Lebara Reviews

I love their service, it was really easy to get my sim card. Just went to the local vendor and asked for it. Got the recharge within hours and started calling. I use my number for international calls and it is by far the cheapest option for me for long duration calls and this by itself makes the lebara number worth a lot more to me. I would recommend this sim card to everyone.

Worst providers in Uk, avoid them. Data not working properly for about 2weeks already.

Since joining Lebara last year found it very hard to get hold of someone in customer service, took me a while to talk to someone to get the 4G I paid for last year. Now got another issue and tried live chat, went through series of questions which required written answers, only to be told try later as they were busy - so I'll have to go through the on-line questions again. I'm trying to talk to someone in Lebara because after receiving a new pin number to access my account, my account comes up with "You are seeing this because the Lebara number associated with this Lebara does not belong to this country" and I can't access anything.

Company dedicated to extortion of money by credit card.

Lebara is the worst telecommunication company in the world! They have the customer service in Bulgaria, and from there all the clients are stolen by the siretlics specific to these dirty ones!

In U.K. This is the best calling card for India and the data plan bundle is very good .

I got a Lebara sim card at Gatwick airport. I regretfully bought a 30GBP sim card which was supposed to last me the month by providing me with 10GBP data. Alas, the following day my data plan was exhausted. Apparently there's some fine print explaining that you need to not only enable your phone but there is another step to enabling your plan otherwise your 30GBP is assumed to be pay as you go.

Their setup instructions are poor and seem to have tricked others after a browse of the internet. After discussing my issue with their customer service, it seems like they are aware of how this is broken, but they don't care enough to remedy the situation. Their advice was to give them even more money (!!)

I commonly get local sim cards and have done so in various countries across the world and this was by far the worse experience I've ever had.

I strongly recommend that you avoid Lebara. The setup instructions on a Three sim card are far more straightforward and their customer support far superior. The low reviews are justified.

Update: I finally got assistance from Lebara via e-mail. They were much more useful than their Twitter staff (which is most strange) and they accepted that I was not aware of the activation process and we've resolved it in a way I am satisfied. However, I'm still very concerned that I was only able to fix this because I am English speaking. I worry that non-English tourists not familiar with their brand and how it works could easily throw away money and fall into the same problems. Lebara - please work on your onboarding customers process!

She was so help me she's so friendly and so helping

Many network and signal problems. The balance was ending fast and the loads very expensive. Best three or vodafone

I am a new user two members of staff have helped me today... the first guy took me through some settings, sent me a text with the details and now my mobile data is up and running second chapo helped Me Understand why l was getting an odd looking notification ...great service.

Ask me information not correct , dont tell which one, later i remembered post code
1000 local minuts i bought finished in 5 days while i probably used 200

Had nice chat with customer service to restore my closed sim card...was so helpful and i appreciate it

Kristin was quite helpful and helped resolved the issue.

Customer service today was excellent. My sim was reactivated and I am very happy.

Without question, the customer care team at Lebara Mobile UK are second-to-none in their levels of professionalism, knowledge of their product, efficiency, and their dedication to their customers - 110% of the time!

Although they are great at providing quick connection via phone to an actual real person, who works hard to solve any issue straight-away, their website LiveChat service is absolutely exemplary - especially 'Kristin,' who has always gone above and beyond to ensure that my customer experience, and satisfaction, is always perfect!

I have no problem in recommending their company, service, and network to anyone and everyone - on every level!!

Fantastic!!

Switched to Lebara given their excellent EU and India roaming plan. Rahul Simon from customer service helped me to port my existing number and further advised to effectively use Lebara plan. I must say overall experience has been very smooth and given they use Vodafone infra, I am expecting the same network quality going forward.

While overseas lost internet access.
Spoke to Hansel at Lebara.
He was so patient and thorough in his instructions.
He rang back at the exact time he said he would.
Internet access restored.
I was impressed by Hansel's knowledge, communication skills, patience and kindness.
Thank you Hansel!

When I was asking for my PAC Code, they asked me a security question and they were really rude. They are very careless about their customers.

Brilliant service from Arnav of Lebera.
He understood my problem straightaway and resolved it to my full satisfaction.
Thanks once again to Arnav.

Unfortunately it cannot be lower. Currently listening for more than 40 minutes to: "Thanks for waiting. Stay on the line. We will help you as soon as possible." I don't think they have customer service ??

Worst possible service. Customer care is more worse. Seriously should be the last option for anyone looking for a new network.

very helpful and patience advisor, I had a good experience of using their live chat service :)

The company has recently sent differently the reminders or invoices, sometimes to the email address times as SMS. I suspect at least 30% look at the payment on the wrong bill (older) and then receive a reminder fee of 30 francs. You can always somehow extra money to collect but it does not tell me that there is no plan behind it but a great customer service;) That my 2nd Sim was locked (3 months abroad) and the number can not be retrieved is also a Great thing from or for Lebara (credit)

One of many cancels, but at any mistake when buying a top-up card they can not help anything and even more return the money, I strongly advise against.

Fed up , trying to my account log in, never successful, after lebara one day shut dawn , before was perfect everything, after shut dawn out going calling, I keep requesting customer care, no one helping me, just asking security questions, then I just waiting waiting and waiting, no one solve my problems, very very very poor customer service, I'm sorry, il leaving soon after my monthly plan last date, never back to lebara, very rude customer service, fed up ,

The SIM card is good - I am very satisfied.
The customer service does not hear my request and automatically repeats the same answer. My concern is not heard.

I have contacted costomer representative, Rahul Simon who given clear information and sort out my problems immediately. I am satisfied completely.

Disgusting Company if you can actually call them that .
Check all reviews and all are answered with exactly the same computer message .
Credited my phone with 30 pounds on a top up and it was gone within a few months .
You are simply asking for problems dealing with Scumbag con artists such as these .
I can not believe they are allowed to trade
And everyone of these vermin are needing gutted for bringing hardship and frustration on so many people

Nice that there are more alternatives now. So far I'm satisfied

After their outage yesterday I still don't have any service. I can't call nor use my data. Dear Lebara, you're an absolute disappointment and I'll definitely be changing operators. Just appalling ...

If I deleted my messages can I recover them somehow? Thanks! Is there any way?

I needed to port my old number from O2. Got super service from Nitisha, who also refunded a credit I had to make to get calls, since the account balance was not credited when I got my SIM

Rahul Simon was very helpful in providing resolution.

Excellent service from Rahul Simon customer service. Answered all my questions above and beyond. Very helpful thank you so much.

Excellent service best customer care of any mobile company Thanks

I was hoping there was lower than 1 on the service bar because this advisor at lebara makes his own rules and is very rude. Yesterday I ported 3 numbers to the network and today the guy is saying the rules have changed to 2 over night. LEBARA THIS IS BAD SERVICE FROM HANSEL!!!!

Very friendly and understanding customer care. Exceptionally good value for money.
Certainly would recommend lebara mobile to my family and friends@

It was very nice experience and Pinkey has helped intime to resove the issue

Bad service I've been with them for long time, need to call them to know about offers when they expires, they r not clear, all the family left lebara for these reason

Great service from Nitisha, good communication and excellent resolutions of my top ups

Very good customer service, quick and easy contact. :)

Not cheap. :((

ripping off

I would prefer vodafone.

Service and Customer Service is exellent.

Really helpful and friendly, if you're lucky enough an agent called Mathew, he is really helpful

Became a customer of Lebara through a USwitch exclusive deal and at first they seemed very professional, sim arrived quickly, set up was easy, there app is good HOWEVER I could not make calls, I could not receive voicemails, could not call on their 5588 number and each time the message was I needed to top up my account although the account is a 30 day rolling contract.

Finally made a call to customer service and then I realised the error I had made with this company, the operator simply did not listen, advised me nobody was in the wrong, it s just Lebara hadn t taken the payment! Was advised the complaints team would call me within 24/48 hours, and negotiate with me neither she or her supervisor could help, in the end she put my call on hold and never returned back to me, absolutely appalling service. Who has ever heard of a mobile phone company stating you would get a call from another department within 24/48 hours, in the meantime cannot use the phone,

For me the final conclusion deduced is there is inherent ineptitude in this company, for no other reason than, having emailed to the CEO, I received no acknowledgment or reply from my correspondence, so they must either be inundated with complaints or totally arrogant. Needless to say the call from the complaints department never materialized either. I have now stopped the credit card payments and am sure they will resort to heavy handed tactics and refer to their T&C s The motto of the story, if the deal is too good there is a distinct reason and this company gets a Gold star for ineptitude and arrogance.

Amazing network.. never had any issues... customer service is excellent.. I d fully recommend it.

Excellent chat, very helpful, all questions answered

Excellent customer service department. Short wait to be connected and service agent Simon was especially friendly and polite. My query was resolved quickly and the number transfer process was clearly explained.

I received my SIM card by mail, a mailing service confirmed 2 days later and for now nothing works!
After a customer service phone billed Frs 1.-50, they told me to wait another 48h
I took a subscription for a year !!!
*** 3 days after nothing works ***
Good with regard to the commissioning it is absolutely not necessary to take into account the received mails and even less of what tells you the customer service !!! When you contract your subscription there is a date indicated for indicative purposes, and this is the one that prevails. So counted about 2 weeks.

I would like to say special thanks to Aditya Jamkhandi

Very nice customer service, solved the issue in seconds. My sim was deactivated, she activated again in few seconds. Great !!!

Have used Lebara for a few months in Brisbane. I live near Fortitude Valley and use my phone around the CBD mainly. The call quality is decent but the mobile internet is horrendous. When it works it is acceptable but everyday it would frequently cut out or be far too slow. Based on this alone I have discontinued my service.

I was very disappointed by the customer care. Despite repeated requests to transfer my existing number from another provider, after two weeks of unhelpful email exchanges nothing had happened. I have cancelled my SIM only deal and will be looking for another provider.

Worst customer service..They re not even bothered
..No star should be given ..

The coverage is very good and the customer service was very kind

So horrible, they way overcharge you for roaming in Europe and then, when I challenged the double charge cut me off completely! Including my prepaid package. Can't log in to the website. Have been trying to work this for weeks, about 4 phone calls, with big promises. They charge you for the privilege of calling their customer service. They don't care about leaving you with no service. DON'T DO IT!

I bought 6gb on the lebara app and I was supposed to get 2gb free. I have used only 2gb and stopped working, saying that I used all the data when in the app shows that I still have 5bg, but I cannot use it. I try to find a customer service number and I can't find anyone to help me with this. Very frustrating and I don't know what to do.

Great customer service, fast, precise and like no other.

English- I bought a SIM card at Barajas airport in Madrid. The gentleman charged me 200 euros, more or less. (It was my first time in Spain and I was traveling alone. I was tired of the trip and did not know how to speak Spanish well, so the gentleman spoke to me in English. I was in a vulnerable position and did not believe in my instincts.)

The card only worked 2 or 3 weeks, although the gentleman told me it will work for a month.

My cousin also bought a Lebara SIM card in London. He could not use the Internet ... (year 2014)



The SIM card worked for 2 to 3 weeks, even though the salesperson said it will function for a month.

My cousin also bought a Lebara SIM card in London and he could not connect to the internet after the first few times ...

Changed to Lebara from another company where Mobile/internet reception was very poor,calls dropping most of times.Excellent Mobile and internet signal from lebara and very happy with Lebara service.Highly recommend for those using UK and international numbers.

Amazing help and great Customer Service. Joycee was absolutley amazing! Thank you for your great problem solving and resolution!

Thank you
Mr RAHUL SIMON you are one i never had before such a good and perfect that treats the customer in good manner and explains problem that I'm facing with my network and reduce with in a short period. I appreciate with your service
God bless you my friend

The network is only available in large cities, the Internet only 3G, no LTE, but also very weak and slow. Internet disruption almost at all times, in addition to that the customer service is very dirty, incompetent consultants who don't speak German and can't answer a question, if an answer comes then it's wrong.
Network 2/10
Customer service 1/10
Offers / price 2/10

Worst customer service imaginable. Do not use lebara, they steal money from customers

Ain thanks a lot for your great customer service and friendly behaviour U got 5 Big STAR from Me .

Quality sound of customer service desired, One in two operators can meet expectations

It is that I have to give at least 1 star, if it would have been 0. What a stupid rotten service this is. Internet on holiday within the EU did not work. Requesting the SIM alone did not come through properly so I had to wait 3 weeks. I could not reach them there. Phone did not work, mail could not. Chat was thrown out halfway. Being able to reach in the end and they don't want to do anything about it is all my own problem and a lot more. Really mad at this shit and society. What a mess of disorderly and what a bunch ...... together. really dissatisfied is still too good. Not to express in words how disappointed I am in these amateurs!