I am 100% OK with being too busy to accommodate al...

I am 100% OK with being too busy to accommodate all of your customers in a timely manner but be up front about it. What I am not ok with is promising service windows that you cannot fulfill. People depend on these windows and schedule time off work for these. It is unsatisfactory to not deliver your product if you say you will be available during these times. After two days without water to my home I was able to get service from Joe. He was super professional and fixed my issue in less than an hour. I have NO issues with the technicians; however, I do have issues with the scheduling department. The next time I have issues with my plumbing, I will be seeking a different company unfortunately.