I ordered an article from the kooples brand via th...

I ordered an article from the kooples brand via the redoubt. this one is too big and it's been a week that I'm waiting for the right of return for refund. the redoubt sends me back to the seller and he sends me back to the redoubt. what a deplorable and mediocre service!
to date I have not yet obtained satisfaction for a significant sum of 159.50. it is unacceptable