Following a product return ... no refund despite my numerous reminders for more than two months. I see myself in the obligation to launch a legal action against the redoubt!
This business is a shame!
impossible to be connected to a service
it is a scandal
6 months to have a piece of furniture without any customer follow-up, a coat ordered and another item received, the time to recommend it was sold out. The redoubt has become a site to flee, it's a shame!
A shame, the sav does not send me the documents so that I can return my vacuum cleaner which is under warranty. This day I send registered mail. La Redoute is not what it used to be
Lamentable !!!! Can not put 0 star? what this sign deserves: Here is practically 3 months that I am only calling the platform the redoubt concerning an order of May 28, 2018 .... In this order, I ordered 2 lots of 2 chairs (so 4 chairs ) and 2 of which are still not delivered to me and have been paid of course. I want to emphasize the lack of professionalism of the teams of the redoubt and even some responsible who promise to contact us without ever doing it. I call twice a week, have sent a certificate on the honor of not receiving the package nobody contacted me, it leaves me abandoned ...... !!!! I do not know how to get my chairs or refund because every time I call I'm told "I do not know, it's not normal, we'll call you soon" .. I'm promised reminder dates without ever being done !!! It is shameful of a big group like this not to take their customers seriously !!
We can not put 0 ???? order placed on June 6 ... we are August 2 ... still not received ... There, I'm waiting on the hotline for about 10 minutes ... pity we would like to be benevolent and help the Redoubt to reborn from its ashes but here it is a little complicated anyway ....
customer service platform in the Maghreb and then in Madagascar. No action possible to cancel an order and order tracking is unavailable on the site. The announcement is false because the articles were noted as available and the next day I receive an email meaning that there will be at least 10 days late. The redoubt is hiding behind the seller but they must be guarantor of the suppliers with whom they work
I put a star because we can not put 0. Let's talk about how the customer is treated! I have never seen that, we get bawled assaulted while we are a customer. For my part I ordered a carpet, receiving the product the color did not match at all, I was attacked and the merchant and the redoubt being absolutely not responsible, not having received a compliant order, The Redoubt has trained me now that the costs of return are my responsibility! I explain to them that I am not responsible for this error, but they do not want to know anything, they are in the conditions of the wheel doubt, so I call that scam organized gang!
A nice bunch of crooks !!!
Registration of bank details without customers' knowledge, collection of additional costs a few weeks after purchase without supporting documents or invoice.
No response from after-sales service by email, flee !!!
Impossible de laisser un avis sur le site.
Et de plus, y'a un retard de commande, certes d'un jour, mais sans la moindre explication.
Absolute disaster. Miese quality, 3 months bustle around dresser, wrong holes in the wood, dozens of phone calls, delivered three times. Never again.
Ashamed !!!!
Order of a tv stand on 6/06/18.
I called 3 times the customer service to warn them of my change of address.
The 22/06/18 the delivery man calls me he was at my old address.
A new appointment is imposed on me, I arrange for a new day of rest for the reception, the driver calls me and is still at the old address.
I contact the customer service the redoubt that asks me to contact me even the relay parcel (??) the parcel relay is surprised by my call and confirms to me that they do not have the information of the change of address.
I call this day the customer service the redoubt to know where is the delivery of the package. The staff hung up on me twice.
Finally I asked for the cancellation of this order.
I do not recommend, even if the prices are attractive.
Score zero 0. For a purchase of a Liebherr top gr123 freezer at 399, I go through MACIF insurance to take advantage of an advantage as a member, but took 3 orders for the same article, BOULANGER 2 times , DARTY 1 time excuse can each time sold out, despite that the item is still offered on their site. The E gift card is monkey money, despite the fact that an order was affected because I chose the exact sum for this purchase. We refuse to deliver the product to me or to reimburse me on my bank account. If you want to make yourself sick being taken for an idiot LA REDOUTE is for you., For me it's over !!!
Scammers, simply, who do not honor the services sold on the site and who play the watch so that we give up ....
First and last time ...
Null delivery service, deadline not respected, My calls to customer service to report these incidents do not give rise to any action, it is hopeless, still not delivered from my AMPM order ...
Really because zero is not possible, action in progress, n does not reimburse me for a package never arrived, are in cahoots with the delivery seller and keep our money by never shipping orders HONEST TO FUIRRRRRRR. and customer service, by reading their ready-made sheet .... shame on the two leaders who do not care about us, I spread the word on all social networks, so that more people do not be had with these scammers
Bonjour,
Ce que je trouve inadmissible est que La Redoute vends un produit et une date de livraison qu ils ne respectent pas.
Qu ils ont un service client qui n est pas du tout a l hauteur d un bon service client en 2019.
Que par la suite ils m envoyent un code pour une remise (Hors offre et hors prix rouge) de -20% avec le code Ravie .
Mais l histoire ne se termine pas.
Il s agit vriament de un mois ou encore deux ?
Et ca veut dire Octobre.
La Redoute? Jamais plus ... sans doute!
Zero customer service. Following an error on their part my package is delivered to the wrong name 800km from my home. A shame.
No. Attention, incompetent personnel, the company dreads it is a THIEF. For several months, the redoubt does not want to reimburse me the amount of about 85 euros when I returned the article on time. The counselors tell me that I will be reimbursed by check and for months I have not received anything. I strongly advise you to order from the 3 Swiss, it is much more serious. No wonder the Roubaix stores have closed.
Very disappointed by La Redoute! I ordered a sofa on August 25, 2018 which was to be delivered on October 18th. I'm still waiting for it! I call the customer service in early November that tells me that the sofa is made to order. Ok, that I understand it but why I'm still not delivered November 9? There, you are told that the carrier will contact me soon and such Belle Helene, I waited, waited and nothing ... I remember the customer service and I have no concrete information delivery. I am told that I am not alone in this case. That there are 2000 orders pending billing! But what is this bazaar? La Redoute take us hostage! It's shameful not to be even reminded by a manager! The employees of the customer service platform are not responsible for the poor management! Do not order a sofa at La Redoute, you take the risk of never receiving it ....
Blanchemaille by Euratechnologies, the place to be for eCommerce entrepreneurs.
I made a return about a vacuum sweeps and I still have not got the refund 3 weeks ago
I ordered an article from the kooples brand via the redoubt. this one is too big and it's been a week that I'm waiting for the right of return for refund. the redoubt sends me back to the seller and he sends me back to the redoubt. what a deplorable and mediocre service!
to date I have not yet obtained satisfaction for a significant sum of 159.50. it is unacceptable
I canceled an order from 29/11/2018 I am still waiting for my refund. 610 anyway..the phone service is not at all competent. Too bad that's why they have no more customers
Those who criticize go on the spot buy at the places of order
Aberrant and dismal customer service .... I have never seen that! Do your shopping elsewhere if you want to receive them one day .... It's been a month since I wait for a table that should have been delivered within 7 days. No respect for the customer, it's shameful!
NEVER ORDER BIG PACKAGES at home !!!! The scam is pure: you choose a delivery date when ordering on their site and in the end this date is not respected at all! They do what they want and you adapt. I tried to call customer service twice and the two people I spoke to were as incompetent as each other. Unable to provide an answer or simply to change anything to the fate of the order. Result I ordered for more than 1000 of furniture at home. Furniture that I will never see and that will be returned home since I will not be at home to receive the order that I am imposed on a date that I did not ask for. And during that time my money will be at home and I can always wait I do not know how long to get my money back. It's amazing to be so NULL !!!!!!!! BAND OF INCAPABLES !!!
A catastrophe and a shame to see the decay of this sign.
There are only problems when ordering. Last aberration date: 2 items ordered at 17 and 11 , that is 28 in total. Final order: 39 . Nothing less than 5.50 shipping for each item.
On it, I try to use my voucher (received after several weeks of complaint following a previous problem already exposed on the internet): impossible, because I discovered (by chance because not specified in the mail received) it only works on products sold exclusively by La Redoute.
In short, to escape absolutely!
INCREDIBLE ..... HAPPILY THAT UNLIMITED SUBSCRIPTIONS EXIST ... 4 EME ON THE WAITING LIST AND HANGED AFTER 15 MIN
The redoubt 0 satisfaction I did not order for years, I would have done better to continue not to control all employees 0 no professional conscience they come out different things at each call frankly very very disappointed
SHAMEFUL, NON PROFESSIONAL,
order never delivered and still not refunded! I'm still waiting ... 600euros in the pockets of La Redoute, which has never honored the order of the product! it's limit of theft
Efficient and fast site. Serious brand (including in marketplace)
Very dissatisfied with the redoubt, we order a click clack with a delivery on 16/12 and a withdrawal of the old click clack (already ordered at the redoubt), the 15 no news, we call (the platform is based in Morocco ), a person answers you, sorry but no visibility on the delivery but before 2018 and the withdrawal is not planned. We descend it from 4 floors (no elevator) for the next delivery and there a call on 28/12 damaged package, order canceled and refunded to see and recommend, I ask for the certainty of maintaining the price with an email confirmation, order made at the time of BLACK FRIDAY, but of course we can not, since it is in Morocco no opportunity to speak to a manager. Since I sleep on a mattress on the floor !!!!!!
How to do?????? We are waiting for an email and if you call several times in a row, you never get the same answers !!!!! Magic.
Customer for a good ten years, it's over, for the first time we asked for a resumption of an article (parcels not open!) And since mid July we struggle to have a return on this request ... So if you buy at La Redoute say you well that if you have a problem or a return to do, there will be no answer! It's limited scam, but hey, we got cheated, but now it's over ... If this box closes, they will have looked for it and no need to come whining on the media ...
order made on April 6, 2020 concerning sneakers puma delivery date estimate at April 22 I am still understandable concerning the situation we are on the 24 I called it because still no trace nor news is there I hear myself say what not before May 07, 2020 probably I don't know if I'm going to go back and order from them
A shame, ordering a GIFT E-CARD, after two weeks I still haven't received anything, three calls (surcharged of course) and the situation is not progressing. No confidence in this French brand. No reactivity. I strongly advise against.
This is a company that would do better to close .... the redoubt is definitely dead. What happened to this big house that was pioneering in distance selling?
Incompetent customer service, computer problems on the site ... only problems. A tip, run away quickly!
Since 10/14/2017 I expect a refund following an article return. After a "manual triggering" of litigation following a change of credit card in the meantime and after having sent my RIB, ALWAYS NOTHING on my account .... Many emails to customer service (since we cannot have ANYONE else) today hui it is made to me as an answer that the refund will be "triggered by SOFINCO". LA REDOUTE is fine if you buy but above all, above all, do not return an item for reimbursement ...... you will "struggle" for a while. Concerning me it is a sum of 120 which I miss today!
A shame, non-existent customer service, an order I ordered more than 1 month ago, and still nothing. No one can answer me, and I'm still waiting for a manager to call me back ...
dreadful: order passed the 10/1 and many incidents and continuing lies and .... still nothing despite my many requests, emails, calls, letters. I seriously ask questions .... A FUIR
THIEF!!! Given the number of comments can someone tell me if he was able to get a refund and what steps should be done please? Order placed in May I return the product in the time because default (soles shoes of different color ...) refund party then canceled because they were wrong on the rise so he sends me a check that I have never received I am asked to wait 20 working days we have largely exceeded the deadline I call every day it is said that the financial service will call me before July 5 and then the 20 and August 8, I scream a manager takes me on the phone and told me that yesterday is the last day to wait until 21h that will call me at 20:50 I remember and I am told that the last day C is August 16 .... I have to wait 15 days to be discouraged .... same wish, amazon, cdicount on a better after sales service
Order never delivered total scam they reject the fault with parcel relay it's been a month that I wait for internal investigation I will contact Julien Courbet never order the redoubt
Three weeks late on our order today despite contractual delays. No information despite our calls, except that they must remind us, which they obviously do not do. A customer service that automatically cuts the communications as soon as they exceed a certain duration. Unacceptable wait times. The mail service "temporarily unavailable". In short ... amateurs who make fun of their customers. I discourage anyone from going through their services. For us, in any case, it's the last time.
Quand il y a un doute c est la redoute .
1 commande de juillet 2018 introuvable.
Pas de remboursement fait
On passe son chemin
After having gone 3 times to the parcel relay for a parcel supposed to be delivered, I must call customer service so that I am told "ah you have not been warned of the delay in delivery?". No commercial gesture, well done!
they do not know where your orders are, do not want to cancel them, do not want to refund them, give information contrary and in the end no delivery or commercial gesture ... it is not worthy of a company of this cut.
Living in Roubaix I am offered to collect my order at St. Laurent du Var, Lyon, Paris
Lamentable service ordered by phone at 0.15 per minute. Another localized telephone platform Bravo la Redoute
Value for money more than correct furniture and in case of concern the furniture is replaced (pay attention to deadlines).
this business is a shame! no refund after a return more than two months ago!
Profiteer. Offers a free service that becomes paid .... Dishonest. Finished with this kind of site. After a claim, the redoubt paid me back that day. Nevertheless, you have to read between the lines. Notice therefore much more moderate.
SCANDALEUX! I placed an order for 4 items settled in full on 16/11/18. I have only received 3 items and the 4th since the 19th is waiting for shipping. On the phone, some people tell me not to worry that I will receive it and always tomorrow but 4 days after nothing. Today an investigation will be conducted to know the exact situation of this article. In the meantime, I have to wait for a paid item I do not know how long! rather than send me another quickly and then proceed to the internal investigation! RESULT: the customer is taken for a pigeon and it is always the latter who must suffer the consequences of a bad internal policy! UNACCEPTABLE! we should only pay on receipt of the items!
The specialist fashion and furniture. I was working there until 2018, if e-commerce news interest you find me on Twitter @renaudjoly
Scandaleux! Sommier encore sous garantie et SAV qui me ballade de semaine en semaine.
Passez votre chemin, ce sont des arnaqueurs!
I see that I am not the only one to be dissatisfied I send them a registered letter to tell the facts Alice garden are scammers and dread it as a consequence !!!! Now I'm going to go to a credit company to be able to buy near me
I make a delivery address error. I immediately send an email and call the hotline. No problem, the delivery man will call me the day before. The day of delivery still arrives without a call. Then a delivery man calls me to tell me he will make 2 deliveries and will be there in 20minutes. 1 hour later he tells me he is there. But of course at the wrong address. I told him that I gave the address in writing and by phone !! I am in the 18th and the delivery man is 15min in the 17th. Impossible for him to come ... The hotline offers me to cancel and redo my order for a niche of Saturday that changes (8am-4pm instead of 8h-13h - Where do you go in 2017 these hyper long slots ?? ?)
Saturday according to no news. I call 2 times the hotline that finds nothing. The order has not been made. And do not ask who took care of your call we hang up in the face when we ask for clarification. In short this box will sink and do not complain that ASSOS works very well. Too bad for us The redoubt is French and English Assos
the redoubt is no longer the company I have known before, my last two orders are a real disaster, I would not even give a note to customer service I have no confidence in them one tells you something another person tells you otherwise and I have to pay for a parcel that I sent back thank you the dread I think I will have a vacation with you, I put a star otherwise my opinion was not published
HONEST: SAV hangs up instead of treating the problem!
I received my order on time. I called them before to confirm the arrival of the package and they were able to respond quickly. The quality of excellent products at a good price.
Scandal ! It is now more than 3 months that I am waiting to receive a piece of furniture ordered online. Shipping time incredibly long, and the highlight of the show after I finally planned my delivery with the delivery man (RELAIS COLIS to advertise), it never passed without keeping me informed! Since I am fighting with an incompetent customer service, nobody takes care of my file and my package is nowhere to be found!
RUN AWAY ! La Redoute is no longer a reliable value ...
an order from November 2017, never delivered despite a firm date announced within 8 days. Following my cancellation, accepted by LA REDOUTE impossible to receive reimbursement of 317. A complaint to the Magistrates Court will be filed following my formal notice A / R. I think LA REDOUTE is close to cessation of payment and close to bankruptcy ... if you value your money, don't order anymore !!!! at their home !!!
After-sales service close to 0 ... almost two weeks of delay on my delivery and no return from La Redoute or the delivery service. I constantly call to find out WHEN I will be delivered ??? they are unable to manage their disastrous delivery service! I no longer want to order from them because of all this ...
Deplorable customer service !!!
Purchased in 2015 4 Dilly chairs and a standing mirror for a total amount of 350 euros.
The chairs have defects not visible at the reception and deteriorate after a few uses (the bottom crashes !! However, I am not obese !!) And the mirror peeled off from its wooden structure because the glue used had to be low end. It could have been very serious if the mirror had fallen on a child!
You may have made a lot of money using low-end materials, but your customers are paying exorbitant prices !!!
You offered me a voucher of 35 euros to compensate me ... It is very average on your part because you will suspect that it will be very complicated to buy everything with a voucher of this value. I have never seen such a lamentable commercial gesture and so little regard for customers. You did not lose money, on the other hand, I lost 350 euros in this order while I ordered 1500 euros of furniture for that same year (2015) !!!
Your quality control department could assume the error, it's human! But no, it is your customers who must take responsibility for your mistakes when you produce defective products!
I have been a loyal customer of La Redoute for a number of years and I am very disappointed by the lack of attention you bring to your customers in order to retain their loyalty.
You will understand that following this dispute, I no longer want to order from you and that I will continue to communicate with you accordingly to avoid disappointment for other people.
Regards,
Roxane, a disappointed client
The redoubt realizes that the order of my sofa has not been recorded 6 WEEKS AFTER MY ORDER !!! A manager calls me and offers to contact the supplier to speed up delivery, 2 weeks after I'm still waiting for his More
I am waiting for 4 months of a refund of order. 0 SAV
TO FLEE ! UNE HONTE August 31, 2019 I ordered brand sneakers by choosing the 3 x no charge the next day on my order tracking it appeared stocks exhausted while the day before they were in stock. Despite that first monthly payment taken since I called at least 15 faith
s the redoubt and they say all the time the same thing we will prevent sofinco for them to refund you and sofi co when I call them are still not warned by the redoubt which order was canceled on November 19th the 3 monthly payments I was still charged no refund !! diges of the flight that! It's shabby! In my life I will never order at the redoubt !! Long live Amazon
FUYEZ: parcels in nature ... delivery scheduled on 17/12 morning and NOTHING
a carrier number (relay package) that never responds. The only phone call is a call center in Morocco that has no answer to bring you except they are sorry.
The craziest customer service I have ever known ... 1 order = 2 disputes. The first item will never arrive at my home. The 2nd item (Market Place) is partially delivered (1 chair on a lot of 2) and La Redoute explains to me that they will not send me the second chair and will not honor my order. I will never buy at La Redoute or AMPM, and advise against all my entourage! A SHAME !
business all the same incredible. remained in the 20th century: order made more than two weeks ago. and still no delivery ... no information either. more than 6 minutes waiting by calling customer service. I do not understand what this box is doing ... it almost flowing and did not finally capitalize.
After sales service for household appliances to LEAK - washer-dryer supplied not working! 7 days later they still don't intervene! THE REDOUTE striped from my stores and no ads for it!
The sum of items I had returned was supposedly refunded to my Rpremium account ... But I do not have a Rpremium account !! After a year of calls without follow-up with the SAV, my sending a registered mail last July, also remained unresponsive, I decided to take legal action! Not to mention the recent fraudulent use of my bank details on the site which claims to be secure for online payments: here too, legal action!
04 months late and still nothing. They do not even answer my e-mails anymore. To avoid.
3 items returned in the same package only one item refunded ... I do not intend to stay for hours on the phone with customer service in the 3rd world so I will send a letter AR and we'll see ...
j ai signer un contrat avec mon ex copine en2002 2003 pour les bas desous vetement elle a garder le contrat elle a etais payer pas moi (noemie garcia) et je vous assure que c est bien moi sur le catalogue je me suis presenter au siege il More
Most zero customer service I know.
Order made June 24 and canceled in stride because size error. The order was canceled but I was charged and never refunded. This lasts for more than 2 months. Despite a dozen calls + registered mail, still nothing. I am told that they call me back and never call me back. It is unacceptable.
Since two months, I wait two cupboards for my son .... still nothing. By cons my 600 have been cashed for a long time. No answer to my emails or my Facebook messages, pitiful and incompetent customer service, I think to make a complaint at the end of the week. The redoubt does not care about the g ....... of the world! No doubt this business has to be bought by a band of Guignols that does not respect their customers. SHAME AT THE REDOUTE ....
laredoute.com
