K Thompson

Review of Jon Wayne Service Company

The service technician did a thorough job and had ...

The service technician did a thorough job and had multiple options for repairs, however, he neglected to plug in the air handler unit (the system would not turn on), poked a hole in the duct work and did not repair the hole. Since the options that were given for repairs were close to what we thought a new system would cost a different associate came to our house.
This associate wanted to check the work the technician did and see our current system. We discovered, later that evening that our (land line) telephone was not working. The message on the digital display read "no line". After calling our provider and going through steps to try and get the phone to work, an appointment with the provider was scheduled.
In the meantime, we discovered that the telephone line looked like it was damaged (split). Two days later, the provider confirmed, that the phone line was split. We do not know how the telephone line got damaged or who actually caused the damage.
All has been repaired. We called a different A/C company to get a second opinion. We will not be using Jon Wayne.