestion but smile and say hello when a customer approaches you. My wife and I had the same experience with parts and service departments.
Vanessa Wright was super awesome. She was very easy to talk to very out going and made us feel comfortable. Abraham sealed the deal he made it happen and was very sweet and professional. They made one heck of a team. Thank you guys for making it happen we love our New wheels.
I am forced to amend my review of this dealership based on my recent experience with the them. I had an issue with my power steering, and took the vehicle to them for diagnosis on Wednesday 18th instant; and accepted their offer of a rental car due to the fact that I am a disabled person. Later that same day I received a call and was informed that the problem was a defective power steering pump and it would cost $900.00+ to repair and it would take one day to execute the replacement. I gave my approval for them to undertake the repair with the understanding that I would have the vehicle back on Thursday 19th instant. Up to 3:00 pm and the Thursday, I had heard nothing from the dealership so I gave them a call and was unable to speak to anyone, ergo; I left a message; however I did not receive a call back. On Friday 20th instant, I received a call from the dealership representative who informed me that they had replaced the pump however; there was still an issue with the power steering and they had made the wrong diagnosis and it now required a new steering rack to fix the problem. I advised him that I was not in a position financially to have them replace the steering rack, however I had a new rack and if they were to install it for me I would cover the cost of the labor. I subsequently took the rack to them and they agreed to replace it. I left the dealership and went back home and no sooner arriving home I received a call from their representative that I needed to return as there was another issue with my vehicle. However, upon returning to the dealership it was discovered that the problem was not with my vehicle but another customer's vehicle. I was then persuaded to wait on my vehicle as the repairs were near completion. After approximately two hours I was told that my vehicle was ready and my bill was $1,600.00+ which means that they changed me $700.00+ to install the steering rack. And to add insult to injury, I received a call earlier today (Monday 23rd instant) from the rental car agency that I am required to pay them $80.00+ for rental of the vehicle for three days; despite the fact that it is the fault of the dealership why I had the vehicle for that length of time. I am an extremely disappointed and upset customer as I do not think I was treated in a fair and honest manner by the dealership and I will NOT be conducting any future business with them.
We started our search for a vehicle with Matt and Joe. They helped look at multiple options to help keep us within our desired price range and still getting a vehicle that we loved. Lance in financing was great and did everything to get us the best a.p.r. With Ford Credit. This is the third vehicle we have bought from Legacy and their great team. We are very happy, will continue to buy our vehicles from Legacy and recommend this wonderful team.
The employee's at the collision center are absolutely OUTSTANDING!! They make sure everything looks good, is done correctly, and they will not let you leave otherwise. I have never met such good individuals that I will now call "family." You will not be disappointed that's certain!!! BIG HUGE shoutout to Tammy, Eric, and Rick!!!
The managers and service people are rude and no help at all. They are such a huge disappointment me and my family will no longer use y all for service.
Horrible service experience this last time i took my truck in for service. My truck sat for almost 4 days without anyone even looking at it, I kept getting the runaround as to when they would get to my truck. Sent them an email about it and never received a response from the service manager. I would not recommend this dealership to anyone ever.
Everyone that Works at Legacy Ford in Rosenberg Texas did an outstanding jobs very professional atmosphere and family-orientated company. I would recommend family and friends to get one of those beautiful pickup trucks just like they help me get mine. to a young man Thank you mister Joe and to everyone that did their work.
My experience with this dealership on Friday, November 30th, 2018 was a frustrating waste of time and I will easily recommend that nobody should ever do business with this dealership. Their business practices are disgraceful. I recieved a post card from them indicating that they would give me a certain amount as trade in for my current F 150 and that they would also give me a certain amount off of MSRP on a new F 150. I called and talked to TJ, a sales rep at the dealership. I looked up two F 150's I would happily buy from them online. I specifically asked TJ to verify that the trucks were actually available on the lot and to verify that the discount off MSRP was valid for these paticular trucks. I also asked him to verify that the trade in value was legitimate. He asked a few questions about my trade in. He then called back to let me know that the trucks were there and that he was holding the keys for me. He verified that the discount off the MSRP was valid on the trucks plus on another similar truck that I had not seen online. He also said that I would PROBABLY get even more for my trade based on the low miles but no guarantee until they saw it. I thought it was a done deal. I went to their dealership after work with my wife. They said they had the keys for the truck I was most interested in purchasing but they were unable to physically locate the truck. I looked at the other truck, did a test drive and had them evaluate my trade so that we could proceed with the sale. As you have probably guessed from my one star rating, nothing I was told was honored. NO DISCOUNT ON MSRP AND MUCH LESS OFFERED ON MY TRADE. I was quite angry and asked for keys back so I could leave. They proceeded to try to "work my financing to longer terms" rather than just honor the numbers I was initially given. When I asked for my keys back again, I was told they don't have them. THE USED CAR MANAGER THAT EVALUATED MY TRADE HAD LEFT FOR THE NIGHT WITH MY KEY! I had to threaten to call the police until my keys finally showed back up and I could leave having wasted an entire evening.
Loved how amazing our experience was with Legacy Ford from all the help Adrian and Anthony and Steve brought to help us get an amazing vehicle. They took time to listen to our needs and what type of vehicle we needed. They made sure to not only find the best vehicle but they took time to make us feel at home. Even the other sales team members like Lamont and others took time to make sure we had a good experience by bringing us cold water to drink and taking us on a tour of the facility and gave us the history behind Legacy Ford. I would definitely recommend them to anyone looking for not only a vehicle but looking for relationships that go beyond the car purchasing experience. Great job everyone!
I find the service department great. I one who likes to bring my car in and feel confident that I am getting quality service at a fair Price. Ron my service rep. is always there for me. I defiantly recommend the service.. Now that my cars are older and out of warranty I get my oil changes at there Quick Lanes, from inspections, brakes, tires, ( they always match or beat a any price on tires) and battery all at very good price. The one thing that I like the most its Ford. If I have a problem with anything I had repaired by them, they take care of it. To be honest that's worth every dollar I spend. I get good service, trusted repair, and most of all peace of mind...... BOY DO I SOUND LIKE A COMMERCIAL
Not very diligent in following COVID guidelines. Entire dealership smells like grease from fried food counter. Phones go directly to voicemail, very difficult to get live service person. Will try Helfman next time
Called the service department to schedule an appointment for Air bag recall. The service advisor named Leo told me it would take 2 days or even possibly more to do the repair. He said the free rental car was only covered up to 2 days so if repair took longer than that i would have to pay. I told Leo that's why i want to make an APPOINTMENT so it will not take over 2 days to do a simple repair than takes less than an hour to do. He response was that they were really busy and had other customers. That is code for we don't want or need your business and to go somewhere else. I then called Tomball Ford and talked to Shelby and she was very nice and said they would take care of airbag recall why i'll waited and would take less than an hour to do. Guess where i am taking my mustang for service? By the way, i told Leo I needed to speak to his manager and he hung up on me. NEVER EVER DEALING with LEGACY FORD!
I bought my 2019 Ford Escape from Legacy 6 months ago and I will never buy a car from any other dealership. The sales rep Jacob worked very hard to get me what I wanted, very professional and polite and knowledgeable. Stephen in finance followed suit and as far as Quick Service goes, you set an appointment and they take your vehicle right away and let s you know exactly what is needed, no extras. Keep up the good work Legacy, Thanks for all you do
I took my car Iin to have a dash camera installed. The dash camera bundle included a front and rear camera. I took the car in on Thursday and got it back on Monday. I was told, I will have to install the rear camera. No one explained anything. I do not know if the memory card was installed and the front camera does not appear to work without the rear camera being connected. I will not return to Legacy.
My truck broke down in the Lowes parking lot and Valentine from the service department at Legacy Ford happened to pull in. He came over and looked at the truck and suggested taking it to Legacy. He gave me his card and away I went. We towed the truck and dropped my keys on Valentines desk. Legacy even gave us a free rental car for that day. Two days later my truck was ready. Thank you Valentine and Legacy Ford for taking care of us.
Joe Payne was my salesperson. He understood what I was looking for in an F250 and was quick to put my thoughts into a build order for Ford. He communicated well with me throughout the build of the vehicle and helped significantly in working with my bank to ensure the loan was finalized properly. He's always energetic and upbeat. He also delivered my vehicle to my home in San Antonio. That's a 350 mile round trip for him! I couldn't ask for more, Thank you Joe.
Great experience! Everyone was very helpful, felt at home answered all our questions. Could not have asked for a better experience. Love my Ford Mustang!
Just an incredible experience all around . From the moment I connected Vanessa (sales rep) to the end with the finance team. The outstanding team effort from this team, made my dreams come true today. Not only did they find my truck I wanted. They found the deal that I wanted to. I really couldn t stop smiling from ear to ear. I was even so excited that I forgot my house keys at the dealership lol. I ve gone through long processes before and legacy ford was by far the best place & experience EVER! Putting the customer first, listening & executing was TOP notch. The finance team, I can t thank you enough! Just incredible people to work with. I recommend that management recognize Vanessa in the whole entire finance team! Thank you so much for the fine effort. Just a GREAT team to work with.
Sales experience was perfectly fine. Not sure how i feel about having service done there. I've had warranty issues with my vehicle and the service department says they will "take care of you". Then they back track on their word and won't return your calls. I'm still trying to get this matter resolved and it has gone on since last October. Not really making me want to continue business there or recommend to family and friends. Severely disappointed...
Matthew was knowledgeable, professional and prompt. We were in and out in about 2 hours. Everyone worked hard and quickly to get us a fair deal. Very happy with the entire experience.
Last week I had an issue with the service department. The manager was not there to talk to me. Today I spoke with Thomas and he made me very very happy. Thanks for taking care of me. You made my day.
I recently bought a new Ford Fusion and I was very pleased with the customer service, they were so polite throughout the entire process they completely exceeded my expectations. I would highly recommend anyone interested in buying a new vehicle or trading in as I did, to go and ask for Shawn in the sales department and Joe will help ya out with the logistics or the car and setting everything up for you to drive off! They're so generous and patient which I really appreciate. Me and my family will definitely be coming back to Legacy Ford for our next vehicle.
The team worked well together. I was made aware of all discounts I qualified for, even the medical discount Ford is offering providers. Thanks Lamont and Luis. I got a good rate, 0%.
I am very pleased with the expedited purchase of my vehicle. My salesman Noe provided me with excellent and professional service. I highly recommend Legacy Ford if you're in the market for a vehicle.
I worked with Curtis and Lance here at Legacy Ford Rosenberg! They did a great job helping me get a vehicle I needed within the time and price range I needed!
I had an appointment yesterday at 8:30 to get some recalls taken care of on my Lincoln MKZ. No one called me to tell me it was ready. I left it overnight because i didn t need it until today at 11:30. I arrive at 11 to get my car and it hasn t even been started The only thing positive I have to say is the red head customer service rep is very professional and nice. This was a massive waste of my time.
Purchased a vehicle here after shopping around a lot of dealers in the Houston area. Aaron Scholl, Tony Storie, Jason Collier and Joe Payne were all very professional and made this a very easy and enjoyable experience. I am very customer service oriented, and very picky about the way I am dealt with, especially when buying something like a vehicle, and these folks exceeded all of my expectations.
I will be back for my next Ford from this dealership.
Zach was amazing!!! He took really great care of me and did it all with a smile!!! He was on the money with the time frame as well as answered all my questions!! I think that guy should get a raise!!!!!!
Went there to consider buying a Ford F-150 truck. My husband and I were very impressed with Wade, our salesperson. He was personable, considerate, and treated us with respect. It made the car buying process so much better than we've ever had before. Love the small town feel to this dealership - very personal, good people work there including the tech guy 'Joe' and the extras sales person (bed covers, etc.). Ended up with an outstanding truck that fit our needs within our budget.
I purchased a 2015 Ford F150 Lariat, and having purchased roughly 6 vehicles in my lifetime so far, can honestly say I have never dealt with a more professional staff or dealership. The sales department was top notch, finance was easy and working with the aftermarket group was the easiest I have ever dealt with. I was never "upsold" and am very happy with everything. If you haven't visited Legacy Ford you need to do so before you buy a new vehicle!
Came in to look at a Ford Escape and ended up leaving with it. The friendly and knowledgeable car dealers in town. They made the process fast and painless I would definitely recommend them to any of my friends or family looking at getting a new or used car.
Great experience! We found exactly what we needed at a price we could afford. The staff were knowledgeable, friendly and polite. No hard sell or games. Josh was our salesman. He knew his business. Ask for him.
The entire team at Legacy Ford was exceptional. It was my son's first major purchase, s milestone that every parent is excited about. Legacy Ford made the experience very awesome. We will purchase from them again and reference friends and family.
NEW: 10-12-20: Had to bring my truck in for an issue with my bed cover and went to a closer Ford dealer to my home first. They not only ordered the wrong part, but the customer service was unacceptable. I will continue to drive the 60 miles to Legacy Ford for all my vehicle needs no matter how small or large the issue is. Joy Payne and Paul in aftermarket division were fantastic! Legacy employees are clearly head and shoulders above all others!
Most amazing and friendly dealership ever. From ownership to sales, service, finance and customer care ! Best experience ever. Bought many cars from Legacy!
Joe Payne was fantastic, Lance in Finance too! Love Ron and Patrick!
Legacy Ford has become my dealer. Everything from when I first walked in to when I left in my new Mustang was a very rewarding experience. Henry Gonzalez along with Ashley went above and beyond to take care of me and put me in the right vehicle. Very knowledgeable about their product and not pushy at all! I felt very comfortable throughout the whole experience and I love the fact that even the Finance Manager did everything he could to get me my new car. I highly recommend this dealer for all your future purchases. Make sure to ask for Henry or Ashley when you go because they will take care of you.
Work is high quality and well done. They do a good job repairing transmissions here. Highly recommend them. Two year unlimited mileage warranty is what you need when you own a Ford Focus which has a poor reliability record with the dual clutch transmission.
To Willie, and Russell - thank you so much for all your help in purchasing ours new Explorer!!!! We love it! And Joe, thank you for showing us all that it can do do! Everyone was so wonderful to us and our daughter. The whole experience was great!
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