no customer service, very bad, they are not clear I bought a sim card with hidden information was not clear that is two year contract and the seller didn't mention it at all. I can't cancel it and I dont need it! soooo annoying they need customer no mater what
Although at first there was a little bit of a wait. Once I got a hold of someone, it was very quick and easy. The answers were very helpful.
Simple options to go to exact point of issue. So issue resolved immediately.Thanks
worst service ever, did a top up of 10euro in the morning, and did not made any calls . traveled from Germany to Switzerland and now its shows have zero balance.
DON'T BUY THIS SERVICE. THEY RIP YOU OFF
Absolutely terrible service, problem after problem after problem! Can never actually speak to anyone! Save your money or spend more of it elsewhere. it'll be worth it.
absolute trash. spotty connection even in Netherlands. Can't reach customer service. Blocks international calls. Can't even call their own helpline!
never had an issue with the 29.90 unlimited plan. Can stop paying with no termination fees at any time :)
Avoid at all costs!
Lebara is a sophisticated scam. They lure people in with impossibly low prices, which seem too good to be true. They then randomly drain your phone of its credit so that you can't even call customer service through the phone. you are then forced to call their customer service number (...which cost money to call?!) only to be left on the line for hours, and asked to call back at a later time.
I can see a class action suit in the making.
A telecommunications company, which works with illegal clauses (waiver of the customer on any remaining balance in case of termination). I advise against concluding a contract with this telecommunications service provider.
my sim card stopped working and customer service said the number doesn't exist!!
The customer service was quick and easy, they went straight to the point and I barely had to wait.
My SIM card stopped working without any warning and now the customer service tells me that they will not be able to get my number working again. I would have expected atleast an SMS informing me that there is something wrong.
Just ended a chat with Nitisha who was very kind and helpful. It happened to me to have terrible experiences by phone with customer service, not this time.
Topped up my account with 10 pounds which would allow me 1000 minutes to my selected country. 1 day later money is still not on my account. Customer service called, took me an hour, they offered me a 2 options. 1. give me enough credit for 200 minutes (I payed for 1000), 2. transfer me back my money in 10 days, which would prevent me to be able to use my phone until I receive back the money and top it up again. After telling the supervisor that I need a solution that is satisfactory for both of us, he hanged up the call.
Can lebara please make Ain manager she is such a great advisor excellent people skills always happy to help and her understanding and knowledge is the best I ve had from any advisor at lebara. Very helpful.
I have had to call the customer service multiple times per question because the calls kept getting dropped. You have to call to active your data plan that you purchase through the website, although they do not tell you this important piece of information so I wasted over 50 euros because I didn't know I had to call to activate the data. And while on the phone with customer service they tried to tell me that I didn't know what country I was in.... I know exactly where I am. So far, very bad experience. The data roaming is far too expensive and not worth it. Don't bother with Lebara, do yourself a favor and go to the nearest cellular phone store and get a plan there.
Can't give 0 i used it for almost 1.5 years but i think i just donated money to lebara once the data bundles is over there is no notifications until your balance is completely zero. I just switched to another operator which had way more attractive bundles then lebara. I curse myself why i used lebara.
The best way to contact is to go to the website, then to "Contact Us" you will then get 3 different ways to contact. The best and quickest is to go for the chat option and chat to an agent live.
I'm utterly appalled by the customer service that I received from Lebara on the telephone today. I suggest all customers with Lebara to cancel their contracts and never go with them again. Also, if you're considering Lebara - don't bother. The staff are unhelpful and don't care about your needs. I just spent $30 on a SIM and they say I can't use it because their staff member stuffed up the transfer. I'm now taking my complaint to the Telecommunications Ombudsman and will post negative reviews all over the web about this experience if I do not get my National Plan activated by 4 pm today.
i had this Gold vip number to receive call. Apparently they have this rule that if you dont make any calls in certain days you loose your number . I wont use them again.
no good coverage in London, and very expensive, and its charging without connection.
A bad operator
No
Too expensive
To avoid
Great service. Kristin from customer service promptly answered all questions.
Very good experience with this company. Don't know why its rated so low, but honestly I have received good service
As someone else noted, Lebara is a sophisticated scam. Please save yourselves the trouble and use a more legitimate network.
It been over 2 weeks I requested my old number to be ported to Lebara and still its not done. website says 1 day and its been 15-16 days.
Every time I try to contact them I didn t get any answer. I am sorry to say but this is a very bad service. And I don t know who to complain or go for help.
I am without the phone from the last two weeks and no one is bothered to help
Worst thing is they have taken my number so I cant go to anyone else as well.
it was great experience with Lebara into uk as well as in INDIA. But few network problem in UK so if they resolve this then it will help further. But customer service is too good.
Just 3G mobile net, and not good covered. Very bad network.
very satisfied good service, and very friendly.
also very cheap and good internet connection.
Wonderful service provided by network and its employees who help you out effortlessely in solving technical problems. thank you Nitisha and Lebara
Worst customer service I have ever experienced. Rude and incapable / unwilling to help. Stay away from the provider.
Great call plan prices. Easy online purchase, and very helpful customer service staff who ported my old number very efficiently. Nice people
Everywhere I ran the sites selling the slides and I did not find the last one in New York and what the employee did not exist ... The marketing plan is very very weak and services and offers are very bad .. I advise not to deal until the repair of their services
Very bad, I'm not satisfied !!! Sometimes the connection is also bad and would not recommend. Also had the problem that it did not answer me when no connection and the conversation partner, I was still calculated the 15 cents plus the minute. And not just once the true several times the case.Trozt several e-mail back and forth I was not well written cent. Earn normal zero stars ...
I switched from Vodafone UK to Lebara UK using Uswitch and I got a better contract for a third of the price. Once I placed my order the new sim arrived the following day. I called Lebara from the new sim and gave them my PAC number and less than 24 hours later my old number had been transferred and worked correctly on the new sim. The person I spoke to at Lebara UK was really friendly and helpful.
Also, the Lebara UK website is so much better than the Vodafone UK. It is clean, crisp and clearly shows all my call, data usage and payment options.
So far the network service has be brilliant. Calls seem clearer and so far I have had coverage wherever I have been.
Highly recommended.
Was about to leave for GiffGaff but got offered a Better deal... guess will be staying..
just transferred from 02 to Lebara and so far pleased with the service. Wouldhave given 5 , stars but took slightly longer than O2 to answer call and call clarity was slightly down but not enough to bother me.
What bad service. very disappointed. IT'S the WORST.
Very professional and done it in pretty quick time. Thanks for the service.
Very good customer service, resolve my issue quickly.
If I could give anything less that a single star I would but Google wouldn't let me. I called Lebara offices in London and asked to speak to someone in Sales/Marketing. The lady at the reception was extremely unhelpful and hung up the phone on me mid-speech. How rude can one person be??
Very helpful chappy, when I got finally got through to a live person on the third call.
I booked internet access on June 25th, 2017 for 10 euros and until today I cannot use it. I am always told that Lebara has technical problems and will be fixed shortly. On July 24th, 2017 I will lose the 10 euros. This is simply theft !! Lebara didn't even deserve a star !!!!
Very much planned way of cheating cutomer, I never get the BEST rate when I opted for it except I get a message from them "Congratulation you have opted for BEST rate". When I called and questioned them they mentioend technical issues and will Credit 20P in my account .
I have been charged more than 40 Pounds for the past 5 months.
Worst experience
No perfect response to customers
I felt unhappy with lebara
I want to change to another network
satisfied, so far the bills have always been correct
A excellent experience with pinky in helping me with PAC
Very good value, especially buying through providers like Uswitch. Lebara uses the Vodafone network, so coverage is excellent and on the rare occasions I ve needed to contact their support, the fix has always been very quick with helpful staff. Highly recommended.
Good service. Thank you Reggie for being very patient and helpful.
Completely useless customer service personnel!!! I would never recommend them to friends or family or to anyone for that matter.
They can't even handle a simple issue. Had to do it myself. I wonder why I spent 15 mind of my life on the phone with 3 different reps!
Extremely informative,and efficient. Positive service.
Scammers, 2 days after topping up my daughter had lost her calling credit. According to the person on the chat she would have used up data. This is simply not true because this is always done as a precaution. Given the number of complaints I could have known, too bad because previously everything was always fine for what we used it.
Very fair price. It's a good thing that the other providers are facing competition. I was very dissatisfied with O2
I damaged the SIM card and it was necessary to restore the previous number. Surprisingly, it turned out to be easier than I thought. You just need to wait a bit for your turn (I'm not the only one).
You don t have to think how to explain your problem. Just choose the answer. Then you specify the details with the operator. Excellent service and minimal nervous system costs. Generally highly recommend. Very friendly service.
Simon was very helpful and prompt in his service this afternoon, helping to attain a new PAC code.
I would recommend this network for calls and texts, very easy to manage and great deals.
They used to be good, not anymore.
Not that cheap anymore and qality of the call is poor and when yo call international the receiver of the call can't see the number is calling him or is a different number, not the number that you call from.
Your credit disapears and the balances states that you still have credit, the same with MB alowance you can rn out of all your credit in no time.
The only good thing is that customer service is great.
I am very satisfied with the service Lebara has provided me. The customer service was excellent also when I had questions they were answered patiently. I would definitely choose Lebara here again, so see you next time.
Ludiya on the support team was fantastic, she helped me fix an issue with my data in a few minutes!
this is by far the worst connection service i have ever used in any country at any time ever. it is simply sad. please avoid.
I have been trying to get in touch with customer service for a week but no lock yet ! they do not answer the phone!they do not reply to your email.please avoid this company.very bad experience
mobile.lebara.com