Legacy Ford Reviews

Came in to look at replacing my 2011 truck. Joe on the sales team was extremely helpful and knows his stuff. Overall great experience. Will definitely be coming back!

The service department is just okay, they need to be better organized, efficient, and increase their level of communication. I had to constantly call and ask for updates for nearly three weeks while my vehicle was being fixed. The last straw is when I showed up to pickup my vehicle and it still wasn t ready... This was after calling the day prior, leaving a message, not receiving a return phone call, AND 3 days after it should have been ready. I won t be returning to this dealer for service.

Gerardo, the tech, performed outstanding service. Thanks for clearing out the debris from the caliper.

Mark and Steve did an awesome job getting me in right away !! Will be going more business here in the future!!

Best car buying experience I ve had. I set up an appointment for a test drive online. When I arrived they had the vehicle up front for me. The salesman and finance department were super friendly and I never once felt pressured. I will definitely be going back in the future and would recommend this place to anyone. My salesman was Ryan Jimenez.

This is my 6th vehicle from legacy and my fourth from Abraham. I've been dealing with Joe and Abe for the last four years and I don't go anywhere else!

Thanks to Abraham , Joe, and Anthony I had the best experience of my life at Legacy Ford . Abraham is an amazing salesman. He knows vehicles and makes the purchasing process very smooth. Don t spend all day at a dealership when you can get in and out in an hour or so with Abraham and his team.They work hard to get you what you want . You will feel like your part of a family for life and make great friends !

It was a quick and effortless venture on my part to acquire my new truck very happy with the outcome of legacy Ford a great company I wished them the best I will do business with them another day

Legacy made it a painless experience getting our car repaired. They kept us informed on the status of the repair throughout.

One of the most enjoyable vehicle purchasing experiences I have ever had. Joe stayed within my specified vehicle class and budget. Finance was straight forward. I feel confident I'll have the backup and service throughout my ownership of the Edge. As a high mileage driver, I believe this vehicle and this dealership were meant for me. Highly recommend making the drive to Legacy and buying your next vehicle there.

Sales rep was very attentive and listened to what I wanted and showed me only the options that I asked to see. Finance rep beat my CU rate and administered the paperwork process very quickly. They took care of everything while I was working and had the vehicle ready for delivery when I arrived. I would rate the entire process as entirely professional.

We were helped by both Joe and Vanessa with buying our new Ford Expedition. We started with Jo on the phone earlier in the week and met with Vanessa when we spontaneously made the long drive to the dealership, as Jo was traveling back from another sale. We chose the dealership not just because of the pricing but because of the rapport that was established over the phone. Everyone we encountered was incredibly friendly but not pushy or clingy like most dealerships. Both salespersons were patient with us and very accommodating. The manager, Abraham, checked on us and stayed involved as we worked out details that best suited our needs. Once we chose a vehicle, the financial guru, Mr. Waugh, was refreshing, personable, and straightforward with the financing. He laid everything out for us and there was no rush to sign anything.

They have a really great team here. Everyone works together, seamlessly, and the impact reflects in your experience. We will be recommending this dealership, and namely the people mentioned above, to all our friends and family.

Proud to be part of the Legacy family!

April C.

Gene Hoot was my sales guy and he was just awesome. Treated me like family and helped me get the best deal possible. Paul helped me get in as quickly as possible and, also went above and beyond for me. Was able to get me in right away. Luis Martinez was my finance guy and explained all the documents and gave me some recommendations to better serve me as the customer. Legacy Ford helps make car buying easier than expected. I recommend Legacy Ford! Go see Gene Hoot!

Very good experience again. Nice and helpful staff. Curtis is the best. Thank you Curtis, Anthony and Rich.

Had a great truck buying experience with Jacob Underwood and Nicolas Andrade. They were not pushy and had me in and out the door within a couple of hours in a new truck.

If you gonna get financed, go to my guy Rich Watkins!!! (facts)

Walked in not sure what to expect, staff was very friendly. They didn't push to get you into any old vehicle they made the numbers work an got me into exactly what I wanted. Above all id recommend Legacy Ford to anyone looking.

Made an appointment and they honored it.
Very fair charges.
Very accommodating personnel.

Will visit again!!

Wanted to mention the collision center here specifically. They will keep you up to date on your vehicle. They were fast at repairing my car and went the extra mile by cleaning it inside and out. This ment a lot to me as I'm very busy, so seamless service when it comes to the inconvenience of a damaged vehicle sets their team apart from others.

Nick, John, and Joe here at Legacy really got me into the the vehicle I wanted at below the price I wanted to pay

They have commercial on TV, saying if you don't have a good credit no problem. Bankruptcy no problem. repos no problem. and when you call, you have to be on your 800 credit score.

Legacy Ford Quick Lane is consistently awesome. I have a 3 yr old Expedition and Quick Lane has done all oil and tire changes and inspection! Speedy and friendly!

We went to browse the inventory at Legacy Ford. Both my sister and my son had made previous purchases there. We were greeted by Andrew. Long story short, we ended buying two cars. Great honest friendly person. I will highly recommend him to our family and friends. Great experience.

Good sales team and finance department. Was in and out less than 2 hrs.

Very courteous. The process to get my key fob program and cut was seamless. Great job

Legacy Ford has been awesome to us every time we have bought a vehicle. In the last 8 years we have bought 6 vehicles from Legacy. Everytime has been the same exceptional customer experience. I have never felt pressure from any of thier sales team to buy anything. I like the fact that you can go and look at vehicles and not have sales people hovering over you asking you every 5 seconds what can I show you; what about this; what about that. The sales team gives you a chance to approach them about what your looking for and goes from there.
The service department and body shop has been exceptional everytime we have had any of our vehicles in for service or repairs. I highly recommend Legacy Ford to anyone looking to buy a vehicle. They truly live up to thier statement about "Building a Legacy one Vehicle at a Time".
Thanks Legacy Ford!
You can count on me returning next time I'm looking for a vehicle.

Great dealership. They make sure they take care of you from buying a new vehicle to getting an oil change the service is wonderful

Dropped off vehicle for service work. Was called in afternoon and told it was ready. Went to pick up and informed it wasn t repaired. Needed to order parts. 10 days later still no parts. On top of all that it s a safety issue.

People at the dealership were very nice. The process of buying the used truck was very streamlined. The dealership did a great job detailing the truck inside and out...best I've seen. However, I was lead to believe that the truck had no issues according to the manager of internet sales. On my way back home I tried to engage the cruise control but it did not work I called the next day and spoke to internet sales manager who at that time didn't understand how that might have been missed in their inspection/make ready of vehicle. He said he would do some checking and get back to me. It was five or six days later of me leaving voice mail and emails before the internet sales manager contacted me indicating they don't check the cruise control on their used vehicles and that I signed the as-is agreement. He told me I could bring it in and they could look at it but if it was not something simple I would have to pay for the repair. I feel this should have been checked on their inspection/make ready of the truck. For this reason I will not be buying anything in the future from legacy ford.

Red was very friendly, courteous and most respectful. I have never had a problem with Legacy Ford. Great business to do business with. I highly recommend Legacy Ford.

The service that Keenan provides in the service center is top notch.

Quick and efficient service. Sales man met us in the parking lot. Took us directly to the truck we were looking for and straight to financing within an hour of our arrival. No haggling and trying to offer additional item not requested. Best service ever.

Great buying experience with Gene and Brad, went in for one vehicle and walked out with two new trucks. One truck came with a bed-liner and electronic tailgate lock that hadn't been installed at time of purchase, but Paul Andrews is easy to work with and got them taken care of at my convenience even sending a tech to my house to accommodate my schedule. Will be dealing with these guys again in the future.

I mainly use the oil change service there. The Boys there always give good service in a timely manner.

Went to have oil change - very friendly & quick. Much closer than Mac Haik - glad I switched.

Valentine offer first class service from start to finish. I will be a returning customer because of his awesome service.

Was super easy process. Done in less than an hour. See Lamont Sumlin. He was great

I just want to say the F150-Raptor is an amazing truck! It was just that time of life where I wanted to go look for my dream truck and Legacy Ford had the truck I wanted with majority of all of the upgrades I planned on getting on it! So literally I did not need to do much of the upgrades since it came with it! I do want to say the service was very professional. I know when it came down to finances and negotiations, the sales person John and sales manager Tony were very patient with me. Kasey was very helpful as well helping me set up the truck and explaining the ford app. If I had a question or concern, they would answer very quickly and was eager to help with anything I needed.

I am pleased with the awesome service I received at Legacy and would like to thank Thomas aka "Red" and the mechanics who went above and beyond to make sure my car was fixed properly due to the work done by a previous shop. I will be recommending this place to all my friends and family for future work. Thanks again for the awesome service.

Fast, efficient, and worth the time. Customer service was off the charts and salesman was beyond helpful. Would definitely recommend.

I visited Legacy Ford for the first oil change/ tire rotation on my new truck and was very disappointed when I returned home and reviewed their servicve checklist versus what was actually done. They did not fill the windshield wiper reservoir and left the cap open on it. Ray Charles could see that the air filter was not inspected, there was dust all over the box with NO fingerprints! Save yourself the money and go to a corner lube shop, the price is lower and they will at least vacuum it for you there...lol. I emailed the owner, Ron Ewer, who is listed on their website and never received a reply, it has been over a month today. I proceeded to file a complaint with Ford customer relations and they still have not contacted me. I finally brought it to the attention of the GM, Patrick who pretended to care, but did not offer any solutions. NEVER AGAIN! While I was there for hte maintenance I went to the service department and told the service advisor how my truck (2010 F250 6.4L Powerstroke w/ DPF) is making black smoke on acceleration and white smoke intermittantly and he advised that this is normal! This is not "normal" so I spoke with the service manager after being told by two service writers how this is "normal" and he agreed that this is not normal. Too late, I have no faith in a dealership who either lacks knowledge of their product or will lie to you! They proceeded to advise me that they could not reproduce the problem, I watched them start the truck to drive it around front to me and saw it smoke and it continued to smoke. I then took the service manager for a ride and showed him what it does and asked if this is enuff proof that it smokes! I have heard that Von Der Au Ford in El Campo has a much better diesel tech on staff that can actually fix stuff, I will find out soon!

Jerry at Legacy Ford was a pleasure to work with. He listened to what I needed in a vehicle and was able to work out the perfect price for me and my family. The finance department made the purchase of our used vehicle quick and easy. I was able to drive off the lot with my new truck within 3 hours of my arrival. They even gave me a full tank of gas. Awesome!

Great experience! Thomas in service was awesome and very informative. Definitely will going there from her on out!

The customer service representatives are always nice and courteous. They make sure I understand all that is being done to my vehicle. I never worry that they are trying to inflate my bill or add services that are not needed. It s because of this I will not go anywhere else for car repair or maintenance.

Thank you Beverly in the collision center for excellent service and communication throughout this transaction. Definitely made it easy. If you need some body shop work, go see her. Don't waste time anywhere else.

Best price and exceptional service hands down!! They made my car buying experience such a breeze. The sales manager and staff are amazing!

I got a recall notice for the airbag on my car in July and scheduled an appointment to have it replaced. I made arrangements for a ride to work since I work outside their shuttle area and left my car at Legacy Ford in the morning. I got a call later that day that they didn't have the right parts for my car so they couldn't do the replacement. I was told they would call and reschedule once they had the parts.

I checked with them several times and was finally told on Dec. 11 that they had the parts for my car. I set up an appointment for Dec. 26 to have the airbag replaced. Since they were going to be closed for the holidays, I called on Dec. 20 to re-verify my appointment. I told the man on the phone that I was bringing my car in for an airbag recall and he confirmed my appointment was in the system.

I brought my car to Legacy Ford on Dec. 26th for my appointment and was told they were not doing recall work for the next couple of weeks. I was very upset since that was not mentioned when I called a few days previously. When I asked why I had not been informed they would not do the work, my answer was a shoulder shrug.

Obviously the service department representatives do not care about wasting their customers' time. They have my phone number and email. Someone could have called, emailed, or texted me or told me when I called to verify my appointment that they would not work on my car. Instead, they waited until I showed up for my appointment to let me know. That is very poor customer service!

The best car buying experience EVER! If you want a great deal and a honest answer to all your questions see Pete! He made it easy and went above and beyond to make sure we left satisfied and happy! Even Tony in finance went beyond making the paper process easy! My husband and I will definitely be referring anyone looking for car to Legacy Ford.

They didn t order parts for my very common recall before I brought it it even though they knew that was the purpose. They didn t even look at the car for two days and then decided to order the parts. They never called to report status when they said they would. So it took a week for some that took an hour to do. Arghhh. They certainly don t think in customer friendly terms or think at all.

Editing this now because the car had a leak from the factory, which Legacy had to have known about, or at least had to have seen before they sold. The truck spent 3 weeks at the dealer for leaks and transmissions issues. They finally found the leak. Back windshield replaced. Requested that the carpet be replaced because of mold. Ford denied it - only shampoo'd the carpet. Sold the vehicle 7 months after buying it because it was disgusting and smelled like wet dog. Could have been prevented if Legacy was honest and told me their was water in the brand new $40,000 truck that I was about to buy.
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Chase Miller helped me out when we got to Legacy.

What can I say to express my many thanks to Ron, Lance, and Joe?!?! Y all gave me the most for my trade, knew where I wanted to be in price and payment, what I wanted in a vehicle and got me exactly that!!! They were kind, responsive, and best of all forth coming and honest! No offense boys, but that is hard to find in car sales! They even delivered it to me!!!

My husband s truck will need to be replaced soon and we will be back! Thank you again and God bless all of you!!!

Noe is great! I bought a car from him 2 years ago and I referred some friends and family members to him. He will help you out!

If I could give less than a one star review I would! I went on Kelley Blue Book to get an instant value on my truck. A cash offer. I was offered $6800 from Kelley Blue Book. I get a phone call from Legacy Ford in Rosenberg, telling me they would love to evaluate my vehicle and that they beat Kelley Blue Book offer, because Kelley Blue Book tends to lowball. So I ll make time out of my day to drive 45 minutes from Katy Texas to Rosenberg. After sitting there and checking out vehicles for over an hour, they bring me my offer. They offer me $6000 for the same vehicle that Kelley Blue Book offered me $6800 for and Carmax offered me $6500 for. I mentioned that to them and they told me that my Kelley Blue Book value was $5381. So I pulled out the paperwork that I kept from each place.
All I have to say, is Legacy Ford it is a bunch of crooks! I have worked in the car industry, I have sold cars, and this is an absolute atrocity! Do not buy a vehicle from them, do not trade in a vehicle! The vehicle I was looking at to buy, the price said on their webpage and on the side of the vehicle one price and they tried to add on $1500 more for the same exact vehicle before tax. They said it covers they are handling of the vehicle while on their lot.

Great bunch of guys at the quick lane took care of my first maintenance for a new f150 purchased at legacy in july 2019. Also, a huge shout out to Valentino A. at Legacy for taking care of my recall notice issue right on the spot. Very nice and extremely professional.
My experiences so far dealing with various Legacy Ford Personnel starting this past summer 2019 when I the purchased my truck to now have been very positive.
Thank you!

We brought our 2014 Explorer in for service at Quick Lane at Legacy Ford on a Saturday morning at our appointment time. We expected to settle in for a long wait, since this was our 30k-mile service. We were in and out within the hour, and our request to leave the windshield washer fluid low/un-filled was respected. It's easy for lube techs to rush through the topping-off of fluids, but because we use a specialty fluid, we hoped the team would mind our wishes. No more doubting these guys - we were thoroughly pleased with the service!

Great experience. Gave me a great deal. The salesman, Mathew was very helpful and went above and beyond to make sure we were happy with our car.

My experience was the most positive time at a dealership that I have ever had! From the moment we stepped on the lot, to the moment Lance Waugh completed my financial package and I drove off the lot with my new car, it all was professional, and courteous!

There is no other dealership I would rather buy a car with. The service from start to finish was phenomenal. The staff and salespeople were kind and did everything they could to help me and fit all of my needs. I am so grateful. I now have the car of my dreams.

My sons truck was there in their service department for eight days just to be told there s nothing wrong with it. They were nice but every day I was promised it d be looked at and I d get a call by morning. Very frustrating...

I love legacy Ford! Second time buying a car from here! Fast, easy, and nice process. Also got me a good rate!!!!

This place is is and well run. I was there on a Monday with lots of cars/trucks coming in for work. Still got in and out fast with a rental from Enterprise. Good job Legacy.

Had a great experience since I walked in the door. The service for my vehicle was done in no time I was in and out... Thank you.

Great experience in and out in a few minutes service on my vehicle

This was my first time buying a car, Carlos Mora was great to work with. He took the time to explain how credit works and my buying power. I got a really nice white Fusion and I will definitely referred my family and friends to Carlos at Legacy Ford.

Just recently purchase my fifth car a 2016 Ford Mustang the service is outstanding, I referred my son and his future wife and they purchased a 2016 Ford Escape.

Would recommend them to all my friends and family they are top notch and fair price!

Frank and Drema Gladman
Transamerica Financial Services

Great Sales Experience from the whole team! We were able to to get through the process without feeling pressured or hurried. Ryan Jimenez was a great help! So was Tony, Mr. Stephen!

Had the tires rotated and oil change; all was good! Except thastAll was good...except that evening I was driving and saw my headlights were not working. Headed home thinking a fuse was blown! After some tinkering I checked the head light switch and and found it off :( It had been on 'auto' since the day I bought the car! I would have thought the 'mechanics' would have known to leave the switch on auto! No harm done...just 30 mins of troubleshooting! :)

Joe and Cam (rush hour) they did such an amazing job taking care of my family and finding me the perfect mom car. We couldn t be more grateful and appreciative for these two guys we will definitely be back to see team rush hour!!!

At The Beginning i was used because the car was not going to be on time. Then the gave me the car the same day. Additionally they lowered the total price around $40

We received Great service from Thomas. He was very knowledgeable and delivered as promised. The only issue I had is that Automated system transfers the call but it goes to a voice mail which is strange. I had to call multiple times and get the operator.

Makenzie was awesome to work with, she went above and beyond!

Fast, efficient, and worth the time. Customer service was off the charts and salesman was beyond helpful. Would definitely recommend.

Costumer service great, I personally work with Tammy she's very good, my car was fix done .

The best attention and honest that I never feel in any dealer. Carlos and my friend from Louisiana (Financial guy) did a great job. I m super happy with my new car and I hope the best for them. Thanks so much

The #1 Very Best ever experience we have had at any dealership ANYWHERE!!

Went to Legacy ford after trying multiple other ford dealerships, I was quickly greeted by salseman John Shipley who was kind and very informative on the two trucks i was interested in. I did not buy anything but i will return to dealership when i am ready.If you are looking to buy a new truck from ford i would recommend legacy ford great sales team.

I loved the no pressure atmosphere. Being a woman, I've always been skeptical of dealerships. Everyone was very professional, courteous & listened to what I wanted.

This is pertaining to the parts department. Those guys will go out and beyond to help you. I've been help by Jessie for years now. This is my go to parts place for OEM ford parts. I rather pay up in person than buy online, you can't that level of service through a computer screen