Lebara Reviews

I am so happy with the service provide with me Thank you so much lebara...

Best Customer Service, Nitisha from Customer Service was very helpful, she quickly resolved my problem with login to MyLebara . Thanks once again

Terrible, too expensive. Just few minutes call and credit finishes.

If there was zero star I would click on that when you call it is not 1 cent per minute but about 3-5 euros so DO NOT BUY

Very helpful adviser, explained everything clearly!

Best customer service, especially Ain Fatima is the most amazing customer service representative I have ever come across...

I had 21 euros in the Lebara account, which disappeared without a trace. The chosen package does not reactivate the date and time that Lebara boasts that reactivates by email. The last time was reactivated after 24 hours. The Internet has a speed of 3-15 kb / s with the paid account. It's an internet dating from the Stone Age, when messages were sent from the tent to the tent. The simplest applications are barely going. I recommend a visit to Romania, where in the brains of the mountains, in the midst of the wild Vodafone and Orange have true 4G.

Awful. Paid for a SIM with top up from the website and never received it. Cant get in contact, so had to take it further into a claim by Paypal, and even then they never replied to the claim. Luckily got my money back but only because of Paypals good service. Terrible customer service!

Good quick
response to enquirey.

After doing all search for APN settings and doing it correctly as mentioned and trying all option internet of 30 days validity does not start. MONEY is waste and more annoying is they charge 19 p per minute even to call their customer service. VERY BAD LEBARA

I purchased a all in 4 gb by mistake I ask to cancel it and get refunded but one one the advisor make a mess she cancel my gb and my international minutes! Now I don t have received any money back and I don t have any tv and minutes to my plane this is a scam!!

Lebara is very difficult to use and set-up. They make it almost impossible for you to cancel service and do not opt for the auto pay. I will never use this service again.

I would give you 5 stars, however I am loosing reception in Droitwich Spa while commute to work and also on Hampton Lovett Estate very bad signal.

Lebara will save all your card information, offering no option to delete card details. The site is also setup to auto renew making it very difficult to opt out of it.

When you are making payment in advance there should not be any need for store card information. Wondering also how GDPR is being taken into account.

False advertisement! The website does not work with Explorer, it does not work with Chrome, it just does not work! However you can only apply for their offers online! Customer support could not do anything from their end, only repeat one and the same thing ''you need to do this online''. If you don't do it online you need to pay double- and that is what they want!

I WOULD GIVE ZERO STARS IF i COULD. AVOID AT ALL COST. BIG SCAMS. THEY WILL MAKE YOUR SIM CARD STOP FUNCTIONING AND BLAME YOU FOR IT. THEY HANG UP IN YOUR FACE WHEN YOU CALL CUSTOMER SERVICE. I LOST 70$ in a FEW HOURS

Nitisha, was extreamly helpfull and kind during the issues I had initially with the service. Thanks to her I decided to stay with Lebera :)
Kind Regards,
Anna

I changed because I hate Vodafone. I like it better and it is cheaper

Excellent customer service, everytime I ask something its gets done in seconds.

Terrible service trying to call customer service call dropped all the times always computer says press this to proceed further but call drops terrible service... Don't want to work want to make easy money, wont recommend to anybody

Just joined LEBARA, yes very pleased, customer service very good, helpful and friendly.

Monon is very friendly. Great service! Solved my query straight away

You seek out some customers that can save you money by sharing much fewer GB of Internet access than you can recruited. That is why such a cheap offer is propagated in order to attract many new customers so as not to attract attention.

Within 6 months I kept calling and complaining about why my internet was so ultra slow, although, funny enough, the offer is called "Ultra Highspeed" (unlimited / no speed reduction). Even videos with a resolution of 144p could be loaded. Every time they managed to fool me when I called. It was said that all customers currently have the same problem and it is due to the "Internet radio antenna" and that I should call again after 2 weeks if it does not improve. The problem persisted and the employees looked for new scams and excuses to keep buying time. And unfortunately you have made it time and again ... by extreme slurping, apologizing, etc.

And when you noticed after a long time that you had no more excuses, they said that you are now sure and that the system shows that my SIM card is broken and that the same thing has happened to other customers (as be it normal).

I could have saved myself all this agony and time by quitting earlier, but on the one hand I was too gullible and on the other hand I had just moved and under all the stress I had no desire to re-register anywhere.

I was needing a new card to not pay so much roaming for international calls. I researched and found this service. They have very good prices but I believe they could be better. The fact that the SIM card is free is already a big plus.

Quick chat and got to the resolution of the issue with clear instructions. Thank you

Worst network ever, bad signal, bad customer services. Had an issue after porting my number hasn't been fixed in 1.5 month...
After I left the network a week after I've been charged on my bank account like i was still using it even if I took out my number from their network which I've used in past 5 years.they're answer was we're sorry that you feel like you was changed for nothing...
I do not recommend it to anyone...

Great Service, just in 5 minutes all cleared ,up and running ! Used them abroad in DK, DE and FR everything works fine , Recommended !

Matter resolved by Nitisha quickly and efficiently to my complete satisfaction

Nitisha helped me to solve my issue.. thanks for thw service and support.

Awesome mobile cover! I just loved it! The mobile cover is looking fabulous and is perfect for my Redmi Note 5 Pro. If you also need mobile cover, try this company s back cover at once.

Today I had to activate my new Lebara sim card and I have been helped by a lady called Nitisha. She was friendly and has activated my sim card immediately. Also has organised the transfer of my old number to Lebara.
I am very pleased.

Lebara has got great deals, but first of all, helpful and very kind employees.

Terrible Terrible AWFUL !!! WOrst costumer service ever and poor communication skills

I bought the package for international calls .. I arrive in Italy and there is no way to get the cover .. they are thieves and should make a bad end .. Bastards!

Just transferred to Lebara, first I will use it then post another review but the customer chat experience was good with Kristin.

Absolutely appalling service, even their online chat is appalling as the customer service "person" "put the phone down on me" as they are incapable of answering or sorting out basic problems.... Another customer lost by this awful company, and i would advise everyone not to touch them with a barge pole........

Very helpful customer service person, helped me with my query and explained everything clearly.

Great experience.
Rahul was courteous, knowledgeable and very supportive

I would like to leave feedback for Ain of lebara and would like to request lebara to make her a manager her skills are way too good for just an advisor. Her knowledge and care for a customer is A1.

Never order Lebara sim through their website. It doesn't get delivered and then you have to make follow ups with them. This is my experience when I ordered one before I went to Germany

Customer service is very good. My SIM was deactivated due to non-usage for more than 84 days and I contacted customer care and Kristin helped to get it activated again. Thank you.

STAY AWAY, NUMBERS GET STOLEN AND THERE IS NO CUSTOMER SERVICE. THEY ARE THIEVES

Poor customer service, 25min on hold. Ala you indicate this. Do you get a reaction back from: ,, yes so ?. "

Super fast customer service. reliable and affordable internet network. Value for money. Keep it up Lebera.

I only have the phone for emergencies, so I use little call credit. Still, I have to top up once every 2 months, even if there is more than enough credit. If you do not do this, your phone will simply be blocked. LEBARA NEVER MORE !!! Scammers !!!!

SIM card does not work .. I have to earn some money with that. And now 50 minutes on hold, I wonder if I will get someone on the line ...

Why is my call still being closed? I want to talk to an operator .. I have problems with the card .. why did I get my money and can only call from the lebara to the lebara for free? I also have an option enabled. I don't know what's going on with you ... you rarely get to see something like this

Spoke with Kristin

dealt with my query effectively and was all very easy

service was great for me

There is a lovely person to help people.
I can saying only thank you so much.

Transferring number over and was asked to write feedback which is a bit odd as I m a new customer and have not acquired an opinion yet.

The process to transfer the number was simple and supplied with the new SIM card. However when ringing the automated number, instructions of press 2 to register you number pressing 2 would keep repeating the same menu so I just spoke to an agent to get sorted.

My experience so far has been good and the reason for changing was the price was decent and the network coverage is from Vodafone which has better coverage of my home.

I will update star rating when I ve been with them for a period of time.

Hi
Mr pranav and aditya from customer services gave me a great service to resolve my problems
Really appreciate and I recommend Lebara to my friends and family

Great customer service, very helpful staff and the call didn't even take that long. I was very impressed and pleasantly surprised by everything. I totally recommend and let's not forget the value for money that they provide.

A really great network offering 4G coverage on Vodafone UK. Great value Sim Only plans that auto-renew easily on one's chosen card, so all the benefits of a contract without being tied down to one. Easy to use online account. An added bonus is some international minutes should you need to call friends abroad the old-fashioned way (I.e. not on VOIP). Would be nice to see Volte and wifi calling services added some day soon.

Scandalous service! August 28 subscription canceled, October 2 I was only able to switch to Vodafone and today (October 1) Lebara has terminated my subscription. So can not call, internet nothing. You have been on hold for half an hour and then you get a rude troela on the line that can only say: "yes, sir, that's how the system works". You must be ashamed of your KAPOT!

29.90 plan has worked well for me in Australia, but the overseas services used to be good now is too expensive, don't buy the mini-mega plan my $24.90 disappeared in one day!!! Will never buy overseas credit And do not use ur credit card with them, I have to cancel my credit card and get new one,

I recently made use of a pre-paid SIM while on a business trip to the UK and had no problem(s) either with the initial activation or numerous top-ups. Maybe I was lucky?

Great facility for lost chip recovery procedures. Good customer service

Excellent customer services took care of everything thanks

Couldn't contact libara to inform them that it's impossible to make a telephone call and if we managed 0new minute through it seems like the phones are drowning. We are family of five all of us have libara now we are looking to move to another company.

I really like Lebara network . Affordable top-up .Me and my family using Lebara for very long time ago.today I had little bit problem I emailed them and they helped me straight way Thanks Lebara and Customer service

I couldn't activate my SIM card. There were always problems with identification

Good customer service and solved issues in a minute

Website states there is a 10% off all online Topups with your NUS card - this is NOT the case. Instead, you're expected to call their premium number to learn that it was a temporary offer that expired in 2015. They don't provide call references either and apparently record all calls via an undisclosed call monitoring company. Spoke with Jafar on 07 January 2017. I wonder what else they are being dishonest about?

Has talked with SIMON & I solve my problems & he explained well. Really goofd job.

This company is specialised in ripping off it's customers. I wouldn't advice anyone to patronise them. They are bad business.

It is good conversation with Rahul Simon. Thank you

Excellent customer service. Today I spoke to Mr.Ashwin.I find hime very efficient in customer service .He understand issue quickly and resolved problem immediately.Thanks Ashwin for help

Ms mepula has been extremely help when Calle to request I new replacement SIM card, it normally take 3 working but made it in 24h to reduce my stress and anxiety at no cost.she is been very helpful and really made happy

I bought a sim card 10 euro after opening the pack no card sim in the interim

Mehula is a.brilliant Customer Service and Engagement professional, I am extremy impressed with the quality of the valuable support that she provided for me quickly and efficiently. I would congratulate her if I was her supervisor.

It was nice speaking to customer care Mr. Rahul. He is very good in understanding customers requirement and provide a solutions

Very helpful and quick setup up assistance from agent Kristin.

Great service and manually fixed my call waiting feature within hours.
Will definitely recommend Lebara.

I had a wonderful and very helpful experience with the customer service advisor i spoke with today. She did a great job.