Pay peanuts, Get monkeys!

Pay peanuts, Get monkeys!
It took me 5 attempts at calling to speak to anyone without the phone system hanging up on me to transfer my PAC number. It took 3 attempts with technical support (live typing chat) to try and get the internet working. They asked me to try another phone. I did't have one to hand. I said, if it works on another phone where do we go from there. They said it means my phone is faulty. I already told them that I was using 4G on it with EE until last week. I've now got my PUC code and a refund on the way only 8 days after joining. WASTE OF TIME.