Michael Norman was the tech that arrived to my hou...

Michael Norman was the tech that arrived to my house along with a trainee. Both of the men were very knowledgeable, polite, courteous and respectful. They resolved my air conditioning issue in a timely manner and throughly explained what happened and how they're able to correct it. They gave me a handful of options to go with from a bandaid option to a full-blown option which consisted of replacing everything and starting fresh with warrantied equipment. Michael wasn t pushy and helped he me make the right choice. He s definitely a great tech in my opinion. Two thumbs up!