Service Department has been apathetic with a Radio issue with our 2017 Chrysler Pacifica. We are currently experiencing the UCONNECT radio randomly turning up the volume to MAX while driving. We used to be able to mute it and now we can't. WE have taken to the Dealership twice but they haven't been able to fix the problem. All they do is software updates.
Very Disappointing.
Incredible experience with both the service and sales team at LKN Chrysler. I brought my Jeep in for warranty work and it was completed FAST and with excellent craftsmanship and communication.
Naureen (sorry if it s spelled incorrectly), Mandy, and Dan in service were top notch and I couldn t be happier.
After getting service I walked into the showroom and spoke with a member of the sales team. He was polite and not pushy whatsoever. Will certainly be purchasing another vehicle from them when the time comes. Thanks again.
Mark Mosayebi was awesome!!! Two new vehicles, one for me and one for my wife. In and out within an hour.
Awesome staff, ask for Devin C and Stephanie D. Can we say hemi....
Erik was great! Got the perfect car! Highly recommend!
My husband and I met Willie Brown approximately 7 months ago when we were trying to purchase a 2011 Town and Country van. Unfortunately we didn t purchase the van at the time, but I would occasionally hear from Mr. Brown asking of our continued interest in the van. I m so pleased to say I just purchased a 2012 Chrysler Town and Country and had the absolute best experience at Lake Norman Chrysler. Willie Brown should be recognized and rewarded as the "MVP of Sales because he was professional, knowledgeable, patient, understanding kind and really took the time to be attentive to my needs in purchasing a vehicle!
I also had the pleasure of meeting Christina Bartolotta, one of the Finance Managers, who was also professional, witty, understanding, knowledgeable, kind and very easy to work with in financing the Town and Country. She took the time to explain everything my husband and I needed to know with regard to the loan and I appreciate her honesty and candidness. She was so wonderful to work with and again, my experience in financing this van was so seamless and almost surreal. She honestly deserves to be recognized and rewarded as the "MVP in Finance!
After purchasing the Town and Country (TC), Willie Brown took his time to explain as many features as he could about the TC and assisted me in setting up blue tooth capabilities and much more. He s also been super accommodating now 2 weeks after the purchase of the van. Anytime I contact Mr. Brown, he always has an answer and his response time is impeccable. My previous car shopping and buying experience has never been so pleasant and seamless. I also didn t receive VIP treatment from the last car dealership I worked with a few years ago. I am so thankful to Willie and Christina for making my car buying experience excellent! I would recommend anyone to see Willie Brown and Christina Bartolotta at Lake Norman Chrysler!
I love my new Town and Country!!
I visit the dealership after calling ahead. I was coming over at lunch. I could have given the salesman any need info ahead of time but he just wanted me to come in. After spending 20 minutes sharing information, I took a ride in the vehicle of interest. I was told he would look at the numbers. Called and said it couldn't be done in price range I was looking to spend on a used vehicle. Called back, said we could probably get you into a new one easier. I said great, work up the numbers and call me back. I called him back since several hours had passed. I shared that I was calling to follow up since I hadn't heard anything. The answer, I have been busy. Really? In 4-6 hours you couldn't shoot a text or call? 3 days later, I get a text stating... I will check with my GM on Wednesday to see if we can work anything out for you with a truck. LOL Another dealership was able to invest some time to see what they could do. Whether they could or couldn't, they actually made me feel like there was an interest.
My boyfriend and I had an amazing buying experience here! Buying a new car can be a bit stressful but David was upfront and honest with us about our truck purchase! We couldn t be happier! I would highly recommend this dealership!
We had an excellent experience at Lake Norman CJD. I found a Jeep online, and Devin responded to my email questions quickly. We setup a time to meet, and he was great to work with. The whole process was easy and smooth. Everyone in the dealership was professional and very friendly.
Great folks, not pushy, felt like the salesman committed time to know the vehicle before I got there. Knew the answer to my questions on the spot. Busy place, have some patience. I was in and out in 2 hours. This included moving my toolbox from my old truck.
We have purchased several cars from this dealership and the never fail to impress. We get excellent service and excellent deals. More importantly is the service AFTER the sale, which is excellent as well!
I emailed the dealer requesting more information on a 2012 Ram 1500 Laramie. John responded via email and a follow up phone call. He was very courteous and helpful. Carey took over as my contact and called me. Carey was very professional. I set up an appointment and took the 2+ hour drive from Weaverville (north of Asheville). I walked in the front door and was greeted by a friendly lady at the front desk that located Carey. He was expecting my arrival and was very prompt on getting my information and then I took my test drive. His product knowledge was outstanding, he answered all of my questions and demonstrated all of the Ram's features. I feel Carey helped me get the best deal on my new Ram 1500. I will definitely recommend Lake Norman Chrysler to anyone looking for a vehicle. Carey made a follow up call the next morning to make sure I had a safe trip back home. He made sure I was enjoying my new truck and asked if I had any questions. That is going the extra mile in my book. I would give Carey an 11 on a score of 1 to 10. Thanks Carey!!
What a great car buying experience! I had done my research and was fully knowledgeable about what "great" pricing looked like. I knew exactly what I wanted and how much I was willing to pay. I used USAA Car Buying Service and Mark Mosayebi, the Internet Sales Manager took great care of us! I would highly recommend Lake Norman Chrysler Dodge Jeep and Ram if you are in the market for a new or used car or truck.
I live out of state and called to speak with them about a vehicle. I worked with Shawn Harris and Eric Hardin. Those guys were amazing! The process was perfect. I did everything online and set up a time to drive down and pickup the truck. These guys worked with me and helped me every step of the way. Josh, the finance manager, was awesome as well. The entire experience was A-1. Great job guys, thanks for all of your help!!
That was my first experience with this dealership and I found them to be a very professional operation with a wide selection of vehicles available. The weekend was a little hectic, but weekday afternoons can be a little quieter. The staff were very helpful and friendly. They were not overly pushy salespeople but really seemed like they wanted to help you find the right vehicle for yourself.
I will definitely go there again for my next car or truck.
It s obvious to anyone who pays attention why Lake Norman Chrysler is the #1 dealer in the country. I will defiantly return for my next purchase and recommend them to my friends. Mark our salesman was so great to deal with, he took the time to make sure we understood everything about our new Ram 2500, the tour of the dealership, and they even had refreshments and snacks. FIVE BIG STARS
Barry and Theresa W
Stanley NC
Very good experience. The salesman was excellent, Dean was not pushy but showed me car I wanted. The whole process took about 3 hours which was good
The only negative was I didn t get what I wanted for my car on a trade.
Overall it was a positive experience and I recommend them highly. I would buy from them again.
So I have a Mini Cooper 2011 looking to upgrade so I walk into Chrysler dodge Jeep and ram in Lake Norman just trying to figure out what I want to upgrade to I was planning on purchasing at the end of the month I walk in and this gentleman helped me I don t know his name mostly because he didn t tell me we walked on the lot and pretty much all the cars were locked but because I wasn t buying today he told me I couldn t get the key to see inside the salesman didn t display hardly any product knowledge I had to answer my own questions because every question I had he couldn t answer also when I finally found a open car he told me I couldn t test drive it all in all I was very disappointed with the service I was given at this dealership and I can assure you when I m ready to purchase I will go somewhere else because maybe there they actually train there employees how to provide excellent customer service.
Just had the privilege of buying a certified used 2013 Ram 1500 pickup at Lake Norman Chrysler Jeep Dodge Ram. My salesman John Raila dig a great job explaining the vehicle to me and landing me a fair deal as a veteran on veterans day. Tony Zorn is a finance wiz! The entire purchasing process couldn't have been smoother. John also followed up with me after my purchase. He found a second key for the vehicle which the dealership had and made sure I received it. I normally dread buying new vehicles, but John and the whole dealership made it an exciting event. I could not be more pleased with my purchase, John, Tony, and the entire dealership!
Online the price is great as soon as you sit down by some magic that price is gone and the price is outrageous.they also have 800 dollars for dealer fees. They also have hidden fees that online they don t tell you about I hope someone sues them for false advertisement. I would stay away far away from this dealership they will rob you blind and not work with you.
The sales representative, Big Ken, was very informative when answering my questions about the vehicle. Big Ken was patient and a great help throughout the process. I was very happy with the finance department and how quickly they had me signed up and ready to go. I ve have bought two vehicles at Lake Norman CJDR from Big Ken and will continue to purchase all my vehicles there. I would highly recommend this dealership to anyone that is looking to purchase a vehicle. Big Ken will take care of you!
This dealership is great I made inquiry on their website and was instantly contacted by a salesman David Farley and he took our requirements and concerns and went to work. Once we got to the dealership we where welcomed by Steve,Ken& Nate and they all went out of there way to make us welcome as well as try to put a deal together. After some negotiations they did what another dealership (Hendricks) wouldn t and made a deal.
I would recommend this dealership to anyone
This place didn't work for me, found a better deal somewhere else
Every time I come to Lake Norman Chrysler Jeep dodge, Mark always takes care of me and my family. We trust him and he always delivers. The consummate professional ! Thank you Mark, for always being on our side and helping get our family and myself into a car !
We had an amazing experience getting our new Pacifica here! Every other experience buying a vehicle has been torture! Chris Motrynczulk for financing excellent and Jamar for the sales experience was amazing even with our 6 year old son w us!!! Thank you all so much!
The entire buying process was comfortable and streamlined. Set appointment, test drive, worked out the numbers, signed the papers. Jamar was professional and authentic. No pressure or awkwardness. Will def recommend! Comfy kids playroom and refreshments ton make the wait bearable!
NOT MILITARY Friendly! Had a 1000$+ service done with no discount what so ever! Not only is my husband in the military he is also a Veteran!
No matter where we was stationed at in the US, every dealerships had some kind of discount.
I will be going to Hendricks Jeep of Concord from now on, since they are military friendly!!!
I had the pleasure of working with Christine Campo in purchasing a new Ram 1500. Experience was terrific, she is a personable, easy to deal with individual. At no time did I feel pressured in signing or completing a sale. Which was perfect! Despise when a salesperson is overbearing and just gives you the false smile wanting you to sign, and then off with you I highly recommend her services and look forward in dealing with her on future sales at LKN Dodge.
They were fast as we could be for buying a car and friendly.
They always take such great care of me and my vehicle
My experience was WONDERFUL! From the very moment I walked through the door I was treated with the utmost respect! I felt so comfortable! Mark Mosaybei was awesome! He helped me find the perfect vehicle for what I needed and would not stop until I was 100% satisfied! It was a fun and exciting experience and I definitely owe it to Mark. Craig Smith also dropped by to say hello and was so nice! My mother was with me as well. She was a previous customer of Lake Norman and when she walked in EVERYONE knew her and was so attentive to her as well! Willie even took her car which she had bought from the dealership in 2006 for a car wash while Mark helped me! We were offered a beverage during our time and treated so nicely! I ended up with a GORGEOUS 2018 Cherokee Latitude and it s the most beautiful car and I am so happy! Mark got me to the price point I needed which made me VERY HAPPY! I felt Mark was truly looking out for me and was determined to help me and did not stop until he got me what I needed! I will always be grateful for that as well! It was a GREAT EXPERIENCE!
Shortly after the time that USAA released the certificate notice about your dealership, I received an e-mail from Brian requesting that I give him a call. I gave Brian a call and advised him as to the specifics accessories that I was looking for in the Dodge Challenger. He quickly researched his inventory while we were talking and mentioned that he had something close to what I was looking for, and said that he would send me the details as soon as we were off the phone. He did, and asked that I reply to him if that was what I was looking, and if so, that he would then come up with the best price possible. After a few emails between us, Brian quoted a price that was totally acceptable to me, which I immediately accepted, and mentioned that I would be by the following day to purchase the vehicle. My wife and I drove up to Lake Norman from Charlotte, and was greeted by the friendly staff upon entering the dealership. We were introduced to Brian and proceeded with the formalities associated with the purchase of the vehicle. Although Brian was involved (momentarily) with another customer, Russell stepped in during his absence to continue the purchasing process. Once we were done with the paperwork, we were taken to a waiting area while Amanda completed all of the required paperwork. She then asked that we join her in her office, and we completed/signed all of the required documents. She was very helpful, especially when it came time to decide on an extended warranty for the car, along with options for both the tires/rims and the interior of the car. As it was fairly late in the evening, we decided to come back the following day to take the car home. Upon arriving, we were met by Brian who then did a quick over with myself on all of the features of the car, along with ensuring that my Samsung phone was hooked up via Bluetooth. Before leaving, Brian made sure to once again thank us for purchasing the Challenger, and that if I ever had any questions/concerns to give him a call.
For me this was probably the easiest, and least stressful purchase of a new car made in the last 20 years. I look forward to working with your service department, as it seemed to be running like a well oiled machine, at least from the outside.
Again thank all of you for a very enjoyable experience.
Yvan & Pat
I just leased a 2021 Jeep very nice, and had the best car leasing experience ever. Never had to sit very long at all and Mark M is the man. Also my finance guy was great and he found me the best interest rate. Their large inventory was very useful in getting me what I wanted. I'm giving a BIG shout out to all employees and service crew for your compassion to help me and others get the car we want to enjoy and payment we can afford. This is the 4th vehicle I have purchased or leased!
I purchased a 2019 Jeep Grand Cherokee from this dealership. Mark Mosayebi was knowledgeable and personable. I narrowed down (or so I thought) two trims I liked prior to arriving and purchasing the vehicle. Once there, I had him pull out a used 2018 Jeep, then decided I'd try a new 2019 Loredo, which I test drove to the extra lot where he showed me an Upland I liked and we drove that model back. After deciding I couldn't live with the color of the Upland (and after he had already ran the numbers) I was still indecisive. Eventually, I drove out in a Jeep I love. Mark never was impatient with me and all my rigmarole. Additionally, the much dreaded visit to the finance department was also unwarranted in this case. They were straight forward and low pressure. Great experience all the way around.
I've been going to this dealership for over 3 years and today I waited over 2 hours for an oil change only to find out during my checkout that they switched to a "Synthetic Blend" that cost over $50. I've never paid that much for an oil change in the past. I dont like being shocked last second and checkout. They should have explained the change BEFORE they did the oil change. I feel deceived. Not happy. Will never go here again.
My sister and I went into the dealership to purchase a Jeep Wrangler Unlimited later in the afternoon on the second to last day of the month. We were immediately greeted with smiles everywhere we looked. Sales staff and managers alike were holding doors for us and offered beverages. When we were introduced to Devin, our sales professional, he took the time to qualify my sister s must haves and desired features before taking us outside into the heat to locate a vehicle that she liked. There was no pressure or unnecessary persuasion to get her into any vehicle that she did not like. After running back and forth to gather the keys to 10+ Wranglers, we finally found one that she liked enough to purchase. There was no back and forth. We were presented with realistic, fair terms right away, which really took the pressure off, eliminating any of the normal car buying stress. Josh in finance was very intelligent and kind as he presented her with her F&I options and helped maintain the smiles that we had throughout the day at Lake Norman CDJR by keeping the conversation moving and creating a fun environment during, what could have been, a stressful time. Thank you to Devin, Josh, Quam, and Chris for making this one of the best, if not the best buying experience I have ever been a part of. Hats off to you gentlemen. Keep up the GREAT work!
Bought 2 Jeeps from Lake Norman Chrysler over the years and both were great buying experiences. Definitely worth a visit if you're shopping.
Excellent sales and loan personnel. All staff ,very cordial and focused on customer satisfaction.
I've bought my last two cars for LKN Chrysler and both times have been excellent experiences.. great customer service and great deals
Stephanie Diaz is awesome!! She listens to the needs of the client and is amazing at matching the needs and budget with the perfect vehicle and financing. She's knowledgeable of the financing options, as well as the aspects of the vehicles. I highly recommend visiting and asking for Stephanie!
Even though Lake Norman CDJR is an hour and a half from where I live, I just bought my third car there today. Trust me, I did my research on the internet and looked at a lot of cars along with prices a lot closer to where I live. Ultimately I decided to go to Lake Norman first and again was reminded why they are the best. Willie Brown took a great deal of time to answer all of my questions before my visit, and did a fantastic job of patiently telling and showing me the features on the cars I test drove.
I highly recommend the staff at this dealership as they truly work as a team in every way, and I especially encourage you to ask for Willie Brown. He was the difference maker in my decision.
From the second my family entered the door we were warmly greeted and immediately helped. Within 15 minutes we selected a vehicle that we were interested in and was on the road test driving it with Randy Lorelike. Instantly we bonded and told me everything about the Town and Country minivan. He was very helpful and instrumental in helping us decide that this was the vehicle for our family. When we arrived back at the dealership, Craig Smith already had the numbers ready for us. We were impressed with the cost of the vehicle which fit right into our budget. Randy, nor Craig, had to pressure us into the van. They were very professional and very informative about warranties and financing options. Because of friendliness, professionalism, and price of van we overwhelming wanted to buy from Lake Norman Chrysler Dodge and Jeep. They immediately took the car off of their inventory, detailed it, and had it ready to drive off the lot. Our experience with Amanda Schrider was excellent as well when we were signing all the necessary paperwork. Everyone we came in contact with at Lake Norman Chrysler Dodge and Jeep were a pleasure to be around. We especially appreciated Randy Lorelike taking the extra time to make sure we knew about every feature the Town and Country possessed. He even hooked up our Sirius radio and all bluetooth devices. I would highly recommend this dealership to everyone I know. We will definitely be back to purchase our next vehicle from them.
Nate Kepley
Service was great today as always! Great place to not only buy a car but service too!
lakenormanchrysler.com
