Jon Wayne Service Company Reviews

I scheduled a free estimate online to put an extra outlet in my house. The website allowed me to select a date, and a time period that would work for my schedule. About 30 minutes after I scheduled the appointment, I received a phone call saying that the days scheduled was actually not available. Because of this, I was scheduled for the following Saturday between 8 and 12. At about 11, I received a phone call saying they were 3 hours behind. This information would've been helpful earlier as I shifted my entire schedule for my day around the morning appointment. Anyways, they asked if I was free in the afternoon between 2 and 3. I said I was. They also said they would call later when they were 30 minutes out, or to give me an update if they weren't going to make that time. It's now 3:30 and still no electrician, or phone call. I'd stay away from this company.

I called after being told they are more expensive, by no means was I disappointed! Very competitive prices, but the knowledge of these professionals is outstanding. Great piece of mind. I highly recommend them. From here forward I won t use ANYONE ELSE!

Requested John Wayne to provide a home advisor consultation to advise what on re-balancing options for our HVAC system to eliminate hot and cold spots. There was a slight mix-up with the originally planned time and service but they were able to send two technicians to perform diagnostics on our system. The technicians were professional, thorough and clearly explained their observations and recommendations.

As a longtime customer of Jon Wayne, I always appreciate the service I receive. Their warranty is the best in the business. Also, Benjamin Martinez is the most knowledgeable and professional plumber that has ever provided service in my home. He is a tremendous asset to the company.

Appt request was from 12-2. they asked to stretch to 2-4pm.at 340 they called and said unable to arrive until 8pm. Took day off work for no plumbing! 2 stars is generous.

Expert service received. He took the time to explain what needed to be done and once work was complete, he showed his work to make sure I was ok with it. Really professional people, so highly recommend them as I ve been using them for quite some time now!

My blower motor was wired wrong and fried my thermostat when powered up. They bandaid it up and my blower motor stayed running even when it was not calling for it. It took them almost a week to get a new motor and wire harness and now my heater not working. This is the fourth time a tec is coming out . Hope they fix it right this time.

Andrew did a great job today

Can t say enough positive stuff
From the positive attitude of the person who first answered my call.
To the nice person who sent us email copy of previous invoice.
Then to have an expert K. Cobey come out to the house early, on the day needed.
These folks rock and will call them again if needed.

Professional work. Marco was very thorough and did a fantastic job. He found a few items that required replacing to make sure my equipment is functioning at peak performance.

Every person I have met is very professional, knowledgeable and of high character. When they come in your home I feel totally comfortable and safe. I also believe they are trained to go the extra mile for their customers.

We purchased a house in need of a new AC and heating unit, my first call and only call was to Jon Wayne - which was the right decision. I scheduled a convenient appointment for a Saturday and Jake Pettit was promptly on time. He explained everything thoroughly and didn't try to pressure or push a sale once. One of the best visits I've had from a service company!

The following Monday they were there to install, friendly, professional, and courteous.

A great experience from beginning to end! Would definitely recommend.

They came to replace a faulty breaker. The service was great but I did not appreciate the attempt to up sell their service from both the person who answered the phone and the technician.

George Gutierrez was very professional and thorough. He took his time to answer all of our questions and explained everything he did. He has an awesome personality and has great customer service. He s an asset to the Jon Wayne team. Thanks George for doing a great job!

We are very happy that we choose Jon Wayne when we had our HVAC replaced. The technician Joseph just came out to service it and he was great. Very professional, efficient, and seemed like a really good guy. He was very polite, didnt mind my puppy following him around and was really nice and explained everything he was doing to service our HVAC. I would highly recommend the company.

The service was great. He gave me many choices
in service. Very professional Will be using then more

During a recent cold snap . I called John Wayne . I had no idea how much work and knowledge it takes to get the heat back on . Travis ,JW employee , was very intent on getting it fixed and getting it done right! Very dedicated to his job and making sure I was "stress" free ! Thank you Travis .. Great job with a great attitude ! Great representative for John Wayne Air, especially because of the times we live in ..so important now adays!
Sincerely, Clare E.

I was in immediate need & Jay Carlson came the same day & his recommendations were accurate. Hector & Brandon ,the installation techs were skilled & Hector explained thoroughly & answered all my questions. I highly recommend Jon Wayne Service Company. I am so pleased with everything they sold me & installed excellent quality, excellent customer service .

Jon Wayne Service Company provided top-notch service on both occasions I called upon them for help with my two AC units. Cliff and Coby initially responded, and they arrived promptly and were very professional. They wore masks and boot covers the entire time as they went straight to work until they found the problem. They offered several repair options which included short and long-term remedies based on what was affordable for me at the time. Their recommendation for the Rescue Club was a good one especially since I did have to call them back out within 90 days. Cliff returned and stayed until he was able to duplicate the problem I was having that hadn t shown itself when he d previously come. Thankfully it ended up being a much cheaper problem than I d anticipated for which I was extremely grateful. I can t say enough about the customer service of Jon Wayne Service Company. Will definitely call them when I m ready to replace my units!

Very fast and professional service! Technician was at my residence within 24 hours of my call. Even on a Sunday the technician was very courteous and thorough and seemed to enjoy his job. Very polite and professional!

Very professional and had my furnace back up and running in no time.

The technician was very knowledgeable about the system. And gave me great insight on how we can make it better.

Jesse was great. Came out late when the A/C wasn t cooling. Gave me 3 options and performed the work I chose. Highly recommended this company. Customer service was great and kept me informed about when a technician would be out.

In the market for a new HVAC system and had Jon Wayne come out for a quote. They blew me away in their service and detail and exceed my current service provider by 1000%. Definitely will be switching who I do business with after my meeting with Andrew. Thank you for your commitment to detail

Its unfortunate that Leonard had to repair a vast amount of damage that the technician Travis did to our new unit. Leonard kept the promise he made to repair the damaged components and electrical damage that should have been fixed and replaced by the original technician. Leonard is a true asset to your company and has pro.ised us that he will be the only person to come out to service our HVAC going forward. He has given us faith back to your company. Thank you Leonard for all you do.!!!!!!

Was just getting my yearly check up but he came when he was expected and was professional. a year later did the same thing and fixed a problem outside. Very courteous and respectful. Thanks

AJ was very knowledgeable and friendly. He was very honest with us and was able to get someone out here the next day to get our AC up and working.

Technician came out and viewed the problem. We made an appointment for April 6th.

My Certified Service Advisor, James Quandt, was wonderful! He was courteous and professional and explained what my system was doing as well as what he was doing. He had no problem with me watching and he answered any questions that I had. Thanks for having a great person on your team!

Bobby at John Wayne was an absolute professional. He assessed and repaired the issue extremely quickly. Not only professional but knowledgeable. If I were John Wayne, I d hold on to this one. I thank him wholeheartedly for being as awesome as he was. He was on time and didn t leave a messy work area. I d recommended him to anyone who asked about his work ethic. Thanks to John Wayne for sending their best to my home!

A gentleman who came out and looked at our air conditioner today we're professional and decent. They wore their little shoe covers into my house which really helped because we're trying to show the house to sell it. They fixed my AC and made offers of other things that we could fix if we wanted to but are not necessary at the moment. Their prices were reasonable, and their service was excellent!

From the moment they begin speaking with you, you recognize the level of service this company strives to provide and they deliver as well. Friendly, understanding, kind and courteous. Thank you for helping us with our air conditioner system!!

Very professional and knowledgeable. Brent was on time , did a thorough job looking over my system and gave me options that would work for my situitation. .

Every one was happy, cheerful, respectful, and hard working. Made me feel as if we have known each other for years... great service

The technician was very thorough and explained everything to me in a professional matter. John was very fast and friendly i will definitely refer anyone to this company.

Christopher Buck is a great human being. I had the pleasure of meet this man yesterday as he showed up to inspect our duct work for removal and and replacement. This kind human is well knowledgeable understanding and knows what he is talking about. He told us all about our issues and thoroughly explained what worked for us and gave us different options. Jon Wayne hands down Is an Honest company who provides quality work and is in it for the needs of their customers! Thank you.

Robert was our technician And was great! He went above and beyond and was super professional and very thorough.

Bobby from Jon Wayne repair services came out on Christmas Eve and went above and beyond what was expected. After not having hot water on Christmas Eve, and family expected to come over the next day, we were wondering what to do. Bobby came out and was able to replace our water heater the same day. Very friendly and professional service and did an amazing job. Thank you for all your effort!

When my service techs were going to be delayed on another job, the office called me to let me know. Then called back when the plumbers were on the way! I got amazing service for a reasonable price. I would definitely recommend.

Just wanted an estimate. The gentleman was very knowledgeable and very kind, but The prices were really above my budget. Will have to really think about it.

The technician, Robert, was right on time. I was surprised how thorough and comprehensive the inspection was. Robert took the time to explain everything that he and his crew were doing and pointed out some areas that may present problems in the future.
They also replaced several items that needed it at no cost to me because of our plan.
He went over my paper work and described what they did with each area - Plumbing, HVAC and electrical.
His professional and expertise makes him a great asset to his company. Thanks

Had someone out today for an HVAC install estimate. I expected sticker shock given I d used Jon Wayne for a whole home rewire, which cost me about $32,000. But they did quality work and I wanted to see what they d propose.

So when they proposed two mini-splits with five heads at a cost of nearly $29k I wasn t surprised. But it was their response to my request for details on the proposal that simply floored me. I asked a simple question, what exact mini-split models are you proposing.

Here was the exact response emailed back with a screen shot of an unidentifiable mini-split:

This is what it will look like, I won t know model/serial until we have engineering do a room by room for the indoor units. They are not all the same size indoor units , they are properly sized for the room, so unfortunately there s not 1 model number I can look up for you. Our process would be, if you tell us let s start the work and collect payment
We will engineer the rooms out for Exact sizes on indoor and outdoor units. Then we would install accordingly

He presents me with an outrageous cost estimate for two mini-splits but doesn t even know which models they d use? They d let me know AFTER I ve already paid them to start the job? He sends me a frickin picture of a mini-split?

And of course less than 15 minutes after calling Jon Wayne to express my displeasure with this joke of an estimate he suddenly finds the model numbers.

Hard pass, Jon Wayne, and you won t be getting the call for next job.

I used this service to get some smart home devices installed. They installed a Nest smoke Detector, and Nest lock. The work was ok, but not great. I may need to get a locksmith to get the lock to work more smoothly. They were unable to install the Nest door bell and said we needed the help of an electrician. This company has electricians, but they were unable to help on that day. I then got an appointment a week in advance for a Jon Wayne electrician to do the work. However, there is now a major delay and they may not be able to send someone out even though I ve had this appointment for a week. I am not impressed so far. Update: the major delay turned into cancellation. They told me they were unable to come out that day for an appointment made a week in advance. Also, they were unable to come out the next day either. That was when I decided to use another company. This other company came out the very next day and installed my doorbell with no problems .

Tom was an exceptional technician. He helped my father with his HVAC concerns and even checked the outside unit, which had nothing to do with the initial concern. His passion for providing quality service was profound. John Wayne is very fortunate to have a great team member.

On time, efficient, COVID ppe, parts found and installed. Went from no AC to blowing cold air in about three hours. Excellent as usual and recommended.

I am so thankful to have Jon Wayne services for my home. Nothing beats having piece of mind knowing your home is functional and safe to live in. Service Representative, Carlos, came by today to complete a quality check and his service was undoubtedly worth a shout out to him and his company. Carlos was professional in every way. Providing me excellent expectations and an understanding of the work we was doing. He was a delight to work with and he was so sweet to my 110lbs fur baby. My dog was literally sad to see him leave! Thank you Carlos for your amazing customer service, and thank you Jon Wayne for keeping such amazing Representatives on your team!

John Wars, service advisor viewed my living room ceiling about what looks to be broken or leaking pipes that was not from my AC unit. I had put in a claim with my home owners insurance who sent their Techs out to fix the problem at the same time frame. Thank you John for taking a look at my AC making sure it was Okay and not the problem.

Tom Rodriguez was the advisor assigned to us. He came on time and checked our whole system out. He then clearly outlined any issues he thought we had. There was no pressure to get any of the work done at all. He was a very nice and professional worker. Will ask for him when we need future work.

I know that there are several buttons above to select, but all of them apply when Jon Wayne shows up to a service call for us. I have never felt more confident in a company providing extreme customer service; peace of mind for me; safety and security knowing that this trusted name hires THE finest service representatives. I am forever grateful for the timely and "accurate the first time" service and products they provide. Thank you, Jon Wayne!

We got home from work to no working A/C. I called Jon Wayne and even though it was already 6:30pm they said they would try to get someone there that night and they did. The repair person was very professional and courteous. He did a great job and fixed the issue. By 9:30pm we had working A/C again. They saved us from a very hot evening. Thank you!

I don't normally write reviews so bear with me.
We had our 20 year old compressor basically blow up on us in the heat of the afternoon. We called Jon Wayne right away. Jacob came out almost immediately and confirmed the compressor was gone. The next day John and Austin came out with our new system. They showed up on time, looked clean and professional. They hauled out the old system and had the new one up and running. When they were done, they totally cleaned up any mess they made, took time to explain how the system worked and made sure we had no more questions before leaving. If you need AC work done, you need to call Jon Wayne!
Thank you Jon Wayne! You are life savers!

Well it was that time again, yearly checkup. George Gutierrez was the tech that came. Nice and courteous and informative. He did the checkup, I had told him about a noise I was hearing and we discussed it. He went outside, came back in and said he'd already placed the order to replace the fan motor..wow! He was out 2 days later and replaced it in now time.

This is my 8th year and have nothing but good service from Jon Wayne! Hey what can you expect with a name like Jon Wayne!

The repairman was very professional n courtious. The work and explainton was explained very well too.

This was my first time to use Jon Wayne, excellent service from Thomas Mullinax, fixed my ac issue quickly and professionally. Signed up for the 5 Star Rescue Club on the spot, very happy with the service!

They are great, not only when you speak to them on the phone but when they are at your home in person. They have EXCELLENT customer service

You will love the services from Jon Wayne. The people are polite and easy to talk to. The gentleman that serviced my air conditioner was very knowledgeable and answered any questions I had. Thank you for being there for me every time I needed you. Keep up the great service.

Jesse was very efficient and explained everything he was going to be doing beforehand in a way that a person with no knowledge about HVAC systems could understand. Will definitely recommend them to friends and family!!!!

Have rental properties in San Antonio. In one unit, I had a new HVAC system installed. In second unit purchased at a later date, I knew who to call right away! My experience with their technician, Rudy, is nothing short of excellence. He s punctual, a great communicator and very professional. He sends images of the problem, timely quotes and works quickly. Great company with great service!! Thank you!

Kevin Edwards and David Luciano are the reason for this review. Prompt, straight- forward, attentive, detail- oriented, and friendly are only some of the words to describe the service received today. I highly recommend these two gentleman, as they made a potentially stressful process very easy. Will be contacting them specifically again. Thank you!!!!

Highly recommend Jon Wayne the gentleman that came out was very professional his name was John Wars very sweet and kind took care of our air conditioner and price was very reasonable they are my go to guys now

Michael did a great job on my system check up. He was super professional and punctual. Thanks so much for talking me through what you did. Stay safe out there.

Great service by Tony Ruiz. Professional installation, clean work site, friendly service.

Robert came out from Jon Wayne to address a electrical issue. I had a new panel (breaker box) installed inside and outside with a 200 amp upgrade in April 2020. Electrical started providing partial power January 2021, preventing microwave and large appliances from working. I have a 2 year warranty on the work, Robert came out the next day after I called and found that the power company, CPS energy, was the source of the problem. Robert got the problem fixed by the power company (CPS technician came out) within a hour. Long story short, cost me nothing (warranty honored) and the problem got resolved fast.

Both my husband & I were very, very impressed with Brent & pleased with his level of knowledge & experience. He was very polite, he was understanding, patient & an all around nice guy.
He listened to all of our concerns & problems we were having with the HVAC & heating system. He told us, I ll look at everything (inside & out) & when I finish assessing it all, I ll sit down with you & explain what s going on & I ll get it resolved.
Moving forward we agreed on an option & he explained the repair(s) process was lengthy but he felt confident we d be satisfied with the outcome. Even though he worked hard for the rest of the afternoon & into the evening he exuded nothing but patience & care in getting the work done in a meticulous manner. I believe when a company like Jon Wayne or any other company hires the best, as a customer you get the best & the level of service is the best.

Great job, service advisor, Jackie was professional and polite.

Happy with AC repairs but still waiting to get the second roof attic vent installed. Rain stopped the install and its been a week now with no word from scheduling, even after i called to get a day scheduled. Not happy with the lack of communication.

An elderly person I know was charged over $250 foe a simple job anyone a contractor from Home Depot could of done for much, much less..
CAUTION!

These guys were honest and professional. Speedy response

Very nice serviceman.
James Lowery III deserves a raise.
Not kidding.
Explained things no one else ever has...

We bought a complete new heat pump and air handler with all the up grades and blown in insulation. The techs were very professional and informative. Erick, Henry and Joseph were very polite and professional and did excellent work and left everything clean. We enjoyed visiting with the young men as they worked. All work completed in same day .

Awesome wrok, fast response, and good quality product installed

Very overpriced. The technician who comes out for the appointment is a high pressure salesman that will delay answering any and all questions regarding price until they have exhaustively listed everything they suggest you purchase (We re talking new car prices).

24 hours after they install this brand new, very expensive system that they try to justify overcharging you for by promising around the clock 24/7 responsiveness to service calls/requests for their unit.
My unit has worked for 16 hours out of the last 72 and they are still trying to schedule someone to come take a look at why my system isn t cooling.

he did a good job making sure our air conditioning system is functioning correctly and he did it on time.

Tony did a great job installing our ceiling fan! He was friendly, professional and took time to answer all our questions. Highly recommend!

Came, found and said it s fixed . No real issue, rather his taking the time to explain the why it s happening. Great guy. Would not hesitate to call them/him again.

Joseph Munera is a excellent technician. He conducted a thorough inspection of my stem and performed all necessary maintenance with excellent technical expertise. My experience with Jon Wayne has been outstanding He installed my system and has provided top notch support.
I highly recommend Jon way to anyone needed Air Condition.

Jacob the technician was prompt, courteous and took care of my AC unit, I would recommend Jon Wayne service company.

Very HAPPY with this company. I would recommend Jon Wayne to anybody that needs service or repairs on there Ac and heating systems. And Employees are just wounderful and polite. I give them 5 stars.

Very good service help me to understand all the options for my unit

Although there was some confusion with the appointment and they were much later arriving than my scheduled appointment the service person was very professional, fixed our issue and treated us fairly. Overall the service was great and I would recommend them. Being on time and keeping you customers up to date on arrival times could definitely use some improvement

Carlo did a great job! Professional and knowledgeable.

I was very pleased with everyone that I had contact with at Jon Wayne, the young man that scheduled the appointment, the guy that explained the options and the guys that installed the system. The install team had a very white glove approach towards their job. I doubt that you could find better customer service on buying and installing a new HVAC system.

Good guy who knew what to check. Was very thorough.

Tech showed up early within the window they provided. Was courteous and professional. Performed task of tracking down problem and offered multiple solutions.

Our plumber, Geoff did a fantastic job. He was very knowledgeable and professional. Will use him again in the future.

I am so glad I chose Jon Wayne A/C for my replacement heating and cooling system 3 years ago. I have always received courteous and prompt service. A real plus is the Rescue Club and the annual checkup of the entire system. I am amazed at the thoroughness of the inspection. The tech spends about 1 1/2 to two hours checking everything to ensure no unexpected issues in the future. This last annual check was performed by Edward with whom I was most pleased. There seems to be a great culture within the company as it is reflected by every employee I have encountered. Edward is a great representative of that positive attitude. A+

Service Tech was very professional, knowledgeable and focused. No issues or complaints. Just compliments! Thank you Jon Wayne.

The service advisor that showed up was AWESOME!! He was very knowledgeable about every service John Wayne provides. He was quick but very thoro

I called to make two appointments I made first appointment with no problems the second appointment I became so irritated about questions like did I think this was an emergency even after I said no and if I couldn t be there at two but I could be there at three then that would be considered after hours fee or emergency fee. I realize it doesn t matter if they waive the call fee if I have them do the work but it was too much of a hassle so I made only one appt. The best part, which is why I called JW in the first place, are the professionals they send out. Carlo listen to what the problem was and set out to get the job done and saved me money with unneeded repairs. Several years ago Able installed the new system and I can t say enough about these two men. Awesome job!! I would give those two 5stars any day.

Hottest day of the year and our air-cond system breaks down. I call in the 24 hour service number and they say they re booked up till 2pm-6pm is soonest time they can come out , so we pull out the fans and Thank God we re still healthy enough to bare the 106 degree heat! Serviceman shows up friendly and courteous and mask on with slippers over his shoes he checks everything out and finds the problem right away , blown capacitor great he has one in his truck and replaces it and double checks everything again, Edward was very professional and took care of us promptly! So glad we got the Jon Wayne Platinum Warranty so we didn t have to pay anything out of pocket ! Thanks Jon Wayne Air Conditioning !

Carlo came by to work on our AC unit and was very courteous and professional. He was also very informative on the different repair options.

I was glad that they could come to my home within 3 hours for a hot water heater issue.
But, technician had no idea how to fix. He was up front about it and because of that, he did not charge me for a service call.
Options for possible repair started at 3600.00....I fixed it for 50.00 and alot of cussing. .
Jon Wayne had replaced my whole house duct work a few years ago and I was very happy with that and I will call them again if the need arises.

Wonderful and considerate service from my technician today. Treated me with respect and not as an overly worried customer. Thank you for that especially. Did an excellent job!!

Awesome as always. I have their preferred customer service. Well worth it. Bobby is amazing.

Had appointment from 9-1 they called said we ve had a flood of emergency calls it will be way after 1. Gee no problem I took 1/2 day off from work. Now I had to take a full day off. They wanted me to take another day off to get the work done, REALLY! Another day! No respect for your time. Waited 11 hours after having an appointment. Joe showed up he gets 5 stars. Joe got it done fast and was very nice! The least they could have done was discount the job. You just can t find a stand up contractor anymore.

Joe B was very knowledgeable and thorough with his evaluation and inspection of our water problem. I intend on using Joe and John Wayne services for my plumbing needs!