AVOID THIS SIM. Customer service number doesn't wo...

AVOID THIS SIM. Customer service number doesn't work, tried checking balance tells me to press1, so I pressed 1, tells me again to press 1 and I did. Message repeated 3x and hangs up. Checked balance thru text message, sends me a zero balance after recharging $99.8. First recharge, bought in the shop. Thought recharge voucher not working, went back to the shop and asked. Voucher is working, Recharged using voucher first. Lebara sent confirmation that it was successfully loaded. Tried calling overseas, unable to call as it tells me I have insufficient balance when I have just recharged $49.90. Tried recharging online for the same amount as I needed to call family overseas and will try to contact customer service once available. Received confirmation that recharge was successful and checked bank, I was successfully charged! Tried contacting family, and again, it tells me that I don't have sufficient balance to make the call. This is very distressful and frustrating and you don't have available number to contact to fix the problem when you need to. There should be at least few people working 24 hours to help your client with recharging problems. I will never used lebara again!!!! And won't be recommending it either!!!