We had started getting estimates a few weeks back ...

We had started getting estimates a few weeks back and decided just to wait until it had gotten cooler to get a new AC. Well, Thursday our air conditioning unit decided it was going to quit. So much for getting more estimates, we chose Jon Wayne based primarily on the customer reviews and the amount of responses. We are so glad we did. Abel came out that very same day, very polite, well informed, knowledgeable and was genuinely interested in helping us get what best fit our needs instead of trying to sell us the most expensive things offered. He could've easily taken advantage of our ignorance regarding air conditioning units, capacity, etc. Instead, he took his time and went over every single detail based on the livable square footage of our home. He even offered to get us a window unit or try to temporarily fix our AC while we waited for the new unit to be installed the following day. Luckily for us we have an in wall unit in our converted garage that we slept in for the night. So we didn't need a temp fix or loner unit. During the entire process Abel made himself immediately available to us in case we had any questions or needed help, even followed up the following day to see how the new unit was and how our satisfaction was.
Friday we were notified that the installers were loaded up and in route to the house. Blake and Justin arrived, introduced and began to tell me what they would be doing. They even laid out carpeting to not get my floors dirty, which was a pleasant surprise for me because I was not expecting that level of service. The were both polite and goal oriented in completing their task in a timely manner. Our new furnace was bigger than the last one and our closet needed to be reconfigured, the work they did on just that task alone was impeccable and looked as though it was built that way from the get go. Despite the large volume of work needed to be completed for this job, the two of them did an outstanding job if completing it expeditiously. At the end of the day when they had completed the install they took all the time we needed to understand how our new unit worked as well as the smart thermostat included with the package. On their way out they cleaned everything up and left our house just as it was before they arrived. Based on our experience I totally understand why Jon Wayne has the highest reviews. Thank you for your prompt and professional service.