Lebara Reviews

expensive to call overseas, Used to be cheap.

Network is ok.

I won't Recommend.

Please try optus or telstra.

RIP-OFF DON'T BUY!!!!!! If I could I would give it less than a ONE.

I just offer you to value a conversation with the customer service.
I asked about a certain problem regarding my pay-as-you-go number (not registered number, i have just bought the card in a street). There was the message that my number out of net work connection. The number did not work.
What am i suppose to inform? I think just the number. What else?
But an operator said that I had to go through the ... "security questions" ?! What are the security questions ?! with pay-as-you-go number? !!
I tried to explain it. I was provided with all necessary information and expected my problem with the number.
She has listened to me and again repeated as a robot: "You have to answer the security questions"))) Hahhah))
It was a conversation with a real robot. I was not sure what to do. robot - You have to answer the questions
I was feeling as this Lebara girl was trying to use me, pulling out all the information from me and did not provide any useful service.

Service "at altitude"! Phone support - chargeable.
You ask for help, and to you in return the robot girl (she certainly in real life, but behaves like a graven image) asks stupid questions about your personal data.
I tell her, a tannic, that the pay-as-you-go number is not registered, what information does she want to receive, if this service does not provide for the availability of personal data?
"No," the blunt creature answers me, "you MUST (that's not exactly what I should be!) To answer the secret questions.
I told her: "You tell me first why the number was not on the network, did not work, and then maybe I'll tell you what to do"
No, again: "You have to answer secret questions"
And nakaya kanitel 'meaningless for 15 minutes.
I have such a glimpse that I'm not the client whose money they exist, but their employee. Me prosoto want to fuck, pull out all the information just about anything.

How can you give more than one star? 0 customer service!!! You have to pay 19p per minute to stay on Hold!

Their customer advisor Priyoshmita is amazing and managed to solve my problem right away! Thank you once again

Have been trying to contact customer services for days now. Customer services telephone numbers are very difficult to find on the website and then the numbers do not work.

To flee. When we recharge our credit flies before the announced date. In the end you recharge but you never take advantage of your credit. A lebara scam

A week ago I asked for my Tesco Mobile number to transfer to my Lebara number. I had a voice message today saying it was done. It wasn't. In the text message, that can at about the same time, Lebara say that my number has transferred. In fact my temporary number has been transferred to my temporary number!!!!!!

Always have network issues, slow internet speed. Strongly recommended not use in UK.

AVOID THIS SIM. Customer service number doesn't work, tried checking balance tells me to press1, so I pressed 1, tells me again to press 1 and I did. Message repeated 3x and hangs up. Checked balance thru text message, sends me a zero balance after recharging $99.8. First recharge, bought in the shop. Thought recharge voucher not working, went back to the shop and asked. Voucher is working, Recharged using voucher first. Lebara sent confirmation that it was successfully loaded. Tried calling overseas, unable to call as it tells me I have insufficient balance when I have just recharged $49.90. Tried recharging online for the same amount as I needed to call family overseas and will try to contact customer service once available. Received confirmation that recharge was successful and checked bank, I was successfully charged! Tried contacting family, and again, it tells me that I don't have sufficient balance to make the call. This is very distressful and frustrating and you don't have available number to contact to fix the problem when you need to. There should be at least few people working 24 hours to help your client with recharging problems. I will never used lebara again!!!! And won't be recommending it either!!!

Helpful advice which is not available anywhere else on the Lebara site. Got my last renew refunded as I had left the country.

I spoke to Ashwin @ Lebara Customer Care.... After a long time spoke to someone so jovial, full of spirit and very helpful person. He went out of his way to understand what my requirements could be and ensured I get enough knowledege of the product.

Thank you for the help I received today from your customer service representative. He was so helpful and really pleasant to speak to. He took the necessary details to transfer my old number in a quick and professional manner.A really positive experience.

Easy, straightforward service, value for money services.

Competence, politeness, manners, ability to listen and solve the problem! What else would you expect from a Lebar's team? Best example for other mobile networks!

The online chat was fast and solved my problem, thanks you 10 out of 10!

Mehula has been extremely helpful and professional in helping me port my number. Five stars

I was very pleased with both the quality of the service and the price. The service was up to standard and I really got what I needed. Prepaid mobile service exactly as it should be.

My phone got stolen I been trying to ring customer service number and there are 100s deferent numbers on Google for lebara and none of them work some of them ring and it gets disconnected no one answers..
Obviously only the reason behind that I can think of is because every time I ring from my mobile they charge 50p per call to customer service.. and now I'm not using there 5588 number instead I'm using a landlines number and I belive they can not charge me 50p for that call so they rather let it ring and not answer
So annoying once I get through I will get the sim blocked and move on to lyca or something

Ported my number no problem, got bonus credit for doing so

I needed to get my Stac sorted but apparently if you get sim only you can not get Lebara to sort it, they can only do a stac if you take out a contract with them. This was explained to me by Nisha a patient lady, so I had to go and change my stac code to a pac code. I was asked a few security Questions then Nisha sorted it for me, I did this on Saturday afternoon she said it will transfer on Tuesday I was very pleased with the customer care. I was guided through the process very patiently, thank you. I had to contact Lebara again today I lost my phone as my porting was going through, I spoke to Iqbal, I gave him my details then waited 25 mins with no reply I messaged him a few times and got no reply not happy. I had to start again this time got through to Nitisha she was superb sorted my problems for me, Nitisha was very courteous and helpful she deserves a pay rise, and if possible can Lebara second her to Virgin Media to show them how customer care should be done. So thank you for sorting my self made problems you are ace.

Lawrence Fallows 10/03/1953

My experience with Lebara is nothing short of terrible! They are criminals !!!!
I bought lebara for emergencies if I went out for a walk outside the door and that I would be reachable on the way. from 10 euros and then you get 20 euros
When I was on the road, I had to call my daughter (it took less than 2 minutes) and then my phone said right back. for 2min? this could not be true I thought. I google Lebara and it was already confirmed by other people. Pfff 13euro just gone. but ask for lebara customer number) I already read that it was screamingly expensive and that you could wait half an hour and not get a normal reply. word and after some short questions she gave me my customer number. (the only plus of lebara was that woman from the chat) TIP for people who ask if something should be obtained CHAT WITH LEBARA !!!!! IPV BELLEN ... saved you a lot of money and few irritations !!
Lebara itself does not even have a network!
NEVER NEVER LEBARA FOR ME MORE ....
Now keep my own phone number and an abbo of 13euro KPN
Cheaper than that entire Lebara !!!!!
And there are also good reviews to read at trustpilot, but only foreign names, so also my reservations ... overall, more than 70% unsatisfied all sites taken together !!

By far one is the worst customer service you can expect. It is astonishing how customer service for the same company can vary in London compared to Melbourne. I have been using Lebara AU in Melbourne for 6 years and could not stop raving to friends about their great service and customer care, however, once I decided to use in London it has just been a nightmare . They say something will be fixed in 2 days and you still have to chase up with them after a week to remind them that they have not processed it. In addition, you ask customer care to stay on the line to check if the new functionality works before hanging up and they say that cannot wait for you as they need to take another call. Instead, they ask you to go to nearest mobile store to fix your problem.

The idea of this review is not to attack the company but to start fixing their issues and learn from their Melbourne team on how to better service their customer. Otherwise, it won't be long before you lose more customers.

Quick and easy setup. Fast response from customer care.

I really don't give just one star unless I have experienced something terrible.
Some time ago I approached a group of boys and girls from Lebara with blue jackets from Lebara at a Alexanderuim shopping center in Rotterdam that they had a Lebara campaign: namely a Lebara umbrella. A lebara thermo bowl and a top-up bowl of 20 for only 10! ! !
I buy it and once I got home it turned out that the top-up buddy had been neatly opened, scratched and used, felt heavily fooled by Lebara street vendors .
Ever since, lebara has had a very negative image with me .
This is a warning for everyone !!!. Be wary when you buy something from Lebara, anywhere?
I think Lebara is just a black hole !!
Unfortunately I had to give one star otherwise I could not write a review. They are not even worth one star
Lebara is not a telecom provider but a bunch of criminal scammers gang

Dont waste your time nothing but rip offs we spend $100+ a month and when there services are down and its not letting you recharge they treat you like scum offer you $5 wow cheers muppets..... lyn at the call center is so unprofessional floor supervisor louisa wasn't any better help just gave us excuses on its not lebaras fault its vodaphones stuff up lmfao you just lost 2 oof you most loyal customers have a nice day

Excellent service and quick troubleshooting for the known issue. Highly recommend to talk over chat messenger!

Bit slow to initially get through to the Chat system, but the agent was helpful, answered all questions and had good knowledge.

Poor service, lies about rate, will never use again

very helpful is I have given 5 stars for (Nitisha).

So I need to top up my credit for the next month. I had incredibly frustrating experience try to pay on-line with my master card debit card. So I tried calling them from my phone; but the calls were not getting through; last resort I tried contacting via twitter; I initially had a response, but now nothing.. there is no why no for me top up my sim.. I will have to leave this provider.

Rahul Simon helped with my 4g activation quickly.. totally happy with his advise as i called multiple times before to fix this and no other representative could help. The fix was simple reset of the apn but other reps went about fixing it a complex way.

But eventually rahul simon fixed it in 2 mins .. he is the man !!

Drama, sister-in-law had a prepaid phone with Lebara as provider. She only has the phone for emergencies, so uses little credit. Still, she needs to top up once every 2 months, even though there is more than enough calling credit on it. If you do not do this, your phone will be blocked. duhhh. I bought her a SIM card from another (better) provider and indicated that she wanted to keep her number. Now Lebara does not release that because the number is blocked .... In addition to the 20 euro credit that was still there, they are now also taking her number. LEBARA ...... NEVER MORE !!! Fraudsters !!!!

My experience is extremely positive. I bought a sim for calls abroad (to France specifically) and it works wonderfully and with super competitive rates !! The most economical company!
At first I had some problems with the phone because I thought it was totally released and it wasn't, so their card didn't work and I blamed them, they still took great care of me and showed me very quickly and efficiently what the call was. trouble. Phone change and problem solved. They attend by phone and by mail.
I would just put a little snag, sometimes when I call my friend another number appears the same as that of another friend, as they have explained to me in Lebara is that when the lines are saturated they divert calls from another number created by them, this creates a little mess for my friend who has 2 different people with the same number and it is not the real number of either of them.
I am very happy with Lebara and I would recommend him without hesitation.

Be careful! Don't use online top up and give your bank details! So difficult to stop! If you've got account you can press unsubscribe and for 'unknown' reasons it's On again next time you check your profile. Customer Service Help line doesn't exist! No email, no chance to speak with them for help! I'm currently communicate with them by sending letters to post address in London which takes ages!!!

Very good customer call center and fast sim replacement (2-3 days). And of course a very good price for flexi packages.

100% crap. Call rate in EU is cripplingly expensive. Data service in EU is very poor and expensive. Never again.

Lebara refuse to provide PAC codes - Meaning you can not retain your mobile phone number when you leave, and you will want to Leave quickly as the Customer Service is shocking.

Ridiculous !!!!!!!!!!!! Activate my number on any random person and then they say to me that I am no owner though I am owner of this number for 5 years is just ridiculous. In addition, when I am abroad I always withdraw internet and money although I have foreign packages.

Had a conversation with Rama...he was very polite, patient and helpful in resolving my issues....got a valuable customer service...keep it up...God bless you...All the best

Agent reactivated my mobile and restored my old balance back. Can't ask for more

Lebara is made up of incompetent, money-loving parasites who tamper with hidden fees to customers. To the permanent begging calls to conclude any contract can. Fingers away! These scammers do not even have their own telephone network.

Just had some exceptional service from lebara customer service agent Ain. Would highly recommend her for excellent customer service

Every time I needed support the costumer services supported me. Never I had problems

A very big thank you to Joycee who is an advisor for lebara, helped me with the request and was very fast and polite. happy to be with lebara :)

Exceptional agent and service from Ain of lebara customer service very knowledgeable agent and credit to their family would highly recommend.

Great job, Jaffar, thank u very much. So effective !

Customer service was very friendly only call time takes a long time

Just cheap from customer service to the services, despite Lebara's own fault, customer service does not respond to the request, break the card immediately, now you can get a cheap offer from any provider

no internet roaming in europe
from uk to france

TERRIBLE Customer service. Near impossible to get through unless you hold for a lifetime. Even then the person on the end seems of very little help. Would NOT recommend.

After 15 attempts to request PAC and no reply [after nearly 2 weeks of attempting] decided to phone direct from landline ..[19 pence to talk to customer service folks from mobile or landline!] they asked me to phone back in a couple of hours as their system was "down"...to open my account web page takes up to 10 or 12 attempts at signing in to get page open then shortly after account page is open it closes again and I have to sign in again! ... its all very tiresome... I do not recommend subscribing to Lebara...

The worst phone provider ever!
not only expensive but also retarded, i hate it with all my heart!!
I paid 10 euros and never received them

Waited a short while for an agent and then excellent service.

this is the worst ever mobile provider .you call their customer service and they act as if they are doing the customer a favor. They are rude and will tell you to call back whilst your problem is not solved, because they want to pick another customer. they care about the amount of calls they pick rather than the satisfaction of the customer. I wonder if they are trained.
you even ask a simple question and they beat about the bush. i have spoken to about 8 different customer service and they are all extremely rude.(German customer services).will never recommend this provider to any human being.

Pay peanuts, Get monkeys!
It took me 5 attempts at calling to speak to anyone without the phone system hanging up on me to transfer my PAC number. It took 3 attempts with technical support (live typing chat) to try and get the internet working. They asked me to try another phone. I did't have one to hand. I said, if it works on another phone where do we go from there. They said it means my phone is faulty. I already told them that I was using 4G on it with EE until last week. I've now got my PUC code and a refund on the way only 8 days after joining. WASTE OF TIME.

$#!@ connection abroad. Or if I'm honest there's NONE!!! So if I don't have wifi I can't contact anyone! AVOID!!!!!!!! Oh and I'm going back to o2. At least they provide what is promised!!!!

Just joined lebara...Amazing customer service.. Hope the experience with network is the same.

Worst service in the world. And cheating the balance credit day by day. Most of the time our credit disappear come to nill balance.

Fantastic customer service experience. I have never been disappointed with the professionalism and service these guys provide. The customer service is based in Pune, India and they are absolutely brilliant. Heads up and a big shout out to whoever took my call at 12.30pm on 9th March. You are killing it. I was struggling with the issue for the last 20 days. So good to be at full functionality again.

Terrible. Never again. Terrible service, terrible customer service and they straight up lied to me. If i could give it a worse review, i would. DONT BUY LEBARA

I needed to resolve an issue in my account settings and customer services were very prompt and helpful.

excellent customer service. Easy and quick to resolve the issue.

Thank you for a nice customer service Nitisha. Small things matter

Customer care service was really helpful to clarify my queries. Thank you so much

Kristin was very helpful, professional and friendly. Everything went fast and smooth.

I am giving you 1 star because i can't give 0. I have ported my number to Lebara but i can't call anyone, i can't use internet, i can't do anything. I've contacted Customer Care, they said the portation has been succesufull, but i can't use my phone. I can't even connect to Lebara app. I have one week since they are telling me that they will solve the problem and nothing happend. They said they will call me till the end of the day but they didn't. Next step it will be to port my number to another network.

Excellent service in live chat Lebara. Very prompt; low waiting time and solved my concern easily. Friendly service by Nitisha. Thank you

Thanks for Rahul Simon for helping me sort my account with lebara that quick I really appreciate your help Simon

New to switching mobile provider Iqbal at Lebara provided me with all the info

Hi. Just to say that the service I received this morning by one of your team, was to a very high standard & thanks to the lady who I dealt with on the phone.

Not impressed... wasted my time and money.. Sent numerous requests and no response.... topped up 20 pounds and instantly lost signal, can only make emergency calls

6 days, three promises to port old number, still not done!

I had recently run into an issue where my phone and cards were stolen from me. I reached out to Lebara as quickly as I could to cancel my SIM card and not only were they understanding, but they were kind and EXTREMELY heplful. I have never had such quick and easy service and I highly recommend this provider for anyone - especially if you're traveling from the States. Nitisha was very professional in making sure I was the owner of the SIM card and was able to rectify the situation in a matter of seconds. Thank you Lebara, Nitisha, and everyone else at this company!!!!