Delivered both my babies at Knapp, the second one just yesterday. The nursing and support staff were so welcoming, attentive, and handled every situation with urgency! Thank you Knapp Medical Center for taking care of my family.
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WORST EXPERIENCE EVER!!!! The nurses don t follow the doctors orders. My doctor ordered several things to be done the nurses just knod their heads but they don t do it. I was throwing up and asked for help since I was alone. It took 40 minutes before anyone came to check if I was ok. My incision was never checked to see if I was healing. I had to ask the nurses to check my incision to make sure everything was ok. I wanted to shower but they never brought me towels or asked to help me shower. The bed was horrible NO PADDING I slept in a chair. Now I have more pain on my tailbone then my incision. On the last day my Dr let me know, I was going to be given several medications. Well nurses only had Ibuprofen prescription ready and on top of that the prescription that was given to me had the wrong name on it.
Very horrible serious attitude from the nurses. my daughter literally had a barf bag by her mouth and nurse tried to force her to take liquid Tylenol. Are you fkn serious!!!! than they didn't want to give her nothing for nausea or pain they took 5 hours just so they could tell me that she just needed to poop!!!!!!! Oh hell no I walked out!!!!!!! I absolutely hate this place!! Never again!!!!! The worst hospital in the valley hands down!!!
Not that helpful i understand that there a hundreds of patients in your care but if you can't handle the job then why would you make a career out of it.
In occasions we have had good experiences, and some bad. Unfortunately I believe more bad experiences. I believe for nurses to demand high pay for the extremely poor and unprofessional services they provide is truly not feesable for hospitals and caregivers. Now with the HCAHP I hope that their pay is measured according to patient satisfaction and expectations. The Perhaps that will get the industry able to provide better quality nurses and employees..or lower their pay to a justified value verses their service and knowledge..because the charges to patient keep rising while treatment medically and physically declines. You would think some may have just bought a degree because they are not trustworthy with lives of people. Hospitality is the worst I've seen. Poorist service anywhere.
Very well the service, I was passing through here with my brother, and you can see that the attention is good, all the very attentive tea staff speak in English or Spanish.
Outpatient radiology: MRI, cervical spine, 2012. Shabby dressing room, not particularly classy, friendly or personable tech. Tolerable, but not pleasant experience. Will not return. Outpatient radiology: trans-vaginal ultrasound, 2009. Non-communicative, rude, unprofessional tech who left me waiting in a cold room. I was dressed in a hosp gown. She did not offer blanket. No class. Cold treatment. She did not introduce herself. She did not speak to me before, during, or after performing the ultrasound. She failed to inform me as to how the procedure would be performed. Imagine- a trans-vaginal with a huge probe that is introduced into the vagina! Unpleasant, degrading, unprofessional.Outpatient radiology, Mammogram, 2009. Almost identical experience as above. Degrading, unprofessional, cold treatment. Customer service abominable. To add insult to injury, I had co-pays for these procedures that totaled over $1,800. This with high option insurance. The last time I needed radiology services I went to an independent provider whose co-pay and physician reading services were less than half that which I payed for the ultrasound at Knapp. And the tech treated me like a human being.
Terrible hospital! I don't recommend going there. I've had bad experiences as well as family members. Nurses and doctors are rude, they don't care to help. If you don't have insurance forget it, they will not do anything for you. They will ask you to go back home.
Worst possible hospital. My mother went in with severe abdominal pain with vomiting and fever of 103. Told her it was gastritis and discharged her. Later that day she got worse and I had to take her to Mexico where they found she had a stone the size of a golf ball obstructing her gallbladder. They had to do emergency operation that day. Same thing is happening with my sister at this moment and she is also bring discharged.
Worst hospital I have ever been too, and I've been to quite a few. The operating doctor and 1 nurse were good and that was the ONLY good thing there. The rest of the staff were HORRIBLE. Staff is extremely slow and just don't give a damn. The absolute rudest staff EVER. I even had one nurse straight up ignore me when I was talking to her face to face. Staff should be required to take professional development on patient care. I would NEVER go here again, and I would NEVER recommend this hospital, even if I were dying I would drive the extra 15 minutes to Edinburg or McAllen.
Very professional, very courteous, very knowledgeable. Brought me into triage within 5 mins, even with an emergency patient that had just arrived ahead of me. Had me seen and evaluated, prescribed the medication I needed and discharge with in 45 mins! Excellent!!!!
Very good hospital. My Father went in with a case of Steve Johnson syndrome severe. But they notated every aspect of his disease as they observed and treated for his conditions. I was given a blessing from Heavenly Father when they told us that our bill had been covered. I'm forever thankful to the staff on the sixth floor nurses like Daphne and everyone there touched our lives in such a personal manner that they felt like family. May God bless this hospital.
Staff takes forever, they have no recliners like other hospitals, and some nurses are rude, next time I'm heading to a hospital orin Harlingen or McAllen
Knapp "Medical" Center? NO it's Knapp "Killing" Center! This is the worst hospital in all of the valley, if not the whole state! The staff don't know anything they are doing, they are extremely rude, and in 2014 when my uncle was in the hospital, they almost killed him! I swear when you go to this hospital for a headache or fever, they don't do anything about what you are in for, instead they make you get a surgery that has nothing to do with what you came in for! If I could I would give this place "0" stars! Would not recommended it to anyone. If you having an emergency. Please for the love of God, don't go here. It's better to try to get to McAllen or Harlingen. That staying here. I know what I'm telling you. I wish Edinburg Renaissance Co. could by this place, and make it a great hospital like the Medical Center in Edinburg.
This hospital is bad they did not want to admit my grandmother because she was a hospice patient and they were tell us to take her back home because she was a hospice patient so we took her back home and before we brought her back they start to poke her and the said she ready to go so the ambulance took her back home and we called the ambulance again but this time we took her to Edinburg regional and they told us that we took her on time because she could of died the same day
My mom had a knee surgery I can t complain about her Dr because he is a blessing sadly it had to be at Knapp. We pressed the call button cuz my mom was having a head ache and had to use the bathroom 25 mins and no answer my sister and I took her to the restroom. I walked out the room and no one was in the nurses station. If my mom would of been in a life threatening situation and these people never answered my mom would of been dead!!! We talked to her nurse and she was telling us there was 1 cna for 3 wings, 1 lvn for 2 wings! Seems it s a lot of patients for just 1 person! Think the have to change that because it s too much for 1 person!!
This is people lives they shouldn t be trying to save money! I wouldn t come to this hospital but she has so much faith in her dr.
This morning I was in such pain I couldn't get up from my chair without people helping me. My back has a herniated disk and I'm in such pain I can hardly walk .I was taken to this hosp. and in my 67 years of having many hosp. Emergency situations this was the worst, by far the worst, no one in the emergency, we had to look for a person. The check in went fairly well except far from friendly. After a long wait for the dr. that Was not frendly and looked like she didn't want to be there . Probably the worst I have ever had. After 1 1/2 hr. Wait a nurse came in with 1 1/2 pills. and i was told that would help the pain for 2 hrs.this was on Sunday morning so at best I couldn't see a pain dr. for at least till monday.she wouldn't give me a prescription to get me over the week end so I set here in pain. This experience at the knepp hosp. was a complete joke. My story will be passed on to many people hope you can get your act together, but I doubt it.
TERRIBLE SERVICE!!! Grandson was misdiagnosed. According to all the test, he was released and they told his mother that everything came back negative. Next day family doctor diagnosed him with the flu. Unbelievable!!! I'm definitely going to address this to the medical board. I am so disappointed with this stupid hospital. State representative will also hear about this for sure.
Went to the ER twice. They felled to listen to your issues. Very very slow. Each of my two trips lasted more than four hours. I will rethink about using this ER again. Nurses were more helpful then the doctors.
Waited for 4 hours with my daughter and wife just to get a urine test for my daughters fever.. And then still had to wait for the blood test that they never took.. This hospital does really poor job on people who need treatment on the spot, never coming to this hospital again.. Harlingen Valley babtist is WAY better.
I contracted covid 19 after a hospital visit for severe allergies they had a patient near me coughing her lungs out now im very sick almost dying cus the dumb staff put a covid patient. Near me dont go there you will get very sick.
The on-call ginecologist (7 months pregnant) said the reason of my fever (105 F) was dehydration. He prescribed a Tylenol 500 mg and let me go home. Eight hours later, I had a febrile shock. I wasn't able to breath, nor to talk. My mouth was purple and cold. My body was shaking and I wasn't able to control it. I lived alone at that time. By casualty, a colleague and her sister were visiting me. They called the ambulance and they took me to the Reinassance. There they diagnosed me with a UTI that caused a kidney's infection which spread to my heart and my lungs. I spent eight more days in their hospital. If the gynecologist at Knapp wouldn't had misdiagnosed me and my baby wouldn't have been in such a great risk. Horrible experience!
One doctor named doctor Gomez actually checked my husband with no gloves on and reached in his pocket and grabbed his cell phone and used it as a flashlight . Anyone with a brain no cell phones are dirtier than some toilet seat
Very bad attention, my 14-year-old daughter has labor pains and they only give her for the pain and of course she has not reached 5 dilation because they are going to send her home. It is not worth it. I hope nothing happens to my daughter or my granddaughter
My sister was detected that her product did not have beats and they do not want to take care of her to take out the dead fetus until she has pain or fever or bleeding they do not want to reduce her
For the amount of money this place gets, there is a lot improvement needed for the patients. The elevators don t work, don t show what level you are and makes me feel unsafe since sometimes they stay in one level. The equipment are broken down inside, and very uncomfortable if you want to stay with a loved one. Forget trying to ask for an excuse, you re only going to wait for hours if you even get one.
My niece went there for an ultrasound (Pelvis) and the techs were very mean and unprofessional. Too many people in one room. No consideration in privacy. You can hear them laughing loud on the other side like it s a party. No respect what so ever! Management really need to hire better staff! Sometimes patient care and kindness is the most important. Never would I recommend this hospital to anyone.
The nurses and doctors treated me very well. They saw and admitted me very quickly. Thank you very much for your compassion and swift response to my needs.
My dad was here in 2016 and the ICU department neglected to change him when soiled. It became so SEVERE.... he never recovered and they were never held accountable!!! Now my brother has SEVERE abdominal pain and they take forever.... making excuses that they don t have a room to put him in!!!!! Terrible service!!!
My dr ordered an ultrasound STAT. I went in at 8am and was told results would be sent to my dr in 2 hours. 24 hrs later and the dr is still waiting for results
Just don't go there. You're treated like a number. Everyone acts like they are doing you a favor; like they're not getting a paycheck!!! Didnt used to be like this. Probably got sold to some foreign corporation.
Very bad service and very unprofessional people. Sandra receptionist and Robert nurse completly rude people. Cared not a bit on how bad my husband was in pain.he had severe abdominal pain nausea and chest pain everytime my husband asked to please help she would roll her eyes. When I asked her for the supervisor she refused and when I asked her for the nurses name he just laughed and said "like I care".ended up in Harlingen hospital because they just ignored him.he ended up having emergency surgery gallbladder
This hospital is absolutely the worst hospital I've ever been to in my whole life! Never made it past the triage lobby, despite being there for 6+. Triage nurse was very rude and unprofessional, scolded my Mentally challenged cousin for not knowing answers to the questions she was asking and refused to allow me to accompany her so I could provide info. When she couldn't get across to my mentally challenged cousin she came out to triage lobby and asked me in front all the rest of the patients in lobby , that's clearly unprofessional and a violation of HIPPA. Long story short after 6+ hours of waiting I went to ask how much longer till my cousin would be seen and I was told 10 patients were still ahead waiting on rooms, I LEFT!
Recently experienced a tragedy.. staff at KMC were attentive, empathetic and professional while caring for me.. I'm grateful to them for everything.. much appreciated
Have been here three times that I can remember. Once admitted for pnemonia. It was pretty good. The second time some girl probs. The most recent was for a viral infection. I felt like I was dying. They started a saline IV and did many tests to determine why I was feeling the way I did. Everyone was very nice and didn't make me feel like a faker which regional did. I was not faking. . .I was in a lot of distress. Thank you doctor. Thank you nurse from Alamo. Thank you very much to the old guy with the Asian tattoo that took my blood. He made me feel calm and was very funny and sweet. Thanks so much for everything. Yeah the bill might hurt my feelings but I'm alive thanks to you guys! Y'all are the best. Hope you guys had a happy Thanksgiving and happy holidays to the ER staff. Amazing people!
Terrible hospital! I don't recommend going here. I've had bad experiences as well as family members. Nurses and doctors are rude, they don't care to help. If you don't have insurance forget it, they will not do anything for you. They will ask you to go back home. They need to hire more professional and skilled that take better care of patients
Because they have treated me very well every time that they admit me and they have been helping me with a lot of things because I do not have medical insurance but they never treat me badly or deny me the attention the nurses attend me very beautiful and the very attentive dovtores
I've given birth at this hospital and nurses treated me excellent. Went a couple of weeks ago to get my gallbladder removed and nurses and doctor's were nice, helped me feel at ease.
The staff is ok. The hospital itself, not so much. Parents, DO NOT BRING YOUR KIDS HERE! As you know, you have to stay with your child in the hospital. Makes sense but they left me to sleep on the floor for a while and then they brought in this vinyl covered recliner to sleep in. For 5 days. Asked about a roll-away bed or even a cot; they don t have them and if you bring your own cot, there s no room for it. So I slept in a recliner for a week and have to go see my own doctor for my back and neck. TERRIBLE! The light in the bathroom didn t work so they said to use the heater as a light source. In the Valley, when it s 90+ degrees outside. That is a brilliant idea; why didn t I think of that? Added bonus, we have our own in-room sauna. Thanks for that, geniuses. At one point they woke us up at 2 in the morning to move us to a different room. The reason, there s a sick baby that needs the room because it s closer to the nurse s station. According to my steps, that room is 2 steps closer. And I understand seconds count in an emergency but to disturb a family at 2 AM over a 2 step difference is ridiculous. The alarms on all the little machines, they let go on for hours at a time. I just pretended I was in a sci-fi movie, piloting a spaceship and my alarms where going off. They have a whiteboard in the room so you know who your Charge Nurse, RN/LVN, CNA, RT/PT, etc is. That is if they ever fill it in or update it after a shift change. Don t get me wrong, some did but that was the exception rather than the rule. So I just called people by what was on the board, not what was on their name tag. I did see on their tag who they where (RN, CNA, etc) so I matched it up properly. They didn t catch on. Probably thought I was some kind of idiot. Some of the staff were good folks and they have WiFi. Those 2 things got this place a star each, otherwise this is reprehensible.
The ER staff has gotten much better, but i will never trust this place with my life. If you HAVE to go, make sure you take someone who's going to question everything they give you or do
I don't know how they pass there ER procedure inspections. I was recently diagnosed in April with Gallstones at the emergency ER in Weslaco. I was given medication for pain, the pain came to me so strong three months later at 2AM I went to Kapp Medical Center at 3AM because my meds weren't helping with pain. I wait 25 mins to be attended and have my vitals checked, I don't even get walked to my room by a nurse he just tells me go to room 5, all the people around had a lot going on. I waited another 15 mins to get blood drawn, I had a urine sample that didn't get picked up til 6AM that was ready right after I got my vitals checked at 3:20AM, the Dr. went in til 6:30AM and appeared to be shocked that I told him I haven't been given any medication I declined medication because by 6:30AM all the pain had already passed I didn't feel pain anymore. I explained to the lady that made me sign papers that I wanted to know what my insurance is being charged for because I only got blood drawn and that was it and she said she couldn't tell me that she will send me a email of what the insurance is being charged she looked clueless. The nurse discharging me told me I was diagnosed with Gallstones and asked if I had a ultrasound done as if I did, and I told him they didn't diagnose me I told him I told the nurses I had Gallstones and I went for medication for pain and I wasn't given anything because I waited 3 1/2 HOURS. I will be calling my insurance and making all calls necessary to make sure this is reported. The doctor even said I didn't look like I was in too much pain for the nurses around, I was being as strong as I could for the pain cause I was alone!
A complete and utter scam of a hospital. Went to ER for a dog bite, no treatment was received, yet they expect me to pay 1300! Prime healthcare sucks! They are extremely corrupt! Look at why they were banned from buying anymore hospitals in California!
I was 5 months , 1 week . In my first pregnancy . I started to get contraccions around 8 pm i went to the hospital at 9 pm waited their , for assitance . And then all the nurses are mean af , they said they were gonna help me , they actually did not. I waited alot for them to attend me . At 5 am i still had contraccions . So i was in the room i asked the nurse for help , but what she said was "sorry the doctor cant make it because he is sick". Like common its a hospital and evrey hospital has to have a doctor . At 7 i deliverd my daugther. I had a miscarrige . They shouldve of done something , to stop the baby . Or something . She was still alive , so why in the world did all of this happen its been a month since my daugther its not with me anymore . I dont recomend knapp medical center to no one .
Absolutely the worst hospital I wouldn't recommend this place to my worst enemy! Got stuck in hall for 2 hours then when I said I needed to use restroom 5x i was told it sounds like a personal problem. Then was wheeled to waiting room with my shattered wrist to wait for a ride. Do not go here!
Been waiting for my daughter birth certificate almost a year from their mistake and nothing done yet, so disappointed. It is so quickly for them to charge you but to fix their mistakes you have to wait forever.
They re so rude. You can t call without someone giving you attitude for asking questions. I know they can t give personal information, but being nice right now goes a long way... They should really consider putting those rude people answering the phones somewhere else and not dealing with concerned family members.
to whomever thinks this hospital is awesome, think of all the people who had loved ones wait in pain in the waiting room and had their loved ones watch them suffer as staff stood around talking about BULLshiiit instead of doing their job! shame on you if you work here and say it's an awesome place to work at!!!
This place sucks! I went because I had a small cut on my eye. All they did was put eye drops and told me to go see an eye doctor. Now I'm stuck paying over $2,000 in bills.
Husband went to ER with severe abdominal pain. Can only have IV anticubital due to hard stick. Dr came in wondering why he wouldn t let them place IV other places. Told my husband to go home and take a Tylenol and left room. This is not the first time we ve had problems at Knapp Hospital !! But it s definitely the last time!!
We went to Harlingen Medical Center ER after leaving Knapp Hospital and was found to have a 20cm kidney stone lodged in ureter which he ended up having a 5 hr surgery and 11 day stay in hospital.
Only go to Harlingen Medical Center from then on. Harlingen Medical Center is the best hospital in the Valley.
The Outpatient service is horrible. Online says to come 30 minutes before your appointment when you really should come 4 hours before your appointment because that is how long I took. To top that off, I spent less than 2 minutes registering and less than 10 minutes at the labs. A 4 hour wait for 12 minutes is UNREASONABLE. Very disappointed with this service.
The doctors, nurses and surgical techs at Knapp Medical Center helped save the lives of 2 of our family members. For that, we will always be grateful !
This emergency center is horrible. Maybe I've been spoiled by going to clean hospitals where the staff is organized, and the customer service is on point. Because this is the exact opposite. People playing with cockroaches in the lobby, staff mumbling and not communicating what's being done, and then taking forever just to get seen. Needs lots of work!!!! However the OR area is fabulous. The people are knowledgeable and very kind. Just get rid of the emergency center and start over.
Been here twice (inpatient). Always treat me very well as an inpatient and outpatient. Have always had awesome staff and awesome neurological treatment for MS. Every single doctor, student doctors, nurses, cafeteria & janitorial personnel, You are all fantastic to me, my hubbby and the rest of crew (family). Thank you all
Nurses at this hospital are some of the most rude nurses you will run into in the Rio Grande Valley. It is a shame since there are some excellent nurses working here as well. If possible, avoid this hospital and opt for a more professional establishment where they will treat you with the attention, care, and respect that you deserve as a patient.
My Son Was Born Here And Nurses Assisted Me Very Well....My Dad Was Also Brought Here For Covid-19 & The Nurses Treated Him Very Good In The 1st Floor When He Was At His Worst ..They Explained Everything To Us About What Was Going Or What They Had Done To Him That Day And My Dad Was Satisfied With Their Assistance .. Thankyou To All The Doctors That Were There To Save His Life... Idk What We Would Do Without Yall ...You All Are Our Heros!!! I Appreciate Everything Yall To For The Patients There... God Bless Yall & May God Keep Yall Safe Werever Yall May Be....
I work as an emt for an ambulance, and they pulled the blankets off of my patient because it was messing with their blanket budget. They did not care about the patient being in pain.
I had a scheduled mammogram and arrived at the facility only to find out the Mammogram Tech had already left for the day. They tried calling her and she never answered her page. They wanted to reschedule the exam but i decided to go elsewhere. Never going back to Knapp.
If there was a way to give no stars I would do it. The receptionist was very nice and friendly but the rest of our vist was horrible. We were taken to get our vitals done and all 3 nurses were very rude. The one doing the vitals was very rough, the other 2 sat there giving us there options of what they thought it was, and at the end I walked out because they said they thought it was a sprain and they weren't going to do xrays they were just going to give her a tylenol. HORRIBLE SERVICE Never going back
My experience is happening right in this moment. We have been at the hospital since 12am and we were finally sent to the room around 2:00am. My friends baby (10 months) may have had a concussion so we were extremely worried. When the first nurse came in they asked us why we didn't bring her in sooner because it was already 4am and she fell at 11pm. We were taken aback since we had tried to get her medical attention as soon as we noticed the symptoms. We had been waiting around for the doctor when a nurse came back and told us that they were going to discharge her without even examining her! DO. NOT. COME. HERE. The nurses are all under trained and the doctors? I seriously have no clue how they passed their medical exams. I can bet that they sit there googling "how to be a doctor" all damn day. It's probably why they take so long. Please for the love of whoever you believe in, DO NOT COME HERE.
My father was taken to Knapp a couple of nights ago; he was not admitted. The following morning , We took my dad to his family doctor; doctor recommended another nearby medical center. Turns out my dad has pneumonia, and he was admitted. The communication from the nurses of the other hospital is exponentially different than the experience we had at Knapp. What happened to y all? I used to get good service, but it s been a couple of years that I ve been disappointed. Not returning. Thank goodness there s other hospitals we can choose from.
My issues have been addressed and for that iam thankful. Thank you Mary for swift action and taking the time to call me and taking care of the problem. God bless! Just because there was one rotten apple doesnt mean they are all rotten.
KNAPP MEDICAL CENTER IS THE WORST F-ING HOSPITAL YOU CAN EVER GO TO!!!!!!!!!! If you are a DISABLED AMERICAN, and cant afford to pay your hospital bill, they DENY LIFE-SAVING MEDICAL TREATMENT!!!!! My father was diagnosed with cancer. He recieved 2 sessions of chemothearpy, but right before he could register for his 3rd therapy session, he was TURNED AWAY! They told my father that if he could not come up with atleast $1,000 they werent going to give him anymore chemo-therapy. I was floored to hear such words coming from the Outpatient Services worker!!!!! How can a hospital that claims they "save lives," deny someone life because they cant pay?! Yet they give all sorts of help and medical attention to people crossing our borders illegally!!!! I F-ing HATE KNAPP MEDICAL CENTER in WESLACO, TX!!!!! I hope that someday you all can feel the feeling of helplessness and extreme depression and worry for a loved one, the way my family and I feel right now!
Very terrible hospital should be shut down!! Terrible service. Unacceptable behavior from these so called doctors. NO ONE SHOULD VISIT THIS HELL HOLE. For your own safety stay away. They gave my mother the wrong pills and it did some terrible damage.
Very good experience I arrived with abdominal pain I made the corresponding analyzes all very well excellent care of the nurses and staff in general the best experience.