Was given a 18000.00 quote for a new 2 ton system or 2000.00 for repairs not needed. was told had no problems at all by another company. Tech said system had clogged drain line and it didnt, said i needed upstairs and down stairs capacitor,didnt. Told needed new compressor and I didnt. Shame on you! Trying to take advantage during a pandemic.
David M. was FANTASTIC! 'Big D' was friendly, articulate, and knowledgeable throughout our conversation. He knew our issue with the electrical panel replacement, knew what other issue may happen related to our issue, and we were able to confirm several key areas that needed repair. He gave us repair options and info about each option and why they were different prices. David was fun to chat with and knew everything. I couldn't ask a question he didn't have an expert answer for. Thank you so much for sending Big D, looking forward to working with John Moore Services again.
Felipe Reta the electrician for John Moore was very professional and knowledgeable. He answer every question that I asked with positive feedback. Thanks Mr. Reta
There were two technicians that came out- Larry Watson and Dante. Both of them were very professional and fully explained the services that we needed.
So this is the worst plumbing service in the world.. am so disappointed, Called and was told over the phone it s $99 to clear a drainage, came here and Derick the plumber said $99 was the old price & it gets worse....then if he uses a snake to clear the drainage it s $250, if he uses a flush it s $599 & if he uses a super flush it s $1099, so wait why should I care what you tool you use.. ? I asked him to vanish
This is the second time I work with John Moore and I like the first job better, thanks and keep up the good work
Javier and Traivon were very professional and able to analyze and solve the plumbing and AC issues promptly.
Worst company ever. Worst customer service ever. Started a job and didn't finish, caused more problems, won't respond, put in the wrong work order with the city and I could go on.
Tech. arrived on time. Very Professional and friendly. We needed to get our a/c fixed. Tech did a great job testing the a/c unit to find out the problem. Turned out to be the blower fan in the unit in the attic.
Until we replace the blower we won t know it there is anymore problems.
Will definitely call John Moore Services to fix this issues and future problems.
Thank you Tech: Donta Boutte for being very professional and for providing excellent service to our home.
Thanks!
Sky with john moore AC provided excellent service. He identified the problem very quickly and provided several different options to alleviate the problems with my old AC unit. He was able to get it up and running very quickly.
I have not actually used their service yet, but this program they have for delivery potting soil and plants for the kiddos is just awesome. We just had our kit delivered and can t wait to plant the flowers. I will definitely call them if we ever need their service just for doing this for the community.
They dropped off a seedling kit for the kids to do during quarantine. Wow, I'm blown away by their thoughtful community service gesture! If their service is this good for a non- business transaction, I can only imagine their customer service is phenomenal. I will be back to support them when I have a need, for sure!
What a pleasant experience! This is the first time I've had a technician in our home who was so professional and kind. Right on time, too! We'll definitely be using John Moore in the future.
Andrew is the best electrician we have ever had do work in our home.
Larry was personable, helpful, friendly, and polite.
Couldn't have been more helpful and courteous. Thanks a million.
Russel was very thorough and kind. Glad to be apart of the John Moore family!
Alex was friendly and professional. He had unfortunate news for me but he let me know my options and said to call when I decide.
Michael Shackelford assisted me and he was wonderful! For the 1st appt, he called ahead to see what the problem was. We determined that it was the fixture and not the switch, so I cancelled the appt and bought the fixture and set a new appt. He had already saved me time by that one phone call. When he came out, he was friendly, knowledgeable, and quickly got the work done. I highly recommend him.
Terry Ainsworth was very professional and knowledgeable about my heating system. I really appreciate his expertise.
Thank you for the quick delivery. My son will learn to plant and water the plants. Thank you.
John Rowland came out, was very thorough, and showed me exactly what we needed. I recommend John Moore for any service you need.
Michael Shackelford also came out from John Moore to inspect my electrical system, and went through exactly what we needed to get our system up to code. I highly recommend this company, as their techs are very knowledgeable, and professional.
Transito can out to do an attic entry, and did a fantastic job. He was very professional, courteous, and is a skilled technician.
On the latest service visit from John Moore, Firoozuddin Azami, and Joseph Garcia replaced my AC ducts, and did a fantastic job! Our house is cool again, and the duct work looks great.
Jedd was very knowledgeable and thorough and took the time to explain everything he was doing. He provided the information we needed to make the most economical decisions on our repair. I was able to get a same day appointment as well! I definitely recommend John Moore and Jedd Johnson specifically!
Both Eric and Vernon far exceeded our expectations with their knowledge of installation, operation and respect for our home. Hard working in such intense heat, yet never complained and maintained a positive attitude and demeanor. Cleanup left our house without evidence of the installation whatsoever
If you ever need service, call John Moore and ask for Eric and Vernon*****
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He seemed more interested in repiping my house house than replacing the outdoor faucet. He kept trying warn me about leaks (I don't have any), questioning about my knowledge of my home and what might happen if he replaced the faucet ( which he never actually look at, observed from my back door). I was expecting a plumber but got a high pressure salesman.
Michael was very professional and did a very good job with the installation of my new 3G Nest thermostat. I highly recommend him.
Jaime was very professional, knowledgeable and safe when conducting my AC inspection. He explained everything to me in detail. John Moore pricing is very reasonable and affordable. Thank you!
Alex the A/C tech came to my house and charged me $69 for a tune up. He just went in to my attic without tools and then came down and then he went outside to my A/C unit and goes to his John Moore van and comes in my house with a total of three different break down totals. What the hell? The lady over the phone said they would clean my A/C coils and put some liquid. I questioned Alex the tech and he said nope I'm just here to look and tell you what s wrong with the A/C and he was suppose to clean the coils and he didn t and you couldn t even ask him questions because he had that I don t care attitude!
The company had awesome Customer Service. Our service guy Russell H was helpful friendly and knowledgeable. He was great we will be requesting him gain.
Jedd came out and instantly found what was just a tripped breaker from old electric wiring due to old home. Quick, professional, and responsive.
Very knowledgeable in pointing the problem, quick service, very respectful representative of your company.
Our A/C Technician, Leo Delacerda provided outstanding service in a timely and professional manner. He was able to reset of A/C compressor and provided information that would help us in the future if the same situation occurred. Extremely pleased with overall service. We always use John Moore Services for our overall A/C and plumbing services.
I called John Moore, they sent a guy(young by the way) to my house because my hot water pressure is low when I turn it on. Within 15 seconds of looking at it he said it was best if I get a new one that he was able to give me a quote on the spot and that they offer financing on it, $2400 . I wonder how he knows I need a new water heater if he didn't even touch it or even had a good look at it or troubleshooting it... I will be looking for another company which would like to get a new customer and be able to get the job done and not just trying to get money off people!!!
Found Charles to be very knowledgable of the equipment. Very good customer service.
Wade arrived right on time and explained everything he looked at as a part of his tune up inspection. Explained any potential issues and showed us items we should consider fixing.
David Rice was professional on time and did a great job with my plumbing needs. Thank you
Just had Derek Mourning out to fix a broken pipe and he was phenomenal- thanks!!
Fred from John Moore was great! On time, professional, very knowledgeable and pointed out many things that I should know and maintain with my HVAC system, plumbing and Water heater. No sales pressure, but advised of my options and promotions with John Moore.
Extremely satisfied with their response time, professionalism, services and more importantly pricing. My kitchen basin sink drain has been clogged since yesterday evening, today in the morning I called two private plumbing guys they gave me quote in between ($450 - $500). I then checked John Moore and they charged me in b/w ($200 - $250). Glad I called them and took their service.
I needed my ac repaired but had to get a quote for insurance. He was helpful and broke down everything for me. Very friendly and was on time let us now his exact whereabouts.
Darrell came out and did his diagnosis. Told me what I need and gave it a two year warranty. He was very kind and friendly man. I enjoyed his services very much. Henry is very knowledgeable man of the HVAC. He pointed out several things that will need immediate attention as soon as possible. A professional point of view is better than a handyman opinion. I should know, I'm paying for the opinion work done to my home.
Marvin did an excellent job on the shower. Highly recommend!
John Moore rep dropped off potty soil, seeds and containers as promised, promptly. He was masked and stood 6 feet back from the door. He was very polite and friendly and I appreciate the opportunity to plant these plants with my granddaughter.
They were fast and efficient. They were able to answer all my questions.
Good advice given. Will still need some follow up work in the future.
Chris was extremely friendly, and he knew what was the solution as soon as he took a look at my AC thermometer. He showed up on schedule. I would highly recommend John Moore, as they are always honest and reasonable. Have also used them for plumbing issues.
Henry came out in an initial visit to our house for an introduction with John Moore Services. He was very professional, friendly, just a great representative for the business. Henry is the reason that we went with John Moore - he never gave up. He made promises to us about certain additional services which he took care of in a very prompt, efficient and quality manner. He was with us every step of the way through the purchase of 2 AC units, pest control services, roofing and electrical services. We are very happy to have met Henry and John Moore needs to take care of him - he was awesome!
Had heating work done and when A/C went out used them again because of the quality of service and personnel.
Gave me an estimate..but now waiting for an approval..Rey explained everything instead of replacing a portion of the copper pipes the whole pipe needs replacing and instead of one faucet needed repairing the whole housing needs replaced
Javier was friendly, professional, and knowledgeable, assured me that he and John Moore would completely take care of the problem with the stoppage of my main sewer drain and proceeded to do it to my satisfaction
Mike
Andrew was very professional and informative. I will be asking for him on my next project. Thank you
The specialist was very knowledgeable and professional. He explained everything about the repair that I need
Prompt. Professional. Competent. Pleasant. I could not want or expect more.
Excellent service from Russell H. on issues. Quality and skills are greatly appreciated.
John Moore Services is now at the top of my list for future services.
Anthony H.
Houston, TX
These guys are the most expensive plumbers in the world. This is literally highway robbery. They wanted $500 to replace the parts inside my toilet. $500!!!!!!!! Seriously!!!!!!! C'mon now. That's just insane.
Victor is knowledgeable, professional. He unclogged the kitchen drain very efficiently. I am thankful to him & John Moore for their excellent services!!
My service provider Mr. Watts was very informative about what my options were, and what he thought was the best option for my needs. I will definitely use their services again.
I was very satisfied with the customer service..knowledge and information that Joshua gave me. Looking forward to working with John Moore Service.
Andrea
John did a great job finding the leak and repairs. I was even given a $50 gift card.
The Service was good, the technician was prompt and did great drywall repair in my home. I also revived a call after the work was done to see if I was satisfied.
Derric was professional and courteous. Would HIGHLY recommend John Moore for what you need. Derric was the lead on installing a new breaker box and just did an outstanding job.
Mr. Glass was very professional and personable. He understands the trepidation there is in requiring plumbing service . He put me and my husband at easy. He turned what was a dreaded appointment into an enjoyable visit.
Mr. Glass is an asset to John Moore's. company. Should we require any service in the future or if anyone we know is in need of service we will definitely recommend Mr. Glass.
The got here when they said they would and were friendly and professional. The only reason I gave 4 stars is there was a problem with the unit that was getting installed so they had to go back to the shop and get another one and reinstall it. The 2 guys kept us in the loop about what was going on and finished the job without complaint, even though they ran into an issue right at the end of the job and on a Saturday.
I just had the most excellent customer service provided by Humphrey from John Moore services. My AC went out this past week and John Moore was able to give me an appt around my work schedule. John Moore text to confirm the appt and Humphrey the technician called me prior arrival. Very quickly, Humphrey was able to diagnose the problem and knew what needed to be done. He was very professional, knowledgeable, and honest. I highly recommend them! You can trust John Moore for Speedy AC services!
I have used John Moore for multiple services and they were great when it comes to fixing my electrical problem and a roof repair which is why I gave them 2 stars. This review is based on their pest control service. Their technician Juan did a good job and discovered other issues in my attic that I was not aware of so my issue is not with him but with their pest control sales and service.
I hired John Moore on November 25th to install a rat barrier / wrap around my crawl space under my house to prevent rodents from accessing my attic or other areas beneath my house. When they came out and sold me on the service, they mentioned it included an access door so that if anyone needed to access the crawl space in the future, there would a door installed.
On the final day that they installed the rat barrier, I asked about the access door in which the technician mentioned that it wasn't really necessary and if anyone needed to access the crawl space, they could just unscrew the mesh wire fencing. I expressed my concern with that option as it would compromise the integrity of the barrier.
The following Monday, on December 2nd, I called the salesperson I initially met with, Wallace and expressed this concern in which he said they would get it taken care of. After not hearing anything back for a few days, I called back to talk to Wallace, in which he said they would have to get their renovations team to come out and build a door and he would call back once everything was confirmed. I never heard back.
I called again today, December 10th and spoke to Wallace. He said his manager was supposed to have come out to the house and take a look at it but to date, I had never had anyone come to my house regarding this issue. I was also told they would ball me back in about 10 minutes with an update and yet here I am 5 hours later and have not gotten an update or response.
I thought I could trust John Moore who I would think would take pride in their 5 star reputation but their pest control service is far from 5 stars service. It's frustrating when you are told something at the beginning of the sales pitch and after you have paid thinking it will get done, you still not only have not received what you were told you would receive but you cannot get an answer.
They were super nice and friendly. They were like a family friend coming to help you out. Would recommend to everyone
Quick response on an Sunday for a drain cleaning. Only $169 and a 6 month warranty...
Fred came patiently and promptly to our house multiple times while we were trying to get just the right parts. He was friendly and professional. We are thankful for his service!
We called John Moore to fix a water heater problem ... the pilot light ignition did not work. Mr. Gutuierrez inspected the unit and said that the control unit was broken and they did not carry these in stock and would be several weeks to get a new control unit. Herecommended we purchase a new unit with an estimated cost of $4,139.34. I called my son who came over this morning and was able to clean the contacts in the igniter in about five minutes and the unit functioned normally. We feel that John Moore service personnel should explore all options to repair the unit before trying to sell a new, very expensive unit. Byron Varme
Very professional and friendly did a great job explaining what to expect.
Thank you
Mr and mrs keene
Pete from John Moore was very helpful. He explained what I needed and answered all my questions. I would definitely contact him again if I need more help.
We had to have our whole home re-piped. John Moore sent us Armando Lope. He did an outstanding job! He is conscientious, talented, caring, professional, and informative. Armando did an incredible job! Thank you for sending him to us!!
Service was wonderful! On time, incredibly knowledgeable, all around great service!
Looking forward to getting plumbing services after the freeze damage.
Excellent service from start to finish! Quickly replaced my ac capacitor and installed a hard start kit. I highly recommend John Moore services.
From the moment I called to the technicians everyone has very helpful, informative, polite, & professional. We will most likely call them for any other services we may need in the future. I would definitely recommend this company.
Miguel checked water heater, addressed my concerns, and presented me with a number of options. He let me select the one that suits me. He presented himself very well . John Moore Services texted me the day before to remind of the appointment. They called again the morning of the appointment day to let me know Miguel is on his way. He showed up on time.
Clint and his assistant were always punctual and professional. They worked really hard the entire three days it took to re-pipe my house and only took breaks for lunch. They did an excellent job, and I felt secure in knowing that my house was in capable hands.
Very intelligent about renovating made me fill like I was making the right choice in a contractor
A/C Unit service and estimate. Technician was very professional.
Rey was very prompt, efficient, and courteous. I respected his recommendations and am implementing them. Very satisfied as I have always been with John Moore.
Mr. Trancito Cruz is very polite and professional gentleman! Good Housekeeping after job was done and his job was great. I would also said Ashley at the calling center was very professional as well to make today s job possible. Mr. Cruz is an example of a core value of the Renovation team in John Moore.
Fred did a good job fixed everything I requested neat and tidy work.
He was very polite and respectful of my home. He answered all questions. Never put pressure on me to make a decision at that moment. Thanks
Mr. Diego and team did an amazing job, not only they got my HVAC up and running in no time, they educated me on the proper maintenance of the whole system. Team was extremely professional, they cover their feet and wore masks and explain every step of the process. I also want to recognize the back office, team kept me informed for all the steps and explained everything thoroughly. They do stand by their slogan!!
Hamad D. provided very thorough service. He was friendly, courteous and professional. He was very knowledgeable and was able to diagnose the problem with my AC system very quickly. He was clean in his work and picked up after himself, and most importantly, accomplished the task he proposed to solve the issue with my AC system. He was also very patient and accommodating with presenting various options to troubleshoot my system.
Marcus was great !!!! He explained each issue and provided great technical background on the electrically issue we were having
Our tech, Kiel, did a great job. He was super professional snd courtious!
John was informative in identifying our options and the installation was completed without a hitch. Great Job!!
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