My husband and I were shopping for a 2019 Ford Edg...

My husband and I were shopping for a 2019 Ford Edge. We had settled on one, and were provided a printed quote. It was a good price. We have friends who are retired from Ford, and had an X discount number. We asked the friends and family price. After a few minutes, the sales manager came back and informed us that there was a system glitch and the original price we were quoted was incorrect. He went on to state that the friends and family price was about $7k more than our original quote, but they would let us have the vehicle for $3k more than that quote, less than the friends and family price.

Having worked for decades in the retail environment, we were shocked! They refused to honor the original price quote. Needless to say, we walked away. We have no use for a dealership that doesn t stand by their word. We will not be back, but will share our experience with others.