I don't think I've ever been so disappointed in a ...

I don't think I've ever been so disappointed in a company. (Especially a service co.) I came home from work on Dec. 29th to a broken window on my house. The next day I googled window replacement & Jon Wayne was top of the list. My mother is always praising the co. so I called & yes you do window replacement. Got me scheduled for 12/31 between 4-6. ( I was worried because it was New Years eve.) The person I spoke with asked about morning but I informed them that I had to work. I didn't know if I was going to get off early or if I was going to have to work all day. I asked if they had something later in the day. My mother lives with me, but she had a doctors appt. that afternoon, so I didn't know for sure when one of us would be home. They told me between 4-6. They called me once during the day with an availability but I discovered I was working all day & my mother wasn't home yet. We were called again around the appt. time to inform us that no one would be able to come to the house. The next day was New Years & then the weekend. Jon Wayne left me high & dry with a broken window. I have since had it replaced with a company that wanted my business. I am a patient & understanding person, but to have me on schedule all day & then cancel at the last minute before a holiday & the weekend was NOT acceptable & totally left me speechless. I've never had an experience like this. If you're going to be a service co. then be one. There are too many other companies that will appreciate being the company you call for your services.