Legacy Ford Review

Legacy Ford was amazing. The employees there are very helpful and kind. A big thank you to 2 amazing employees, Felipe and Sergio, who helped me out when my truck broke down. They were quick and amazing and my truck runs like a champ. Most definitely returning.

5/5 - "Staff was helpful, not pushy, and the area was very nice/clean"

The staffs were very friendly also the service is way better than Autonation Ford Katy.

Legacy Ford is a Bad Ass dealership, I love their Quick Lane, the staff are always professional and are able to answer any questions that I may have about any service that they provide. I believe the guy that always helps me is Keenan, sorry if I misspelled it but that guy is a super cool informative guy. I feel that I am in great hands with Legacy Ford. Service was quick and painless, Thank you!

In and out in less than 30 minutes; friendly and customer focused service.

If you can't provide a sales offer/trade in value when requested then you can't be an honest dealership. Especially when you've had all day to appraise the trade in. They obviously don't want people to shop around. Which in itself tells me they don't care about their customers.

We keep our autos till they die, 4 years ago the body shop repaired the tailgate on our 2002 Explorer Sport, the clear coat started peeling. They "Tammy" and "Jesse" did that extra effort to solve the peeling and solve a check engine light. Thank you!

I am so glad I bought my Ford Escape Titanium from Legacy Ford. The customer service there is always so helpful and they get to know their customers.

Man I had a blast with Tony Mendoza, he was such a consummate professional and really went out of his way to take care of my needs at the dealership. I would definitely recommend him to anyone in the market for a vehicle, great dude and great deal!

After WAY too many times in the shop- the suburban has been replaced with a beautiful new Ford! I am so excited to have my fancy Expedition. I guess I can retire our running joke... "Where's your car Joy?" Oh, it's in the shop. "I'm sorry- what's wrong with it?" It's not a Ford.... :). Thanks to the great staff at Legacy Ford Rosenberg who made it so very easy. Legacy went above and beyond other dealerships to make sure we were happy and well taken care of. The way it should be. We have purchased from other dealerships and always left feeling "taken" or not appreciated for our business. It is an emotional let down after you spend hard earned money and make a committment to pay for a vehicle monthly. From this point forward we wil be Legacy Ford customers - for the first time- we went home happy to have made our purchase- I LOVE my SUV!

We always enjoy going to Legacy Ford for our vehicles. Our salesman is always so helpful and takes his time to help us find a vehicle that we'll love for years!

Did not take long at all,very nice and helpful people who work there,great experience overall.

For a $2000 bill you'd think they would atleast wipe the greasy hand prints off the exterior and interior of the vehicle as a courtesy.

I was looking for a good vehicle at a reasonable price that I could depend on since my 10 year old car was flooded and totaled. I sure went to the right place. Robert and Noe in the Pre-Owned Vehicle Department were so helpful and made my purchase easy while offering me a quality price for a quality vehicle. They made sure it was running in great condition and it was sparkling clean inside and out. Kuddos to Robert and Noe - you made my life so much easier after losing my car. And I even got lunch!

Bought a truck there, salesman gave me a run around whenever I asked for more pictures gave me a story that it was being detailed, getting bed liner etc. I figured it was a ford dealership so I had nothing to worry about, the truck had 16k miles too. long story short the truck was damaged but I was misled. I found out a year later through car fax

Experience was very good. Dropped off the vehicle, they ordered an Uber to take me home. Called in the afternoon and said it was ready. All items were covered under the warranty or maintenance plan so it was $0 cost. They were friendly and pleasant to deal with.

Jacob, Makenzie, and Lance were the most amazing people to work with! They knew exactly what I wanted and found the most perfect vehicle for me! Makenzie was very helpful in showing me how to basically work the vehicle because going from a 2016 car to a 2018 was such an upgrade lol. Lance was very helpful and understanding when it came to the financial part. I HIGHLY recommend going to Legacy Ford.

We've been taking our vehicles here for years....but I must say that I have been growing more and more dissatified.

Yesterday, I went in with a coupon for $39.99 for an oil change and tire rotation. Ended up paying $47.xx. I understand tax. But there was a mysterious charge for a couple of bucks that no one even knew what it was for.

They fixed our brakes not too long ago, which we were happy with, but again, there was a mystery charge on the final bill.

I don't like mystery charges, and nearly $50 for an oil change and tire rotation???? Dang.

This is an amazing place with an amazing group of friendly people working there. Mr. Red is who I went to for service and he was very nice and on point. He got me in and out in a decent manner and time frame. Wait time was less than 30 minutes. AWESOME

Bought a new truck at Legacy Ford. Very nice people to deal with. No pressure, friendly, just a nice relaxed buying experience.

I had a recall on the door latches of my Ford Fusion. I called for an appointment and was told I had to come in so they could see my car and order the part. I came in and they ordered the part without looking at my car, complete waste of a trip as they could have ordered it by just asking for my VIN number. I made an appointment and came back for the fix and was told they were backed up, would need my car for 2 days instead of 1 and would only pay for a loaner car for one day. Of course I said no thanks and postponed the work. What is the point of an appointment if they can't do the work when scheduled? So far I've wasted my time coming in twice and gotten nothing done.

Working with Gio , was a well trained salesman. From being on time, have all the information. Understand Ford product line.
Finance was just a share behind being perfect, working w/ Steven.
The amount of time I spent waiting to meet Steve and finishing all the paperwork was right around an hour.
Great work !!!!!
My only comment that may not be off a little bit was you would think they would have the car inspected knowing that I was coming to purchase it.

Legacy Ford did a great job helping me find the right F150 for me and delivered on all of their promises!

Everyone was very nice and gave great information on what was asked. Nate was very helpful. They worked with me and gave me what I wanted. I would definitely recommend Legacy Ford to everyone for their automobile purchase!

Just dropped off my vehicle for repairs. Employees are friendly and helpful. Thank you,Tammy.& just recently purchased a new Ford Bronco.Thank you. Willie T....

I purchased one F350 from Legacy Ford. Six months later I needed some minor service. Today and for the last hour I have tried to find out if Legacy had a "Loaner for Owner" program where I could use a loaner while my vehicle was in their shop. I tried the Chat On-Line and they did not know what dealership offered and told me that they could not schedule any service. I just had a question only. Then I called the dealership direct. I spoke with two separate people that said they did not know if the dealership had a loaner program. Then I called a third person and was put on hold then disconnected. I called a fourth time and spoke with another rep. who also could not answer, if the dealership offered a loaner program. I am a commercial customer with a fleet of vehicles. I just replaced two trucks and will be replacing my entire fleet this and next year. I'm going back to McCree Ford in where I have been since starting my business 18-yrs ago. I used Legacy once to try a new dealership. My mistake. Bye Bye Legacy. Legacy, your take away from this post is to train your personnel on what you do. That way you may not lose the next multi-vehicle purchase. Hello McCree Ford I'm home..

Stephen in finance sealed the deal with his compassion and above and beyond customer service to ensure I got the best deal. I know where I'm going when it's time to trade in!! Thank you stephen

I'm a Marine veteran who bought a Ford truck along with the 36,000 bumper to bumper warranty. I brought my truck to Legacy Ford to have my truck checked due to the check engine light being on. The staff said that it wasn't covered because I hit something to cause the O2 sensor to become damaged. I have not hit anything with my truck. Just wanted to let my fellow Texans and USMC veterans that this dealership treats veterans very poorly. Buy from someone else. Oohrah!!! Semper Fi.

They did a great job on my warranty work that I need done. Quick and painless..

Will and Rick were great to us a painless experience. They both explained the whole process. Everyone was very nice. Thanks to the gentleman who helped me get my Fordpass set up. Great team!

Joe, the Customer Relations Manager, is amazing at what he does. He has gone above and beyond to make sure we are COMPLETELY satisfied with our car purchases. Even for vehicles that we have had for awhile, he has been available to answer our questions and handle our concerns. He is personable and helpful. We appreciate his professionalism and expertise.

Legacy Ford did an outstanding job at fixing my 2004 Nissan Altima after being in an accident. Tammy goes above and beyond in making sure her customer is taken care of. Throughout the entire process I was kept informed of what was being done to my car and when it would be finished. I would definitely recommend using them for your bodywork needs.

Legacy Ford Dealership is a 1st class operation! Mike Tejada does a fantastic job to get you in and out in a timely manner. Definitely going back soon! Can t say enough good things about Mike & Legacy Dealership. Stop by. They ll take good care of you!

Thank to Abraham for putting us in a 2018 Escape ! Thanks for all that u did !

Their auto repair department was very professional and thorough! Their prices for the oil change and tire rotation was less expensive than I expected.

I have purchased a handful of vehicles from Legacy for both my personal use and my company and every time they are fantastic in every way. I have never dealt with a dealership before them that made it such an easy, quick, and pleasant experience. They ensure you get what you want and at a fair price and Brad Johnson and Lamont Sumlin are great people to deal with. For aftermarket products Paul Andrews is a great help and got my purchases done quickly and met my tight schedule requirements. Throw in these guys community involvement and how much they give back to the community and I'll never go anywhere else. Outstanding team headed up by Ron Ewer there, they will take good care of you and I give them my highest personal recommendation.

Quick Lane oil change for new car warranty. Grease on outside and inside driver door grease on seat

I bought a mustang from this place, the salesmen was pushy, and the mustang has turned out to be a lemon with out even reaching the 40k mile mark. The camera back up camera in the car does not work, the horn does not work, the air conditioning system stopped working after only a couple months of owning the car, when I took it to the service department to get everything fixed under warranty I drove home only to find that the A.C. had been fixed. The camera still does not work, and the horn does not work. I will never purchase a vehicle from this location nor will I buy a Ford ever again, and I suggest you skip this location as well. I suspect this car will not make it to the 100k mile mark. The days of a reliable Ford are over.

We made a great choice in a family SUV by leasing a new Ford Escape. It provides exceptional value for money, and we certainly appreciate the fewer visits we have to make for gas!!

Exceptional service as always at Legacy Ford, and reassuring to be involved with such a socially responsible local company in our home town.

Legacy Ford is amazing! Our salesman Abraham was absolutely wonderful. He took the extra time to show us around, made sure we received every discount available (military and police). He let us dream but was very realistic about what we could afford. He didn't try to oversell us. We LOVE our new truck with less then 40 miles on it. We highly recommend Abraham! Be sure to tell him you served in the Military! A Giant Thank you - Felix & Angelina

This location is a one stop shop if you have a Ford. Everyone is nice and very helpful!

Needed a lot of work done on an out of warranty focus ST. Had long, complicated service request and a lot of questions, but Andrew helped me with everything, talked to me about once a day for a week, and got everything done for a great price. Definitely coming back.

Only place my husband and i take our truck to get an oil change!!

Very good experience with oil change and the multi point inspection. Great customer service.

Friendly and professional staff members, excellent service I totally recommend

My sales guy was okay but the time it took and financing to get out of there was forever

Legacy made it a painless experience getting our car repaired. They kept us informed on the status of the repair throughout.

My 2019 F 250 engine light came on at 8000 miles. I took it to Legacy Ford for diagnosis and repairs. The service department contacted me 4 days later. I was told there was a foreign fuel additive in the tank for blue def that helps the emissions and a bad injector.
I only added ford recommended additive. They let me know they wouldn t warranty it and it would cost $ 5000.00 to repair it and I was upset since I paid 63K a month ago for the truck.
I contacted Russell and smith Ford. They picked the truck with a wrecker repaired the issue and I didn t have a bad injector. I received text everyday updating me on progress.
Picked the truck up today and there was no charge for the repairs.

Just purchased a new Focus at Legacy (to replace my previous Focus), Lamont was a great point of contact, always friendly and helpful, answered all of my questions and worked hard to find right car for me, drove away in a 2016 Silver Focus with the equipment I wanted and a good price, after the sale David was very helpful helping me get the Sync system set up, your service department has always been outstanding, I look forward to doing business with them in the future.

I loved my experience at Legacy Ford; everyone was so friendly & professional especially, Joe Payne, he walked me through my options made feel I'm among friends and family.. He took care of me. I would definitely recommend this outstanding team to all my friends.

Cesar made it so easy and made us comfortable buying a car. Carlos helped us get the numbers right and takes care of his employees and customers. Cesar helped my wife find her dream car. We will be back to buy more vehicles here for sure

Amazing service! And they are obsessed with their customers.
When shopping for a vehicle they don't pressure you and they lay all your options on the table in a transparent way.
I will refer anyone to them.

Bought a Ford F-150 platinum from Willie Trevino at legacy Ford. Excellent service! Helped me get into the truck I wanted and kept me at my budget. Did not stop working for me until I felt comfortable. Great experience. Ask for Willie!

I just purchased my 4th vehicle from Legacy Ford over the years and couldn't be happier with the sales and service as well as the professionalism of the team. Well done!

Bought a used car and got great service and more warranty then expected.

Everyone at Legacy Ford did a great job taking care of us during our new Edge purchase.

Keenan at the Quick Lube at Legacy is awesome! He got me in and out with an oil change. He also checked on my warranty issues I was having with my vehicle and concluded that it was nothing major. I appreciate him going above and beyond his job to make sure that my car was working properly. Definitely a nice alternative to some of the places in Rosenberg I have visited.

Service Department has issues. Always get the name of the person you talk to, because apparently it is VERY IMPORTANT! Twice I have made an appointment and twice has the appointment NOT BEEN MADE! I show up at my "scheduled" appointment time to be told there is no appointment and to come back in a couple days.

Tammy and her team at the Collision Center did an exceptional job! They are kind and knowledgeable. Thorough and work as quickly as possible. I was so happy with the work they did!!

A Wonderful place to meet people good in this world as well as to buy a car or truck. The sales dont push and try to force you to buy. Unlike some place i know ....Quick lane get people in and out fast plus its more than 1 loctaion the other one in katy just to let yall know. And Parts know what they talking about. Plus a wonderful little cafe where everything is made fresh. Overall its Great

I am always satisfied with Legacy s services and work they do on my vehicles. They get the job done fast.

I had lost the sync with my phone and the system could not find it. I drove up to the service dept. and a gentleman immediately came out to my truck. I explained the problem, he rechecked it agreed, tried a factory reset and I was back on the road in 20 minutes. Thank you!

Great personality. Explained everything in detail and got it done in the same day.

Heaven forbid I start posting this story all over the inter-webs....

Rear-ended by a drunk driver so hard it bowed the frame of my F350 King Ranch, and I was sitting still. the 65 mph shock wave was enough to break the sunroof, grill, headlights, engine parts.... even though I was rear-ended. Airbags never went off, though the accident was also enough to cause a frontal lobe TBI (brain injury).

Same truck, with new OEM frame, two years later... Then a girl runs a red light in front of m, front end collision again - no airbag deployment.

You would think that Ford Motor Company, or ANY dealer, would want to cut me a deal on my new Ford, since the frame damage on the second frame totaled it.

Had a wonderful experience. Joe & Lance took great care of us and gave us an amazing deal! Highly recommend! We were so happy we returned three weeks later and purchased a F250 for my husband!

Great friendly people..got a great deal on my car..

Another great job by Legacy Collision. Fast turn around. Excellent communication. Kept me informed on progress. Definitely recommend.

Great customer services. Employees were very courteous and my car was taken in on time for the appointment I set and worked on very quickly. They even came to find me outside where I was sitting (socially distancing) to deliver my paperwork and keys.

Service was good, the communication with Val was good too, he explained clearly, the only down thing besides the long waiting (that is understandable at this times because of Covid), it was the after the service at lease I expected the truck to be detailed clean, not this time..

Valentine is AWESOME! These guys provide top notch service.

Best Experience buying a car !! Lamont Sumlin was excellent with helping us get our new car!! Great sales and financial services!!!
Thank you again

The sales team are really great and friendly. They really help to make sure you get the best deal possible.

I would like to apologize to the owner and the company, for an earlier review. They are doing everything they can to help me.

Visited the Quick Lane for an oil change. This was my first visit and I was satisfied. Also utilized the parts counter and service department while I was there and all of my questions and needs were met and answered. I will definitely be going back when is due for my next Oil Change.

Pete Rivas just sold us our 4th vehicle! He is the best salesman that keeps us coming back.

Service was fast and great, less wait time then they told me. Explained what they did and I was out of there!

My experience with this dealership on Friday, November 30th, 2018 was a frustrating waste of time and I will easily recommend that nobody should ever do business with this dealership. Their business practices are disgraceful. I recieved a post card from them indicating that they would give me a certain amount as trade in for my current F 150 and that they would also give me a certain amount off of MSRP on a new F 150. I called and talked to TJ, a sales rep at the dealership. I looked up two F 150's I would happily buy from them online. I specifically asked TJ to verify that the trucks were actually available on the lot and to verify that the discount off MSRP was valid for these paticular trucks. I also asked him to verify that the trade in value was legitimate. He asked a few questions about my trade in. He then called back to let me know that the trucks were there and that he was holding the keys for me. He verified that the discount off the MSRP was valid on the trucks plus on another similar truck that I had not seen online. He also said that I would PROBABLY get even more for my trade based on the low miles but no guarantee until they saw it. I thought it was a done deal. I went to their dealership after work with my wife. They said they had the keys for the truck I was most interested in purchasing but they were unable to physically locate the truck. I looked at the other truck, did a test drive and had them evaluate my trade so that we could proceed with the sale. As you have probably guessed from my one star rating, nothing I was told was honored. NO DISCOUNT ON MSRP AND MUCH LESS OFFERED ON MY TRADE. I was quite angry and asked for keys back so I could leave. They proceeded to try to "work my financing to longer terms" rather than just honor the numbers I was initially given. When I asked for my keys back again, I was told they don't have them. THE USED CAR MANAGER THAT EVALUATED MY TRADE HAD LEFT FOR THE NIGHT WITH MY KEY! I had to threaten to call the police until my keys finally showed back up and I could leave having wasted an entire evening.

Bset parts counter around and Me Jesse is always there to help !!

Patrick and Pete are truly professional on performing their role, they both really passionate and responsive with their customer. Also as a highlight, Legacy Ford is the most competitive dealership compare to others in the greater Houston and Fort Bend county areas. They also support local community which is one of my favorite program. Two thumbs for Legacy Ford and their staff.

I took my truck there for service but it still doing the same thing this morning

They are eager to sell vehicles and I have purchased from them, BUT THEY HAVE REAL ISSUES IN THEIR SERVICE DEPARTMENT. They are busy, but there is no excuse for taking two days to fix a 15 minute computer reset and then charging $130.

Unfortunately they did a very bad job for me!
I bought an F350 in August 2020 and within a week water was pouring all over the front of the glass
After talking for several months with them to review it (to make exactly 3 months) with customer service
They finally got the truck
They changed the folder because it already had mold of so much water, I also told them at once change the oil and well
The day they call me to pick it up, I pick it up and everything seemed fine
I arrive at my house and I get a burning smell
And then I start to check and the filter was wrong! It spilled oil! It stained everything from below
And then I start to review more thoroughly and then I find other details such as loose seats (incorrectly installed and the belts too)
I really don't understand how this can happen
This! We trust that they will do a good job and nothing
Well I understand that there are times when there are new people who do not know well yet and this time it was my turn! But I think there must be someone checking that everything is fine

I brought my mustang in for body work after my wreck. All the staff I dealt with were very friendly and helpful. My repairs were none in no time and my car was perfect when I left.
I would definitely do business with them again and recommend them to family and friends.

I recently purchased a Nissan Altima at the Legacy Ford at Rosenberg, TX and my experience was easily the smoothest Ive had. The sales staff was extremely knowledgeable, supportive and service oriented and helped structure the deal at a price point I could afford. I will definitely consider them for future vehicle acquisitions. Highly recommend my sales consultant Sam as someone to interface with for you next vehicle purchase.

I am so glad I bought my Ford Escape Titanium from Legacy Ford. The customer service there is always so helpful and they get to know their customers.

Shady dealership. They don t stand by their deal even if you leave a deposit.

I had a deal, which they backed out of because of rims they forgot to add to the invoice, and they wouldn t change the rims back to the originals. The explanation of the rims already being costed to the truck made no sense.

Save the gas on the drive out to Rosenberg and the headache. Frustrating to say the least. I m certain they backed out to sell to someone else.

Had a great buying experience at Legacy! Everyone was very helpful and the finance process went fast! I d recommend buying your next car or truck here!