Lebara Reviews

Ganz langsam internet, Netz verloren!!!! Schlimm kunden Betreuung. Seit benutze Zeit nur negative Erfahrungen. Online Roboter unkorrekt beantworten Online Antworten unfreundlich

I can't reach you. I lost my phone with your number. How to contact or block, I have not received an answer. They ask for my number to contact me, but the number is lost. Call the pillars. I do not recommend this relationship to anyone.

Complete disrespect for old clients. New clients have 2 times more Internet for the same money. I'm looking for a new operator.

Fraudsters.
Do not give them your personal information, they will just rob you. If there is another operator , use . The most bitter experience. They are extorting money from me again! I haven't used their services for 4 months now. And I have already paid more than 70 euros and they demand more, the help application does not work. Calls every time - a new employee and there is already a letter (pay 50.40 and 13.07 and 13.00) we will close the subscription, which says to close at any time - I paid, received an SMS you owe nothing more, and then they tried to write off another 13 euros from my card.
The application was blocked again, they said to the call - the employee was mistaken.
Thieves and deceivers

They are scammers and liars

DO NOT BUY, This only works in Germany, as soon as you leave the country everything is dark forest, there will be no Internet,

Thanks for the a service you always provide me its excellent as mostly always Mr aditya who help me hes great man thank to him and all. Lebara workers and lebara managent good day Al Jamel

The worst service ever... Don't waste your money with this cheating company.

Lebara helped me a lot this week, I had a little problem with my sim card, but they helped me right away. I would recommend Lebara to all my friends! Their sim cards always work, which is very handy!

It has been 4 days since I have received my new sim card from Lebara. it has been 4 days since I am trying to get someone on the phone to speak with.
Stay clear of this. thank God I did not port my number over to Lebara.

I received my free SIM in only a few days This is a great service for making international call. It is so cheap I love it.

Rahul Simon, was really helpful in porting my number to lebara. Also helped in finding suitable pay as go plans.
Thanks.

Customer Service Agent was rude, had little idea about the informations he needs to know and they still use premium 0870 number for customer services. Waste of time and waste of money. Worst customer service.

This phone company is a first class disgrace and every employee and company executive should be ashamed of themselves. Avoid them. They do not deserve your patronidge.

I have brought the card at airport for 25GBP, Its having 100mins of international calling credit, but it didn't allow me to a make single international call by saying you have used your all credits to make this call. I am unable to dial any customer care service number that is pathetic too.

Talked to an agent Iqbal on chat who was ready to listen and help so quickly I am amazed and would certainly use Lebara if the customer service is that great. Would definitely recommend to family and friends.

Having lebara for few years now not bad, certain things are very hard to explain to them, hope they can improve good company

Accidently I have been recharged twice the same plan...And I have contacted customer service through texts...Lebra's support team is so speedy nd dedicated to help their customers..I had a chat with joyce who helped me to sort out my problem...Thanks to Lebra team..

Thanks a lot Jafar for resolving my lebara internet issue..I was struggling since last week with this issue. You did the right steps and resolved it. Thanks

Short(ish) queue to get onto Live Chat -- but efficient and friendly when I got through. Resolved my issue quickly. Thank you.

Bottom line is they are dodgy. If you know how to avoid 'piggybacking' at payment online you might be ok. I would never give them your credit card details. Had read all the reviews and was worried but really needed a prepaid french sim for data so tried this bunch. As soon as we tried to pay online for our first data pack the paypal option didnt work properly; it turned out the website had somehow been compromised and within a few hours our credit card had been used to make numerous fraudulent transactions, resulting in calls from our bank and needing to cancel that credit card and weeks of hassle to fix it all. Do not access the paypal site from lebara's.

I have had nothing but trouble with this provider. Now my sim card doesn't connect. Cannot contact customer service because I can neither connect to the internet or even make a local call. I am now changing my provider.

Fantastic service from Rahul Simon!
Quick, efficient and effortless communication.
Thank you for your help!

Excellent customer service. Dealt with the issue and very polite and patient.

I lose my signal at every 5 minutes. If I call more then 3 minutes is stop in the middle of call. I think even your managers use vodafone!
When I call overseas all of my friends have different numbers on the screen, only my real number seems that doesn't exist!

They take 10pounds and don't give me everything don't use libara

Very helpful adviser, quick solution, thank you so much!

Terrible customer service, actually they haven't got a customer service at all.
You have to send an email, to which they always reply to some link in the web page which is useless.

Straight forward, practical and functional. Good business all together.

WARNING!!! TOTAL SCAM COMPANY, AVOID LEBRA LIKE THE PLAGUE!!!! PAYG sim card is blocked for not topping up enough and the money that was on on it is wiped off and in libras bank leaving me unable to track my vehicle and nobody cares AVOID, AVOID, AVOID!!!!!!!

You end up in other people's conversations, they are unresponsive, spam you, and decide some mobile numbers are invalid for no reason so you cannot top up. Their contact number doesn't work...should I go on?

Avoid all cost. Total rip off and unprofessional company, just pretending to be one. Auto renew did not work as they said, waste of money

Don't even know this company never heard of them stay well clear stole 20 pound out of my account reported to fraud absolutely fuming

My experiences with the provider are positive across the board. But maybe it is also because I was previously under contract with O2. You won't be particularly spoiled ...

Very helpful super service.
Thanks!

Regards

Marianna

Excellent help in re-connecting my number. Thank you!

Rahul Simon is a Great staff. Very Helpful and Eager to help customer.
All the best.

Mehula the customer service provider was very helpful, friendly, professionalism and efficient. She helped me with my query very quickly and efficiently. Thank you for the great service.

Quick & helpful customer service, however I shouldn t have had to use it at all if the rules on auto-renewal were made clearer!

Very bad customer service !!! They don't attend to you

Hi, I had used Lebara sim in london and Scotland , Inverness , i had family of four, and we all use extensively cell phone everyday for business and family communication Lebara has very cheap caling rates to India and other part of Asia. . So I had bought 4 sim. It was great experience to use, with in uk Lebara to Lebara was free and when we use international call, i.e. India and other countries in Asia wash quiet cheap, only the thing I must mention, don't use Internet , that might cost you a lot. Any way in Uk everywhere you have free Wifi, so you don't need Internet data to activet. We never faced any difficulty to network conection, it was very clear voice, even in Scotland high on mountains, and in the train .before traveling I realy had to work hard to find out which company sim to choos, also I read reviews , there were many negative reviews of Lebara , but I still choosed Lebara , bec twice I had used in swisserland and it was my good expernce that time also this time I had very good expernce , strongly recommending to Indians , and Pakistanis and Bangladeshi and afaghnis and other Asians .

absolutely terrible!!!!!! would never use again. Taken over 30 pounds of my credit and sim doesn't work at all. Customer service are amongst the worst I've come across. AVOID!!!!

Pinky @ customer services was very helpful. She was understanding, patient and very pleasant. She is an asset to Lebara

I am new to uk and i want to thank lebara n its staff for making my journey great here, i feel like i am in my own home country always feel connected to people,faculty is so polite.
Really thanks a lot, glad to have such a family n connection here

Set up and transfer of number worked well. Thank you.

Friendly service qFriendly service quick response RECOMMENDuick response RECOMMEND

Terrible way to waste your hard earned money.
I recently bought a 30 dollar monthly subscription from their website and due to the glitch in their system it registered me as 30 credit vouchers. And surprisingly, the credit went to zero in the second day.

# Poor network reception

# I never got 4G internet(I have no idea why the government is not taking action against them for the false claim)

# Rude Indian customers service operator

# Continues call break down

One way they are charging money for useless sim card. Buy it at your own risk.

Call for help went well. Customer service was professional and swift to my call enquiry. Keep on keeping on the prompt and swift services.

Shameful company its a scam. Network always down and no internet even in strong areas. Just spoke to another rude customer service agent who was so unhelpful! Lebara= The worst network in the UK. Avoid!!!

They where very fast and professional and helped me to solve my sim card problem.

Now twice credit and and my number gone !!
It is a very expensive way of calling.
6 months call 3 months to top up.
Nonsense everything within this time.
It is theft that you cannot do anything about.
They only blame the customer.
NEVER GO BUY A SIM CARD FROM LEBARA !!
Do not fall for it only costs you money.
Hope someday they will give me money back.
But I do not think so.
And customer service only blames the customer!
You can't do anything with it.

too bad for the customer service kind of slow robot ...but it is still ok.

Have got replacement sim being sent so hopefully will ger Lebara Sim to work then.

All my queries regarding a new SIM where dealt with very efficiently over the telephone by Een.
Many thanks to her.

TERRIBLE - terrible service. As a matter of fact -No service at all!!!!!
I am
Very disappointed. I lost 30$ and data never worked ... sucha. Trap and rip off!!!!!!!!!!!!!! Don't ever use lebara!!!!
I would rate 0 stars if possible but it's not

I had problems with my bundle all in one, Bundle did not work but wrote off data from calling credit. Searched contact with Lebara via chat problem was solved quickly.
Got neat credit back and also a new bundle that I could choose from.
This has lebara neatly and quickly resolved.
Good service is looking for the right way and will be fine.
For me just 5 stars.

Strange customer service! No one on the line after 50 minutes.

I found the whole process simple and easy. The operator was most helpful and very efficient. I may add that this was the easiest transfer ever. Highly recommended.

The international calls never got connected!!!??? If it was ever luckily got it thru, it was connected to somewhere else in the globe and definitely NOT where I intended to call! Worst of all, it took off the credit for the calls which I didn't make. cheap & nasty that it is! :( The customer service consultants (in INDIA or Philippines ?) are hopeless to resolve the issues, Rebecca, Emily, Colin, Elizabeth, Viola... either kept saying sorries or asked me to wait for 72 hours to see if it ever get resolved. I've made at least 10 customer service inquiries and still going on... ... ... ...

Poor customer service. Nobody will bother your email. I send twice for my problem in 16 days and nobody reply me. In the website, they mentioned that will reply within 2 working days. Where my replied email????. It not even worth for 1 star.

I bought a new lebara card and got the 15pound top up which according to their plan had 1000 international and national minutes free..
But it had nothing like that as while making national and international call it was charging money and all the balance was over with in a two days time..

Value for money , with AIO plans starting from 10GBP I get calling free to India , USA and Singapore and lot other . Free calls to non Lebara networks and 1 GB data .... Coverage is perfect so is the speed of internet . What more to expect ... I suggest all my friends to buy Lebara

It takes 2-3 days to get a customer service response over email, and they are closed on weekends. Tried to get a roaming package and asked a week in advance for help. Their email responses were not helpful at all. I was already traveling and used all my EU data so I and needed more data to navigate. I purchased 'top up' credits, which was apparently the wrong thing to do, and they would not refund me. So I had to use the credits for an available package. I have no idea how many EU credits it will give me... And I'm sure I'll be waiting another 2 days for that answer.
Not to mention the internet is VERY spotty. Works half the time

Not recommended for traveling.

My this experience with Lebara was very good. The advisor was polite and prompt to reply to my queries.
My queries were resolved in no time.
Thanks.

Excellent clear instructions from Ashish, when I called to port my number to Lebara.

I had two service enquiries on joining Lebara mobile. The man I spoke to was patient and put me right on selecting my sim only plan, which is available on line only! Also took details to transfer my old number in a couple of days.

I've been trying to speak to customer service for two weeks, but customer service hasn't been available for two weeks.

I have had some issues with Lebara in the past but have just received excellent help from their online support. Thanks Rohan

Ra Cruel customer service
German customer service without
Knowledge of German.
Long waiting times
No help with problems
Worst customer support
-----------------------------------------------
I would like to give-10 stars.

The customer service is a pure disaster for any employees with a strange Russian dialect and catastrophic knowledge of German.

Communication problems the person from customer service always uses the same sentences because the person from customer service (with his cruel knowledge of German) is NOT able to speak the language.

use a S.c.h .... Lebara card advise everyone against buying.

Ps I have been trying to reach this customer service for 3 days and have to talk to someone who doesn't even speak the language.

Suggestion to the company, please hire employees who are fluent in the language and who work in the German customer service.

Maybe it's a corporate philosophy .... Face someone who doesn't understand anything and can't answer - ALL PROBLEMS FIXED--

Great customer service although I had to wait a while my issue was resolved quickly thanks to Niitisha.