I just offer you to value a conversation with the ...

I just offer you to value a conversation with the customer service.
I asked about a certain problem regarding my pay-as-you-go number (not registered number, i have just bought the card in a street). There was the message that my number out of net work connection. The number did not work.
What am i suppose to inform? I think just the number. What else?
But an operator said that I had to go through the ... "security questions" ?! What are the security questions ?! with pay-as-you-go number? !!
I tried to explain it. I was provided with all necessary information and expected my problem with the number.
She has listened to me and again repeated as a robot: "You have to answer the security questions"))) Hahhah))
It was a conversation with a real robot. I was not sure what to do. robot - You have to answer the questions
I was feeling as this Lebara girl was trying to use me, pulling out all the information from me and did not provide any useful service.

Service "at altitude"! Phone support - chargeable.
You ask for help, and to you in return the robot girl (she certainly in real life, but behaves like a graven image) asks stupid questions about your personal data.
I tell her, a tannic, that the pay-as-you-go number is not registered, what information does she want to receive, if this service does not provide for the availability of personal data?
"No," the blunt creature answers me, "you MUST (that's not exactly what I should be!) To answer the secret questions.
I told her: "You tell me first why the number was not on the network, did not work, and then maybe I'll tell you what to do"
No, again: "You have to answer secret questions"
And nakaya kanitel 'meaningless for 15 minutes.
I have such a glimpse that I'm not the client whose money they exist, but their employee. Me prosoto want to fuck, pull out all the information just about anything.