George Gutierrez, Jon Wayne's Service Technician, ...

George Gutierrez, Jon Wayne's Service Technician, arrived on time. He was friendly, personable, and professional. George answered all my questions and addressed all my concerns about my HVAC system. I was impressed with the extra steps he took to ensure my system continues running efficiently and optimally. For example, an electrical device had burned out which I believe operated the UV lights (I have 2 UV lights installed -- one to purify the air in the house and the other to keep the ductwork clean from mold). When he examined one of the UV lights it appeared to look good as new. But to be on the safe side, he replaced it with a new one. That assured me that George had my best interests in mind. He also took time to show me how I could know the UV light was working. I can now check the unit periodically to make sure it's doing its job and ensure I'm getting my money's worth. When he went outside to check the A/C unit, he vacuumed a layer of leaves that had fallen into the unit. George then recommended a special mesh covering for the unit that would prevent leaves and other debris from falling into the unit. In summary, George was one of the most pleasant and conscientious technicians I've had service my HVAC system in the 9 years as a Jon Wayne customer.