I scheduled an online appointment with legacy Ford...

I scheduled an online appointment with legacy Ford service Dept for 8:00 am Monday and arrived at 7:30 am. I was greeted ten minutes later by an older man who asked what can we do you for? I told Him I had an appointment for my door key to be cut and for my remote to be programmed and he replied it would take two or three hours and asked me if I was sure I wanted to do that today? I replied yes I m sure it s my only day off this week, so we went inside and fifteen minutes later he said I did not have an appointment. I asked for his supervisor and he made excuses also, so I asked for his supervisor. He told me I didn t read the fine print on the website and it was only an appointment to drop off my vehicle and they have 120 cars in their service Dept. I said I didn t realize I didn t have an appointment and told him I would simply take my truck somewhere else. Legacy Ford went out of their way to make sure I understood my business wasn t wanted nor needed! I called Hefman Ford and was told no appointment was necessary to come on in, so I drove 18 miles down the freeway and pulled up and was immediately greeted by a young man who told me it should be an hour and a half or so and only cost $89. I did not tell anyone at Helfman ford about what had happened at legacy Ford. I wouldn t go back to legacy Ford if it was free! I bought my truck from legacy Ford one year ago! Helfman Ford has my business for the life of my truck! Avoid legacy Ford like the plague!