Where to even begin. I m finding it difficult to c...

Where to even begin. I m finding it difficult to come up with one word to describe my experience with Jon Wayne Service Company.

The word that keeps coming to mind is EXEMPLARY .

I have been wanting to replace my HVAC system for a few years now. The old equipment was close to 19 years old (air handler) and 11 years old (outdoor AC / heat pump unit). I decided three days ago to start the research and cost phase for this massive project. I set out to get cost estimates with two goals in mind. (1) cost to replace existing equipment and (2) cost to install a dual zone system. The 2nd level of my home averages about 8-10 degrees warmer in the summer so having a way to cool the 2nd level separately was a nice to have, but certainly not a requirement. I decided to let cost be the primary factor in that decision.

The estimate was conducted by Matt. There was never a moment in the time Matt was at my home where I felt pressured into a purchase; and he was at my home for over three hours. His professionalism, knowledge of the Jon Wayne organization, and demonstrable expertise of the systems and components involved in my project was nothing short of impressive. He was friendly and had no problem engaging in a little witless banter. Ultimately, Matt made me feel as if he cared more about what I was trying to accomplish and putting me on a viable path to that goal, than about making a sale . In an industry plagued by a horrible reputation, if Matt was any indication of Jon Wayne s commitment to the customer, I knew I would end up using this company for the job.

I had three reputable providers in San Antonio come out and quote the job. All the estimates were competitive, but Jon Wayne was definitely the most expensive. However, I knew where that additional expense went as soon as the install was completed. The craftsmanship and impressive attention to detail in the workmanship shows that Jon Wayne does not employ shoddy workers. The three man crew, composed of Jose (crew lead), Marcus, and Gabriel showed up around 8:45 am. They adequately explained every aspect of the install progress and what to expect. Three separate vans of equipment was a prime indicator to me that these guys don t mess around. And they didn t. These guys started working and seemingly never stopped. It was like watching a symphony. Each crew member got to their task and individual pieces of work started to combine into the end result. It took them about 10 hours to do the job.

Now, I m no HVAC expert. Condenser this, return that, damper here, heat pump there, plenum box, ducting...blah blah blah. I did a walkthrough of the finished product with Jose. He answered all my questions and explained everything about my system, including thermostat operation with the Home app. Jose was thorough and never behaved as if he was trying to just be done with the day s project. I think I even sensed a bit of pride beaming from him as we checked out the final product. Every minor detail was accounted for. Even the bends in copper piping were perfectly done in an orchestrated sequence of 45 and 90 degree bends. The new electrical and piping they had to run to the outdoor unit was masterfully dressed. Being an installer of electrical systems in a previous life, I had the utmost respect for the beauty of what this crew had accomplished in such a short period of time. Truly outstanding work.

From estimate and scheduling, to the explanation of what my purchase options were, to the remarkable tradecraft illustrated by the installation results, I can wholeheartedly say, I ll never deal with another HVAC company as long as I live in San Antonio.

Sure, Jon Wayne was bit pricier than the next guy but they use top of the line components (nearly everything they use is made in America) and their work is truly second to none. To me, that s peace of mind and I have no qualms paying a little extra for the level of quality, care, and overall experience I received.

Thank you so much Jon Wayne Services. Your reputation as a company continues to shine. Well done indeed!