I received excellent service . The Technician Mr J.W. Keatts has excellent social skills. He took the time and explained in details the work that was done and needed. Mr. Keatts was very professional in every respect. Great person.
The service was excellent.
The trained technician was the most trustworthy and kind person with the customer always addressed with my last name and sir.
Outstanding person.
Jon Wayne's overall service was excellant. From start to finish, the quality of service provided by service advisor, Brent Christopher was very great. He was very knowledgeable and attentive to details in regards to repairs that were required to fixed the issue with the system.
Jon Wayne services told me what was wrong with my water heater and gave me a free estimate for repairs
The person who came did a good job checking the AC however I got 2 diffetent stories on what was included in the mainatance package of $179.00. The dispatcher over the phone said that the freon was included with the maintanace that was to be done today however the person who came said the freon was not included. That was very disappointing because I expected the freon to be added to my AC unit. Very unprofessional on her part (the dispatcher).
Jose the service Tech did a great job, he was friendly and answered all of my questions. He checked both inside and outdoor systems. He followed the social distancing guideline and did a great job explaining all of the services he performed. Highly recommended
David is extremely knowledgeable and very professional! Thank you.
Great service. We purchased a complete HVAC unit from them 6 years ago, and have continued to use them for maintenance of the system. We pay for the gold level service and any time we have an issue they fix it free of charge. Always same or next day service.
The technician, Tom Rodriguez, was amazing and thoroughly checked all of my systems, electrical, water quality and ensured that I was informed about what was going on and if there were any suggested changes or areas of improvement. Will definitely request him in the future and highly recommend Jon Wayne as a whole. I have had them do electrical, plumbing, hot water relacement, and AC/furnace repair and service. Impressed by their knowledgeable technicians and attention to customer service!
We had an issue where water would run out of the wall when my wife would turn on the disposal. Being unable to wash clothes or do dishes because of this issue was extremely nerve racking. We ve used John Wayne (Colby was the tech) in the past for our HVAC issues over the duration of two years. Each time we had an issue he was there to get us fixed up. Because of his services we ve stayed loyal to John Wayne as we know it would be handled quick and in a hurry. Since John Wayne offers plumbing work as well we decided to call John Wayne to help us with this new issue. Christopher Blanco was the tech we had today and was extremely knowledgeable, helpful, energetic, and passionate about his job at hand. He showed up earlier than we were expecting from the call service and got what we thought a potentially a major issue handled quick. Christopher also explained the cause of the problem and how to avoid mishaps like this in the future. Because of Christopher and Colbys performance I ve decided to write a review and say how happy we are that these guys have handled all of our issues!! Keep up the great work! If any more problems arise these are our go to techs!
Wonderful services provided. Quick, on time and courteous. Very uofront about prices and although they do upsell they do not pressure the home owner to purchase anything. They just give you the option. I will only use them from here on out !!!
Called in after seeing an advertisement on Kens. My appointment was cancelled 2 times back to back with very little notice.
Seems like my service request simply was not important to them.
Did not come in the time frame scheduled. Warranty did not cover the part, very convenient, and the cost for them to fix was extremely excessive compared to the price of the actual part. Felt like they just wanted me to pay to join their monthly subscription to get a better deal which still is excessive. Technician was very nice, no issues with him. Just personally I'd choose another company for service.
Tom was sent to my home to look at my ac system. Tom arrived on time and very professional during his visit. He was able to identify the issue I was having, in this case a failing capacitor on the a/c compressor, and gave me a list of potions for improving and fixing my system. While I understand Tom is expected to offer whole system solutions, I really needed the most affordable option, and Tom respectfully understood my decision and promptly got to work fixing the most immediate issue. My system is now back up and running and I have peace of mind again. Thanks again Tom for your dedication to your work. I look forward to working with you again when the time arrives.
Would recommend To buyers out there, the service was fast, reliant, and professional. Very friendly and professional techs. Jon Wayne services was very professional from start to finish.
Electrician thoroughly explained the options for installing a manual transfer box for use with our generator in case of a power outage. James was very knowledgeable and did not try to steer me to unwanted / unsolicited services or parts.
Jon Wayne Services is a company you can trust for plumbing, electrical or AC work. My go to guys for these services.
I wish we could give a negative number of stars. This company ripped my mom off and took advantage of her. She had them come out for their $79 system cleaning and inspection. $233 later they told her she needed a whole new system. The service technician waited until after he left to call her back and let her know that he had also turned off the gas, so the heater would no longer be functional. I suggested that she get a second opinion before she took a loan out to buy a whole new unit, and thankfully she did. When the other company came out, they assured us that everything was fine and that there was absolutely no reason to turn off the gas. I don't understand how people like this can stay in business.
John Wayne cooling and heating is a great company. We have been with them now for 9 yrs and all techs that have come through my door have been good honest people always respectful and professional. Would recommend them in a heart beat. Today a tech named Jose came to my house cause there was issues happening.Jose came trouble shooted and never gave up till he got it gave a great explanation of what happen and how he fixed it. I would also recommend Jose to service my house if it ever needs it again.
We had a clogged water drain that filled the pan in our attic and overflowed. Roberto came out and fixed the problem in 10 mins by pushing air through the pipes. He then did a very thorough review of our system with options to fix the items. We were able to pick the ones that made the most sense with no pressure sales. Roberto was very professional and made our system right! Can not recommend this company enough.
We have been using Jon Wayne for about a year now. We purchased a new unit last year. It is AMAZING. I m so thankful for the efficiency of the ac unit, and the rescue club allows them to come make repairs if we have need. Wouldn t use another company for my ac unit. Very professional service people that come out. Great experience.
Love the customer service and how well Jon Wayne takes care of the equipment every year, year after year. Consistent, high-quality customer service for me, great support for the equipment, ensures everything works. Keep up the great work, Jon Wayne!
Juan Londono, was our service advisor on this Saturday appointment 12/21/2019 , is very knowledgeable, helpful, thorough,polite, and patient during this visit. We couldn't be more satisfied. Thanks again John Wayne for having employees such as him. Sincerely Rene and Susan.
The young man who came to fix our AC very helpfully explained our system s status and what he had done, and set our mind at ease by his bearing and hard work! Great job!
These folks came out to do a no fee second opinion and got the job. They came in with MORE services provided at a lower price then what I had been looking for. Will definitely call them again if the need arises!
Quality and professional service and always on time and friendly
Michael came out today for a service call. My heat was not turning on. He ended up doing a full tune up on my furnace and upgrading me to the 5 star rescue club. Very satisfied with his service.
Michael did.not come to my home.
Matt from John Wayne Service Co. came out to the house to give me a quote for an A/C replacement. I have to give the folks at John Wayne some kudos, they called before their rep arrived, he was on time, COVID ready, and extremely polite and professional. Matt listened to my issues and gave me multiple options on my replacement. Hat's Off, great job... That's how service should always be done!
Adam was the technician who arrived to check out our system. He was extremely thorough while investigating the issue we had.
He made some adjustments to maximize the system output and explained very clearly what he did and the results we could expect. I was very impressed with his professionalism and the time he took with me and examining all the data. Thank you to Adam for his kind manner and professionalism. He is a fantastic asset to your company!
Robert was awesome and very informative. He explained everything he was doing and how the whole AC/Heating system worked. He cleaned up after himself and was very timely. Great work!
Steve was very knowledgeable, very professional, on time, and didn t waste any time fixing problem.
Very straight forward. Arrived on time and gave us all pricing before any work was done. There were no surprises or hidden fees. We have a plumbing repair in our guest bathroom that will take a two step process to fully repair. Estimates completion is 6 days from start. Very professional.
Micheal was friendly and professional. Didn't waste anytime checked everything , cleaned units , replaced filter,worked in hot attic and never quit smiling . New employee was also very nice working to get our home cool again. Will call them back if we ever have more problems . Also wearing masks and shoe covers to keep us safe!
Mike provided excellent customer service and quickly fixed my A/C issue. I called on a Sunday afternoon and a technician was at my house within an hour! Definitely recommend Jon Wayne to anyone who is experiencing HVAC issues.
Outstanding in all respects. I called Jon Wayne to have them look at a couple of issues that showed up on aninspection report. The operator who took my initial call was friendly, cheerful and above all, seemed genuinely interested in solving my problems. He scheduled a plumber for the next day and an HVAC tech for the following week. Jon, the tech who came out look at my water heater, showed up on time and within 30 minutes determined that there was no issue with the water heater. This was great news as I was expecting to have to replace. He also check my pressure relief valve and this too was in working order . Throughout the process, Jon was nothing but friendly and professional. No easy feat in a 120 degree attic space. What impressed me most was the pride and affection he had in his company. From the little brags about the top of the line equipment he s issued to his praises for the management and their response to COVID, it was clear to me that this guy felt he was working for the best company in the world. What more can you ask for. And all this for the cost of a service visit. Highly recommend.
The service advisor did a thorough look at our a/c unit we have. He took the time to explain to use each option that Jon Wayne could do for use. He was not a pushy sales guy. He understood our situation and understood when we told him we had one more estimate.
We called John Wayne to come and fix our AC because the outside unit gave out. The technician AJ assessed the problem and in a very professional and polite manner described the discrepancies of the unit. AJ presented multiple solutions to the problem allowing me(the customer) to make an educated decision. John Wayne management should take a look at what AJ is doing with the customers because he is doing it right. Not only were my AC issues fixed, but AJ also provided customer education and as a result of that, the John Wayne company will be my go-to should I encounter other AC problems.
The technician Jay was on time and super nice. Went straight to the issue and was very upfront about the cost and even gave me options if I wanted to basically avoid the repair and go full electric. He didn t try to up sell or give me a bunch of bs. Will definitely be using these guys for my repair once I hear back from my insurance company.
discuss generator.
Chris was very thorough and very presentable.
he was not pushy and kind.
probably not right for us ate this time.
Thanks for the response.
I have to give a shout out to Ryan. He is just a friendly nice guy explained everything he did and let me know everything about the system and what he did. I got a recommendation from a friend and I was not disappointed. I know who I will have my service with now for upcoming years. He explained some other programs to me and just let me know I can inquire about them anytime and just give them a call. Just a wonderful experience great guy
Freddy
These guys have always been professional and George was especially helpful. He asked good questions and offered options that fit our needs. Definitely would use them again.
The tech was personable, knowledgeable,professional, and communicative. I am very pleased with his thorough inspection and preventative maintenance of my AC unit. Jon Wayne lives up to its excellent reputation.
Jesse ,was very efficient & friendly.He answered all my questions and is a very polite you man.
Very professional and didn t skip any steps.He cleaned all areas he worked in
Josh was the plumber that flushed our water heater today because of our water heater being blocked due to buildup. He was very informative about my water softener and gave us good advice on what kind of salt to use and other advice I didn t think to ask about. Although we didn t purchase our water softener thru them he took the time to explain and answer my questions (unlike the people I purchased it from). He was very professional and informative on Jon Wayne s Products!! This was our first time using Jon Wayne and they will be our go to people going forward!
The representative was professional, and good people skills. He identified himself, his plans to clean the unit, and he was receptive to my questions and answered in a way I understood. We made a long term goal for him to return and do some upgrades to my unit.
I had guests at my house in a very hot day when our ac went out. John Wayne AC was there within two hours of my call. I have a service contract and it s well worth the money I spent on it! Highly recommend.
We used John Wayne to come out and cap and old gas line. They were quick and very professional. Highly recommend. Will use them again.
This was an AMAZING EXPERIENCE!!!! Outstanding communication through out the entire process! My Techician Richard Hickey was professional, courteous, and informative. The technology he utilized to perform my AC tune up was state of the art and he utilized it to show me what and why he performed certain actions. Being in the Service Industry myself, I was extremely impressed with today's visit. I HIGHLY RECOMMEND Jon Wayne Service Company to anyone who wants the job done right the first time by a Company who has Team who truly cares!!!
Able came out to our house to give us an estimate on a new HVAC system. He was very thorough and answered all of our questions. We were extremely satisfied with the level of customer service.
My technician was very knowledgeable and transparent . Did a great job on my units . Will use them again!
Received an estimate for work to be done next week
James was courteous and professional
John W. from Jon Wayne would be a real asset to any service company. We met John a few years back when he came to fix our existing system. At this time his work was superior, and we were delighted that John took an extra time describing in all detail all shortcomings of one of our current AC systems. Approximately a month ago, we met with John again when he came to design the new AC system replacing one in our bedroom. His attention to detail and patience in illustrating all aspects of AC design is worthy of mention. The unit installed month ago works perfectly. Therefore when we decided to replace our AC system upstairs, we could not think about a better person to contact. Today John was working on replacing two units ( one upstairs and one downstairs) as expected John did spectacular job troubleshooting all aspects of the new design for two independent systems. He patiently took us through the technical requirements of the AC systems and painstakingly worked through the challenging layout of our old house ( that was built without the necessary allowances for the air-conditioning. The old split system that we are replacing had numerous errors in design. John tirelessly was working through every problem and designed two independent systems that will serve us much better than our old AC systems. We are highly, highly (repeated word for a purpose ) are impressed with John's workmanship and his people skills. Thank you John W. from Jon Wayne.
The technician arrived on time, was thorough and explained the maintenance tasks performed and why they were beneficial.
Second time using any kind of AC company to service HVAC system and quality of service and knowledge the technician provide to my wife and I were second to none! Levi Moorehead truly cares and takes his time to help customers understand their system and was always helpful with answering questions we had. I would definitely recommend this company to others!
The representatives that visited my home were friendly and very knowledgeable. I appreciate how thorough they are in explaining everything.
The visit was for a generator quote - we have not yet made a decision but Alex and The Jon Wayne company were quick to reply, set up an appointment and were thorough and professional.
Absolutely dissatisfied with jon wayne service company
Thomas, the service tech, did a great job in explaining and showing what needed to be repaired. Then he really put his heart into doing a great job with the repairs. He also assessed our need for work with our plumming and set us up with an appt.
Very satisfied.
I don't think I've ever been so disappointed in a company. (Especially a service co.) I came home from work on Dec. 29th to a broken window on my house. The next day I googled window replacement & Jon Wayne was top of the list. My mother is always praising the co. so I called & yes you do window replacement. Got me scheduled for 12/31 between 4-6. ( I was worried because it was New Years eve.) The person I spoke with asked about morning but I informed them that I had to work. I didn't know if I was going to get off early or if I was going to have to work all day. I asked if they had something later in the day. My mother lives with me, but she had a doctors appt. that afternoon, so I didn't know for sure when one of us would be home. They told me between 4-6. They called me once during the day with an availability but I discovered I was working all day & my mother wasn't home yet. We were called again around the appt. time to inform us that no one would be able to come to the house. The next day was New Years & then the weekend. Jon Wayne left me high & dry with a broken window. I have since had it replaced with a company that wanted my business. I am a patient & understanding person, but to have me on schedule all day & then cancel at the last minute before a holiday & the weekend was NOT acceptable & totally left me speechless. I've never had an experience like this. If you're going to be a service co. then be one. There are too many other companies that will appreciate being the company you call for your services.
24/7 Service Techs. Can't beat that. Service is awesome. You pay for what you get.
Daniel Garza, our service advisor/tech, was very professional and curtious in explaining all that he had done. He cleaned up well after himself and was very thorough and we were satisfied with all his work. Thank you for sending him to service our central.
Armando Zertuche
Initial contact with Technician was pleasant. He introduced himself and listened to my concerns. After the service was complete he answered all of my questions. I will use John Wayne again.
Jon Wayne performed a full electrical system inspection to check out our house before we put it on the market. The tech did a very thorough job and found a couple of small items that may have been noted on the pre sale inspection.
Thanks David.
Great service is hard to find these days, Jon Wayne was awesome from start to finish. Thanks,
Generator estimate....Tony was first class from beginning to end. He was technically knowledgeable, he was totally customer oriented.,and he fully believed in his product. Impressive!
August 2020: This was the evaluation of the water unit I need replacing. Replacement will be this afternoon. I have Jon Wayne for AC/heating services and plumbing/water heater. They have been the best for my SA home. I highly recommend this business. 10 stars
May 2021: Today we reviewed and set up appt for work to be done on my faucets. Personnel are exceptional.
My husband and I were really impressed with the professionalism of your workers (Robert, Efren, JJ and Patrick. Very polite young men and we felt comfortable because they knew what they were doing with no hesitation. We can say they are an asset to your company.
Israel and Sylvia Hinojosa
When I had my new system installed they forgot to seal the intake on the outer wall and an animal was living in there
There were animal droppings al over so I call Jon Wayne.
Without an hesitation they sent a crew out an correct the mistake quickly and at NO COST to me. Now that s customer service at its best
Great doing business with you Jon Wayne
This is the 2nd home I've had to use Jon Wayne for major repairs and unit installation. These guys are extremely knowledgeable and friendly, I'd trust them with any job they do, every thing they've done is quality work and they give you multiple options. I've had an entire system replaced and minor to major repairs done and have always been completely satisfied each time. They might be a tad bit more expensive than some others, but sometimes, you get what you pay for.
James
Definitely worked with us and answered all our questions. We had a few issues and they have been back out multiple times to solve the issues, even on a Sunday. So far I would recommend them!
Juan was very helpful and professional during his annual review of the system. He explained everything as he worked...which was very helpful to me. My sister was still living at the time of installation while I worked...so I had a lot of questions. Great job everyone...Dollie Davidson
Late in the afternoon on the 4th of July, our less than one year old AC unit quit working. Knowing it would be impossible to get serviced on the holiday weekend, I elected to send Jon Wayne Service Company an email explaining the problem. Less than five minutes after sending the email, I received a call from a Jon Wayne representative. After a short discussion, I was scheduled for a service call the next morning at 9am. Right on time, Carlo Avendano arrived at the front door. In about ninety minutes Carlo checked all the systems on our AC, replaced a defective capacitor and was on his way. There was not one penny charge because we were under warranty. I am still reeling from surprise at the extremely fast response from Jon Wayne and the fine professional service provided by Carlo. Jon Wayne has my total confidence and recommendation.
Have our annual plumbing rescue club service today. Paul inspected all the plumbing and drained the water heater. He was professional, courteous and knowledgeable. I have used Jon Wayne s plumbing and a/c services for several years and are very satisfied with their services.
True professional employees, they know what they're doing and and explain and provide tips to improve your products life while providing service.
Thanks Mr. Rodriguez !
I m not sure why this company has great reviews. This is my third night without AC! They came to fix it, and it s not cooling at all. The temperature inside the house is in the 80s. Yet, I was charged $159 for what! I m glad I made an appointment with another company for the next day. I definitely don t recommend this company.
called out to get generator bid. received info needed.
I always get fast, friendly & professional service from Jon Wayne. From the service call center to the technicians performing the service, they are truly all a class act.
Excellent customer service every time I call. Even late in the evening. Service techs are always clean, professional and polite.
The entire experience was a blessing. I sent a text to Robert in Jon Wayne in response to Angie's List. Robert calle me within a couple minutes. He explained the pricing, service call procedures and scheduling. I approved and immediately spoke with a scheduling technician who set me up immediately. I was provided the name of the plumber and an approximate time of arrival. The plumber (Steve Grimes) arrived within 25 minutes. He explained the repairs that needed to be done and approximately 90 minutes from my original text to Robert explaining the plumbing problem it was history, and the price was outstanding.Thing is I tried several other plumbers before I called Jon Wayne - beginning over a month ago and all I got was lies and promises. Go to and stick with Jon Wayne and you won't go wrong. Ken H of Pleasanton
I would like to state that I received the most outstanding air condition service that I have ever received. My air conditioner stopped cooling so I called Jon Wayne Service company and they sent a Tech by the name of Carlos out to fix my system. Carlos was very polite and professional in all his actions in repairing my system. He explained everything he was doing. He had my system up and running in about an hour and a half. Carlos was the most professional technician that I have had working on my systems I have ever had. Jon Wayne Service Company should feel very lucky to have such a professional on their staff. Thanks to Carlos and Jon Wayne Service Company.
The service reps were very professional and friendly. They were equipped with masks and gloves. They gave me an estimate for the repair of our water heater and we were very pleased with their service. I highly recommend them!
5 stars across the board! Cisco is another outstanding tech representing for Jon Wayne.
Everyone has always been punctual, professional, and honest with us. Thank you for hiring only the best! Every single employee I have ever dealt with has always been respectful & kind. We will continue to be a long time customer of Jon Wayne.
We had started getting estimates a few weeks back and decided just to wait until it had gotten cooler to get a new AC. Well, Thursday our air conditioning unit decided it was going to quit. So much for getting more estimates, we chose Jon Wayne based primarily on the customer reviews and the amount of responses. We are so glad we did. Abel came out that very same day, very polite, well informed, knowledgeable and was genuinely interested in helping us get what best fit our needs instead of trying to sell us the most expensive things offered. He could've easily taken advantage of our ignorance regarding air conditioning units, capacity, etc. Instead, he took his time and went over every single detail based on the livable square footage of our home. He even offered to get us a window unit or try to temporarily fix our AC while we waited for the new unit to be installed the following day. Luckily for us we have an in wall unit in our converted garage that we slept in for the night. So we didn't need a temp fix or loner unit. During the entire process Abel made himself immediately available to us in case we had any questions or needed help, even followed up the following day to see how the new unit was and how our satisfaction was.
Friday we were notified that the installers were loaded up and in route to the house. Blake and Justin arrived, introduced and began to tell me what they would be doing. They even laid out carpeting to not get my floors dirty, which was a pleasant surprise for me because I was not expecting that level of service. The were both polite and goal oriented in completing their task in a timely manner. Our new furnace was bigger than the last one and our closet needed to be reconfigured, the work they did on just that task alone was impeccable and looked as though it was built that way from the get go. Despite the large volume of work needed to be completed for this job, the two of them did an outstanding job if completing it expeditiously. At the end of the day when they had completed the install they took all the time we needed to understand how our new unit worked as well as the smart thermostat included with the package. On their way out they cleaned everything up and left our house just as it was before they arrived. Based on our experience I totally understand why Jon Wayne has the highest reviews. Thank you for your prompt and professional service.
The repairman made suggestions to improve my existing system but was too much price he would fix the problem but I bought some program to cut cost later my AC works great
The person that came out to clean my ducts did the same thing trying to selling me more than I could afford I don t know much about HAVC BUT HIGH SALE PRESSURES IS WHAT I FEEL EACH TIME I NEED SOME WORK DONE
Two different technicians came for two different problems and they were both very professional and concerned with fixing our problem with our best options in mind. Made me feel like family.. would definitely recommend them to my friends and family.. With the warranty I purchased I look foreword to many more years of business together
Very nice service. Andrew was professional but friendly!!! Will recommend him to others. Thank you
Amazing service. Professional and very knowledgeable tech. Gave many options to repair a 16 year old system and was very helpful in selecting service required. I don't think I would ever call anyone else to repair or replace a unit. Thank you lane for a great job. AC on a 100+ degree day. Gotta love it.
Requested estimate for tub drain. Gentlemen approached doorstep with mask and shoe covers, assessed the plumbing problem and provided a number of options & prices. Most respectful, professional & answered my questions & concerns. No sales pressure.
Travis great guy. Considerate knowledgeable and professional
Jesse was very professional and explained the work completely. He did a great job.
The HVAC professional, Richard Hickey, was very professional and friendly, and he was ver transparent. I really appreciate the quality of service he provided. Thank you, Richard.
Jon Wayne came out to check my AC before it gets super hot , and my tech did an amazing job. He answered all of my questions and changed out a few wires. I'm so glad they're my AC and heating company.
The salesman, Lane W., was the most professional salesman I have ever encountered! He was On time, Detailed and was able to answer complex questions. I purchased the Alamo A/C package and was installed the same day! Not even joking! 6 Hours from the time sales walked in to when the installers left. Best Warranties for the money! Highly recommend!
This was a very-good experience and all repairs affected in 3 hours.
Very professional and knowledgeable crew that repaired a busted pipe in my home.
Jon Wayne's folks were prompt to my request and timely with the service they performed. The tech was professional and explained to me what needed to be done, how long it would take, and he exceeded my expectations.
Troy was exceptionally knowledgeable and thorough. Provided a clear explanation of our issues and gave us good options for solving our problems. He is very patient and customer-oriented. We highly recommend him and his company.
Technician went beyond for what he was here. He was polite , respectful, and honest which is rare nowadays. All of Jon Wayne s techs have bee that way and that is one of many reasons we have remained with this company.
The team's, both A/C and Plumbing, we're topnotch professionals. They are courteous and knowledgeable. Unfortunately, the scheduling department is terrible! They stopped me from he schedule and didn't bother to tell me! That lack of customer service becomes a hurdle for the excellent technicians to overcome. Very sad.
John Wayne customer service and technicians were very professional from the first call to them to the technician showing up to my home and giving me a run down of what he was going to do and how long it would approximately gonna take him to perform his work. Tom was very professional and answered all question in detail. Would highly recommend to anyone
jonwayne.com
