J

Had someone out today for an HVAC install estimate...

Had someone out today for an HVAC install estimate. I expected sticker shock given I d used Jon Wayne for a whole home rewire, which cost me about $32,000. But they did quality work and I wanted to see what they d propose.

So when they proposed two mini-splits with five heads at a cost of nearly $29k I wasn t surprised. But it was their response to my request for details on the proposal that simply floored me. I asked a simple question, what exact mini-split models are you proposing.

Here was the exact response emailed back with a screen shot of an unidentifiable mini-split:

This is what it will look like, I won t know model/serial until we have engineering do a room by room for the indoor units. They are not all the same size indoor units , they are properly sized for the room, so unfortunately there s not 1 model number I can look up for you. Our process would be, if you tell us let s start the work and collect payment
We will engineer the rooms out for Exact sizes on indoor and outdoor units. Then we would install accordingly

He presents me with an outrageous cost estimate for two mini-splits but doesn t even know which models they d use? They d let me know AFTER I ve already paid them to start the job? He sends me a frickin picture of a mini-split?

And of course less than 15 minutes after calling Jon Wayne to express my displeasure with this joke of an estimate he suddenly finds the model numbers.

Hard pass, Jon Wayne, and you won t be getting the call for next job.

Comments:

No comments