We contacted John Moore for a furnace checkup because we had bought a house on which the previous owner did no A/C or furnace maintenance.
Technician Humphrey G. arrived timely; he showed his ID & introduced himself. He was personable & professional at the same time. Humphrey finished his check & confirmed that the furnace had not been checked since it was installed.
He showed us photos he'd taken that showed issues with the furnace. He gave us our options to amend the issues, and then made it all happen the same day.
We are very pleased with John Moore's customer service, and highly commend Humphrey G. for his part in the process.
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I recently had a leak spring up from one of my showers, and John Moore was on it so quickly, I'm sure they can't promise this but someone was at my house within 90 minutes of my call!
This is just based off their communication. Called and was given an option to leave my number for a call back. Did this twice and never spoke to an actual person. Understand there are a lot of people trying to get a plumber right now in Texas. But change your message while people are waiting from "someone will be with you in 60 seconds" if you know it isn't possible. Over the span of 5 days I never talked to an actual person. Ended up going with someone else, doubtfully will ever use them as they handled this situation poorly.
The field service I received from Michael H. was so great I knew I made the right choice with John Moore. John Moore Services are very professional and care about the quality of work they do and the customer service they provide. That's why I'm a repeat customer.
Freeze damage. It took a few days, but me and about 1M others in the same fix. Didn t like the answers or cost, but me an about 1M others.... The choices were laid out. They are continuing the work. Unhappy, but satisfied with overall performance and professionalism.
We appreciated the prompt response time but I m glad I went with my gut and called for a second quote. We were quoted less than a quarter of the price for the same work by 2 other reputable companies in the area. John Moore called to ask about my experience and I explained the quote was far too high yet they had no response to look into or explain why. Always a good idea to get a second or third quote but it does make me question their integrity.
Fundi Johnson was an exceptional technician. He was able to sit down and really take the time to explain the issue and communicated his recommendations. He didn't force any programs but simply explained the features and benefits of what diagnosis and developed a plan to fix the issues. He went above and beyond and I'm now a Fundi "Fan" as well as a John Moore customer for future needs.
My AC had quit working right as a heat wave was coming through. Thankfully they were able to schedule a service call the same day. Papal was prompt (arriving within 2 hours of my initial call), courteous, and took the time to explain the repair. Thanks for saving my otherwise dreadfully hot evening!
Everyone was friendly and helpful on the phone. They kept me informed when the service tech arrival would be. The service tech was Glenn J. He was very courteous and informative about what repairs were needed and if parts were available. He gave me an estimate of the repair work and also gave me estimates to replace my a/c equipment. He did a very good job of explaining everything to me. I would highly recommend John Moore for a/c service work.
Hunter was very professional. He took care of the toilet in less than 5 minutes and told me exactly what the problem is in the kitchen faucet. As soon as I purchase a new faucet, I ll have them return to put it in...
This is the second time I have requested service and I am very pleased to say that it was a great experience. On time,professional and very pleasant. Problem has been resolved quicker than I expected. Thanks. 12/17/19. This is my 2 nd visit with Henry and he is prompt, pleasant and very professional and very informative
Derrick was Awesome, his service great, he was polite and very knowledgeable of the services and explained everything he was going to do and made sure I was sure that this is what I wanted to be done.
I called John Moore for a plumbing issue I had. The technician came out, told me exactly what he would be doing and did it. Their customer service is top notch. I would recommend John Moore to any of my friends.
Very professional and polite. Described work in simple, understandable terms. Patient in answering my questions. I highly recommend John Moore Services.
My technician, Donta, was friendly, quick, and extremely professional. We had an issue with our AC unit and he arrived quickly, diagnosed the problem, and walked me through the process of getting it replaced as quickly as possible. I will definitely use John Moore again in the future because of this excellent service.
Hunter was our initial contact he was so warm and welcoming most importantly he was very compassionate to what we were going thru with a busted pipe..... Hunter arrived within an hour and a half from our Initial call to John Moore... he stayed till 8:30pm and came back the next day never one time did he rush bcuz it was after hours on a Friday or complain or even rush on Saturday!!! John Moore financing department was very easy only took minutes.... I have never seen a company so compassionate about their customers who isn t pushy to sale you something we made the choice to repipe our house John Moore never pushed us to repipe! Along with we never felt like a stranger/a dollar sign $....... Clint & John who has done our repipe has been so nice and treated our home as their own..... Hunter was here today (during our repipe) and agreed you can t even tell their is a repipe going on. Out home is clean, very professional work where they cut the Sheetrock..... You honestly can t tell they have even been here!!! Clint & John feel like we have known them for years!!!! So glad we chose John Moore!!!
Thanks Hunter, Clint & John you guys truly are amazing!!!! We hope you guys have an amazing Thanksgiving Keep up the good work you will sore with this company no doubt!!!!!
I had a water heater decide to give out and proceeded to overflow its pan and flood downstairs as well. John Moore Services had Rey at my property within an hour of my call and he was incredible. He quickly analyzed the sitution and jumped into action saving me further property damage. He was great in spelling out the problem(s) and multiple solutions. I could not be more satisfied with his assessment and work. He called in the remediation people (also incredible folk) and they got right to work. Thanks Rey... Thanks John Moore Services!
Darrell K was the John Moore rep who came to my home. He was attentive, knowledgeable, and beyond kind. I would recommend him specifically! John Moore as a company was so great because they were easy to contact, quick to schedule, and timely.
John Moore replaced my home air conditioning unit in 2010. I was given an Extended Service Agreement that covered parts and labor for 10 years. When my a/c quit working recently, I called and a technician came out. When I first called and also when the tech arrived, I explained that I had a 10-year warranty on my unit. Upon the tech calling the home office, he was told that they could not find any evidence of the warranty.
The tech told me that if I wanted the repair (replacement of the blower motor) done, it would cost me $500. I replied that my urgent need was to have the a/c working again and that I would contact the home office regarding the warranty. When I called the home office and spoke to "Customer Care", once again I received the information that they could not find a copy of the warranty.
The next day I emailed Monnah Pugh with the copy of the warranty attached. Following up with her afterwards, she indicated that a credit of $500 against my credit card would be forthcoming. She stated that it normally takes approximately 10 business days for this to happen.
It is now several weeks later and the credit has not been issued. When I received my credit card bill, I disputed this charge and explained why. I will never use this company again for any new work and recommend any of you who do use John Moore and receives a warranty, keep your copy of the warranty and always pay with a credit card so when they do not honor their warranty, you can dispute their charges.
So not satisfied after spending 30,000. Asked for a full re- pipe and still having back up due to elevation problems. Have no idea why elevation wasn t an issue when I received a 30,000 estimate. On the 5th visit is when I was informed about elevation. John Moore will never get any more business of mine! The are a total rip-off. If I could rate this company with zero I would because they do not deserve ANY stars.
Fred Collazo was previously here at my home back in May for other home repair/s and once again I needed to contact John Moore and I was very happy & pleased that it was none other than "Fred Collazo" to show up in a timely matter and provide again excellent customer service!! I thank you Fred!
James Robinson was very professional and helpful. He explained all the necessary processes in order to understand the work and what it was going to take to get my air conditioner up and running. I truly appreciate his expertise and confidence in getting the job done 100% before leaving. Thank you James!
Fred Collazo, the John Moore representative was at our house in record time and very helpful. However I went with a main competitor of theirs whom I have used many times in the past. The main reasons were a significant difference in the cost and the previous experiences with both companies. .
Life savers. Very professional and courteous. DO NOT DOUBT IT! They have outstanding services and give many options to choose from to not kill your budget. If you call them you WILL NOT regret it!
Honest and truthful.He did all that could be done, gave an honest quote for the repair that needs to be done. Have to wait untill the holidays are over (3 children) and will approve the quote. Thanks for sending Javier. Honest and truthful.
If you want to screwed like light bulb, hire these guys! I tried two times to use them, each time they send a person who is paid on commission, hence the technician is paid to up the price to as much as they can hose you for! One of their techs actually told me about the commish structure then tried to cut the company out of the deal, and do the work on the side.
Their game is to offer FREE estimates, and then knowing that 90% of the people don't want call someone else, the 'sales technician' jacks up the price. In my experience, they are twice the price of a good company that will get the work done and not play the game...I wish I could click on a ZERO!
Don't you like how they respond to all the other complaints, like mine with "but we do great work", they better at those prices, the poor babies!! The positive reviews are paid for or written by the management...get a real company!
Really nice employee. Rediculous on price! They are 4 times more than other places. Save your $69 just to schedule them and go somewhere else.
***Update 6/10/16*** I was quoted $399 for 2lbs of freon and $159 per lb after. Just had Centauro put a little over 8lbs of freon in for $240. How is that competitive?Either your guy was rediculously off or you're not even close to competitive. Everyone, save your money and go elsewhere.
We were exceptionally pleased with our first experience using John Moore. Everything was handled in a timely manner, and all techs were extremely friendly and polite and careful. We are very impressed!
Called for an estimate, but husband was able to correct the issue. Nevertheless, from the first call to the visit from the technician, the experience was very pleasant.
Art, a master plumber, came to check my leaks from frozen pipes last week. He was very helpful and came back to do the job on time even though they were swamped with orders and leaking pipes. I have used John Moore in the past and have never been disappointed. They are very professional.
Had a time sensitive plumbing repair needed, and John Moore Services was able to get a plumber out to our house within 90 minutes. Very much pleased with the service! Our technician, Hunter, was great! He was very polite and courteous and observed all COVID related protocols. He did a great job, cleaned up afterwards and explained everything he did in detail. Thanks John Moore Services & Hunter!
John Moore's services never disappoints, and every question gets answered. Today I had pest control services. I know more today than yesterday. I will see them next quarter, and I could not beat there service with any other and get the results I am looking for. Thank you again John Moore for those professional, knowledgeable and kind employees you have representing your company. Always will call John Moore.
Kelton is very professions and personable, as most of the John Moore technicians. We use John Moore as often as we need for services around the house. They are honest and reliable.
Vincent (dont know his last name) was extremely helpful, prompt, and on time! He was able to determine the issue right away in our plumbing and fixed the problem within 20 minutes. It's been awhile since I've seen such great customer service. He also recommended some quick and easy tips for keeping our drains clean rather than trying to sell me on additional services. I would definitely recommend John Moore to any friends, family, and colleagues! Keep it up Vincent and JM!
Great service, again! This was my 2nd time calling John Moore (separate issues) and was pleased once again. Doug was great and was able to tackle to issues right away. Double checked and verified that everything else related to our Air Conditioning was in working order!
John Moore rep Derek Cooksey came to my house to repair my A/C unit. Note that another company had come out five times in a 22 month period to "fix" this tree-year-old Trane unit.....unsuccessfully. Derek ascertained that there was a leak in the coil (a minor manufacturing defect that cause me major headaches and money!) that needed to be soldered, then the unit needed to be recharged. He completed the work on time and for the amount he'd originally quoted. So, after about 2 years, the unit is finally working properly. My house is now cooler....and so is my temper. Thank you John Moore!
They are a "Rewrap" Company. Their AC Products are a rewrap from a major manufacturer. They sell the point that they are covered by the manufacture warranty but what they do not tell you is that they will not cover labor cost.
It isn't labor cost exactly either. For example, our Blower went out on the house. We paid a little over $12,000 for a full system. Within three years the blower went out so we called and they sent a tech and they want to charge us $700 to replace the blower EVEN THOUGH it is under warranty.
Now $700 is nuts for labor and other AC companies agree. So what John Moore Services does is they take the part they need to replace (in this case $1450) and divide that price by two. This is for ALL parts under manufacture warranty. MOST companies just charge actual labor but they tack on 1/2 the price of the unit they are replacing.
Just a heads up. Unless you pay the God-Awful amount for their 10 year warranty they will get you with labor on the manufacturer warranty.
We asked "Since we bought the part from John Moore can we just get the part and have another company come out and replace it for us since they would only charge us $300?" They said "If you have another company install the blower motor they will have to supply the part and contact the manufacturer themselves."
Quoted me $3000 on a leak that was right near the meter. It cost less than $50 to fix. They are way over priced. Seek 2nd and 3rd opinions before choosing.
Javier Rodriguez and crew did a good joB! These guys are pros! Very professional, very organized and tidy! Great job! Very happy customer!
I was not a fan of our salesman Reda Hamilou, however. He made me feel like I wasn't serious about doing the work, or that I didn't have a say so. He seemed to do better with my husband. Hello, the wife always has the final say so. Luckily for him, I used John Moore before for other projects and believed in their work. Mr. Hamilou, you almost lost a sale.
Very satisfied with all services. Very courteous and professional. Will reschedule in the near future. After trying two other Heavily Advertised companies and being treated as I just want your money John Moore was in my opinion honest and straightforward.
First time to use John Moore Services & was totally impressed from the initial call to when the plumber, Nick Gill, walked out the door! Nick was so congenial, professional, intelligent, & expedient in diagnosing the problem & resolving the issue. It is so nice to see dedicated service & quality work completed in a short amount of time without a service fee!! I will definitely use John Moore again & will request Nick Gill for any future plumbing issues!!
John Moore Company is courteous professional and responsive.
Their plumber, Reginald Kiser did an outstanding job finding multiple bursted pipes caused by the Texas freeze and power outage. He was resourceful and efficient and thurough. He made me feel like my problem was important to John Moore Company.
Technition was very knowledgeable and polite. Took the time to explain everything. Was even super supportive in making sure none of my three cats sneaked out the door! Would strongly recommend to anyone who wants a job done fairly and correctly.
This was a great experience. We had received one quote from another large firm that was way off base. John Moore came out and after looking at everything came up with a much more reasonable solution. The tech that came to do the installation, Joseph Garcia, was very knowledgeable, kind and professional. He was here the entire time made sure all the work was well done and everything functioned perfectly. This was a very positive experience.
Did not enjoy my service I received from the office manager name Sandra. She said she would call to check up on things through out the day and she never did. I hope that this is not how John Moore runs his business. Got a text at 7:02am on our way to 4807 Briscoe St Houston Tx And no one showed up until almost 10:00am. Tech's did a great job. Kyle was outstanding.
Been with John Moore since 2012. This A/C Technician, Rajesh Soni, is the best. He is very honest and detailed. He does not rush to finish the project. All of us need an honest and detailed technician.
John Moore's technician Michael Hedgpeth arrived on time and was extremely courteous and professional. He went out of his way to find a solution to a difficult insulation problem we have and I'm waiting to hear further details. First time I've used JM and was very impressed!
My furnace was not working properly and my technician (Reda Hamilou) diagnosed the problem, apprised me of my options and now I have heat!!! He was friendly, most courteous and professional! Thank you "Ray"!!!
All the staff are very nice and friendly. I am not done with my repair yet. I have a complicated leak. Hopefully I will use them at some point. I have used them in the past for other stuff. They are expensive but good.
Michael was very friendly and knowledgeable. He was not in a hurry and was more interested in doing the job right instead of getting to his next assignment. It took him a long time to service our needs, but he did not complain. He did not leave the job until it was finished and finished right.
Our very kind Plumber, Russell, did a fantastic job of repairing one water heater and servicing both. He did a great job and was very informative about the work being done. Thanks, Russell!
Although I understand their business fundamentals (just like any business) and the concept of maximizing the profits by all means, I just can't stay silent in this case. I called (by just googling the first available company in the area) to get an estimate for some very benign repair (more about it later) and that should have triggered me to look elsewhere immediately but I figured, I'd give them a shot. Very nice and pleasant phone scheduling person took all my information and scheduled the tech visit for the following day (I called in the evening). I was fine with that although I was hoping to get at least a ball park estimate over the phone not to waste their or my time. So I was given a 2 hour window the following day and I made an arrangements to stay home to talk to the tech and explain the task and not rely on the wife to do that. Next morning I received a bunch of texts with the confirmations, arrival times, etc, a few calls too, which is fine but clearly unnecessary and an overkill (again a red flag if you're looking for a simple work). The tech showed up at the very last minute of the 4 hour window (although originally the window was supposed to be a 2 hour one). I created the tech outside to show him what I needed to be done. Now to the last itself. All I needed was to replace one main valve that shuts the water to the house, it wasn't an emergency or any other disastrous situation a more of a precaution maintenance. All that was required to do was to shut the water at the main valve at the street (25 ft away with easy access and 1 minute of work, cut the old valve off and screw/glue new valve into existing plumbing 0 easily accessible on the side of the house. With the right tools, supplies, some PVC pipe connectors and the valve itself ($25 piece) that would have been a 20-30 min job. Again, I understand that a service call needs to make them worth their while so I figured, fine, I'd pay for 2 hours at the market rate for this type of service. Low and behold - I was given an esteem to do this job for $669!!! I'm not kidding. Not only that, the tech was pretty rude, stating this is their fixed rate for this type of repair and showed their price schedule, and also joked that once I get it done myself in 20 minutes I should call and tell him that. So, this is what I'm doing, letting everybody know that I did this myself in 45 minutes, which included the trip to Home Depot to pick up the valve and a couple of PVS couplers (total material cost $30). I ended up wasting my day not going to the office to go through this experience and now I'm a little smarter and now that I will never be calling this company for any reason to do any repairs. This is the picture of the valve that needed replacement
We had our AC tune up and update, Air Duct and Dryer Vent cleaning done Mar 2018. They were punctual, professional and did a great job! We recommend their services.
Excellent service, Robert went above and beyond to resolve our plumbing problem which was as a result of another plumbers ineffective work. Outstanding attitude!
Super knowledgeable and professional. My duct project is a challenging one due to the age of my home but I am super confident that everything will be completed to boot!
I called John Moore because I ve used them in the past and had good experiences. This time my filed representative was Christian Lopez. He was amazing; professional, efficient and polite. He never made a promise he didn t keep and that s rare in this time and age. Very pleased with him and his company, John Moore! I ll call them again if I ever need a plumbing service of any kind because you can trust them. Txs Lilli
Roman made repairs to multiple roof leaks on our home. My wife and I are very happy with the work and the process. He took before and after pictures. He also explained multiple options to save us money and at the same time complete the work in a professional manner in which inspectors will give it a passing grade. This was very professional and we will work with John Moore in the future :-)
We use John Moore's pest control services. They're kinda pricey, but the service is good. David Cook, our technician, is the #1 reason we have stayed with them as long as we have. He's professional, knowledgeable, VERY thorough, and always up to date on current pest control developments and strategies. We have lots of trees and heavy landscaping, so we constantly battle squirrels, mice, mosquitos, wasps, and various weird insects. David is relentless in pursuit of whatever pests are causing problems, and stays on top of it until they're gone.
Willie was kind and courteous. He explained what was wrong and the work that he had to do. He seemed very knowledgeable about the repairs. He informed me of the cost.
The entire experience was great!!! The advisor was very knowledgeable, the workers kept me informed on everything they were doing and why they did it. I would definitely recommend John Moore Services if you need something done and done right the first time.
They did an awesome job. They finished their job in 3 days. They were very polite and answered questions when needed. I recommend David and Justin if anyone needs any work done.
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