Jon Wayne Service Company Reviews

The repairman was very personable yet professional. He made the experience simple.

In the attic I found a leaking copper sump line. Technician said that it was not replaced when my new unit was installed, therefore Jon Wayne service was not covered in our Service Plan. Total cost for service would cost would $600+ ($65 for 50 ft. 3/8 inch copper line at Home Depot SKU 256-897). $500+ for labor? Seriously? Preventive maintenance at the time of new unit installation would have prevented a leak that damaged a brand new remodeled ceiling. Jon Wayne disappointed us this time around. My wife and I fixed the problem at a cost of 65 bucks and just over an hour.

The technician Tom was very thorough and explained all options in detail and was cognizant of price. The parameters were discussed from before and after service to show the change in system and that issues should be resolved. Great service overall, and it was much appreciated the technician kept a mask and shoe covers on while in the residence.

Had a good experience, the technician repaired the problem quickly and arrived in a good timeframe.

Richard Hickey is a great representative for this company and very knowledgeable. As we asked questions about our issue, he answered clearly and concisely. Travis and Lenny did a great job repairing our AC. Thanks Guys! Great job!

This guys re-scheduled and confirmed my appointment 3 times in the same day, making me lose an entire work day waiting for them, at 6:00pm they cancelled, they do not care about people time, not what I expected.

Our Service Advisor Tom Rodriguez was very knowledgable and got our ac working again that day.This is our first home so we were a little unsure about what to expect but Tom explained everything step by step.

Repaired ground fault interruption circuit. Did an excellent job.

Awesome technician! Felt he truly had my be set interests at heart!

I have known the Jon Wayne Company for years. They have always been the company to go to when you demand the best in the business. There's no tricks or gimmicks just high quality professional workmanship.
I can't say enough about their employees. They are what makes or breaks a company and this company in San Antonio, Texas is the best!
Thanks Jon Wayne
JS

The techs were very thorough, explained everything, went over multiple options to repair the problem. They also finished their work in a timely manner and were able to answer all the questions that I asked.

It was just an estimate . Chris brands the company well, awesome representation. Articulate and provided a relaxing atmosphere. My customer experience from phone call to site visit was amazing. This company if not number 1 in San Antonio should be as they set the standard.

My service technician, Roy, introduced himself upon arrival and was very courteous. He told me what he would be doing with an estimated time frame. Upon completion he went over the results of the inspection and tune up. Roy was very knowledgeable and seems to really enjoy what he does. I feel that he is a real asset to your company.

Fast response time, not same day but within 24hrs of calling. The technician, John Wars was super nice, professional, thorough in explaining the problem, and then completed the work very quickly. From time of arrival until completion of work was only 1.5- 2hrs. Highly recommend Jon Wayne, and the technician, John Wars.

We are currently a Gold Star member and tried to get our yearly service call and both times the technician has failed to make it to the appointment on time. I took off to work from the house both mornings for the 8-12 service window and now I am going to have to schedule for a 3rd time.

Nowi the gentleman that came out to our home was very helpful and very knowledgeable about the service we needed. I am glad that Jon Wayne has personal like him keep up the Great Service. Thanks. Mr. Saenz

I was very pleased with the technician - James - who prepared my estimate. He was very patient, answered all my questions, and didn t try and sell me anything. He gave me good options to choose from that fit within my budget. And the turnaround time to schedule my work was fantastic!

Quick response. Scheduled next day. They showed up on time. Very professional. Only negative is price. The repair itself seemed high at $298 to replace one breaker. What really shocked me was the guy tried to sell me an $8,000 package. Not a big fan of the big corporate upselling of things I didn t really need. Nothing forced on me just seemed overdone.

Richard was great! Extremely professional and courteous! Also, Very responsive and thorough!

We were extremely satisfied with Jon Wayne. Cliff explained the repairs needed and concerns that required future attention. He was very professional. Highly recommended. AAA+++

Travis was my technician. He did an awesome job cleaning, and checking AC system. I would highly recommend him. I would like to have Travis for my future AC checks
Thank you!

My wall outlets needed to be checked for proper voltage due to TV problems on that wall. Tony was very professional and most helpful. His visit gave me peace of mind plus led me to my TV problem solution.

We love having Jon Wayne all the service techs are always friendly and on time. They always take their time to make sure everything has been checked and functions. We are glad they offer the rescue club so we don t pay for any visits. Thank you to Jon Wayne

Tony was personable and professional he got right down to business identified the problem. He inspected the main power panel and identified numerous SAFETY issues that warranted the panel be replaced. Which was done the next day.
Thank you Tony

Nathan was on time, friendly, professional. He took time to answer my questions honestly and understandably. He did the tune up efficiently and gave me realistic projections on what would be necessary in the future. Great experience.

The Tech, Jackie Buck, is very patient, informative and knowledgeable. Nice person with a Great personality. Thanks for the great service as usual. Regards, Epifanio Camarillo

During the winter storm we had an outdoor sink pipe burst. We had used Jon Wayne before and liked them so I immediately contacted them again. They were very booked (naturally) and since ours was contained and not a necessity, I took an appointment at a later date. That day came and they were supposed to be there between 8-12. I called at 10 just to confirm and was told that due to emergency calls our plumber was running behind but that they would call with an update on time. At 4 they called and said they would likely be there at 6. I was willing to wait because I had only that day off from work. At 6 they called and said they weren t coming at all. I was mad and when I left my house, I was even more mad to see they were servicing a house just 5 houses away from mine.
A few weeks later I called and scheduled another appointment. This time my husband took the day off. Again, they called and said they wouldn t be there at the design time slot because of emergencies. I said we d wait, again. Sure enough, a few hours later they called to cancel and asked if I could schedule a different day! I said no! We had already taken two days off from work for nothing. The lady said We could schedule you a guaranteed timeframe. WHAT!!?? Why weren t any of my other appts a guaranteed timeframe! We will never try this company again.

Levi showed up well before the end of the scheduled service window (a fact I greatly appreciated). Turns out that he wasn't able to drain the tank in my water heater due to it having a plastic outlet. This would have been nice to know before he came all the way out. He didn't charge me though, so all's well. Recommendation for the future is to have the service agent that calls customers back, verify if the customer has a plastic or metal outlet. Thanks!

Great service!! Happy with the service rep, very personable & patient with answering any questions I had, as well as presenting the product I requested info on. Especially appreciative on the time it took to do the job, very short time.

Rudy was a consummate professional; very thorough, very knowledgeable definitely an asset to your organization. I enjoyed our visit today cannotI speak highly enough of Rudy s professionalism and knowledge.

Professional & courteous service with quality people. They always do an excellent job.

James was great! Super nice and professional. He gave detailed descriptions of our options and costs up front. He even gave our friendly dog a moment of attention. I highly recommend him!

Chris Buck from Jon Wayne AC came to our home today to visit with us about possibly putting in a new unit. Ours is on it s way out. I was very impressed on his Honesty, I didn t feel like he was doing an upsell on me. Highly recommend Chris and Jon Wayne .

I was charged a $29 service fee and all that happened was a conversation about ordering a replacement of my water Heater. Also the price quoted was outrageous and I am so glad I did not confirm and got other quotes. John Wayne quoted $2,525. I ended up buying the hot water Heater from Home depot and had it installed for less than $1,000. I will never not get multiple quotes or options again. One day saved me over $1,500!

Very impressed with Bobby. We had a pipe that was leaking close to the house and he had to dig down to find it. He found the issue quickly and was in constant communication during the whole process. Showing me where the leak was occuring and what he was going to do to fix it. After he was done, he filled in the hole and was impressed on how clean the area was where he was digging. John Wayne Services has earned our trust and we will continue using them for our AC, Plumbing and Electrical needs.

Jon wayne ac came out and did a great job servicing my ac. Thanks for the great work

We've been with Jon Wayne over 10 years and we always get excellent service, Jose Sandoval is always professional and we know the job will get done right whenever he's our technician. I would recommend Jon Wayne to friends and family.

Hunter & his asst. went the extra step to label panel properly, very neat job, kept me informed

Tom was our Jon Wayne Tech that did our annual maint review/update/cleaning. He was extremely professional, knowledgable, and could answer all our questions.

A little on the expensive side but the tech was very knowledgeable and they usually have higher end equipment than smaller companies, which is useful for correctly diagnosing the problem. It helps so you don't keep throwing money hoping to find the right fix. Jackie was professional and found my freon leak very quickly and pointed out a few other issues to look for as well. He explained everything very well and showed me the problem before and after.

The only thing I didn't like was the scheduling department, which had nothing to do with the tech side. They said they would be running a few minutes late and that was no big deal. However, a few minutes turned into 4 more hours. I had to call them thinking they forgot about me as I kept continuously waiting at home like a dumdum. They said it was just taking longer but they will still come out, but more communication about how late they would really be would have been nice, as I could have ran some errands. That's the only reason for a 4 star instead of a 5.

I called and reported a problem with my A/C unit. A technician was at my house within 30-45 minutes. He was very knowledgeable and fixed my problem in no time! Excellent response time and excellent service!

Joseph was the technician on this visit as well as the previous system tune up. He is honestly one of the best service technicians that I have worked with in all my years owning homes. Prompt, courteous, professional, and incredibly knowledgeable, Joseph is a credit to your organization and is one of the reasons I always know to call Jon Wayne for my HCAC needs.

Rudy Johnson was very courteous and quickly found the issue with my heat pump not running. He took the time to explain and show me the cause of the problem. Very satisfied with the service he provided.

I love this company. They are always on time, professional and reliable. I would not use any one else.

Set a time for a free estimate on an installation, took time off, but there service people called to tell me that they are running late, a few hours later they tell me unfortunately they got tied up on another job and can't come. I gave them a whole two weeks to set an appointment, now I see it was the wrong choice.

The technician, Justin Saldana was very knowledgeable and explained each step he made to complete the repair. He was very knowledgeable, courteous, and displayed professionalism. He is an asset to your company.

Appreciative of service provided. Tyler and JJ were both professional and efficient. Would recommend their services to others.

Don t normally fill these out but felt compelled to do it this time around considering. I ve had to use Jon Wayne on two separate occasions regarding my A/C and once for plumbing and I couldn t have been more satisfied with the service. Incredibly friendly, detail-oriented, helpful, etc. I ve used a number of A/C companies in the past but Jon Wayne has truly earned my trust, and ultimately my business from here on out. That sounds like a really cheesy, fake tag line, but I assure you these guys are legit.

Mr. Leonard was our technician. He was courteous and the consummate professional! Explained everything that was wrong and what it took to repair. Service with a smile!

Brandon was about to leave but realized that I had a UV light that I neglected to install. He came back into the house and offered to install it himself. This was great service thanks Brandon!

Cliff Solis with Jon Wayne Service Company performed a routine seasonal A/C tune up. He was held up at a previous job but Jon Wayne kept constant communication to keep me updated and Cliff showed up only an hour after my original appointment time. Cliff was very professional, knowledgeable, and considerate. He not only performed the A/C tune up consisting of a basic inspection, clearing the drain line and cleaning the outdoor coils but he also checked my system for leaks and tested the refrigerant charge. Originally he thought my system was low on refrigerant but after further investigation diagnosed the issue as a incorrect piston size and recommended to replace with a TXV valve. He was extremely thorough and went over 6 different options and also quoted me for the TXV valve replacement. I ended up just getting the basic A/C tune up so I could think about the TXV repair. He spent over 3 hours at my house and was not pushy or upset that I was choosing to only get the basic service. I asked several questions during the visit about what he was doing and how the entire system worked and he never seem annoyed and was more than happy to explain everything to me. Very satisfied with Cliff's service and would call him again in a heartbeat!

Joseph was very knowledgeable, personable and polite. He took the time to inform me of the different things he was working on, how things work and repeatedly told me to feel free to ask him about anything if I had any questions. He was very concerned about my comfort, and whatever he did, my thermostat seems to be functioning better. He has a wonderful personality and appears to be A REAL PEOPLE PERSON. Joseph is definitely a very positive asset to your company. I know it was his job to do the things he d done, but it seemed his intention was to go above and beyond what was required. I felt like he really listened to me about my concerns. It felt like my son was in the house. Thanks Jon Wayne and thanks Joseph.

Always get a detailed evaluation of the problem at hand and service techs are very knowledgeable. Jacob was fantastic!

AJ came here to fully inspect my heating and air conditioning unit and then make any recommendations to improve its performance. There were several items that required my immediate attention. AJ and I agreed that the unit needed to be replaced. I got financed and a new unit will be installed tomorrow. It should be noted that AJ did an outstanding job. He was professional and very thorough in his proposal. I m very much satisfied with his recommendations. I felt he did an outstanding job.

Great customer service! Called and received same day service. Troy was extremely professional and took care of the issue!

Ruben was very thorough and offered some good tips to questions posed to him by the homeowner.

Excellent service technicians were both very knowledgeable and was very happy with their service and will highly recommend oh and John Wayne Air Conditioning thank you so much

Thank you for replacing my garbage disposal and drain basket! Jay was very professional, friendly and clean. I used an angies list deal and the company honored it. Will use them again.

The Company rep was very professional and answered all questions we asked. He was very helpful on information about your products and good recommendations for our home. The whole meeting or presentation was exceptional and he did not try to sell us something we didn't need, which says a lot about good character. Thanks Again

Christopher Buck , the consultant, was professional in the explanation of our choices. He was thorough and we did not feel pressured to purchase any product. We feel that we purchased what we needed and appreciate his time and patience in answering questions. He deserves a raise!

Job completed in one day. Full ac change out and upgrade

Rudy was on time this morning, very polite and professional and quickly saw what was needed to simply tighten the base area. I was very pleased with his service and professionalism, and this was our first experience with Jon Wayne. I will definitely call again if we need assistance.

Did a will good job about explaining what he is going to do, what's needs to be done. He was able to explain it to where I could understand what needs to be done. A real out going guy that is trying to save us money in the long run. I was very pleased with his knowledge of the system.

Ruben was our tech who came out to check our heating system, he was punctual and professional and courteous.

Matt HVAC Design Consultant was extremely knowledgeable and understanding of our situation. He showed up earlier than expected and was extremely nice. He explained everything to us and answered all our questions. Matt was concerned about us as people not as just another sale. So nice to see someone like this.

My Jon Wayne service representative Andrew provided excellent customer service, as well as maintenance to my heating, ventilation, and air conditioning system. He arrived on time. He was both courteous and informative during the visit. He exercised social distancing while on the call and wore foot coverings while inside the home. He also worked diligently on my system. I am now confident my system is working at its best! Jon Wayne has a valuable asset in Andrew. I am pleased with the service I received today and would recommend this company and any alike service reps such as Andrew for the many services they offer. Thank you!

Service Technician was knowledgeable with the inspections done on our AC unit. He was very professional and pleasant to talk with. He discussed services he felt were important for us to know about, but he didn't think it would help our situation since our unit is 17 years old. He recommended that we not waste our money on certain replacements, but look into buying a newer unit. He took about any hour performing inspections on the unit, both inside and outside. The only thing I saw him do was use the water hose to clean and take out the leaves from the outside unit. I really didn't think it was worth the $180 dollars we gave John Wayne throughout last year paying the monthly fee. Even though the young man was respectful, he wasn't wearing a mask, shoe coverings, or anything like they show on TV and I have decided to cancel my subscription to paying the monthly fee, it's not worth it.

We scheduled this company based on good reviews on google. But we had 3 appointments scheduled and kept our own busy schedules cleared to be home for all of these 3-4 hr time slots. The first two times they called last minute at the end of the schedule slots to tell us they were running behind and would need to reschedule. For the last appointment we rescheduled with them they just never called or showed up. Very unprofessional and Rude. I wouldn t have left one star if it was possible to give them a 0 star review. Do yourself a favor and use a different business.

Good service as usual. I especially appreciated Chris.. He was very professional
And polite and thorough .Thank you! Carolyn Burns

Marcus was conscientious and detailed in his service. Best service technician we have had from John Wayne.

Carl was professional and thoroughly checked all our systems. He was always wore shoe covers inside which my wife really appreciated.

Fall unit checkup. As usual Jon Wayne was on time. The tech was very knowledgeable, professional and thorough. I'm a member of the Jon Wayne Rescue Club so no charge. Spent some time discussing some energy saving options and costs. As always, great service.

Fantastic customer service! Joshua stayed at my house to explain, in detail, every part of the process and financial aspect of replacing my HVAC system. I never felt rushed or forced into buying them most expensive option--quite the opposite! He explained why certain, more expensive options might actually not be the best for my specific situation. For a single girl living alone, that means a lot that he wouldn't try to bamboozle me! He left without a sale today, but I will definitely be calling Jon Wayne when I make a decision on which product is best for my house and me!

Honest, professional, knowledgeable and on time. The Service Advisor, Carlo Avendano, took his time, explained everything and was very professional. Jon Wayne s how can we make you smile, slogan is practiced by each employee you encounter From the time you schedule and appointment until the time the technician arrives at your home. Thanks for the great service.

This company should be noted as an example for other AC/HVAC companies to follow. The ability to address their client needs and back those needs with great customer support is why my family use John Wayne. Everytime we have an opportunity to promote this company to othe families, we do. Thank you John Wayne.

The technicians assessed and recommended solutions for my water heating problems. Very easy to work with and friendly. I felt they were professional and fair.

Long time customer of Jon Wayne's Services initially for AC then most recently for plumbing. They have a program called Rescue Club where with a very reasonable monthly fee they'll come out for a complete tune-up of an installation or services done including coverage of replacement parts. No Charge. Technicians are very professional, courteous friendly and knowledge of not only their task at hand but putting themselves in the customers place. Today Daniel came by and serviced both our central AC but the plumbing as well. Checked water pressure, tested water hardness, and we all know San Antonio water is in a class of it's own. Plainly put, he checked anything and everything that pertained to plumbing. Did the same with the ac. If it isn't doing what it was supposed to be doing he had it corrected. Sure you can say "Isn't he supposed to do that in the first place?". Yeah, well I've been impressed by the services Jon Wayne has provided us. I was expecting two trucks to be parked outside. Talk about multi talented. Daniel took care of both tasks. We're happy, been happy and will continue to stay with the Jon Wayne Team.

AJ Santellana treated us as family. Gave us band-aid to the whole system options, and worked hard to find finance options. Took pictures of existing before and after. Took time to explain everything. Will use again and request him specific! Thank you.

Work is to be performed on Thursday, but if the professionalism and knowledge continues through the install it will all be a 5 star experience. The Technician James was very knowledgable and listened to my concerns. Came up with several great repair options that can fit any budget. Highly recommend them.

Justin S. did a superb job on both the AC and plumbing check up.

John Tingley, the Jon Wayne Service Co. HVAC pro, was very professional, polite and knowledgeable on all things HVAC. He explained to me exactly what he found and what the processes were to address them properly. He s great at what he does and is the type of person I would enjoy working with! Will use Jon Wayne again due to this experience. 10/10

Michael was great and provided many service options. Pricing was a little high but we found an option suited for our budget. Service was great.

Always professional, knowledgeable, and polite but they re wolves in sheep s clothing, thieves! Everything was worst after they left. Things that worked just fine before they were called out are no longer working!!!

Prompt service, very thorough in explaining what he was doing and finding. Really appreciate the professionalism and precautions taken. Would recommend using them for annual service and maintenance needs!

I have very mixed opinions of this company. Their AC people have been great.
A plumber came out to our house to look at our water softener, and it was one of the worst experiences I've had with a repair company.
To start, the problem was already known. There is a missing float from our salt tank keeping it from filling with water. The system works perfectly otherwise.
This plumber started by walking through our garage without letting us know he was there. He superficially looked at the system and said he couldn't see a problem. When I discussed what I thought was wrong, he said he could replace the whole system for several thousand dollars, or I could just order a whole new salt tank from Amazon for $600, and install it myself.
No effort to look at the internals of the system or replace the missing part.

1-10-21 Pipe broke @ 1 AM, Called service desk to report. Repair done by noon, (Sunday). Prompt and courteous Professional repairs done. Reasonable service charge.

Annual checkup of HVAC System. Arrived on time. Took tech on tour of system. He changed the UV bulb, changed the filter and ran tests on operation. Checked the plumbing and water heater. Cleaned up after himself. Provided written checklists. 5th year of service on system.

Lionel came out to our home because we were having issues with our thermostat reading the wrong temperature. The thermostat said it was hotter than it really was, which resulted in the house being freezing since our system thought it needed to cool the house. We ended up replacing the thermostat for a new one and have peace of mind knowing that there is a 5 year warranty on it. Lionel was very professional and straightforward with us, and he is very personable. Although we had to wait longer than we were told, due to long service calls ahead of us, I'm giving 5 stars because Lionel did a great job!

George Gutierrez was one of the Friendliest and professional young man. He stayed until our system was perfect.we appreciate him very much.

The tech, Lupe, was thorough and clear in his explanation of the problem and solution. He also reviewed his findings of the evaluation done on my system and made recommendations that would be beneficial. A great experience with a well trained and personable tech.

Great same day service! The window for the service call visit they gave me was reasonable but I was surprised the technician showed up within 1 hour of my initial call. The other companies I check with were scheduling the visit for the following week.

I had Joseph out at my house today to work on my air conditioner and he gave me arguably the absolute best service I have ever had. He was thorough beyond belief, answered all of my many questions with patience and really gave me a ton of information that I really appreciated. He definitely went far above and beyond for me which was very refreshing Thank you so much Joseph and Jon Wayne for the wonderful work and service. I will definitely use them again and HIGHLY recommend them.

Our technician was courteous and knowledgeable.
He took his time checking our system, performing the required maintenance and reviewed his findings with us. Overall a great experience.

The entire staff at Jon Wayne are outstanding professionals. Jeremy was awesome, he quickly discovered the problem with my AC unit. He thoroughly described the problem and explained solutions clearly. He went over options and cost giving me the available choices. Once I made a decision he quickly went to work fixing my AC. He makes a difficult job look easy. I am very pleased with Jeremy and all others I communicated with at Jon Wayne. Thank you, thank you all and God bless.