charlotte dasse

Review of La Redoute

Ashamed !!!!

Ashamed !!!!

Order of a tv stand on 6/06/18.
I called 3 times the customer service to warn them of my change of address.
The 22/06/18 the delivery man calls me he was at my old address.
A new appointment is imposed on me, I arrange for a new day of rest for the reception, the driver calls me and is still at the old address.
I contact the customer service the redoubt that asks me to contact me even the relay parcel (??) the parcel relay is surprised by my call and confirms to me that they do not have the information of the change of address.

I call this day the customer service the redoubt to know where is the delivery of the package. The staff hung up on me twice.
Finally I asked for the cancellation of this order.

I do not recommend, even if the prices are attractive.