We called John Wayne to come and fix our AC becaus...

We called John Wayne to come and fix our AC because the outside unit gave out. The technician AJ assessed the problem and in a very professional and polite manner described the discrepancies of the unit. AJ presented multiple solutions to the problem allowing me(the customer) to make an educated decision. John Wayne management should take a look at what AJ is doing with the customers because he is doing it right. Not only were my AC issues fixed, but AJ also provided customer education and as a result of that, the John Wayne company will be my go-to should I encounter other AC problems.