Jon Wayne Service Company Reviews

Today was our 3rd yearly maintenance,
went as expected. Professionalism and
integrity. Recommend JON WAYNE SERVICE COMPANY to anyone looking for a GREAT COMPANY to do business with. Thank you Paul V. -efficient and a pleasure. Great job!

The technician Kevin M. was very polite & professional. He diagnosed the problem & had my system back operational in very little time & overall did an awesome job !

We have been having problems with our furnace struggling to heat our home. Jon Wayne dispatched Justin to our house same-day. He was very friendly and professional, diagnosed the problem, and showed us what was going on. We were very happy with the service!

Technician was great, very polite and knowledgeable!

Completely unsatisfied with this company. Called for service 3 days ago and no return call to confirm. I have called numerous times, sent text messages with no luck. They tricked me into buying the 10 yr warranty deal when I purchased their system in 2019.

Tony was here on time, very professional and thoroughly explained all the options I had. Will definitely use them again.

Christopher was absolutely fantastic! Very professional , insightful, and friendly. He took the time to listen to my needs and explained what was going to happen in a manner that was very easy to understand. I was extremely satisfied with the clean and efficient job. I would definitely recommend him! He has won another loyal customer for the Jon Wayne Service Company. I will be saving this company to my phone book as my "Go-to" for electrical jobs!

Chris was fast, courteous and very professional. Nice military discount too! Thanks John Wayne Plumbing!

All of the employees are very courteous and professional. They kept all of my house clean while they worked. They worked hard to get the job done and answered all my questions without hesitation with deep knowledge about their product. The price tag is a little too much, but I d rather pay for for their services knowing I won t ever have to deal with my AC unit again than go with another company just to save a little bit of money. I will never have to worry about replacing or servicing the unit myself. Thank you Jon Wayne for all of your help and I hope you keep on hiring people with great work ethics.

Travis was very courteous, polite and knowledgeable. He answered my questions and explained several options in detail.That's why I chose Jon Wayne because of employees like Travis. He is a number 10 employee and more.

Every time there is a problem at home we didn t know who to call my mom recommended Jon Wayne and their service is wonderful they recommend and take time to make sure the job is right! I ll never call anyone else again they have great electricians and plumbers who know exactly what they re doing! Shout out to Bobby Terrell & Mark Ruiz who have provided me with outstanding customer service.

The service rrp was very courteous, introduced himself. He explained what he would be doing and how long it should take. Explained everything he found and made recommendations. Excellent service.

Your people make the company! Everyone I've ever delt with is happy to serve and make me feel like I'm the only customer. Clearly, they understand that "If you don't take care of the customer, someone else will"

I would say the appointment with JonWayne consultant went very well he was very curious and very detailed and honest.

Enjoyed talking with Bobby as he worked to unclog the drain. Bobby advised me of what he was doing and how the process worked. Excellent service.

I am sooo impressed by this company!!! ANDREW RILEY was the gentleman who came out to discuss our options for our air conditioning problems and he was soo thorough!!
We were able to get financing and a date set at his visit. I would 100% recommend them!! Thanks Andrew Riley

Mr James Rodriguez is very knowledgeable and efficient at his job! Mr James is your best employee! Andrew was a trainee of James he was a very polite young man and kept busy working when James explained the condition of our ac unit to me which is a good sign of a hard worker! Thank you James and Andrew for the great service!

I have not decided if I m going to do business yet. Still looking around. HOWEVER, they professionalism and the way Rudy broke down everything for me was extremely helpful. Even if I m the end I do not go with them for my AC replacement right now. I will always keep them in mind when I need help. Thank you Rudy!

We are very satisfied with our service! Steven was excellent, very prompt, and addressed each of our issues in a very organized and well-thought out manner. He took the time to educate us on the source of our problems, the recommended solutions, alternatives, and gave us an itemized breakdown of expected repair costs. I highly recommend their service and Steven s professionalism. We will definitely work with them again!

Carlo A. was very friendly, knowledgeable, and adhered to COVID-19 safety standards which were highly appreciated during these times. We are always thankful for Jon Wayne s quick response and excellent service!

Even though that the original appointment had to be delayed due to high volume, the repair was quick and easy. Jon Wayne supports the military! I definitely would recommend this company.

The repair man was very polite, respectful and very knowledgeable! He found the issue, brought it to our attention and gave us options. We love Jon Wayne!

AJ Santellana was very professional and answered every question I had. He also made sure I knew and understood exactly what was going on with our A/C and why it wasn't working the way it should. Got us up and running again right before the heat of the summer. Will definitely be using Jon Wayne again for all future services. Thank you!

Professional, personable and knowledgable. Very pleased. This was a quality inspection. Highly recommended.

Excellent technician with great communication skills. After checking my AC Brian explained the issues with my system and gave me a cost to fix it. Great job, I will definitely use Brian s services again. He also showed me a service program that Jon Wayne offers that covers not just m AC but plumbing and electric as well. Very happy that I called this company.

I had a professional technician; a young man named Jacob McKinnis. He was very thorough, informative and pleasant to deal with; even if I did have to spend some money! I do believe I got the good quality service and parts that were needed. I would highly recommend this young man for his respect of my home and budget concerns! I am pleased to be a part of the Jon Wayne family now!

Lane was our service tech. He was amazing and very knowledgeable! Explained everything perfectly. Four days ago I had a different ac company come out and they did absolutely nothing to help our family! Thank goodness for Jon Wayne!! Thank you Lane for everything!! Now my family and I are comfortable in a cool home again! Our pets are also thankful!

Update: once again Jon Wayne saves the day!! My A/C broke last night and my kids, my pets and I slept with the windows open because it was so hot. So today I called and spoke to a Jacob and he was able to get me an appointment immediately. James came out and fixed my A/c !!!! Thank you again Jon Wayne! Now we will be able to sleep safely and cool at night.

July 4th weekend (two hottest days of the year in So.Texas). I called Jon Wayne Service Co. I spoke with Devon. She was upbeat, understanding and helpful. I knew I had called the right company. Most service decisions are based on the outcome of the first call. The first available appointment was Monday.

My technician was John Wars. He was professional, efficient and a very nice man to work with.

Overall, I was very impressed with the Jon Wayne team and I would highly recommend them.

I intend to work with them when the
sad day arrives and I need to buy a brand new system. It won t be long.

David

Extremely convenient time frames and very professional. Our AC was back up and running in a matter of no time.

Quick response to need for help. Professional but friendly technician who was able to find the problem, put in a new part, and checked it out several times before he left to insure the AC was running properly again! Thank you!

I called Jon Wayne plumbing because of the positive reviews online. I needed to replace a 40 gal low boy water heater. Some of the reviews said they were a little more expensive, but their quality was good. Tech was professional, friendly and on time. Here s the issue I have.....we get to the price of how much to replace the water heater and remove the old one. Tech talks to me about a financing option initially, but when I ask for the total...$6500!!!!! Unbelievable! I m not sure if this is what the reviews meant when they re a little pricier, but 3 other quotes I received were all around $1700.

System was not responding possibly due to a powerful storm. James came on Saturday morning and had everything back running smoothly real quick. Not only did he check to make sure all is well but rechecked to be sure so I would be comfortable throughout the holiday weekend.
That's great service !!

My service rep was very professional and friendly. He explained everything in detail. I m very happy with the service! Thank you!

Michael Norman was the tech that arrived to my house along with a trainee. Both of the men were very knowledgeable, polite, courteous and respectful. They resolved my air conditioning issue in a timely manner and throughly explained what happened and how they're able to correct it. They gave me a handful of options to go with from a bandaid option to a full-blown option which consisted of replacing everything and starting fresh with warrantied equipment. Michael wasn t pushy and helped he me make the right choice. He s definitely a great tech in my opinion. Two thumbs up!

I had a very nice and courteous young man to refill the water softener with salt crystals. He was efficient and got help by phone to change the time the softener would run but kept it as is after explaining the consequences of doing so. He was patient and very willing to answer all our questions.

Friendly service, followed protocol due to covid-19, explained well on the service/units he had to offer, over all excellent service. Thank you John Wars

Dylan was fantastic! Thank you SO much for your help. John Wayne will always be my 1st call!

Tech came out and did his job in a very profesional manner.
I highly recommend Jon Wayne services.
Won t choose anybody else, they are expensive but remember you get what you pay for.

Jose was very attentive, he s always very polite got my AC up and working within minutes of arriving. He s the best!

Mr. Huerta was professional and immediately knew the issue, this way I knew exactly what was needed next (giving me peace of mind). Thank you!

I had an issue with my ac unit not cooling below 73 degrees. I called this company and they sent a tech. The gentleman (Danny Garza) who came knew what the issue was ASAP and fixed it within the hour.

He explained how the issue happened and even gave us tips on how to avoid the issue in the future. He was very polite and super cautious and clean when entering the house during the pandemic. He was a big help to my family. I thought i was going to have to pay an arm and a leg for an ac repair but i was only billed $107.

He even explained their membership benefits and cause of him i might consider joining in the future.

Thank you! :)

The customer service employees are great. I bought a $15,000 piece of junk! I bought a whole new system and at the first sign of cold weather the system can t keep the house heated even after lowering the thermostat. It just runs all day. The great thing is they can t get a technician out until Wednesday which means the machine will be thoroughly broke by then. I should have saved my money.

We have had outstanding service from John Wayne. The service techs are very knowledgeable in the areas that they service. Been a very satisfied customer for over 10 years. Highly recommended.

Andrew came out to fix our AC system and he was very professional. He walked me through the process step by step, gave me price options to fit my budget, he also cleaned up after he left. Thank you Andrew for a great Jon Wayne experience, they really did make me smile today!

James was our tech and he was great ,explained everything and was honest about his assessment of what the issue was and when and if we need to use john wayne services again we will ask for james, Don and his team were great thank you.

Yours sincerely
Owen Cook
We are much cooler now

Quick and professional service. We have used them in the past for duct replacement

I am so happy that we chose John Wayne. From our initial visit with Lane to the team of Eric, Brandon, Andrew, George & Shawn who installed and serviced our system. They are professional and take pride in their work. They answered all my questions( I ask a lot) and I would highly recommend John Wayne Service company. I am so thankful that John Wayne hires such great employees, they are truly an asset to this company.

Annual Inspection services. Our technician, Christopher, was professional and thorough in his inspection and review of the results.

Chris Salas was amazing! He took care of my plumbing issue in no time! I had a busted pressure relief valve that needed to be replaced, and Chris saved the day! Now, I get to enjoy my weekend with my family at the coast because of the very fast and professional service that Chris, and Jon Wayne provided for me ! Best service company for AC, plumbing and electrical in South Texas !

Fast, efficient, treated me like a valued customer. Got the job done.

The service technicians were vere professional and courteous. They explained everything they did and the details of our contract fully. We were very pleased with their work.

Trustworthy and professional. Will definitely use again!

Called Jon Wayne for a second opinion after home warranty company contracted technician that suggested an expensive repair that would not be covered by warranty.

James quickly determined that the repair suggested by the original company sent by home warranty was erroneous. It was a much cheaper repair (and covered by warranty) He was very knowledgeable and thorough when explaining repair options.

Will be disputing this repair cost with my home warranty and filing for reimbursement. Thankful my instincts were affirmed on this one!

Jon Wayne provided excellent service and professional technicians at a fair price. Thank you.

Company representative showed me how to assist in the maintenance of my equipment.

I called to get an estimate to have a propane water heater replaced. Mine was not broken, but it is starting to get old. I know the price of the direct replacement unit ($800), so basically I was looking to see how much the labor would be, After the "estimator" came out, I got the feeling that all they were doing was trying to up-sell me. I was asked about going with a tank-less heater. I said I was not opposed to that, but then he started saying it was going to be like $10K, Now, I also know how much a tank-less heater actually costs, so I felt that was crazy. Then he tried to talk me into an electric unit for some reason. I did not like that idea either, and could not understand why they could not just give me an estimate for replacing what I have with another one like it. I finally got an estimate for that which was not totally crazy (although still high), but I was not happy about trying to up-sell me for something i did not need. I'm glad I did not actually need to replace it immediately.

Bobby was super nice and thorough. He repaired two faucet fixtures at no cost during my plumbing evaluation. I have a lot of pets and every one of them loved him. If you have pets and need a knowledgeable plumber, ask for Bobby!

Robert Romero did a spectacular job! He was very thorough and made sure that I understood everything that was going on during his visit. I am very pleased with the service myself and my family received and will be calling Jon Wayne if any further services are needed in the future! Thank you!

I am 100% OK with being too busy to accommodate all of your customers in a timely manner but be up front about it. What I am not ok with is promising service windows that you cannot fulfill. People depend on these windows and schedule time off work for these. It is unsatisfactory to not deliver your product if you say you will be available during these times. After two days without water to my home I was able to get service from Joe. He was super professional and fixed my issue in less than an hour. I have NO issues with the technicians; however, I do have issues with the scheduling department. The next time I have issues with my plumbing, I will be seeking a different company unfortunately.

Amazing experience. Estimate on same day I called, left me a loaner AC unit and did full central AC and furnace unit replacement the next day along with zero upfront financing. Showed up in force with 3 trucks and crews.

As always, John Wayne A/C service is by far, the best company to do business with. I called today to have my A/C annual service performed. Although I live far from San Antonio, I got a same-day appointment. A certified service advisor (Andrew Riley) was dispatched. He was punctual, considerate, and very professional. He detailed all the work performed and answered all my questions. Indeed a professional.

The electrician came out and fixed door bell, added GFCI where needed, checked other outlets to make sure they were working properly, added smoke alarms where needed etc.

Carlo was very thorough in explaining what he was going to do and showed me what he was looking at before he performed his work. He was personable and took fantastic care of my ac unit. Great job to Carlo and John Wayne! Every experience has been top notch! Eight years of servicing us and counting.

This second review is years later and Jon Wayne is still providing top notch service. This time Robert was my serviceman and took care of everything that needed to be done to get my unit up again. Thank you for the great service guys, from the phone rep to the serviceman......excellent!

Third review, still delivering excellent customer satisfaction. Carlo still with that great service and explaining as he worked the needs and solutions. I appreciate the promptness and quality work. Thanks to you guys I was able to get serviced same day as issue arose. Jon Wayne has definitely kept my loyalty!

After first tech "inspected" my system (I pay $29 a month for this), he left. It was only when it got cold that night that I discovered that a failsafe in the attic (where he was working) kicked in and my fan ran all night long, although I could neither get the heater nor the A/C on. It got down to 59 degrees in my house that night. The next morning, I called to have a supervisor show up to fix what was screwed up. When I told the supervisor how cold it got, he thought the temp was great and that's how low he keeps his AC (this was after a cold front and the morning outdoor temp was 37. Both could not wait to try to hit me up to get a new system or fix the old for about $100 a month or $7,500. Are they supposed to be SERVICE or sales??? Next screwup will be the last; then, I'll look for someone else to take care of my system.

Michael & James did a great job. They were friendly & helpful. They explained the problems and gave me options that made sense. I will definitely use Jon Wayne services again and most like ask for these guy by name.

Excellent customer service. Friendly. Competent. Provide service on a weekend during a crisis. Would definitely recommend and use again.

Good work as always. On time. Professional. Didn't try to sell me anything. Just did great work. Thanks guys.

George Gutierrez, Jon Wayne's Service Technician, arrived on time. He was friendly, personable, and professional. George answered all my questions and addressed all my concerns about my HVAC system. I was impressed with the extra steps he took to ensure my system continues running efficiently and optimally. For example, an electrical device had burned out which I believe operated the UV lights (I have 2 UV lights installed -- one to purify the air in the house and the other to keep the ductwork clean from mold). When he examined one of the UV lights it appeared to look good as new. But to be on the safe side, he replaced it with a new one. That assured me that George had my best interests in mind. He also took time to show me how I could know the UV light was working. I can now check the unit periodically to make sure it's doing its job and ensure I'm getting my money's worth. When he went outside to check the A/C unit, he vacuumed a layer of leaves that had fallen into the unit. George then recommended a special mesh covering for the unit that would prevent leaves and other debris from falling into the unit. In summary, George was one of the most pleasant and conscientious technicians I've had service my HVAC system in the 9 years as a Jon Wayne customer.

Juan did an excellent job of inspectin and servicing our air conditioner. He communicated well throughout his visit so I could understand what he did and potential problem he found. He made several suggestions to improve the system but did not pressure us into accepting them at this time. A fully professional experience.

Carlo Avendano was extremely professional and examined everything to me step by step. Even explained my new system to me in a no technician way. Love the customer support and advice he gave!!!!

Jon Wayne was quick at getting back to me when it came to my AC needing repair. Richard came by the next morning and was very helpful and great at getting my outside unit fixed, as well as checking the inside unit.

Bobby was friendly and professional, checked one faucet that only needed to be cleaned out, and repaired the other that was dripping. He gave me several options for repair to replace, and helped me choose what was best for my situation. I use Jon Wayne for all my HVAC, plumbing, and electric repairs, and have been very happy with them.

Service was great from the time I called to book appointment from time they left !!!! They ve earned lifetime customer. Very friendly and knowledgeable staff

Andrew was very professional and completed the job in an efficient manner. He was very positive about the condition of my systems and offered me a few ideas to make them more efficient. It is comforting knowing that my AC, electrical and plumbing systems have been checked and are in top condition. Thanks!

Friendly, thorough and professional service at a fair price.

Joseph Munera was just a thoughtful young man. He was such a delight and pleasure to be around. He kept telling my husband thank you for his service. So many young people these days don't appreciate the past wars and conflicts! My husband served in Vietnam and was not welcomed home very well!

He explained where we were losing energy and monies unnecessarily, and how we would best be served to save. He also showed us how to best help take care of my allergies and asthma. My husband has to use a CPAP every night. He has multiple issues from Agent Orange in Vietnam.

Granted we probably spent more than we should have but, in the end we will probably will feel better til the end.

That young man should be commended for pointing out things that we never would have thought of. Send him to homes that have people who health issues and your company will skyrocket!

You've contacted the wrong person. I manage the property and have not seen the report. Please email me a copy and I will be able to give an honest opinion. Thank you

I want to start review that Jon Wayne employees and representatives have been very professional and friendly. With their great reviews it's easy to see why. I was disappointed with their pricing though, after receiving new a/c quote. I feel more and more companies see how far they can stretch their price and unfortunately they were $4,000 priced over one of their main San Antonio competitor's (which are highly renowned a/c system Trane's main distributor) for same comparable a/c unit specs. Both offered 10 year parts, labor and yearly service. But with both I feel the consumer is just paying the yearly service upfront even if they don't live in home for 10 years. Also, Jon Wayne a/c system is not Trane or any other notable brand that I was familiar with. All in all Jon Wayne does have exceptional service but I feel perhaps they should reevaluate consumer value because the 22k quote (for premium unit) we received is way overpriced for a average single family home. Especially since on Trane website units start at 6k for 16 Seer units and about 11k for their mid and premium units (not including installation). These systems on average are installed in one day. Educated consumers are what sets market pricing trend. Just because you can finance it, doesn't mean you should. Also, Jon Wayne had 9% interest loans while other company had 0% interest if paid off in six years.

Very professional, consultation fee gets waved if they repair something. Gave us a lot of options for future work without being pushy or trying to sell. Genuinely helpful.

They said earliest they can send technician was 3/23. I needed someone on 3/22. They called me and sent a technician 3/22 and at a earlier time. Took care of issue. Third time using them. Highly recommended.

Jon Wayne s staff is very professional and customer oriented, from the customer service on the phone, to the repairman who fixed one AC unit, to the service person who provided options for a new unit, to the crew that installed my new unit. They are not the cheapest option, but their end to end customer service is second to none.

Bobby T. was very professional and got the work done in a timely manner. He was open to any questions I had and answered everything I needed. He even took a few extra minutes to educate me on somethings I had questions about.

Mr. Jakie was extremely professional. This man has a world of knowledge regarding questions I had about my heating and cooling system. I highly recommend John Wayne.

I appreciate Jon Wayne Service Company and the good job they do and I would give them five stars if they were more cognoscente of their customers time. I understand extenuating circumstance but more often than not, appointments are rescheduled due to Jon Wayne's inability to meet their original commitment. BUT, let it not be mistaken, when Leonard can actually get here he is nothing but happy, helpful and willing to handle the task at hand!

We had an appointment scheduled from 2pm - 6pm. I had to take half a day off from work in case they actually showed up at 2pm. By 5:45pm we hadn't heard from them so we called. The lady stated that she had to get a hold of after hours to get us an update. After hearing 'after hours' we knew they weren't coming.. but she assured us they had a crew working until 10pm. She called us back and said they would not be showing up today.

I completely understand that it's the busy summer season and unfortunately not all appointments can be met. But what if we wouldn't have called for an update? Would their customer service have had the courtesy to eventually call me and tell me to stop waiting because they were never going to show? Would they apologize for me having to take half a day off? No, we had to track THEM down.

As a professional business they should be taught to update their clients when they aren't planning to show up. We had so many choices to pick from and unfortunately chose a company that has no respect for their client's time. I would not do business with them again and do not recommend them to anyone.

Carlo Avendano was our service advisor and I was very impressed with his service. He was very professional and very polite. He took the time to show me all the services he would perform and kept me informed throughout the process. Excellent experience with John Wanye.

Rudy Johnson was the most friendly, genuine service advisor that we have ever had. His kind demeanor, honesty and trustworthy advice was that of which is hard to come by these days. Thank you Rudy for taking care of me and my family. Your level of service, knowledge and expertise was genuine and is very much appreciated. Thank you for all you do.

The whole business process is customer centered at Jon Wayne. The techs explained everything and there were no surprises. I couldn't be happier.

Eron was awesome. He was here within an hour of my initial call and was very helpful and thorough. Great service!

Alex did an excellent job. Originally called for tripped GFI, but determined the problem to be tankless water heater bad motherboard. Alex replaced two whole house surge protectors as an additional service. Great service from Alex. Highly recommend!

Our service rep Joe Benevides was great! Looked at our issues, and made constructive and informative suggestions for remedies. All said and done we are getting a new hot water heater, and water softener with Jon Wayne Plumbing.

Andrew's performance and service was OUTSTANDING. He was courtesy and very respectful. You have a great employee, do not lose him. My wife and I would rate him 10.

John Duncan came out and found the source of problem and extensively detailed the work needed done and quoted us the repairs needed.
I paid the down payment and when work was completed there was a reduction in my price because they discovered there was no need to do as much as originally quoted.
Very professional and HONEST company. They upgraded my plumbing from 1-12 to 2 as needed.
I will recommend them to anyone needing fair and professional work. I will use them again as needed.

Dylan came out to diagnosis unit for repair. Was professional and courteous. He fixed the unit during his visit(high voltage parts had to be replaced). He did not push any products or services on me unlike other HVAC companies I have used in the past and prices were better as well. Overall, I would recommend this company.

Great customer service! Our technician Robert was very friendly, very thorough and explained everything. He advised us of any possible costs and was very knowledgeable and professional.